Rite Aid

Katelin Fetzer

2024-05

This location is unable to process Goodrx discounts when picking up your prescription at the drive-through. :(What I thought was going to be an easy errand turned into a hassle for a pregnant mama. The drive-through window made me unload my 2 kids and walk into the pharmacy in order for me save money using Goodrx. I will transfer my prescriptions elsewhere.

Jill McCrobie

2023-07

I have repeatedly had issues with the pharmacy. I made a trip to pick up a script and was told it wasn't ready to come back. Several hours later when I returned I was told they didn't have it to come back the next day. The average wait time for scripts here is 24 hours and usually a minimum of 3 trips for me to get a prescription filled. They never contact me to let me know there is an issue and I waste my time and gas driving back and forth. I was in last night to see if they had a prescription in stock because the pharmacy I switched to was out of stock. It was an antibiotic for my son. They refused to fill it at 8:50 because they were closing in 10 minutes and said it would be ready this afternoon. Not sure why it takes several hours to fill the script. I know the other pharmacy tried to call three times and no one answered the phone. It just rang and rang. I have dealt with them for over 20 years and it just keeps getting worse. I definitely won't be returning to rite aid again!Edit to add I called at 12pm to see if it was ready and it was not. When the technician asked the pharmacist if there was a note to call on the script she said oh ya, but had not done anything to fill the prescription dropped off the night before. Great customer service right there! I called another pharmacy and had it ready in 30 minutes!

Jackie

2023-05

It all depends on if they answer the phone. There are days they refuse to answer their phone regardless of what hour you call. I give up calling the West State St pharmacy, they refuse to answer the phone for retail or pharmacy.Then it depends on who you get when they do answer their phone. I've had some who plainly tell me "No, don't have it". And I call right back and get a different person in less than a hour. And would you look at that, they are willing to put me on hold and go check.No matter what kind of service you get. I've had some ladies make certain that I get the right prescriptions. Because only a certain flavored medicine will do. And I've had prescriptions sit there and wait until I call and check on them, two to three days after the Dr sent the script in.I am signed up to be notified when my prescriptions are ready. Maybe the store can find a way to notify me when they get my scripts and inform me if they can fill it, so I'm not waiting for them to tell me "it's ready for pickup". But rather, it's not getting filled at all and I need to look elsewhere.That's really not how it's supposed to work. But I've been told, "Good help is hard to find nowadays."I already contacted Customer Care. The 5 minute phone call was no help.

Susan McConnell

2023-05

My favorite drugstore in the Alliance area. The sales associates are always kind and helpful. This is the place I shop when I dont want to go to a big grocery store. Also, their sales are GREAT!

Chris Gallina

2023-05

Rite Aid pharmacie in Alliace west st street.. on 12/20/22 The pharmacists was so incredibly rude. Did not want to help with my prescription. I had a coupon that was good to the middle of 2023 she kept telling me it will not work.. The only one there that will help is Andrew… You just lost my business..

jenny burns

2022-05

Fantastic sales and always clearance sales. The associate informed me about a sale on laundry soap. Buy 1 get 2 free! Thanks to the associate ! I would of missed it if she did not let me know. Always nice to see employees who care.

Donnie Bradley

2021-05

The manager is so inept. The lady that manages the place shouldn't manage a McDonald's let alone a pharmacy. "I don't know" When it's your store doing something is not an acceptable answer. I only gave it a two star because the other employees are actually pretty nice. The manager had another employee call back and apologize for her, which, is extremely immature.

Paige Morris

2021-05

Why do you ask for customer’s phone numbers when they place a refill order if you don’t use it to notify them of problems or delays? I was told to wait another 2 hours because of a question regarding my rX. This could have been solved with a simple 1 minute phone call or voicemail. You could even send a text. We have the technology for sending quick memos.I asked the pharmacist why they didn’t call and I was curtly told that if they called whenever there was a problem they would never get anything done.If it had been 20 minutes or so I could understand this thought process... but 2 hours? People are busy y’all and they don’t appreciate it when you waste their time.

Virginia Crowe

2023-05

3rd time pharmacy tech was nasty. Same girl same attitude, eye roll ect.. get a different job Miss obviously this is NOT your calling working with sick people when you don't want to take the time for them

Stargirl 1602

2021-05

March/28/2021. I have been using this rite aid for about two years now. Today I went in to pick up an inhaler. (I haven’t had one before and they didn’t have a spacer for me) I asked a simple question about it so the pharmacist (Monica) proceed to OPEN my inhaler without my consent and without sanitizer. And take off the safety cap and SPRAY IT. Just to say “just breath out before you use and it wait one minute between doses.” It was absolutely uncalled for. Keep in mind this is all during a pandemic. I hope I never have to deal with this lady again 🤦🏼‍♀️

Angela Thomas

2023-05

Rite Aid has the worst Pharmacies, they never answer their phone when your calling. Called 30 times and no answer. The employees don't have a clue to what their doing and the act like they don't care about their jobs!!!!!😡😡😡😡😡😡😡😡 Glad WALGREENS finally takes my insurance!!!!!!!☺☺☺☺☺☺☺

Kristen Ashurst

2022-05

Good place to go for OTC medicines also has a pharmacy. You can buy makeup, perfumes and men's fragrances. They have so many items it would take an entire page to list.

Mike Hilles

2022-05

The pharmacist is so nice and helpful always very pleasant, I've never had a problem at this Rite Aid.

Tonya Taylor

2019-05

The morning pharmacy staff at this location are so friendly and helpful.They give the best customer service and do whatever they can to help!

Donald Crowe Jr

2022-05

Why does it take 8 HRS TO FILL A PRESCRIPTION???? NO EXCUSE FOR IT!!!!! This just started happening within the last 2 months, even when covid was in full bloom it NEVER TOOK THAT LONG. INEXCUSABLE

Angela

2023-05

Love this place, people are very friendly, prices are great. Just a great atmosphere to do my shopping

Jamie Henderson

2020-05

This Rite aid has no idea what they are doing and every time I get a prescription filled the text message says it’s ready for pick up and when I go to pick it up it is never ready and I end up waiting for an hour

Robert Gibson

2022-05

Get a my vaccine shots here. They are good at what they are doing

Bobbie Jo Spiering

2022-05

Not busy. Great customer service

B Lynn

2020-05

Nicest employees! Great customer service

Noel “Ellie” Court

2020-05

Clueless employees, Poorly laid out, half out of stock,and was very dirty

James Belcher

2022-05

Never answer the phone. Useless trash.

Green Man

2021-05

Alwaya a struggle to get prescriptions filled.

kitestring Pops

2023-05

Friendly staff, chill environment

Ashlee L

2019-05

Staff is friendly, and place is clean.