Lowe's Home Improvement

clara counts

2024-05

The staff are fantastic, my goodness, so many people stopped to help, it was like having 6 different tour guides. Troy in the tools department really wanted to help find a solution for me, he pulled out his phone an was googling for me and walked me across the whole store for an item, which Lowe’s didn’t have but he tried!

Neil Tuioti

2024-05

I want to thank Mr. McCraw J. and Mr. Treib M. for their assistance in providing me and my wife exceptional service during our recent visit to the store. Their intelligence, professionalism, and extensive knowledge of the store's products were evident during our interaction. They provided insightful responses to my queries, which helped me make informed decisions. I would like to sincerely appreciate their diligent efforts in ensuring that our shopping experience was pleasant and satisfying. Based on their outstanding performance, Mr. McCraw J. and Mr. Treib M. deserve recognition and a raise for their exceptional work. Once again, thank you for the remarkable service.

Zack N Bricks

2024-04

Warning, I’ve never been to another Lowe’s than this one. But based on video I’ve seen other lows this one here is probably one of the better ones throughout the country. Friendly and knowledgeable staff, always willing to do special little services for you here and there.

Ashok Aryal

2023-12

Lowe's in Fargo, ND, sets a remarkable standard for customer service. After a frustrating ordeal at Fleet Farm, attempting to purchase the CRAFTSMAN V20 2-Tool Power Tool Combo Kit, Lowe's was a breath of fresh air.Despite being a frequent shopper at Lowe's for various needs, this was my first online pickup, and it was flawless. Within an hour, my order was ready for pickup, and the confusion I had was swiftly resolved by their attentive staff.What truly impressed me was their proactive assistance—two employees approached me, guiding me effortlessly to the right place for pickup. Not only did I get what I intended to buy, but I also received a free 20-volt 4 Ah Lithium additional battery, a generous addition to an already pleasant experience.Lowe's, Fargo, ND, you've not just secured a customer; you've earned an advocate. Your commitment to seamless service and genuine care for customers shines brightly. Thank you for turning what could have been a sour shopping experience into a delight. Highly recommended!

Sandra Harthan

2024-04

I bought a Pella patio door with the blinds built in and it broke they came out and promised me that they were going to replace it. Well nobody ordered the part. I assume she was calling to confirm the appointment she set but nope they never even ordered it so now I have to look at the broken door another 3 months. Totally horrible customer service

Dave McRitchie

2024-05

Like the store but the website absolutely sucks!! Takes forever or not even at all to load. Ain't got time for that...

Jenna Betzel

2024-02

Tried signing my kids up online for the DIY Workshop, filled out all the information and then the "Submit" button was still grayed out. Tried 5 times and on two different devices. Called the store they gave me the number to the customer service. Called them and they couldn't figure it out either. They suggested going into the store and letting them know what is going on and to try and sign up in person. Not about to drag my kids out for something like that. Looks like we will just stick to doing the Home Depot workshops. So much easier to navigate and can just walk in the day of with pre-registering. Just another reason I prefer Home Depot over Lowes, less complicated.

Walter Nichols

2024-05

The customer service employee and manager were very helpful with our purchase and loading.

Captain Hooter

2019-05

I live in Park Rapids, where there are no Lowe's, Home Depot's or Menards, so this is the closest Lowe's to me. I've been to Lowe's countless times, always finding what I need, or, if they don't have it, they order it for me. Today was pretty much the same, but, i was looking for a special light bulb, that was pretty much obsolete. An employee, Jeff, came to my rescue, and after about 10 minutes of looking, he had found me the exact bulb I was looking for. ATTENTION MANAGERS! Jeff is the bomb, and needs a raise!! Overall, a GREAT shopping experience!

Aaron Manley

2024-04

Garden center was open already. Lots of selection but didn't have what I was looking for. I would still go back although I do prefer Menards.

Amy Bowles

2019-05

Was looking for paint for this empty room. Wanted something calm and relaxing. These were the two colors recommended on line. Went to the store. Super easy to find the.paint with plenty options. Sales associate was 8 months pregnant and still eager to help and very kind. She suggested Valspar paint, and I'll never use another brand. One coat and easy clean up. Even the gal at the register was friendly and I enjoyed a short conversation with her.

Jay Borgen

2023-12

My wife ordered a Christmas tree online. It was too large, so I returned it at the store. The cashier was friendly, efficient, and helpful. Very quick and was shopping in no time.

CARLSON FAMILY

2024-04

Everyone is super nice & very helpful. They have great deals. Lowe's is definitely a go-to for projects.

Heidi Deplazes

2023-12

I just wanted to give a big shoutout to the Fargo Lowe’s for being DOG FRIENDLY. I have a high energy lab retriever mix at home and we frequent Lowe’s in the winter as a way to manage his energy. As a dog owner in a cold state it means a lot that stores like Lowe’s allow you to walk around with your pet especially since it gets cold and dark earlier in the evening. The workers last night also offered my pup some treats and I thought that was really cool. Keep up the good work!

Chris Kelley

2024-04

Super easy shopping experience. Customer service knew exactly what they were talking about. Perfect A+

Elizabeth

2023-12

I ordered a dishwasher online and paid for old one to be hauled away. It would not let me add installation to the order so I had to fill out a form and wait for someone to call me. They called the next day but said something about the purchase time being "out of their window." They offered to connect me to the person who could help. I got disconnected. I called the store and was transferred from the appliance department to "someone in installation" to someone in South Carolina and finally to the right person but they kept saying, "You forgot to purchase the installation?" and told me the only person that could help was not there. Then suddenly they appeared, did not talk to me personally but I could hear the conversation - "She forgot to purchase installation." I was then told I had to go online and CANCEL the order that was supposed to be delivered in two days and reorder with the installation added! At that point we decided to install it ourselves. Delivery - was asked if Saturday was okay. I told THREE different people that Saturday afternoon was fine but not the morning. Got a text that the dishwasher would be delivered in the morning. Fortunately for Lowes, I was sick so stayed home that morning. Dishwasher arrived at 7:45 - was supposed to be between 8 and noon. The man was nice but spoke little English - "It uninstall?" I said no. "Cannot uninstall." So the old dishwasher is still here. I will NEVER buy an appliance from Lowes again and hope to never buy anything, even a screw from them. Terrible customer service and all-around purchase.

Mason Beier

2024-04

I bought a stove from here, the glass top shatters within 2 years. I bought a dishwasher with the protection plan and that dies before 3 years and now I am down for a dishwasher 3-4 weeks.

Faylin Myhre

2021-05

I love checking on the plant section every chance I get. I've found some beautiful plant rescues on clearance and from time to time find something new in their whole selection. Today I just adored the beautiful orchids!

Austin Anderson

2023-11

I had rented a carpet cleaner (which was my first time ever doing so) and I asked the initial lady how to do everything and she explained it and was helpful. Then when it came time to return unfortunately lisa was the one who “helped” me. She very rudely told me she’s not taking it back cause it would be too much work for her. After dealing with her a bit more I’m sure majority of her job is too much work for her. I then tried calling management to ask questions since I couldn’t have a conversation with this horrible woman. She unfortunately answered the phone and proceeded to hang up on me 3 TIMES. After talking to a manager I brought it back in the next day and she was unfortunately there again and this time not only refused to help me, SHE REFUSED TO EVEN HELP HER COWORKERS. Lisa in customer service was the most Incompetent, useless, rudest person I’ve had the displeasure of having to even breathe the same air as. 10/10 recommend going to a different place instead of having to deal with this rude and horrible woman.

Simon Woznica

2024-04

Clean. Good selection of lumber and other products. Friendly staff. Convinient location.

Ben Buchmiller

2021-05

Service response was exceptional. Ally was fantastic on the phone prior, on arrival, and for curbside pickup. I was very impressed after having worked with the Bismarck location on several occasions for other pickup orders. Definitely recommend this Lowe's.

GBU

2023-09

I bought a dishwasher from here the short older gentlemen sales rep is dismissive unless he's going to be making a sale. There are not a lot of options in Fargo so competitively they might want to put more effort into being friendly and more helpful! Home Depot was more than helpful so for the purchase of a washing machine that I needed asap. I also bought a new toilet from Home depot as well; again very helpful staff at Home Depot! All my upcoming remolding projects and appliances will be purchased through Home Depot moving forward!

Matt Magness

2024-02

My favorite store for diy or home projects. Has everything and usually employs knowledgeable staff to give input or advice.

nathan crawford (hxchetlover)

2023-08

Way to go!Went there after looking at competitors products and the reviews were off putting as the narrowed my search to Lowe's. Got what I needed without having to walk around aimlessly. Everyone was friendly and busy doing something. Superior products are the backbone to customer satisfaction and with money back garuntees I made a confident purchase. Thanks Fargo Lowe's 😊

Tangie

2023-07

I went in looking for a very specific item that I could not find. I asked the first employee I saw for assistance. Instead of just saying he worked in a different dept or he simply didn't know & offer to find someone that could help, he took 10 minutes looking exactly where I told him I had already looked. When he couldn't find it, he just walked away without a word. I waited around for about another 5-10 minutes and after no one ever showed up it was clear that no one was going to so I left & went to Home Depot. The item that I was looking for showed to be in stock and available at Lowe's. Staff was just not willing to assist.

wayne thompson

2023-10

Very helpful staff.They loaded my trailer for me to

Erik “ET” Thompson

2023-08

Shout out to the great lumber crew that unloaded me today. Forklift operator and supervisor. I notified them I was running behind schedule, they got right to unloading my semi which in turns allows me to make my pickup appointment this afternoon to then head to the east coast. Otherwise I would have been 3 days late for delivery.

Josh B

2023-07

I ordered a shed kit online and scheduled a delivery date over a month in advance. I took the scheduled delivery date off from work so I could be here for the delivery, but they never showed up. I tried calling the store - I was left on hold for over an hour, hung up on 4 times, and when I finally got someone "helpful", they couldn't tell me why it wasn't delivered and said they'd have a manager call me... still waiting on that call. I can't take tomorrow off from work, so I sure hope I don't need to be here to sign for it or we're going to have a problem. I also have friends lined up to help build it the day after next. If it's not delivered by then, they better have a crew who can build it for me.

Michael Schneider

2023-11

I always love shopping at Lowes.Good merchandise and they give veterans a 10%discount on their purchases

SDM sixtyfour

2023-06

I visited the garden section on Monday, May 15, 2023, and boy was it busy. The checkout line was never ending.But much to my surprise, Evelyn, the cashier was just as friendly, as she was patient, scanning, interacting, and smiling at everyone . Congratsto you Lowes for having such a fantastic team member. Kudos to Evelyn, for being such a FANTABULOUS standout SUPERSTAR!