Walgreens

Kristi P

2024-02

The Walgreens pharmacy In Whiteville, NC has gone down hill rapidly. My husbands PCP called in a new prescription for testosterone as his last had expired in Dec. I waited a few days knowing that they are consistently short staffed before I called to make sure the item was ready for pickup. I was then told that it was not ready for pickup & that they couldn't fill it (controlled) because another script of the same thing was at a different pharmacy (yet they couldn't tell me where) being filled. Humm Really? I called his PCP whom looked up where/when the script was sent & informed me that they were incorrect. She even went a step further & called Walgreens to clear this issue up. She was told the exact same thing I was. The next day I got on the phone with BCBSNC and explained the situation to them. They looked up the claim and could only see 1 prescription & it was with Walgreens in Whiteville. I was put on hold so that they could call the pharmacy directly & have this issue resolved. The BCBSNC representative then told me she got everything cleared up & the prescription would be getting filled immediately. A few minutes later I get a text from the Walgreens app saying the prescription was being filled. Fast Forward & I get another text saying delayed so I called them. I get a pharmacy tech that's looking into things & comes back and tells me that she had to override the issue! I told her that our insurance company had already called & cleared this issue up with the actual Pharmacist earlier and her reply was, "No they didn't!" Really? What I should have received was an apology for the "error" that was made that delayed this script from being filled for close to a week but instead I get an arrogant tech that thinks she saved the day! Do yourself a favor and choose one of the other 25 or so pharmacies in town to get your prescriptions filled at because this one SUCKS!

Chasity Evans

2023-12

Only giving 1 star to leave a review. I can't say much about the store itself, but the pharmacy in Whiteville, NC is a Joke. I wouldn't get my enemies medicine filled here. They are slow, even picking up meds that should/are already done. Your Doctor can call in two medications at the same time and they will fill one but not the other, and then when you return in and hour and a half you still have to wait on the second. Even though they tell you they'll (2) be ready in 45 minutes. So unless you just have hours to spend waiting, you better go elsewhere.!!

Joshua Bowen

2023-07

Terrible experience at the pharmacy. Never again. They had an antibiotic on back order for days and didn’t bother to tell us anything. We could have just went somewhere else instead we get to go without for days because they fail to let us know anything. This was also for my toddler. They care more about keeping the order and getting the money for it than anything. If I could give 0 stars I would

Linda Johnson

2023-05

I ordered 40 Personalized Christmas cards 5 x7. Two weeks later when I went to address the cards, I only had 20 envelopes. I went back to the store with my receipt and was told "You should have checked your order before you left, how do we know if you are not trying to just get extra envelopes". I even offered to pay for them, to let her know that I needed them. Nope!!! I'm furious, no where in town has 5 x 7 envelopes! Walgreens should have checked my order or ask me to count the envelopes when I purchased them. Lesson learned, don't trust Walgreens!!!

Mearien Pridgen

2023-05

A few weeks ago I had a terrible experience of talking with a pharmacist concerning my mom being told that because her medicine had been returned to the shelf she couldn't get it refilled, this was told to her by someone else in the pharmacy. The pharmacist I spoke with that Saturday morning was so rude & short talking to me, he stated he go to different locations and he don't have anything to do with what someone else did , what do I want him to do. I proceeded to tell him I'm calling to see about my mother meds she hasn't had in over a week and someone could of made a call to her , he said she can't text ? I said no she's in her 80's she don't text so I gave my number after he was still rude & I told him you know what you are mighty short this morning talking to me,he then says I'll get the prescription filled .No apology at all from him. Shame on you Whiteville NC Walgreens pharmacist.

theunknown33

2021-05

So our father is housebound and in hospice. We had to go to Walgreen pharmacy today because they stayed open longer. After an hour and a half of arguing with Richmond at the counter and the hospice card not being accepted and the electronic request being deemed inadequate, I finally had to get my hospice nurse to call so they wouldn't deny a hospice patient his medicine. It is not the customer's fault if the staff isn't familiar with procedure. I also received a verbal threat from the employee. We wont be going back. Never had this problem before and it is completely unacceptable.

Reese Fowler

2022-05

As a former employee I’m going to boost the rating because y’all do NOT understand how a pharmacy works. If your insurance won’t cover it, not the pharmacies fault. If you bring a prescription it will NOT automatically be filled. Just because they call to try to fix issues with insurance or the doctor doesn’t mean it’ll be resolved the same day. Y’all are hardheaded and don’t listen and arguing with the staff doesn’t solve anything.

Austin Watson

2023-05

Tried to get assistance for my dad and asked the girl at photo for help. She gets a attitude before she even comes over. She walked off before the issue is solved. Then proceeded to tell me it's a self service kiosk that she's not supposed to stand over us and do it for us. Um if you need help they are supposed to help you.

Cam Sims

2023-05

Literally said “didn’t have enough staff to put effort into my child’s antibiotic” Imagine telling someone that. Even if short staffed, that’s not how you handle the problem. Do better.

Quentin Ward

2019-05

This is the slowest pharmacy I have ever been to. I was given a prescription on Wednesday afternoon late and since it wasn't for a life threating illness I waited till late afternoon thursday to pick it up. Well it wasn't ready and I was told that they had done a system upgrade and that things were behind this was after I had already waited 15 minutes in line only one person ahead of me. Then I was told that they couldn't fill my prescription until insurance gave them a price and they didn't know how long that would be. They were supose to call me when they got it filled. Friday afternoon about 3:30 I stop by and I had to wait while they filled it. I'm not sure what's going on at this Walgreens but I will be changing pharmacys.

Joanna Phillips

2019-05

I waited in line for at least 30 minutes trying to get prescriptions for my housebound cousin, who had wanted them shipped. I finally had to leave for an appointment somewhere else. I will now have to go back later this afternoon and probably wait even longer to get them. I am chronically ill myself and don’t need to be standing up so long. Walgreens needs to hire more people!!

Honey Love

2023-05

My son has pink eye so I came to have his prescription transferred came back 30mins & they haven’t even put in the transfer to get the his prescription and asked me to wait an additional 45+ to get his prescription after l told them I don’t live in Whiteville and I have 2 kids under the age of 2 in my car that’s not gonna wait that long wen I came in time so they don’t have To wait

Angela Taylor

2021-05

Friendly people,. And great staff. Had problem in getting child's prescription and staff really helped by calling insurance company several times and then calling me to give me status. Finally was able to get medicine. Thank you to all the Whiteville staff at Walgreens.

Kimberly Cobb's

2023-05

If you call Walgreens whiteville number why am I getting the online office putting my request late or never put in...then the people inside store know nothing about your pickup or prescription

C Strickland

2022-05

Absolutely the slowest place in town to get a vaccine. If you don’t care about how long you have to sit and wait then get it here but for most of us who pre-registered in advance for a reason and came early for a REASON 🙄🙄 Also why is this store and pharmacy area so disgusting!? Clean it!!!

Heather Collins

2022-05

Worst customer service ever. I scheduled an appointment, waited 1 hr and 15 minutes. They were taking walk in customers ahead of everyone that had appointments. Now I remember why I never use walgreens.

j lee

2019-05

This is the slowest pharmacy I have ever been to and they absolutely WILL NOT answer the phone! This has been my experience for the past year! Previous years this was a great place to do business but absolutely not any longer!! We will be taking my mom's meds somewhere else ASAP for sure!!

Kenneth Little

2023-05

The pharmacy staff couldn't keep a McDonald's drive thru running efficiently they are the slowest place I have ever been to .every last one of them are over their head.

Cathy Wilson

2023-07

A nice one place stop. Anything you basically need with medical supplies, sodas, hair products and general needs

Ki Bi

2022-05

Their pharmacy wait is alway at least 30 minutes in the drive thru. And I do mean at least.

Ben Brown

2022-05

It's always such a long wait. I waited over 3 hours for my prescription, 3 HOURS. IT ALWAYS BEYOND RIDICULOUS!

Constance D

2017-05

I've had an excellent experience at this Walgreens! Staff is so friendly!!

Phillip Casto

2023-05

This place is terrible most of the staff is petty and the boss guy is a terrible person.

Hallie Spaulding

2017-05

It literally takes forever to pick up a prescription . Will be switching my pharmacy !

Kayla Hinson

2023-10

DO BETTER.

Haven Lesley

2015-05

its a Great place and its really the corner of happiness!

Alisha Snowten

2018-05

love this place great place

Tom Hammonds

2018-05

Nice staff!!