CVS

Jacqueline Gazeta

2024-05

I would rate CVS a ZERO. The pharmacy customer service is one of the worst customer services I have ever experienced in my life. It took CVS from 04/26/24 till today 04/30/24 and three different locations to get my 67 year-old parent med. On top of it all, I am paying out of pocket because this location ran the insurance request (payment) without ever providing the medication to my parent. The other CVS location stated that this needed to be cleared up if I wanted to pay out of packet they would release the med. Something illegal is going on with CVS and elders medications/insurance. This needs to be investigated!

Tom Adkisson

2024-01

The best. We were Very fond of our CVS in the Greensboro/High Point area.We love this one on Kensington. Pharmacy staff & front of store are both glad to help & conscientious.

Punyala Reddy

2024-01

Prescription was filled incorrectly, Pills were missing. When I called them about it they put me on hold for a while and hung up. I had to drive to the store again to pickup the missing pills. They were not sorry for their mistake. Rude and irresponsible.

Karli Threatt

2023-11

If I could give zero stars, I would. I’ve had missing pills in my prescriptions, rude pharmacists and techs. Take the drive to another CVS. I listened to the pharmacist and techs gripe about germs, how they don’t understand why a woman would bring her newborn child in here, had people asking for recommendations on over the counter meds, she just turned them away and said go to urgent care. Granted, this is a few mins from a CVS with a minute clinic and all of the appointments were taken, you work in a pharmacy-have some compassion. I will never get anything filled here again. Fire them all, except Laura with the short dark hair. The pharmacists are a JOKE.

CW

2023-11

I have been using this pharmacy for a long time and this location has a serious customer service issue. Almost every time I have been on the phone with the pharmacy I am treated very rudely and am talked to like I am such an inconvenience. I switched to Walgreens across the street and I wish I switched sooner.

Christy Lundy

2023-05

I had a doctor’s visit at 530 Saturday afternoon. Rushed to the CVS as I was hurting. Arrived at 545 and they refused to fill a prescription they had sent electronically. They have all my information all they had to do was count out 10 pills of antibiotic. Want a pharmacy that cares about people and their health do not go here!!!

John Jordan

2022-05

There is a friendliness/Customer Services issue at this location specifically in the pharmacy. Now, I work customer service as well and I know how stressful it can be. But, please remember to treat your customers with respect and caring. This not only makes the people you interact with want to return but also other customers in the store.In my experience I saw staff being extremely loud and making snap demands of customers in line, cracking jokes about employees/customers and general unfriendly behavior.I don't mean this review as an attack and I'm sure there are underlying issues here that I as a customer can't personally see. But I do live in the town and would love to see the businesses here be the best they can possibly be.Thank you.

MARK REICHEL

2022-05

The so called Dr Jason was extremely rude this afternoon. I was asked to sign the pin pad and I asked what for as I have not signed anything in 2 years. I was looked at like I was crazy. I asked what I was signing for and he stated it’s for the script that I was picking up. I asked why as I picked up a script 2 hours before and he told me that I had to have signed for it. I again informed him that I did not sign for it and he became very Condescending and rude about it and told me flat out that I was crazy that I had to have signed for it. All members of this pharmacy have always been extremely helpful and kind. I truly hope that he does not destroy the atmosphere at this location.

Kelly Miller

2022-05

They took away the designated pick up/drop off Window and are making you pick up your prescriptions in the same line as the Covid testing. So my prescriptions are being sent through in the same box as potential Covid patients. I was under the impression that healthcare facilities are still mandated to practice Covid precautions in NC - this is Not obviously a Covid precaution. Very disappointed. When I gave my feedback politely as a healthcare provider the staff gave me an attitude too. Very unimpressed.

Molly Campbell

2020-05

In spite of the ridiculous 2-foot long receipts and CRAZY automated "help" with the pharmacy end, the people in this location have been stellar for all the years I've been a customer. Hate that I can't quote names from the pharmacy, but the folks I've interacted with are always 100% professional. patient and helpful, and we've had our fair share of insurance mix-ups.

Luke Rathburn

2022-05

Absolutely horrible customer service in the pharmacy . Always having to order my meds because there out of stock month after month failing to inform me that they cant fill my prescription after telling me it's ready for pickup wasting my time and gas and making me go without my meds and moving my pickup dates apart so I have to make multiple trips to get my meds . Someone needs to step in a provide better management because they are obviously lacking experience and respect towards customers based on multiple interactions

Julia Howey

2022-05

Not a fan of drive-thru covid testing holds up the drive-thru and staff does not sanitize enough. I personally saw the person in front of me get tested then I pull up and they have not wiped anything or sprayed anything?? I believe this is a concern....beware of this practice at this location.

Anna

2020-05

Scarlette the cashier inputted a different extra care card number so that the next day when we went to use a coupon, it came up as a different number. She made no effort to listen to my mother as she was checking her out when my mother brought about a price difference, saying she’d check when she had the time when the price sign was right in front of her and then we find out that this happened. We had to bother both Sara, the cashier from the next day, and the store manager because this cashier couldn’t do her job and along with it gave a bad attitude and horrible customer service. If I come in next time and see Scarlette as my cashier, I’m walking right back out.

Rosa J

2024-04

Not full service drive through as advertised.

Eric Boyle

2018-05

Probably the best CVS I’ve ever seen. Very nicely stocked and organized. Employee Sandy was very nice and informative. That was the first time I’ve been sold a store card that I wasn’t annoyed. Will definitely come back to this location.

M Kush

2017-05

I have never had a bad experience here Pharmacy is fast and efficient. Jennifer and Donnna are always willing to help and the whole pharmacy team has excellent customer service.I actually live close to another cvs , but drive further to get extrodinary customer serviceThanks !!!

Catherine DeCarlo

2021-05

i walked in to get photos developed and i had never done it before and the two ladies working both acted like it was a chore to help me and that i should already know what to do... i called a week later to see if they were ready and she said they'll call you and then ended it immediately.

North Carolina Exploration

2023-05

The store is fine. Very expensive. The pharmacy tech was kinda rude about what I was buying and threw the the bag on the table.

Beverly Byers

2022-05

Jeremy in the pharmacy is great! Very kind and patient. All of the pharmacy staff is great at this location. Highly recommend them.

Sonia Datt

2023-11

Inva was amazing! So patient, so professional!

Kim Angeli

2022-05

Love this CVS! Jeremy and the team is amazing. Have been using them for 8 years.

G B

2023-07

It's a good CVS. Don't think it's a hospital.

Juan Reyes

2021-05

Very compassionate team in the pharmacy department. Thankful for having them in our town.

Jason O'Meara

2023-05

This CVS is FIRE and LIT AF

Tybelt

2022-05

Their phone system just hangs up on you.

I. Rick Erazo

2022-05

Poor pharmacy experience.

Tom Alexander

2017-05

Worst experience ever

Lisa hodge

2024-05

Every time I come here they treat me like gold. Love this CVS pharmacy team!

Ene Perez

2023-09

A clean place and everything organized and theVery nice and polite staff Thank you ♥️