Staples

Molly Clippard

2023-12

Went here to have some things printed for my friends baby shower and they absolutely nailed it! Turned out perfect! Will definitely use them for all of my printing needs in the future!

Heather Light

2023-06

This review is strictly based on ONE employee! I just called and had the most amazing customer service. Lindsay was absolutely the nicest person and completely made my day. She went above and beyond the typical customer service role and exceeded my expectations. I called to find out if Staples carried mail boxes that could be mounted to a home, and Lindsay was polite and courteous with her answer. She was also very friendly. She was personable and we even made a couple of jokes. She helped with my question and made me smile. I feel like we could be friends and I don’t even really like people. She also restored some of my faith in humanity! Staples is lucky to have her as an employee! Thank you Lindsay for all of your assistance! It was very much appreciated!

Michael Douthat

2023-07

This is a very good Staples in Statesville, NC on Turnersburg Highway. I like this location. I have stopped a couple times when I’m in the area to print things and I bought a printer here once.They do a very good job.. I must say though, I did feel a little uncomfortable on my most recent visit..What happened was I was browsing looking at printers and different items. A male employee (I won’t write his name, not trying to shame or embarrass him) walked over to me and said “What’s up man” and said it had been a long time since he’d seen me. He asked how I’ve been and asked if I’m having a good day. I said I’m doing fine. He asked why I hadn’t called him and said I let him down because he had been waiting on a call from me. I just kind of stared at him with a puzzled look because I honestly didn’t have any clue who he is. He finally said “Sorry if I bothered you, I didn’t mean to interrupt your shopping” and said to let him know if I need help. He walked away with a rude look on his face like I had offended him or something.I finished my browsing and left. When I got out to my car, my phone started ringing. I answered, it was that guy from the store! He called to apologize if he came off rudely or in a negative way. I told him it’s alright to not worry about it but it was kind of weird.. especially since he somehow has my phone number.I barely remember him..I must have given him my phone number but I don’t remember giving it to him.I hope you guys can train your people to be more professional. He treated me like his best friend from high school or something. Which would be nice, I guess.. if I could remember him well..but I don’t really remember him hardly at all!Don’t call a customers cell phone when they don’t even really remember you or remember giving you their number.I’m a very friendly guy and I love making friends but this isn’t the correct way to go about it, my man!

Barbara Ruiz

2024-05

I went into the Statesville store to buy Manila folders and a filing box for folders. Found exactly what I needed.

Ginger D

2023-05

They don’t even deserve the one star. I’ve purchased most of my office supplies from Staples. I needed to return four items and spent over an hour in the store trying to return those items. I did not have my receipt with me but after waiting for 30 minutes for them trying to return items I contacted my secretary and had her send me the receipts. They still Could not do the return even with the receipt. The cashier was super apologetic but the manager was absolutely useless. No help at all and frankly somewhat rude. You’ve lost my business. I’ll buy it on Amazon returns are no problem at all

Deanna Barrett

2023-05

My recent visit was superb and Dora in printing assisted me and if I could give her a 10 star review I would! She's great! But I have to say that all employees are always so helpful! I have all my business needs printed here in the Statesville NC store and I also purchase my labels, cards, etc in store. Thank you Staples for everything! And your prices are reasonable especially for us small business owners.

Heather Lambert

2023-05

I go here all the time for their print services. Dora is awesome, I wouldn't get anything done if it wasn't for her. I'm sure she cries internally when she sees me walk through the door because I never seem to be able to get anything to work myself. Even though she was busy she went out of her way to help me with the printer and when that didn't work, made sure she got my order printed herself. She's also called me before printing sometimes to make sure I didn't make a mistake.. she's just awesome. I seem to need her help every time. I'm always happy to see her working when I come in and I've recommended a lot of people because of her.

Tyler M. (T)

2023-05

People really need to give this place a break. The staff work hard enough. They are severely understaffed. Whenever I'm in the store, all I can hear are customers arguing and being difficult with the friendly staff. The staff do the best that they can, given the situations, and are not given enough credit. Their return policies make sense. Their warranty options are just fine. Their stock is expectedly slim. Nothing about this place is the fault of the employees. Be nice to the people that bother to show up in the first place; you never know when you'll walk in again. Don't make the few people here feel like quitting.

Lord Samuel Fain-Stein

2021-05

Frankly, I don't know where to begin. I went to this store with the intentions of buying a all-in-one copier/printer. I found the one I liked and was told the display was the only one they had and they couldn't sell that one. I was told to check back on Monday (this was Friday) they were showing they would be getting ONE. I went back Monday to be told the pallets of inventory had not been put out and to check back Tuesday. I didn't go back until Wednesday to be informed they didn't get it in. If this is a featured sale item on an end cap you would think a supply would be maintained. I have taken my business elsewhere. A final note. As I was leaving the store, a mother and 3 children had brought one item to checkout to find no cashier. She went to Tech Support counter asking where she could make her purchase. The employee told her he "didn't know" where the cashier was. I was out the door. This isn't any way to conduct business.

Redd Mann

2021-05

What a disappointment. I been getting all my office supplies here since I moved to the area 4 years ago. I bought a lifetime guarantee phone charger and have had no problems exchanging it here on 3 previous occasions but now it’s a problem? So be it, I will now find a new store that is NOT Staples to purchase all my office supplies from. Hope this little $11 lifetime guarantee that y’all refuse to guarantee now was worth it and I hope this review now costs y’all more sales to go someplace else.

Meredith Carroll

2019-05

BIG shout out to the employees/management of this store! I work in retail management and today I went to pick up paperwork required for FMLA. They had no way of knowing that I'd spent my day on the phone (while pretending to know how to nurse). I never mentioned that my career hangs in the balance. Long story short, the clearly busy but still attentive associate in the printing/marketing area dropped everything to find my packet (I sent it days ago but my husband was unexpectedly released from the hospital the same day so I didn't make it over to pick it up). When she tried to ring me up, the register wouldn't recognize my order. She sent me to a different register. I understood. Registers can run on different servers, one can glitch while the other won't. No big deal. I reached the other register and the same thing happened. Again, I understood. I wasn't even mildly agitated. These things happen. I see it everyday. The cashier called the General Manager over. He pushed a couple of buttons. He mentioned that they were wasting my time and that time is money. I said it was fine. He seemed to think for a moment and said "You know what? Time is money. Go ahead!" I asked if he was sure and he reiterated that time is money, they were wasting mine, it was only a couple of dollars, and to go ahead. Customer service is the bread and butter of my life. They had no way of knowing the importance of the documents I was collecting. I was fully prepared to camp out and wait until the register worked. But they just took care of the customer! I've used them for printing needs before and I've never been displeased with their service, but today they really went above and beyond customer expectation for no other reason than the sake of customer service! I will definitely continue to frequent this location! Their customer service is awesome!

Kevin Hope

2021-05

Went in to have a print made of a file on a thumb drive. Wanted in line while the one person behind the counter told me she would be right with me after she sorted some papers. Another customer comes in and she starts helping him instead of me. In the meantime the other person behind the counter tells me he will be right with me but he has to go to the back first. He comes back to the front but doesn’t even acknowledge me then goes to the back again never to be seen again. I used to by all my office supplies there but I will drive to the next town to get them at Office Depot or just order from Amazon.

Margaret McCullough

2019-05

Impossible to get help. The one person I found just told me where to go. Tried calling the store from the aisle the rooms and after waiting a few minutes, there's no one to answer. One very nice guy (with reddish hair) all the way in the front of the store offered to help me, but by that point I was done. I'm disabled and had walked the whole store twice looking for this item. Where is customer service?? How does one call the store and get to speak with a real live person without going through tons of prompts?

Toree Watford

2022-05

I went into staples to buy a printer for my small business. I was sold one that I was told would last me a long time. A $400 Cannon ImageClass. At checkout I also purchased the Asurian program that was offered to me at a expense to make sure if something happened to my printer- it would be fixed or replaced. Here we are 4 months later.. my printer is JUNK after sitting on its stand and never even being bumped. I call staples to get it figured out.. they told me I’m on my on. Call Cannon and Asurian yourself. Goodluck.So I wasted my money on a printer and on their stupid Asurian Program that is junk itself also. Complete waste of money- complete waste of time- complete waste of air. Customer service is terrible.

Jeff Alan

2020-05

Dropped off a large set of building plans..110 large sheets. Went back 2 days later and they were there..just dumped in a pile and not rolled up neat and also out of order. Staff is to younf and unsupervised. Dropped off anither time to have 3 large sheets copied in COLOR. When I picked them up they were in black and white as well as being signed off on by the person doing the copying and another signature verifying the job was correct. Unfortunately it is the only game in town when copying large plans. Buyer beware.

Justino Rupard

2017-05

Walked in a saw that smiles were seen at every corner. The front desks always ask what is needed unless you walk past rude with no intentions of socializing. I was imoressed with the printing section. I was a bit of a diffucult customer since my needs were the most. For the first time I didn't recieve an attitude in Staples and the man whos name was "Garryielle" or something close to that (Not exact), helped with reinbursement and restarting the computer and printer since I got overcharged. I appreciate the customer service. This staples is a 5 star Staples when there are employees like them.

Art Calloway

2021-05

Staples in Statesville is definitely my go to office supply store. Theyve never let me down. Kayla in the copy and print department really went the extra mile for me on my project. Will definitely be back.

Mary Lou Skeens

2023-05

Went to purchase a laptop tonight. Store hours listed online says they close at 8pm. I got there at 6:30 PM and there was a sign on the door that due to staffing issues they are closed at 6 PM. Maybe they should have updated their website. They just lost a sale.

snooder greenberg

2020-05

they took an internet amazon picture of an old lp record album from 1957 (prokofiev, romeo and juliet, charles munch, boston symphony) and printed 3 color copies of it, sized it fit the jewel case for a burned cd version im making. their work turned out perfect and its beautiful. total cost for the 3 copies ....... $1.63 ! tomorrow they will do the same thing again with a separate ebay photo of the back album liner notes, that i sent them in an e mail as a link. .............. i'll be buying pens and paper here as long as i live.

Matt Young

2017-05

all i wanted was my business cards made (they were the ones who originally made them). they refused to copy my business card and make me more of them. they said i had to do it "online" and got extremely unpleasant. Well screw them, i can and will go to one of a dozen different places to have them made up, they want to be ignorant and lose business it's on them.

marc chaffin

2021-05

I walked into print shop to place an order where noone was in line and was told I had to stand there an hour and wait for service bc that is considered express service. It was the worst customer service Ive ever experienced!

Patricia Bell

2022-05

Staples dose not make this stuff they only offer it for sale like walmart. It's not their fault it's junk from CHINA you can not find any thing made in the good old USA if you do you can't afford to buy it

BrianNSavanah Bustle

2018-05

Always very pleasantly met with and I've never waited long for anything. The printing and lamination department has always been a great help to me.

Venus Tuesday

2018-05

Poor customer service. When asking for help because none of their printers were in working order I was told that the girl behind the counter was busy doing other things.

Dan Ponjican

2016-05

Well laid out and stocked store although smaller than other Staples stores I've visited. Staff is friendly and knowledgeable.

Jane Bright

2023-05

They never have what you need. Poor excuse for a store and rude employees.

Stephen Horney

2019-05

Excellent customer service! In and out in 10 minutes.

Tyrone Y

2023-06

Russel was very very helpful!

Rebecca Kaye Miller

2017-05

Love this store, nice people, very friendly

Levi

2016-05

Should have more latops and monitors for business.