CVS

V C.

2024-05

Pharmacy NOT opened on the weekends, really!!? How can this business call itself a pharmacy? Also, continually seeing employees outside front of the store smoking, I mean ALL employees!! They only get up when a customer is going in. It is really sad when you see someone run to the door needing a prescription only to find out the pharmacy is closed in what should be normal business hours for a CVS pharmacy. By the way they don't have normal business hours. Limited hours daily. Poor excuse for a pharmacy. You will lose all your customers and then it will be good riddance.

Talking With Tam

2024-04

My doctor from the hospital had ordered my prescriptions as I was being discharged from the hospital. Due to not knowing that the pharmacy was closed on weekends another pharmacy was not able to bill my insurance, due to the Spruce Pine CVS already taking the order. Thankfully I was able to get the prescriptions by discounts etc. After being discharged from the hospital after having a heart attack I have to say this did not help my stress levels that I am suppose to be keeping down low. If you are not going to have the pharmacy open then please set it up so that you do not accept orders.

Christa Turner

2024-03

CVS is closed all day on Saturday and Sunday. They will send you a text to come pick up your medicine, but they're closed. The hours online should be updated. I was told I would have to drive an hour each way to a different CVS to get my medication. Patients DO NOT COME FISRT AT THIS PHARMACY. I WILL GO WITHOUT MY NEEDED MEDICATION FOR 3 DAYS DUE TO THEIR LACK OF INFOMING THE NEW HOURS. GO to a different CVS, if possible.

Kristie Ollis

2024-04

This establishment is useless. They could at least keep their hours of operation current. Even if that requires their information to be updated daily. I'm tired of checking the website to see if the pharmacy is open the website saying yes they're open & getting to the location during hours of said operation to find them closed. The very least this excuse for a business could do is keep their hours of operation up to date. If that requires them to update their information everyday, twice a day then so be it.

Kaitlin Giddens

2023-12

Understaffed store and pharmacy both. While most of the pharmacists are nice, the system is way too irritating. On average I'll wait almost a week AFTER I should have gotten a medication for them to get it because they are bouncing it around between them, insurance and my Dr over and over and over again. I've NEVER had this issue with other pharmacies with this exact same medication. It makes no sense. Switching to Walmart or Ingles next month.

Alfredo Zayas

2024-04

I have been a loyal customer for 20 years. Hours are horrible. They lack professionalism. Make up sorry excuses. I don’t believe anything they say. You have lost me as a customer.

Martha De izaguirre

2023-05

I have been in Bakersville for 3 years now as I have a second home here and I came to this CVS pharmacy and the staff was not helpful. I had a prescription that I needed to refill for my son as I have been here for 3 weeks for winter vacation and who seemed to be the manager of the pharmacy right away was not helpful and telling me he needed to verify this prescription to ensure it was real. I explained he could call and verify with the doctor. Then he quickly looked over it again and told me the signature was not valid because it was just initials. Someone's signature could be however they chose to do it. He quickly from the first time I spoke was not wanting to attend me and I feel that he was targeting me and being racist since I'm a Cuban woman with a thick accent. No one should be treated this way and a staff like that should be fired.

kitcat sousa

2023-05

I have had a costic experience with 1 of the pharmacists in spruce pine, NC. My Dr. Called in a Prescription, 3 days later I called to see if it's ready as I was not called as usual when one of my Prescription's are ready. He said give him 45 min to and hour. I gave him 2 hours and then headed over there. It was not ready, and the next day and it wasn't ready, I asked them to fill my medication, by this time I was off this medication for a week and I just had hip surgery. He made me wait in a hot car for days and then still didn't fill it. He's also demeaned me for being short $1.20 at another time. Very rude guy. Chris is his name

Martin Lynch

2023-05

We changed our pharmacy to CVS at this location. The experience has been great. Pharmacy staff are friendly and professional. Excellent customer service !!. Dan has assisted me on 2 occasions and has answered all my questions.

Cassie Leathem

2023-05

After 3 days of calling every day for a status and getting told "it'll be on the truck today" on day 4 its "we don't have it try Newland". 10 minute phone calls each time, just to waste time. I could've been told the truth day one and gone elsewhere after eye surgery but instead risked infection for a simple otic antibiotic ointment that should be readily available. Then, on top of that being told to "use the app" in a situation that can't use the app. Unreal. Why lie??

Christy Rash

2023-05

The employees in the pharmacy used to be great. They are all gone. One pharmacist is very hateful to customers. The floors are disgusting. They haven't been vacuumed in days. I've never seen it so dirty. I'm ready to change pharmacies.

Lisa Mckinney

2020-05

I do not have any issues with the staff. Everyone has been very friendly. I only wish that pharmacy hours were the same as the store hours. Many Doctor offices wait until the end of the day to send in prescriptions. By the time I leave Asheville I can't get back before closing and then the pharmacy doesn't open up until 10 the next day. Just a suggestion.

Saundra Burleson

2021-05

I recently transferred all of my pharmacy records from Walgreens in Asheville to CVS in Spruce Pine. It was a tough decision because the Walgreens pharmacist had been there for us through so many things and helped me when I managed my mother in laws meds up til her passing. We bought a house near spruce pine about 2 years ago and made the change because of the driving distance. I had the opportunity to meet one of the pharmacists last week and believe me, it was difficult not to just say “forget it. Just send my records back to Walgreens!”. But for convenience sake and because I am a forgiving person, I am going to give this place another try. I went to the pharmacist about a request my doctor had made. I was having a reaction to one of the generic meds. The pharmacist was just as friendly as she could be and seemed like she was going to be helpful. Then she pulled up my name and saw the medication I take and her entire demeanor changed. I felt the judgment raining down! The pharmacist does not know me. She does not know how my long term doctor and I came to the decision that the medication he prescribed would be my best option. She does not know, nor should it matter, that I probably have more education and higher degrees than she does. She does not know how difficult it was for me to leave a pharmacy where I was treated with kindness and respect for many many years. And the fact of the matter is: she doesn’t have to know. She should be treating every customer with kindness and respect and NO judgment. She has no idea of anything about my life. But yet, she chose to speak to me in a condescending, judgmental way and to dismiss me as if I was just an inconvenience. I would never allow someone with her attitude and lack of professionalism to work for me. I am writing this review in hopes that someone who has authority will see it and take a closer look at how this pharmacist treats people and then provide her with the training and education she needs to work with the public.

Elizabeth Brim

2023-05

The parking lot in Spruce Pine NC is treacherous. So many potholes it is difficult to drive in. CVS doesn't have enough people working there. The registers were all not working correctly. Sad

Dawnita Snyder

2023-10

Thanks to Tammy for her help in getting my prescription to the best price possible & not making me feel I was an "inconvenience" to her busy day☺️

Diane Harris

2023-05

CVS fills all prescriptions faster than any other pharmacy. Great coupons, friendly pharmacy staff.

Bill Jackson

2018-05

Tried for a week to get a prescription filled, finally had to go elsewhere. Pharmacy tech Stephanie was unfriendly and indifferent to me. I believe she intentionally botched my prescription. Avoid this place!

Christy Webb

2017-05

Pharmacy is great! I believe front end employees should have personality and be friendly. 😉

Jordan Burleson

2016-05

Not the best experience I've had at their storea, the staff aren't into their jobs but they have what you need normally. Decent snack items.

EPIRY

2023-05

For three months they are always out of certain meds and it's becoming a big problem

Kendra Wengland

2019-05

Always a pleasure to shop and pick medication here. Everyone is friendly and very helpful when you have questions.

James Serao

2016-05

Prices are high and no one is ever around to help locate things. Pharmacy is great though!

Emma Benfield

2022-05

Always have what I need! Employees are friendly!