4.2 (426)
1547 Freeway Dr., Reidsville, NC 27320
(336) 349-9610
petsense.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Angie Chaney
2023-11
The best grooming my dog has ever gotten. And my dog didn't seem stressed at all. All the employees were very nice and explained the services very well.
Gail Halstead
2023-05
I take my two dogs there Teddy and Lucas and they do such a good job and they look so good when they get done with them
Shannon Walker
2024-04
Friendly and helpful staff. Clean store with well stocked choices which are typically cheaper than other pet stores.
Y Santos
2021-05
Took my 2 small long hair babies their for a grooming. Gloria did an excellent job. They did have a lot of knots and she did a great job making them look and smell awesome!
Breanna Wilkins
2023-11
I come here for the grooming and to get pet supplies. They even have reptile stuff which is convenient so I don’t have to drive to Greensboro. Staff is always friendly and they always try and squeeze me in for the grooming appointments if I schedule last minute.
Arcus Hyatt
2024-02
Very clean and organized store. Kind, knowledgeable and welcoming staff.
Dana Young
2023-05
Do not purchase a living animal from this store. I can 100% confirm they do not give a single care about the health and well-being of them. When trying to alert them to unsafe practices they will do absolutely nothing. Their district manager is an absolute joke. Don’t bother bringing him your concerns because he’ll point blank tell you it’s just your opinion and that nobody else has said anything- cool! Maybe nobody else brought it to your attention because they figured it’d be a waste of time and breath (thanks for that). Absolutely appalled at the lack of care or concern from people who are supposedly in the business of caring for animals.
Chelsi McElroy
2023-07
NEVER EVER get your dog groomed here! I witnessed abuse to a small dog and abruptly cancelled my appointment. I would obviously give no stars if I could
John Hart
2022-05
SUPER place to shop for pet supplies. I was BIGTIME impressed with the layout, stock, selection, cleanliness and most importantly...the people. Case in point...an older gentleman was checking out with 2 large bags of dog food. The cashier asked if I could wait a minute while she ran out from behind the counter to carry the large bags out for him. Prices were fair too! I'll definitely be going back. 👍
Steve Carter
2023-05
Great staff and good selection of products however sometimes they have a few too many out of stocks - on this visit canned food and pet beds were very low in stock.
Susan Attridge
2019-05
Kind and helpful. Even matched prices. Great deal. Would recommend.
Crystal Stout
2023-06
Prices are kind of high. But this is the only pet supply store we have in my town. Great customer service
Matt Kendrick
2023-05
We took our dogs to be groomed there. They did a great job on them and was not too expensive. The staff was very animal knowledgeable.
casey Allen
2022-05
My mother took our dogs to this place. The older woman there expressed her anger to both my mother and son because people had been coming up there without appointments. Then her attitude changed when she found out we in fact did have an appointment. My mother explained how she wanted both dogs cut. They were given a pick up time. The pick up time arrived they were not ready. 5 hours and they were not ready. We were given 5 dollars off per dog which was appreciated for the wait time. She had an attitude when they arrived. They are 20 pound dogs. But my main concern is the behavior of the dogs after we picked them up. They act like they are scared all the time. Our dogs have never acted this way. I think the groomer mistreated them. Nothing would convince me otherwise. Will definitely never return here. I would rather pay more and have a positive experience for our dogs.
Tommie Rudd Taylor
2022-05
I carried my chia-jack for a nail trim. He is very scared & few groomers can deal with him. I suggested that I could loosely wrap his head in a towel so he wouldn't be scared. Alexis handled him lovingly while I held my fur baby. His nails look beautiful. Everyone there was friendly. I will go back. Bought a budget friendly treat for my baby.
Angela Shelton
2022-05
Grooming is great. But I totally agree. The cashier is rude! And I was told she’s the manager. It’s a shame! The store was great in every aspect before her.Very rude!
Michelle Saunders
2021-05
I take my dog, Maggie, to Petsense for grooming and a bath. It's so easy to make an appointment. The groomer, Gloria, is so nice and does a fantastic job. Maggie loves her! I know she is well-taken care when she is there, as she always gets excited when we arrive for her appointment. I wouldn't take her anywhere else.
Randall Shaw
2021-05
very helpful staff. They were resetting the store so no one really knew where anything was but very helpful at trying to find it! They did not have the parakeet food that I was looking for. Seems to be a very nice store if you need dog and cat supplies.
Vance Williams
2023-05
Great place and great staff. Always friendly and always welcome you as you come in.
scarlett
2021-05
I only give it 2 stars because the store is clean and they have everything i need. other than that the cashiers are rude. the groomers push services you don't need. and my dog was still damp when I picked her up, with loose hair coming off her.
Kyle Pruitt
2021-05
I bought a Beta Fish from this store not even 10 days later, it died. I am very dissatisfied, on how the store is run and how badly the pets looked when I walked in. My wife is very upset that her fish died. I hope this store gets shut down If I could give you no star I would, I am disappointed and disgusted on how you people are.
Jason Sutton
2022-05
I called to see if they had any guinea pigs he said let me go check, he said no I asked if they had any cats, he said yes. He didnt know what type they were, and had to ask someone else who worked there. I forgot to ask him a question so I called back, he had a bad temperment and was talking under his breath that people should stop calling and that he was getting anoyed! I am sorry but 1. You should know what you have in store 2. You shouldn't work there if you don't like pets, and have a bad tempermant with custmors, 3. You should know what type of animals they are. I hope who ever you are, you have a good day and hope tomorrow is better!
Paul Donnell
2024-02
Super helpful staff.
Sara Gushwa
2023-05
They had exactly what I needed and the employees were really nice. Huge variety of stuff, this will be my go-to for pet supplies from now on!
Deborah Cox
2021-05
I went to get some eye drops, vitamins and disposable gloves for a pet turtle . I have never bought anything like that before so I asked a guy stocking if they had rubber gloves, he said no, I was going to ask about the vitimins but he interrupted me by putting his finger up to his lips like he was telling me to hush. I stopped talking.. then he ask me if I was ready to check out. Although I wasn't, I turned around and went to the cash register to pay for eye drops...I will not go back there.
Amy Isley
2020-05
The employees are always friendly and greet me when I walk in and ask if I need help locating anything. They are very helpful answering questions and you can find any pet items you need here
Bonita Wood
2020-05
Every time I go to this location they never have the pet products I am looking for. The other locations have them. Something as simple as the dinner meals for Purina Pro Plan is just an example. Very disappointed in the one who does the ordering. I ask for the product they say our set up doesn't allow it.
D G
2023-05
Had the Golden Doodle groomed there. They do a really good job at a really good price.
Jen Leonard
2020-05
I love this place. I went in there to buy a fish for my kids, it was my first time ever going there.... the staff was so friendly, and very helpful. I'll definitely be going back!!!
Cherri Brown
2020-05
Baxter and Bison both enjoyed their visit to Petsense.
| Monday | 9 AM-8 PM |
|---|---|
| Tuesday | 9 AM-8 PM |
| Wednesday | 9 AM-8 PM |
| Thursday | 9 AM-8 PM |
| Friday | 9 AM-8 PM |
| Saturday | 9 AM-8 PM |
| Sunday | 10 AM-6 PM |
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