4.6 (56)
3011 Leland Dr, Raleigh, NC 27616
(919) 295-4727
petsense.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
brittany lail
2023-12
This store is ALWAYS in great, organized condition. Very engaging employees. Their groomer Noir is wonderful. I take my dog here. She's 9 years old and usually yelps out when getting her nails filed even when they aren't even touching her yet with the file. She's been through rough experiences in the past, but we finally found a new groomer! All the employees are so nice and welcoming as soon as you come in. They also check on you. Very personable staff
Thomas Benjamin
2024-04
Took my dog there two months ago for grooming and gave them vet paperwork and they lost the paperwork and didn’t tell me when I scheduled for second appointment. I came up there for nothing because I didn’t have his records with me. Couldn’t get my dog groomed. Nice people but their customer service level needs some work.
Tora Holland
2024-05
I recently got my dog groomed at this location my groomer was Kay, our interactions started out normal enough I mentioned my dog had two little mats behind her ears that id like removed there was no reason to shave my dogs ears completely. I wouldn’t leave a one star review just for that hair grows back. where I have a huge issue is my dogs ears had cuts not razor burn but small cuts like she used scissors instead of clippers on her ears and my groomer said nothing about them! I had to bring it up and she told me “ya that can happen sometimes when you take scissors over ears” it wasn’t until we got home I noticed my dogHad some nicks on her tail and near her bottom. Id come back to this location but would definitely be using a different groomer I don’t trust her with my dogs safety.
Erin Binkley
2024-01
Fantastic store with engaged employees. Best prices on dog food I've seen anywhere. Store is organized, easy to navigate. I rarely give 5 stars but these folks are doing it right.
Alexandria Jordan
2024-04
I had an absolutely amazing experience here getting my dog Lilo groomed! He was a rescue and normally doesn’t handle baths or haircuts very well. Kay worked with him and made him look amazing! I felt very comfortable talking to her on the phone during a consultation and felt confident leaving Lilo in her care. I definitely plan on brining him back to see her and I would highly recommend her to anybody and everybody!
Chris Marceca
2024-05
Thank goodness for Noir! My smaller dog has an injured back leg and does NOT enjoy getting her nails cut. She fusses at first with Noir but then settles down and reluctantly lets her do it. My bigger dog is scared of everybody as he was rescued from a violent/abusive situation and he's nervous around new people and places. She is so calm and gentle with him. Nobody else has ever been able to groom him and do a good job because of how skittish and restless he is. My dogs and I hope you keep her at your store indefinitely!
Kyle D
2023-11
This place is a real gem with great customer service and the staff is very helpful.Their groomer, Noir, is very friendly and always does an awesome job.I wholly recommend giving her and them your business.
Mona Taylor
2023-12
I would like to give a shout out to Noir, she did great with my boy. She provided great customer service and made sure that they were taken care of. 😊
Diana Deschaine
2024-02
Love this store. She is always so polite and helpful ☺️
Franki Boom
2023-12
Brought my large (not so easy to work with) pup in. The groomer Noir did an excellent job! She was very professional and my doggo loved her! Highly recommend!
Karma Cavatica
2024-05
We brought our doubles coated dog in thinking we wanted to shave her. But our groomer (Noir) was very kind and explained to us what a double coat does for the dog and how it helps keep the dog insulated for cold weather and hot weather she really took her timeAnd explained to us why shaving was a bad idea and that it would damage her coat, Noir did offer to tidy up her body and trim her leg hairs. She’s never looked better! Thank you to Noir for taking the time out of ur day and talk with us and doing what was best for our pet <3
Emilio Jiordano
2023-12
Noir did an absolutely fantastic job with my sweet boy, Rupert! He’s normally a little skittish with strangers and this was my first time at Petsense so I wasn’t sure how things were going to go but she was able to calm him down and groom him beautifully! Will definitely be back!
Alexandra
2024-03
I came in one day recently to get my baby a spa day & i was talking to (Kay) and she was offering me a free service for school but this rude girl noir came and pushed her out of the way to take the appointment away instead of letting the girl get her practice. To me this is a form of bullying , when I went to inform the lead . I overheard Kay tell Jackie while she was on the phone that if the dogs fur was longer she could use it for practice & she said no because it was the other girl Noir’s appt (WHEN SHE WAS JUST RESCHEDULING). noir was rude & she doesn’t do a good job with the groom. Kay was very nice, and caring about my dogs needs. when i come in for grooms Kay always leaves smelling good and it lasts for a good while. I feel as if Noir should no longer work for this business because she gives the business a bad reputation based off of her people skills . Poor manners!!! She also did a horrible job with my dog !
John Drawbaugh
2023-11
Noir did a great job grooming our dog! Will definitely be coming back.
Adam Skinner
2023-06
Fab place to shop for pet supplies. Staff are knowledgeable and friendly. They have great prices and lots of discounted stuff.
Meerah Waters
2024-03
Nadasha is amazing! She’s been grooming Kenzie since she fostered her as a puppy. After we adopted Kenzie she quickly grew into a fluff monster and we’re so happy we have Nadasha as our groomer! We obviously know she takes great care of her and Kenzie always comes back happy, smelling and looking great. Thank you so much Nadasha! We so appreciate you ❤️
Samantha Beverage
2024-05
Small store and not a lot to choose from
Kaine Beedenbender
2023-05
Great local store that is like a mini Petco. Owned by tractor supply. Well stocked and friendly people. My pup Buddy absolutely goes nuts for this place.
Zbruh Gaming
2021-05
Beautiful store! So convenient and prices are as good or better as online stores. Best of all there is a new vet right across the street.
NC Harley Ride
2022-05
Great location easy to find and access. Large selection of leashes,collars,dog tags and a lot of other items. Staff very friendly and helpful. Highly recommended.
Tom Taylor
2022-05
Very friendly and knowledgeable people. My dog loves to stop here during her daily walk and get a treat.
CE Sweeney
2022-05
Great grooming! My Great Pyrenees is very happy.
Hope Walker
2022-05
Very friendly staff and a wonderful assortment of items from food to grooming. They have a rewards program too...buy so many bags and get 1 free...every little bit helps.
Silvia Andrea Restrepo Mendez
2023-05
This is the place I go for all I need for my dog. Across the street from the vet is very convenience
Daniela Alldredge
2023-05
Great customer service, well stocked and my returns never an issue. Nice to have pet store close to home. Petco in knightdale lost my business.
Alex Lawrence
2021-05
Great pet store!! Staff super friendly and they have a great selection :)
Tam G
2023-05
Nice and clean place but lacks much needed supplies rabbits and other small pets. It was looking for a carrier suitable for my holland lop but ended up having to order from Amazon. Sometimes you just want to go local and pick up things! This is a good place for cats and dogs primarily.
Shanitha Gardner
2023-06
Store clerk was very attentive and knowledgeable as well as friendly and kind.
Kelly Allen
2023-12
Friendly staff and convenient
Jaclyn Rischman
2021-05
Super friendly staff and always has what I need for my animals.
| Monday | 9 AM-8 PM |
|---|---|
| Tuesday | 9 AM-8 PM |
| Wednesday | 9 AM-8 PM |
| Thursday | 9 AM-8 PM |
| Friday | 9 AM-8 PM |
| Saturday | 9 AM-8 PM |
| Sunday | 10 AM-6 PM |
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