Under The Sea Aquarium Marketplace

Doug Fields

2024-04

So glad we found Under the Sea for our saltwater aquarium needs. So knowledgeable and helpful. Awesome staff and reasonable prices.Setting up a new 75 gal tank. So excited to see the finished results

Randy Elmore

2024-05

Great store but since recent merger prices have increased. I live 2hrs away and it was worth the drive. Edit: Tristain is higher on prices than other staff. (Sorry if spelling is off). Obtained much better prices on fish purchased on last couple of visits, bought a lot of fish, mostly higher end Angels at excellent prices, when asked for better price on 4-24-24 visit was instructed to wait for Special Sales, I was invited to one a couple of weeks ago but it is a 4.5 hr round trip for me during non peak traffic, was not about to visit Charlotte during Friday rush hr.

john bussey

2024-03

The prices are great and the service is very friendly. This store has the understanding that if you help people to be more successful in this hobby that they stay in it much longer and the money will come over time. The team they have put together I highly knowledgeable and are constantly working to improve the store.

r d

2024-02

This is my go to store for corals and fish now. I’ve been to all the Charlotte area saltwater stores and under the sea has best prices and employees. Everyone is kind, honest, and helpful. If you haven’t been here in a while, make sure to stop by now. They have a much much larger selection or corals available! Definitely worth a drive to get there. (They don’t do shady business either like other local stores. If you know you know) stop by, you won’t regret it.

Daniel T

2024-02

This store is a hidden gem, I can't believe i'm just now finding out about it. Staff was friendly and attentive. Very healthy fish in well kept displays and great prices. I loved the large selection of fish on both the saltwater and freshwater sides. I had a great first experience and hope to have many more

Hartsell Terri

2024-04

Staff is exceptionally knowledgeable on all items in store. Emily spend time helping us. She never made us feel rushed just giving us ideas. Went in thinking I wouldn’t find something for my 20, but again, THANK YOU EMILY I have 8 in there and loving them all. So ready to return and add to our 7 tanks we have. Can’t go wrong with Under the Sea Aquarium Marketplace.

James Jackson

2024-04

Great store.I like how the owner was telling me ahead of time that he has new inventory coming in the following day.And then I should hold off so that I can take advantage of other sales and combined them with other purchases.To me that not only show that they care about the customer, they care about the customer and their overall experience to get the best bang for their buck

chris patrick

2024-04

Always professional service and very helpful. We go here all the time. If you add them to Facebook they will hold fish and specialty items for you. Great shop.

Henry Ford

2024-04

I drive 4 hrs 30 mins from WV to do business with Under The Sea Aquarium. Everybody is very helpful and wiiing to take the time to discuss your concerns. This store has come a long ways since I first visited! They are honest and upfront! I would highly recommend that you come and give them a visit!!

pitter6068

2024-03

I stopped by this place today to check them out. They didn't have a huge selection, but they had a few nice corals. I had picked out 5 or 6 that I wanted to buy, but I couldn't get any help from the employees that were working. BOTH employees that were there were too busy listening to one guy describing his tank to come over and offer me any assistance. After I had sat there for a few minutes being ignored, I decided to leave and go somewhere else.

Angelo Volpe

2024-03

Fantastic people, great selection of corals, fish, and items. Very knowledgeable staff! Always willing to assist. My only place that I go to for service, live stock and knowledge of all this related to reef tanks, and the fish hobby.

Ronald R

2024-03

Under the Sea is fantastic. Everyone there is so helpful and knowledgeable. The store is 45 minutes away from where I live and the drive is always worth it! I cannot recommend this store enough.

linda gonzalez

2024-01

Paid these guys to move our tank and damaged it even before they got it in their truck. Used only 1 dolly between 3 guys and I even had to help. If I would’ve known that I could’ve just used my own trailer and bought dolly’s. Showed up with one dolly and punched through the bottom of my stand. Super unprofessional and rushed the whole entire time even after I offered to pay them more so they wouldn’t rush through the job more and do more damage only I shouldn’t have to pay more since the time they took was because of their unpreparedness to do a job I had paid them to do and they agreed to do. Nemo’s Reef came in and fixed my the damages and got it up and running. So if you need any help I’d advise to go to Nemo’s.

Brian Carpenter

2024-03

Great staff. Great selection of corals and fish. Great prices as well. My normal go to spot to get new corals or fish.

Roberto Toala

2024-03

Wow an amazing store, very professional and knowledgeable personnel. Huge variety of fish, and equipment, i came from Miami and we had stores galore, but this place betters them. I truly recommend them.

Tim Trzil

2024-03

I like the business model that they have. Not to mention, I know that I'm getting healthily clean fish!

Steven Kaplan

2024-03

I have trusted Matt for many years with my saltwater aquarium. His knowledge and integrity is outstanding. I have recommended him to anyone who has a aquarium.

Dennis Kanos

2024-04

I was chased away from a well known fish store in the area because all they cared about was money and not the customer.Under The Sea was Exactly opposite.They are the best fish store in the area.Thanks Dennis

Bradley Vaughn

2024-03

Small shop, nice people with a big heart. Fish looked good. They usually have some beautiful wrasses. My fish are doing well so far in QT.

Denise Smith

2024-03

The employees are always professional and very courteous. The owner is always willing to answer any questions. The quality of their fish and corals are top notch.

Dj Cali704

2024-04

This place is awesome and the fish are healthy because they quarantine them for a week. The prices are great and I also love their rewards program that they offer!!

Jessica Taylor

2024-03

Best aquarium store in the Charlotte area! Owner and employees are professional, helpful and will always go the extra mile for you.

Danzell Cutler

2024-04

Staff are very professional and courteous, prices are appropriate for exotic fish/products. I get freshwater for my aquarium water changes..close to where I live..covienient!!!

gvgnature

2023-12

Very smart staff, and large selection of hard to find Wrasses and freshwater fish.The lady that always works there is very nice, helped me pick plants for a planted tank. Go visit, and she’s hot. Too young for me though.

lay sien

2024-04

Good customer service and good price and fish are very healthyI purchased over 10 fish from Mark and never have problems

Emily Bell

2023-12

Excellent selection and amazing prices!Employees want the best for your tanks and are honest about what livestock/products are a good fit for you and what you actually need vs what you don’t.

Deborah Kocan

2024-04

I love the shop. They’re friendly and they have unique fish.

Nico gibson

2024-01

I know Matt, good people, know their stuff! Excellent customer service, clean store and extremely knowledgeable on marine aquatics

Bobby Bhurji

2024-05

July 2021:Our tank was in very bad shape, not properly maintained by another local service / green bubble algae everywhere, etc.UnderTheSea Owner & an employee show up, decide to break down tank; start afresh. Took away old rocks, put new rocks, cleaned up all bubble algae, etc. Tank begins to settle and I start adding fishes and corals / bought from this store and from reputed online sites.* They keep pushing to purchase the APEX and Trident automated water testing and dosing systems. It is so much easier to manage, blah blah, for whom? So, I am sold a new APEX system, new Trident system for hundreds of $$s. Guess what, tons of issues with the Trident water chemistry management system and the Trident auto-dosing system. Calibration never done, Measurements are off, dosing is what the store owner thinks best. No communication, No collaboration with the tank owner. Water chemistry numbers don't match with what is done using test kits.* Bought Corals from this store had PESTS in them. Showed it to employee who does maintenance. Was told, "the person at store who is supposed to clean them, was not doing a proper job and was let go." PESTS in my tank now?* Expensive Corals and red, green anemones from this business and bought from other reputed online sites;* ALL DEAD - one acan alive. Why did so many corals die in the past year?* LOL / Store Owner blames me for not letting him manage the tank completely so that the tank can be successful. WOW!Isn't he is managing the dosing of Alkalinity, CA, Mg, Trace Elements. Sure!! guess who's managing cleanup & maintenance since of this tank since July 2021?Cleaning and water change was done EVERY TWO weeks. The employee who cleans and does 20%+ water change CAN'T figure out why corals are dying. He tests water chemistry with his kit, the numbers are good every single time. Nitrites, Nitrates, Ammonia zero/none. Alk, Ca, Mg are balanced. Low PH?LOL / Asked me to put Seachem Reef Buffer in sump. Dosing per instructions, shot up Alkalinity to 14. Fishes suffering, corals suffering. Should we use Marine Buffer instead of Reef Buffer - product unheard by this business. Zero Knowledge?Fast forward it’s been a year, no change in corals dying. Lost the original Green Star Polyp coral (one of the hardiest corals). Lost red bubble anemone, lost green anemone.* Adjusted the water flow, lighting, and turned off uv filtration, etc. nothing worked. ** Lost $$$s on many corals, anemones. *** RO shutoff-turnon valve and float mechanism was acting up, took him weeks to figure out and fix it. Valve was getting super hot, burning smell and the float mechanism was put in reverse. Had to hand topoff with RO water for weeks.* Recently, got all 4 RO filters changed and asked him to price match to AZ. Claims business gets wholesale price and then adds some margin to selling cost. OK - The selling cost is twice that of AZ AND from the original manufacturer website.Told me that employee rang up price of another manufacturer and not the one which i have been discussing price of with him about. Hello! check the photos I sent & ask your employee what's used.He gets upset over text and says,”I am not going to back and forth with you, things are not free...we don't sell this brand of filters..." and then I send him the packaging photos.Following which, guess what he texts, "team is not comfortable continuing this relationship and this is not a mutually beneficial relationship…wish you the best…” Honesty? Business Ethics?* IF things are bought regularly from this business, with their service when they want and how they want - they are happy!DON'T question / DON'T discuss / DON'T suggest / DON'T negotiate things with this business / store owner.* Why my expensive corals are dying in the tank or why is the PH at 7.7? Add more corals and grow my reef system, corals which don’t die in a week or two?* Professionalism? Customer service? Collaboration? Communication? Attitude? Ethics? Knowledge? Quality?Very Disappointed!!!Wasted so much time and lot of $$$s. Minus 5*'s

Adriana Mason

2022-05

First time in and the best impression. Clean tanks, healthy fish, friendly and knowledgeable staff that helps you succeed in this hobby. My clown pair are healthy and happy.