CVS

Gordita Bella

2023-12

In the area of pharmacy is takes for ever to have the medicine ready. My daughter was very sick, she have been vomiting since 5am the prescriptions where sent at 12:30 and came 2 hours later and they dint have it ready. They really take for ever

Us Middletons

2023-10

The pharmacist is literally the rudest person I've ever had the displeasure of having to speak to. He lied about what he said over the phone. And then when I told him what he told me he got mad and slammed the window. I wasn't even rude back so the slam was unnecessary. And I must not be the only one he has a problem with because the person that was in front of me sped off very fast and I don't think he was ever even seen. I had a problem with this same man in 2020 and it seems nothing has changed. They need to get rid of this guy and get someone in who won't be an ah to the customers and actually likes their JOB!!!

Clayton Brewer

2023-08

The staff are very rude. They half fill prescriptions and if you ask what about the rest that was called in they lie and say that it wasn’t called in. Then a few days later they send a text and say it is ready. Like today I was in the doctors office and watched it when it was sent. I got a text saying it couldn’t be filled. I called and they said it was ready and they hadn’t received anything from my doctor. The one that was ready was the one that my doctor called in last month but they claimed to know nothing about it when I picked up the rest. I will be going somewhere else.

Melissa West

2023-05

The pharmacist at this location is disrespectful and rude! I have been getting my medication there for over two years. I just got health insurance and it only accepts Walgreens and Walmart. I went to get my medicine and the pharmacist refused to sell it to me because I had insurance. I told him I didn't mind paying cash. He said he was not going to sell me the medication because I have insurance and that I would have to switch to a pharmacy that my insurance accepts! He talked to me very rude and in front of other customers! Called the other pharmacies and they weren't accepting new customers! How can you hold it against someone because they got health insurance? He should be happy I would want to stay at this location!

Samantha Williams

2023-05

This place (The Pharmacy) lacks customer care and compassion. They are unnecessarily rude and disrespectful to the customers. I was here with my dad getting his meds & due to lack of customer care, willingness to help and compassion, we will be transferring all his meds to another pharmacy. No one should be treated they way they treated my dad.

Jodi Pettit

2023-11

Called to check on meds as I always do. The lady that answered seemed to be having a bad. Not my fault. I made a dry jork well kinda worped. Said my dr just bolted gone. Yea gone. And blah blah all jokes instead if getting her smile she became angry. Said I need a new provider. To write a script. Hello I have a provider she doesn't leave in retirement until end of Nov. What u were typing in the computer isn't true and could cause me n yourself a issue. I have to have my meds until I get a new provider after she leaves. Which is being handle. God bless you. I pray for heart. I said ma'am 10x as u wrote only God knows I don't. The gentleman I usually speak with is amazing. Ignoring me and running with something that was a joke. Well honey if I am tainted became ur day was bad. Your superiors need to read this. Who does that. Actually non ya. Was just trying to get u to smile. I will keep ya'll updated on the lady n meds for the mth l look for a dr. It's all legal she's in practice. You were wrong.

Daniel Gallagher

2023-05

Why oh why would you have your handicapped parking spots all the way down the side of the building 8 parking spots away from the front doors? Someone got paid to say" That's a good place to put them". How you say " we discriminate the handicapped without saying it"

Megan Everette

2022-05

They will rarely answer the phone and when they do it takes FOREVER, i was on hold for a whole hour. So unprofessional. On top of that they didn't even have the common prescriptions I needed for my severe bronchitis, said they had to order them, had to wait and suffer two whole days, and they were very very rude. Took my son to the doctor a couple of days later and he was prescribed hydroxyzine, what do ya know they didn't have that either. This place needs to be shut down or they need better employees. You'd think people who go to school to work in a pharmacy would actually care about their customers considering people's lives are in their hands. These people surely dont care AT ALL. Had my prescriptions transferred to Walmart neighborhood market on Elizabeth town road and received great service, didn't have to sit on hold for any amount of time when I called, and they were so professional, nice, and helpful.

Hannah Cook

2022-05

This CVS is the most disorganized pharmacy I’ve ever stepped foot in. They lost my information and my roommate’s. I called twice about a prescription at one point and then went in to wait on it after several days. They said that they would fill it immediately. After waiting for over 30 minutes, I asked about the prescription and they had forgotten to fill it while I was standing there waiting. My roommate called three times over her medicine. They never filled it, lost her information, and at one point, hung up on her.

Tyler Moore

2022-05

My girlfriend and roommate have both had to wait WEEKS for their prescriptions multiple times. If you call to try to figure out what's going on, they simply hang up the phone when they inevitably don't know why your prescription wasn't filled for the third time. Absolutely ridiculous. Please do not fill your prescription here. I never fill these things out but the level of incompetency was so egregious I felt it my ethical duty.

Bobby Owens

2022-05

This store is unorganized, poorly stocked and appears filthy. The first thing you notice is the carpet. It needed replacing years ago. This gives the whole store a dirty look. Remove the carpet and use the concrete underneath. Stock is terrible including common medications. Over the counter items are almost non existent. Why have buy 1 get 2nd free or 50% off when you only have 1 on the shelves. Someone needs to at least pick up items that have fallen or been knocked on the floor! The pharmacy is a total disorganized mess. It seems everyone is trying to act busy so they don't have to help customers. I understand pharmacies are extremely busy however a little guidance and management could help.

Chip Davis

2022-05

I like the wide selection of things you can buy in the store itself.I can't say much about the pharmacy. Understaffed, getting a human to answer the phone can take 8-10 minutes. There's only one person to wait on customers and only one pharmacist on duty most of the time. However, the people who do work in the pharmacy are very nice and they work their tails off which explains that this pharmacy has quite a bit of turnover.

Corbin Chandler

2018-05

This pharmacy is horrible. We have always used CVS because they are convenient and typically pretty friendly. HOWEVER, I have had multiple issues with this location and STRONGLY urge you to use Walgreens or Wal Mart instead of this CVS. The only way to talk to a pharmacist is to physically go into the store because they completely ignore phones. I have tried calling for over 24 hours and have only had someone answer the phone in the pharmacy once, and ONLY because I was able to get someone at the front desk to walk back to the pharmacy and ask them to answer. Keep in mind this is after 3 sessions of being on hold for over 25 minutes. The staff in the pharmacy is extremely lazy. All I wanted was a prescription transferred and even after talking to three pharmacist no one would do it. The last woman I spoke to gave me a ton of attitude, tried to talk over me, and then had the audacity to tell me that I needed the pharmacy I was trying to have my prescription transferred to to call her, which they had been trying to do ALL day and finally had someone answer and then they were put on hold for 30 minutes and then hung up on. Lazy, lazy, lazy. Horrible pharmacy employees who have no life or work ethic. Such a joke and CVS won’t even do anything about it.* and if you don’t believe me, please call them yourself. I guarantee you $5 they will not answer.

Kelsee Freeman

2023-05

Absolutely HORRIBLE , if I could give them 0 stars I would , never have any medication in stock and if they do takes forever to fill it , I don’t know who’s over this disgusting pharmacy but they need serious help and guidance , I will NEVER use them again , always a nightmare !!!!! Happened multiple times not just once .

Loryn Lorber

2020-05

I have always used cvs regardless of the high prices because they are usually super convenient and easy to deal with. However, this one of Fayetteville rd had to be the worst pharmacy ever. I’ve had issues with them every single time I want to get something filled and it takes way too long. The staff are almost always complaining about having to do their jobs. They complain in front of customers when the phone is ringing and they complain that it’s too busy. Even when they aren’t busy they take forever.Im switching to a different pharmacy. I’ll be one less person to keep them busy.

Annie Williams

2022-05

This is the slowest pharmacy ever! Why am I still here at this drive-thru window after waiting 25 minutes so far. Never again will I waste precious time trying to pick up a prescription at CVS!

Taylor M

2020-05

I was diagnosed with the flu and sent my prescription here to be picked up. Over 3 hours later I come to pick it up and the response was simply they didn’t have it in stock. No one bothered to call to say they didn’t have it or to suggest it be sent to another CVS. I come today to pick up a different prescription that was requested 4 days ago to be filled. I sat at the window for about 5 minutes with no one to be seen... only to be told this ordinary prescription was still in progress and she couldn’t tell me when it would be filled. Let’s not even count the times I’ve called and been on hold for no one to answer the phone. Just very sad. Send your prescription to a different pharmacy.

Little Mama

2018-05

I have called all day just to get my prescription transferred. No one will talk, the manger even is working and can’t talk, they said. They have been so busy all day they can’t even answer the phone one time. I was on hold for hour the first time, I just wanted to see how long, so after I called over and over, no one picks up. Finally after two hours, someone picks up, and hangs up over and over when I called. This has been all day. I highly recommend another CVS in Lumberton, better yet Walgreens. This CVS has the worst customer service, as well as managing. I have never ran into this issue with CVS for 16 years now, I’m amazed. They are too slow to be in business if this has happen all day.

Nicholas Dimery

2021-05

I write this review higher than most on here because of the technician, Ann. Ann is always very knowledgeable and helpful to her patients. I know she is not only helpful to me because, standing in the pick up isle recently, I heard others saying the same thing of her. As a former tech myself, I know time is of the essence and the pharmacy is overwhelmed , yet she always finds times to look out fir her patients... Thank you Ann

Serena Smith

2022-05

The rudest pharmacy staff I have ever dealt with. Huff and puff and constantly tell you how much they have to do. Hardly ever answer the phone and staff cut you off with snide remarks and hang up before you even get to finish asking about the medications and them being filled. Rude, rude, rude!

Michael Spencer

2015-05

They are slow and unreliable. They were having a problem with the Tri-Care system (7/9/14, 10am) and told me I could pay cash if I didn't want to wait. So I asked if they would give me a courtesy call when it was up and the pharmacist responded negatively and said she could not accommodate me. Returned 3:30 pm and my scripts still weren't ready! Horrible customer service!

Veronica Lee

2018-05

Sooo I visited this cvs on Feb 13th and the bathroom was disgusting. Then I came back today Feb 16th and the bathroom had the same stains on the toilet and feces on the bowl as the 13th. Toilet paper was still over flowing in the trash and on the floor. Not to mention it didn't smell too good either.

Rhonda Rising

2020-05

I will not make this mistake again. This pharmacy is awful. My appointment from check in to being seen took less time. Doctor called 3 times before getting through to someone

Jamien Gordon

2021-05

Go somewhere else to fill prescription if possible. They don't answer the phone and will hang up on you just to have you wait an additional hr. Our emergency isn't their urgency remember that

Vanessa

2022-05

Worst pharmacy I’ve ever dealt with. I was told my prescription would be ready in an hour and 6 hours later I was still waiting for it. I’m going to give Walmart Pharmacy a try.

Tyler Nicholson

2022-05

Lady at drive thru pharmacy is very rude. 5/2/22. Took forever and didn’t explain anything or couldn’t answer questions about the medicine.

Dale Jr McConnell

2018-05

I lost my wallet. A sales perso. Found it in tbe parking lot. They contacted me ia CVS card. Mgr waited 30 monites after closing time for me to return. Great people. Thak You!

Jeff Dahl

2023-09

So slow at drive through...and slow to fill prescriptions.

Toni-Kae Stephen

2019-05

I was very dissatisfied with the store associate I spoke with. Excellent customer service was not exuded in my opinion. Infact, I felt the associate was a bit rude.

Greg Harvey

2023-05

Drive thru is horrible, the.mamager needs to do something about it.