CVS

Sarah Strange

2023-12

I’m looking for a different pharmacy at this point. Every month I pick up the same prescription and it takes 2-5 days to actually get my hands on it. When I get there, because I can’t get anyone on the phone it’s another excuse to why I can’t pick it up. Even my insurance company says it is an issue with their system. I don’t have time every month to spend days trying to get my medication. Don’t waste your time find somewhere else!

Josh Korn

2024-03

***DO NOT GO TO THIS PHARMACY ****12:55p 2/13- update- changed to two star because the pharmacist called and apologized, was very kind and sincere-Im sending this to their Corporate office-On Monday, i received a message saying my prescription was not able to be filled bc it was too soon. I spoke to a representative and explained that it’s for two weeks and not monthly as stated on the order and also offered to give them the Nurse Navigator direct number at UNC Oncology. I asked to speak with a manager. A woman ( never approached me to see name tag or gave a name) whom I assume is the manager/ pharmacist said turned around facing her computer that they have to close for lunch according federal law and she’ll look into it afterwards. I told her that i would need an answer to whether it would be filled bc im out and would need to make a trip to UNc Pharmacy if not. She just repeated what she said and refused to say yes or no on it being refilled. I also offered to give her the nurse navigator number and she ignored me with no response.I left, came back around 3:00 or so. The woman said she was on the phone with UNC and handed me the phone. It was operator who was explaining all she could do was send the messages. I was telling the nurse/ operator what was happening and the woman began to say no no that’s not what i said. So, i asked what she would like me to do and she again ignored me. I told her i would call the nurse navigator and could she speak to her? She said she would need to call her on cvs secure line and that federal law. I asked for her supervisor name and to be contacted. She ignored me again. She then got irritated and said she would call the cops on me. I told her im just trying get my prescription filled.I then spoke to my Nurse navigator and explained the situation. The woman said she would have to speak to her directly via this secure line, etc. The nurse navigator did get through from what i could hear and they spoke. This was around 3:30 and it’s now 4:26 as im writing and have yet to be addressed from the woman in regards to the prescription. The woman also spoke in deflamation on my character as she was speaking to the nurse. This has been one of the most embarrassing situations i have encountered in a long time. As a fellow member in leadership, before my cancer onset; i would hope that this is addressed to the highest degree. I have end stage cancer and got so worked up i had to take a nausea medicine and cried. Very humiliating at tge least.I spoke to the nurse navigator at 3:44 for 6 mins, she then called and spoke to the wonderful directly after. It is 4:33pm and so far the woman has not said a single word to me and I have no idea if my prescription is getting filled or not.I stopped typing and asked uf it was ready and she told me to speak to the Unc nurse and refused to give any information and then called the police when i asked for corporate number. So, they came and my mother as well and explained to the officer the situation. But, really dissatisfied with this location and recommending to UNC to blacklist this particular one

Alaina Price

2023-11

I am sad to say that I am looking for a different pharmacy. I have done so much business with this CVS and I love the pharmacy techs. Three of them know me and/or my father by name. Unfortunately, I have been disappointed in the service over the past few months. There are several instances I’ve gone to the pharmacy during their business hours and they weren’t open. Between 10/2/23 and 10/31/23, the pharmacy will not be open on weekends which is very inconvenient. One time, they had plenty of techs ready to work, but the pharmacist wasn’t there so they couldn’t help anyone. What if this were a dental practice full of hygienists and assistants, but no supervising dentist? This is just unacceptable. This location can’t seem to keep one of my medications in stock so I almost always get it at the one on legion road and they are having the same issues. I’m just switching pharmacies altogether.Edit: After going in on Saturday and being disappointed to hear that they’re closed every weekend of October, I went on Monday and was told that they’d be closed for the rest of day. This is ridiculous.

Chuck Howel

2024-04

Tried to call pharmacy 4 times today. Call #1 held for 20 minutes with no answer. Them same for call #2 -7 minutes', call #3 10 minutes and call #4 7 minutes . You can never get anyone to answer you. Their customer service is terrible. If you don't have to use this pharmacy DONT!!!

Nicole Noble

2024-04

The staff is friendly and goesOut of the way to make sure you find everything you need and you complete your transaction efficiently without agitation with Carebucks digital coupons and paper coupons always look forward to going to this store

Poet of Reason

2023-09

Prescription is sent in by the doctor… app says it’s in progress… you call for an update and no one answers ….you’re on hold for over an hour. You decide you’re going to go to the pharmacy and there’s a huge line every single time…. I recommend they increase their staff to help alleviate some of this congestion. It isn’t right to make patients wait for medication they urgently need.

Charlie Nigro

2023-11

Wish I can give the pharmacy a zero. Never pick the phone up. Stay on hold for forever. Soon as my last 2 prescriptions are ready transferring them.

Nicole Allen

2023-07

Pharmacy: Used to be pretty decent but last couple times we’ve tried to have prescriptions filled they haven’t been ready. This is for antibiotics for kids when the prescription was sent the day before. You wait in line for several minutes with no help. Time to find a new pharmacy this one is more frustrating than helpful. There is a male pharmacists that I like that is nice and helpful. Female pharmacists with accent needs to find a job where she doesn’t have to interact with people.

Anthony Zarnik

2023-08

Once again I go to pick up my prescription and they only have some of it. So I take what they have and for the second month in a row I'm told to come back for the rest. I call them back on my day off to see if they have them and go ahead and get the rest of what's owed to me and they tell me that they have them but I have to wait 5 days. Non narcotic medication by the way. I immediately want to know why I'm inconvenienced in having to travel for the same prescription twice and then told I can't have the medication that they split into 2 prescriptions not me. I came there the first time to pick up the entire prescription and CVS didn't have all of them so that's their problem and I once again 2nd month am treated horrible to the point I don't think I will back to CVS ever again. You should never insult someone after you have already inconvenienced them!!!! They refused to let me speak on the phone, the pharmacist literally started talking over me and raised his voice so he wouldn't be able to hear anything I was saying. Disgusting way to treat your customers!

Richard Johnson

2024-01

Customer service in pharmacy is basically non-existent. I was also followed in the store by an employee. I asked for assistance locating an item and the employee walked away.

Shanell Walter

2023-05

Sharon is absolutely one of the rudest pharmacists I have ever encountered in my life . Today was my second encounter with her and both times her attitude was extremely rude, condescending and distasteful. The first time she closed the window on my husband as we were trying to receive guidance / information on a prescription we were told would be ready 2 weeks ago (but apparently on back order) . Today she was being very rude when I proceeded to ask how to transfer my prescription to another pharmacy . I will not be returning to this location or any CVS pharmacy in this area. CVS Please do better with hiring personnel to represent your business. These individuals become the face of your organization /company and the reason why people continue to leave very honest reviews.

Ryltar Ranger

2023-11

Won't answer the phone. Will auto fill prescriptions without authorization from user and then discard prescription. Photo is the hold time before I hung up.

Jorge Vargas

2023-06

CVS Pharmacy on Main Street in Hopemills is a great place to fulfill all of your pharmacy needs. The location is very convenient and easy to find, and the staff is always friendly and helpful. They have a wide selection of products available, including prescription medications, over-the-counter remedies, and personal care items. The pharmacy staff is knowledgeable and always willing to answer any questions you may have. The convenience of their drive-thru pharmacy service make it easy to get the help you need, no matter what time of day it is. Overall, a great experience at this CVS location!

Jason Mcmillian

2024-02

this pharmacy do not know how to answer a phone iv even call inside that store was not busy at all put me on hold just for them to conversant not even work related they only way i can reach them is through dr line they dont like that after this im transferring from this slow dont know how to answer a phone cvs do not go to this cvs if you have short temper cause

Aaron Hodges

2023-06

Would not help in any way and just said carepass was expired and i had got an email to use it before the end of day, no one seemed to cars to attempt to maintain a current customer of many years. Cancelled my carepass and going to Walgreens. Been a customer since before this store opened.

danielle E

2023-10

Takes over 40 mins for a phone to answer if at that, never keeps stock of meds and tell you same excuse instead of what is really up with your order. They’re shipment sucks takes weeks to get a med. Just a difficult pharmacy to work with.

Tanya Thompson

2023-05

Never have meds ready when they say, for several months now this has been a problem. This is one reason we switched pharmacies, unfortunately this other one stopped accepting tri-care and we really have no choice. Refused to let us have prescribed pain meds unless we bought her "maintenance meds" as well, when she already had some at home, and we only had so much money. There was one overly patient worker, bless her heart, and I will apologize to her for getting loud, but everytime we go get these meds, someone tells us something different, we were supposed to do it this way or that way, never was told this by any of these workers on my multiple other attempts to get meds!! Always something! Told my mother her meds would be ready an hour after they closed the pharmacy once...I didnt realize they had changed their hours, and neither did this employee!! I am sooo frustrated; I hate seeing my mom laid up in pain, and it seems illegal AND unethical to withhold someones pain meds! I am still trying to find this policy.... I am hoping it is a real thing and not just them being petty and causing my mother unnecessary pain. Aarrrgghhhh!!! (NOT a pirate scream...)

Mr Davis

2022-05

I figured I would see a bunch of negative reviews! Well deserved!! 0 Stars! Every single experience with this place is terrible. From rude employees to waiting at the pharmacy window for 10 minutes while they gossip in the corner. This time I sat on hold for the pharmacy for 33 minutes just for someone to answer the phone at 1:43 and tell me to call back at 2pm because they are "at break from 1:30-2." They were not at break at 1:10 when I was placed on hold! So they deliberately went to break with me sitting on hold for 20 minutes. What a joke!

Bonnie Morrison

2023-05

I've only been here 3 times. Each time there was an issue.The last time I got scammed with the Vanilla prepaid debit cards. Employees and management were rude and could care less about anything. Do not buy from here. If you have an issue it will not be reconciled.Complete waste of time.

Steve Gore

2022-05

This place is absolutely HORRIBLE!!! I simply walked in today to drop off a package for UPS. The lady working the photo/UPS drop counter was immediately visually "inconvinienced" by me and didn't say a single word until prompted.....and then it turned bad. Much to my surprise the return label provided by Amazon was not a sticker and needed to be taped on. Without even missing a beat, I was told that it needed a label of which I was holding in my hand. I explained the situation and asked if she had any tape I could use and she quickly said the tape is on aisle whatever.....at that point I was half way to the door and fuming mad. I would have gladly bought a roll of tape to avoid a 30 minute round trip just for 10 inches of tape....but the laziness and attitude canceled that!!! 2 years ago I swore off going to this CVS due to poor attitudes at the pharmacy and boy do I regret giving them a second chance. A word to management and the photo counter employee that was working there on 8-Feb-2022 @1100 AM.....a little manners and effort can go A LONG WAY! There are a lot of people looking for jobs out there, you are not irreplaceable!! I really wish they would just tear down this CVS and put up a produce stand or even another gas station!!!

Catherine Dalrymple

2023-05

I would give them no stars if I could.The customer service is terrible and the wait time on the phone is worse.I would recommend Harris Teeter pharmacy, they know what they are doing in there. CVS get your act together!!!!!

Diane Chambers

2023-05

Sabrina shouldn't be allowed to work where she holds a person's life in her hands. She basically held my boyfriend's heart medication & after 3 phone calls to CVS she finally found the prescriptions andthen said I will fill it but not now I will call in 30 minutes and we never heard anything back.

Liz McMillan

2021-05

The people at the front of store are really nice and helpful but the pharmacy are rude they don’t want to take your insurance information Over the phone you wait on hold for 30 mins just to ask about your prescriptions and Monea is rude after being on hold I specifically requested do not put me on hold and she did. Having dual insurance does not help they don’t want to use both and come to find out she removed my secondary out of the system when that was my primary since I lost my primary. Pharmacy needs to be purged.

Florence McEachern

2023-09

I love the Hope Mills CVS! Natalie Zoldy and her staff always go out of their way to help me with whatever I need. I wouldn’t go anywhere else.

Heidi Parker

2023-11

The phone service is terrible! I called twice and stayed on the phone for over 40 minutes each time. I never got a response. You need some help I will come down and answer the phone. Very poor customer service.

Sean Wolfe

2022-05

Rudest, most apathetic, careless, selfish associates I've come across. I went to pick up two items: Tylenol and some gauze for wound management. I stood at the counter for over 5 minutes watching them in the back room off the left before the two associates chose to pause their conversation. No apology, no greeting, just a get out of my face attitude. Thanks for nothing Malorie who completed the transaction. I hope I didn't bother you too much for shopping there.

Priscillia Rivera

2023-05

The cashier on duty was very helpful and friendly. She had a smile on her face from the time I entered the store, to helping me locate an item I was looking for and at checkout.

paul obrien

2023-05

I would give them no stars the pharmacist people are rude been almost one month since I have not had my medicine do not use the CVS

Jim Arriola

2022-05

Pharmacy is terrible. Told at the counter they would do a transfer over the phone. Two hours later, and four phone calls, they decided they could. Staff was less than polite. It's the last time I deal with them.

Sandy Foley

2022-05

Sign says walk ins welcome for covid vaccine boosters so we waited. After a long wait, we were told we can only get one by appointment. Accurate information would be nice but I'll happily go elsewhere from now on.