Petco Grooming

Nasteshia Robinson

2024-05

I wish I could place zero! Darrell was beyond unprofessional, me and my dog I had to wait in the lobby and once he finally came to greet us his uniform was dirty and presented an unprofessional appearance. He denied initially grooming my dog because we were 10 minutes late. I mentioned we were waiting in the lobby and there was traffic that created the delay. I asked could you show me in policy this ten-minute rule?Or can I speak to your manager? I never spoke to his manager though I can see her grooming another dog. While rolling her eyes, he then says they can not groom my dog due a health condition that is always in his records and recheck in since 2015I have been using petco and never had that said. I also sense racial discrimination within this place. Do NOT take your pet here

chris

2024-04

The quality of the work done, Gigi always looks great after Marc grooms her. The scheduling is easy, the location is convenient, and it's a reasonable cost.

Luisa Restrepo

2023-10

The grooming services is so bad, probably they groomers have to be more trained depends on Breeds because every time I pay almost a 100dolars for a bath and groom they make a mess with my golden doodless, I just say, don’t cut the hair on the head or the nose!! And is almost shaved.very dissatisfied

Connor Martin

2024-01

excellent service. The staff trimmed and buffed my dogs nails while doing their best to make sure he stayed calm and unafraid.

Kelly Campbell

2023-11

Hailey is so good with my dog. He doesn’t love getting his nails buffed, but she makes him comfortable and he allows her to buff them. I love this Petco.

Alexandre Frateschi

2024-04

Marc is a top notch stylist and takes a lot of care of our dog Joy

Ken Godwin

2022-05

Absolutely awful experience today, shortage of staffing with last minute cancellation. I called and spoke to the GM, Mike, who clearly did not care at all about anything I had to say and proceeded to tell me they had no staffing shortage even though the actual grooming manager Jessica admitted that they did not have the staff to help my dog. We based much of our day around making sure we dropped off and picked up our dog per their guidelines only to be cancelled 2 hours ahead of time. Staff was extremely condescending and the GM, Mike, was smug and excuse oriented even though he had next to no idea what actually happened.It was actually so bad that we have cancelled all appointments with the on-site vet, Thrive. I've never dealt with such disrespectful people.

LINDA HAMILTON

2023-05

I had a very good experience. I have been looking for something to help with my snail problem and one of the Petco people (Savannah) suggested assassin snails. They did not have them at that time but when they got some in she saved .me several. Savannah is very knowledgeable about the fish and other things. Petco in Holly Springs is always very clean also. They are an 1 hr from where I live but I go there because of her knowledge and the stores cleanliness.

Edith Cowper

2022-05

Great job! My dog looks so good! The de-shedding treatment was recommended and I was skeptical as I had that once before and it didn't seem to help, but I think was a good decision this time as my dog has been shedding heavily. It seems to be making a difference already. THANKS!

C G

2022-05

SUMMARY - poor customer service, chaotic scheduling & condescending staff.I've owned 2 Shih Tzu's over the course of 18 years. My previous Shitzu passed away last year and today was the first time bringing my 6 month old pup to PetCo for grooming. I mention this bc I have a lot of experience caring for this breed and have never had an issue getting my pets groomed.ISSUE #1 - Scheduling the appt was a disaster. We made the appt and then I scheduled my work and kids carpool schedule around it. Then PetCo called a couple of days ahead of time to offer an earlier appt time due to a cancellation. That time didn't work for us so we opted not to take it. Then we were called 2 hours before the appt and told that due to a staffing issue we would have to come early or forfeit our appointment, and that it was our fault for not taking the earlier appt offered to us. None of this was explained over the phone when PetCo originally called to offer the OPTIONAL earlier time slot. After discussion with a manager and explaining that we cannot change our work or kids school schedules on a whim and plus we had blood work scheduled at PetCo's vet (Thrive) after the grooming appt, they agreed to make the original appt time work and have another staff member help out.ISSUE #2 - I showed up on time for the appt and was greeted by someone who clearly was not happy to see me and did not want to groom my dog, probably because of the staffing issue mentioned previously. My dog is very docile and I was holding her like a baby in my arms while she was calm aside from a couple of whimpers. I was told that if she gave the groomers any problems during the session then it would be cut short and they wouldn't be able to provide the grooming service. This was said as if my dog was out of control which was 100% not true.ISSUE #3 - When being asked what grooming service I would like, I explained that my pup's first (and only) professional grooming appt so far was with the mobile groomer we used for our former dog so I was not sure what services PetCo offered, but we typically get a bath & trim.The employee told me they don't recommend that I "hop around from groomer to groomer" and it might cause problems with my dog being unable to form a bond with any one particular groomer. Not only was this very condescending and unnecessary, it doesn't make sense because PetCo doesn't guarantee the same person grooms my dog every time. Actually with today being our 1st ever PetCo grooming session, we were already switched from the original groomer to a backup person due to scheduling issues. So what was the point of making this comment about "hopping from groomer to groomer"? We've used the same groomer for the last 6.5 years until getting this new dog and deciding to give PetCo a try, so this comment was out of left field.ISSUE #4 - My female puppy (like many) has a tendency to tinkle a tiny bit of pee time when sees someone new, so I had her in a diaper to greet the groomer so as not to get pee on the floor or my clothes, etc. This behavior is perfectly normal for puppies if you ask any vet. She is walked 5-6 times per day and has no bladder or bowel issues.Once the staff member noticed the diaper, he made a comment assuming she had significant matting. He had me stand in the waiting room and took her through a glass door to check for matting for about 5-10 mins with another employee. Then he came out, pointed out 1 "matted area" which was not an actual issue at all, and refused to provide any service. My dog is pampered, bathed and brushed multiple times per week and was only wearing a diaper for the first few mins of the appt however this led to some ridiculous assumptions about how I care for my dog. The employees were clearly looking for an excuse to cancel the appt since they had already tried to cancel over the phone. My dog is NOT matted and her vet at PetCo AKA Thrive who saw her just this weekend can attest to this.I will *never* be back to PetCo and we have cancelled all vet appts with them as well.

Peter Ostman

2024-03

Jessica did a fabulous job grooming Kenzie!

Deenie Sears

2021-05

Marc is always friendly, gentle,and seems to genuinely love what he does. He’s patient and gentle with LuLu which has resulted in her evolved acceptance of the procedure. I appreciate that he wears a mask. Whenever I ask for the extra service of painting her nails, he’s glad to oblige and it always is the finishing touch to her prissy look. I also love that the grinning room is glassed so you can watch, if you want to.

Deanna Putney

2021-05

Lamont did an excellent job with my dog, Nellie, who is usually very traumatized when I come to pick her up at other grooming shops. Her cut was perfect and I could tell Lamont truly listened to what I had requested. I will definitely return to Petco for grooming and I will request Lamont.

Nidhi Patel

2022-05

My goldendoodles haircut was absolutely terrible and I would not recommend going there unless you want your dog to come back looking like a whole other breed, when we saw him we did not even recognize him, he didn't even look like a goldendoodle. The cut was very patchy and they cut it so short that you can see his bare skin. I already know that he is going to get hurt while playing since he has no fur in some places to protect him.

Brenda Long (Brenda)

2022-05

Marc took me as a walk in & trimmed Winnie for me. He was very kind. I had her face, feet & fanny done. I would liked to have more trimmed from her feet but it was ok.

Ashley Link

2020-05

The entire staff was very friendly and knowledgeable. They took great care with our pup and reassured us that he was in great hands! He was ready in a timely fashion and came out smelling wonderful!

Brenda Edwards

2022-05

Our Maltese, Pennie, is always groomed so nicely! I feel very comfortable leaving her since I know she is in good hands and is well taken care of!

Laurie Swink Collins

2020-05

Our groomer, Marc, is always so wonderful with our dog Bailey. He treats her like his own. His customer service is stellar. He is always so friendly and welcoming

Christine Alexander

2023-09

They always do a good job and get my dogs in quick for nail trims.

Kezia Jackson

2021-05

JESSICA!!! She is an amazing personality, and groomer. Her patience with my senior dog was more than appreciated. Her communication as to my dogs statuses was greatly needed to ease my nervousness.

A B

2021-05

Ashley did a phenomenal job in Holly Springs correcting the horrible uneven mess Petco at Cary Parkside Town Commons did on my puppy's first cut. I'll keep going back to Ashley in Holly Springs. Knowledgeable and kind.

Amy Lorenz

2020-05

Lamont did an awesome job with grooming our 4 pups! We're really happy with the time & attention he took with our furry babies!

Dimitri Matev

2023-05

Extremely unproffesional! staff is calling me and texting me all day to reschedule an appointment made on their website, so they can leave early!

Eva Morales

2021-05

Jessica was excellent in grooming my dog. She was sweet and attentive to Ollie’s needs.

Rich Volz

2022-05

poor dog we picked up our Goldendoodle and he looked so bad. long hair short hair. can't wait for his hair to grow back the same length

Jackie Miller

2021-05

Marc is one of the few men my chihuaha mix will let pick up! He is kind and friendly, dogs know people!

Jennice Salters

2021-05

Taylor always does an excellent job on my dog Coco!.. I'm always satisfied with her work.

ITS Service

2022-05

Well i am not satisfied because I waited 4 hours last Sunday, and I went back to pick up my dog she said yeah done just give me 20 minutes to dry his hair I said okay then I went back she said sorry I couldn’t cut the hair because he’s not letting me and she gave my dog back halfway shave just saying if you sure he doesn’t let you why you started the shave and didn’t finish

Vickie Barzano

2021-05

Marc was amazing with our dogs. He was patient and they came out looking amazing.

Tate Jones

2022-05

Grooming was great, and I love the clean scent that lasts for weeks on my dog Charlie Brown.