Gro Smart

Brandon Morris

2023-11

Really cute locally own shop, super friendly staff, seemed pretty reasonable on all their prices from what I seen, one or two things may have been a dollar more then the big box stores, but I much rather spend that extra $1.29 to know my business is welcome vs feeling like I'm a bothering the TSC or Home Depot employee. While I was there I even saw the lady who owns the place pick up and carry a 55lb bag of dog for an older gentleman. Thought that was really nice. From what I seen they sale flowers, trees, seeds, dog food, yard decorations, all kinds of livestock feed and supplies, baby chicks and other cool knick knacks.

Thayer Jordan

2024-05

A good selection of plants and products for animals.

Tomasz Haba

2023-12

So happy you carry Local products. Carolina pride chicken feed. Hope you expand your selection.

Jenn Norwood

2023-06

A wonderful gem in Hillsborough. It's great to be able to shop door my poultry and pets at a local business. They are friendly, professional and have very reasonable prices for feed.

Dara Mckee

2024-04

Great store, excellent service and great products.

Scott Carbonara

2023-06

Great local place. I usually buy 20 to 30 bags of pine mulch each season. Good variety of flowers and bushes

jo Kingel

2020-05

I have been coming here since the day they opened. Fantastic customer service, and Beth is simply a superior plantswoman. The perennial plant selection is excellent, and they also have a large selection of well maintained shrubs. I take all my garden clients there. They love it like i do. Thanks for being here for the community!

Casey Bode

2022-05

I stopped here to ask a few questions about some plants that were dying in my yard. They provided a wealth of knowledge, and Beth even offered to come by, figure out the issue, and also walk around the property for a full analysis. I was amazed at the effort she was willing to put in. She even called a few weeks later to check in on the fixes we had discussed prior. I highly recommend this business if you have any questions or concerns.

Spencer Sharpe

2023-11

Always a family like atmosphere. They make it a pleasure to shop locally

Harley Pinto-Williams

2023-05

I come here for chicken feed and supplies but leave with a new plant every time I come. Unique selection and affordable pricing. The staff here are friendly and helpful as well

smallfaucet

2021-05

This place is really nice. Locally owned, very friendly staff always willing to help! I like to get my potting soil from them. Why go to a big box store when you could go to Gro smart? Shop local!

ROXIE WILKINS

2019-05

They are a hometown farm and garden store that offers almost anything for your pets and livestock including refrigerated vaccines!They also have many beautiful plants and shrubbery. Ms Beth is one of the nicest ladies I've ever met and is always glad to assist me. The store has a hometown feel about it!

Sal Panettieri

2019-05

My wife and I were only in there once. They were one of the only shops open in Hillsborough when a hurricane was supposed to hit, but we only got rain. We wanted to feed the fish in our pond and didn’t even know if there was natural food for them. The employees were both friendly and helpful. I wanted to carry the 35lb bag, but the female cashier wanted to take it herself from the back and then to the car and was glad to do it for us.

Marsha Marquess

2019-05

The owners and staff at GroSmart are so knowledgeable, helpful, patient (especially when I rush in within minutes of their closing time), and so, so friendly! Very high quality and excellent range of choices for my dog, cat, and horses.

Lindsey Flower

2019-05

After being a loyal customer and spending over $12,000 in hay and feed over the course of 16 months, I was treated atrociously by Grosmart's owners.Grosmart's owners failed to provide the service they promised; left me waiting outside in the cold for two hours for a delivery that never arrived; didn't phone to alert me they were not coming after repeatedly assuring me they would show up; charged my credit card almost $700 for the unreceived goods; left my horses and donkeys with no hay to eat in early Jan as we were thawing out from the major snow storm; and refused to take any responsibility for letting down me and my many rescue animals. The owners placed all the blame on me just because I wanted the $700 refunded and my credit card number removed from their file after the unauthorized charge. Then they retaliated by saying they would never again deliver hay to my property. I was shocked.Even one of the regular Grosmart employees felt the need to apologize for the owners' inappropriate behavior. The employee went out of his way to say what a nice lady I was and how he had always liked delivering hay to my farm which I operate and self-fund as a rescue sanctuary for abused and abandoned horses and donkeys (including those being sent to slaughter), goats, dogs, cats, and rabbits. The employee could not understand why the owners were being so rude and unfair.I told Grosmart's female owner we could resolve the matter amicably or I could report their actions to the BBB. She was curt and refused to accept any responsibility for their bad customer service. Then her husband (whom I understand to be the co-owner) phoned, telling me in a menacing tone to stay away from the store altogether.Afterwards, I did my due diligence on that male caller via public records. Believe me, I have every intention of keeping a far distance away. I also immediately filed a formal complaint describing all of the events, including the disturbing phone call, to the BBC. However, the BBB informed me the matter was outside its jurisdiction since I wasn't seeking a remedy to the dispute within its purview (e.g. assistance receiving a refund, replacing merchandise, etc). Grosmart had already refunded the $700.As for the five-star reviews of Grosmart, I would ask their authors these questions:1) If the owners are so committed to customer service as claimed, then why do they close their store most of the weekend hours when that's the time working people have available for running errands? Grosmart closes early on Saturdays and is not open at all on Sundays.2) How much business are these five-star reviewers actually doing at this establishment? A few plants and bags of pet food? Because I was a high-volume, regular customer. I spent $12,000 in 16 months and have the credit card receipts to prove it.3) Do these reviewers not factor in prices when assessing a business? Because most shoppers care about dollars and cents. And merchandise at Grosmart is more expensive than at the big chain stores for farm and feed. I met a few horse-owning customers who told me they only shopped at Grosmart for one specialty item they could not get at TSC. Otherwise, they bought everything else at TSC because "the prices are so much cheaper."4) Also, are these five-star reviewers claiming they receive better customer service at Grosmart than at the chain stores? Because I receive excellent service at the larger outlets. The managers know me by name and will hold products aside for me.My rescue horses and donkeys need a reliable supplier for their needs. Grosmart's owners are just the latest in a long line of people who have let down these innocent animals.Grosmart claims to be in the animal care business. But its retaliation against me was a retaliation against my many rescue animals.Thank goodness I can rely on the "chain stores" to purchase the hay, feed, dewormers, fly spray, etc necessary to care for my many animals saved from abuse and neglect.

Jan Tate

2023-05

Great selection of plants reasonable priced. The owner must be local and the plants are well taken care of. Must stop!

Chris Ellis

2021-05

1st time shopper here and will MOST DEFINITELY be back!!!! Freindly and knowledgeable staff for a new owner of a goat. The 2 guys working today (Christmas eve) where absolutely helpful above and beyond!!!

Clarence Dillard

2023-05

Great small town business. Very knowledgeable staff. I rather use them than nearby national chains and you should too!

JK S

2018-05

Much better prices for feed at TSC and you can find cheaper prices and a larger selection of garden supplies elsewhere. I didn't like driving in and out of Grosmart's parking lot at that busy intersection. Traffic on Churton is a total headache. It just gets worse every day.

mark davis

2022-05

This store has very wide selection of plants and animal care products, they tend to be a little on the pricy side and their hours seem very inconsistent.

Crystal Watkins

2020-05

Love this place. Great place to get all your pet needs especially for rabbits if you have to buy large amounts of food. Very friendly staff.

Terri Carlisle

2022-05

Very cozy little shop with friendly, and knowledgeable people. Has a little bit of everything. I will be coming back the next time I'm in town

James McKelvey

2021-05

Good selection of gardening and bird feeding stuff. Helpful, knowledgeable (masked) staff. Locally owned.

David Lobacz

2022-05

First time visitor. Loved the plant selection and.the two guys working were very helpful and friendly.

Jeffrey Stajich

2021-05

Great "local" farm and garden shop. Well stocked. Knowledgeable and friendly staff.

Brian H

2018-05

Nice local feed store for pets, chickens, goats, horses etc. I get my orchard hay there for our pony and donkey. Owners are super friendly.

Bob Brown

2018-05

Wonderful staff, excellent selection and always willing to answer questions and provide suggestions. We always look forward to our trips to Gro Smart.

Michelle Porchia

2021-05

Bought neem oil for my plants. Sales associate was very patient and helpful.

Sapphhira Alford

2023-05

Our go-to feed store. Always friendly and super helpful!

Susan Montani

2018-05

Love this place! A wonderful local business to buy from & support! Great horse, dog & bird supplies!