Optimum

Michelle Bellwood

2024-04

Eric really took care of us today! He was able to realign the cable so it wasn't exposed. He secured the lines in a box, and even grounded everything. It is so fantastic to have someone who knows what he's doing! Eric analyzed the situation, gave us options, and listened to us. We are grateful for Eric's calm personality and his pleasant attitude. He kept us reassured every step of the way. What a pleasure. We love our Optimum internet service and Eric was the frosting on the cake! 🎂

John Brocas (Jock)

2024-04

Pedro was absolutely amazing. He found the problem that no one else could find and spent a long time fixing everything. Highly professional and best tech yet.

Pam Webb

2024-04

Pedro came and finally fixed the problems with the TV connection. He explained what had happened so we understood. He was very professional and courteous and we are very happy with the result. Optimum is lucky to have an employee like him.

Alice Fischer

2024-04

Juan is not only a fantastic person, but a FANTASTIC tech. He didn’t leave a stone unturned to get me back up and running. I’m so pleased with his representation on Optimum. He needs to be compensated in an appropriate manner (raise/bonus). Thanks so much for sending him to my home!!

Melody Newton

2024-04

Austin was our technician today. He was very courteous and polite throughout the time spent here. An hour or so. Very communicative too. First time they arrived early instead of the last stop. I would recommend him to any of your customers.

nate maddux

2024-04

I was really happy it was Pedro who came today. He is very professional and considerate, plus he is just a really nice, easy-going guy. He gets the job done without wasting time, goes right to the solution phase and does what needs to be done. Pedro has great communication skills and uses them to include and empower me which makes me feel respected and confident.

patricia reynolds

2024-04

Thank you Kate in the Hendersonville office for your kindness, helpful communication, and just for being a darn good human being. I like to write good reviews where they are due and you definitely went above and beyond out of your way to help me today. God bless you and I hope your life and future is full of success and happiness. Thank you a million times over. Some people just show up and do their job but then there are people like you who truly care about good customer service and people in general and you deserve to be recognized and seen. You deserve all the good things in your future!! ❤️ Patricia

Terri Reed

2024-04

Juan was extremely thorough and went above and beyond to help me solve my outage issue, as well as recommending an upgrade and repair I need to make my internet faster. I enjoyed meeting him. Highly knowledgeable and impressive technician. I'm going to upgrade my services with Optimum.

Denise Johnson

2024-05

First time using optimum. Juan was our installation technician. He was on time, explained everything, very pleasant and did an excellent installation and check on service speed. He was the best!!!!

A S

2024-04

Awesome technician! Pedro showed up on time, was super polite, explained everything thoroughly. Even cleaned up the wiring from the previous technician. Very pleased with this excellent service-thank you.

Linda Harley

2024-04

I have always gotten good results from Brett Lopresti because it takes time to listen to my concerns, assess the situations thoroughly and solves the problems. Unfortunately, I have not had the same results with other technicians. One incident technician did a quick "fix" and within five minutes after he left, the problem was back. I called him immediately and he could not come back, on to another job.

Doug XBR

2024-04

Our internet went down yesterday. Pedro showed up this morning. He was professional and listened to our issue. He quickly found and resolved the problem (bad cable from house to box on street). We were back up and running - now awaiting the crew to bury the cable. Thank you.

Crystal Hendrickson

2024-04

Optimum scheduled quickly- next day! Brian and Leo were a great team installing, gave me so many more options and advice for modem placement and router options than the “big guys” I am switching from. And they were very nice to the cat (and my carpets after a rainy day. Nice touch with the booties!)

brenda brian

2024-04

Pedro did a fantastic job he ran a new line and replaced almost everything my service is working great you guys have a great tech he was very mannerable and pleasant to have him here He really deserves a raise. He is very knowledgeable with his job

Christina Frascona

2024-04

I had an outstanding experience with Optimum Internet Provider, and I couldn't be happier with the service provided by technician Austin. From the moment he arrived, Austin displayed professionalism and courtesy, even going the extra mile by wiping his feet before entering my home.Throughout the installation process, Austin communicated effectively, explaining each step and ensuring I was comfortable with the setup. His attention to detail and friendly demeanor truly set a positive tone for the entire experience.Moreover, I'm delighted to report that my internet service is now up and running flawlessly, thanks to Austin's expertise. I appreciate Optimum's commitment to delivering reliable internet service, and I'm impressed by the speed and consistency of my connection.Overall, I highly recommend Optimum Internet Provider, especially if you have the opportunity to work with technicians like Austin. Thank you for the exceptional service!

Dan Shearer

2024-04

Juan was absolutely fantastic! Skillful, knowledgeable, patient, and thorough. He carefully explained what he was doing at each step of the way. Most responsive, efficient, and polite.

Sara Bagwell

2024-04

Juan did excellent work and he was very professional and pleasant. He is a superior employee for Optimum and he represents your company in a positive way! Thank you. Sara B

Heather Davis

2024-04

Juan was terrific! Very helpful! He is a credit to your organization. Thank you so much.

James Clinkscales

2024-04

The technician was courteous and explained the process well so I could understand the problem. The line coming from the pole had been compromised by an animal that chewed the cable. I hope that if we need to call another technician for repairs that we can get this one again.

Eileen Katz

2024-04

Juan did an outstanding job installing ourinternet. He was prompt, professional and very easy to work with! Thanks Juan! Excellent job!

james shaffer

2024-04

Staff member Victoria was excellent. Explained everything so we could understand it clearly. New office was very nice

Jeanne Marie Tyte - Scott

2024-04

We had an issue with our Internet service. The technician went over everything very thoroughly. He discovered that the modem wasn't up to speed, and he replaced it. Good communication and timely, too.

Dee Sorrento

2024-04

Juan did a GREAT JOB finally got the problem fixed cause of him he was very nice you've got a great employee working for you. Couldn't be happier and it's all THANKS to JUAN. Your very blessed to have him.

Allison Gilbert

2024-04

Juan was amazing. Came out and fixed my internet service. He did a great job. Very helpful.

wolf girl Lewis

2024-04

Juan was very professional and helpful. Even fixed sagging wires outside. Made ot look so much better. Top notch@

robert aamodt

2024-04

Juan was professional and very helpful in installing my new wifi service. He is awesome! 😃

Priscilla Walker

2024-04

I called a mth before I closed my business and told them to cut my service off on December 23, 2023. The person I spoke with, was very kind & he Told me no problem they would credit me for the days since I payed ahead & for me just to leave the modem at the business, and when they transferred the service over, they would either pick the modem/router up or use it for the new lady taking over. I have had to call multiple times because I am still being billed on my credit card. I called in January when I received my bill and they tried to tell me that they didn’t have me down as even having a phone number with them (even after giving them my acct #!) Of course I argued I’ve been paying for eight years for this phone number and they are my phone provider and Internet provider. I called again in February after noticing that I got billed again The lady I spoke to said she would make sure it was fixed and I was credited back. Today the date is March 5, 2024 after saying, I was billed again on my cc they’re telling me they cannot discuss my bill with me or any information because I do not have the modem number on the bottom of the router, not one person has ever asked me for this information, so why would he be needing it now??? Please note again that I was told to leave the modem at the current business for the next business owner, because they would be cutting on service in their name or they would pick it up while there. Now because I do not have that number they’re telling me they can’t discuss anything with me. Funny how they can’t discuss anything with me, but they can still bill my credit card for a service that I am no longer getting. Not to mention the new business owner has a whole new phone number and Internet acct. that is not even the same as mine. Please tell me how they can still be charging me and charging the new owner for the same location of service. Not to mention they cannot discuss with me why they are still charging me for the service.

Kylie Anello

2024-03

Travis did an amazing job!! We’ve been trying to get internet through optimum for over a year now and he went the extra mile for us, no doubt! He made it happen! I have nothing but amazing things to say about Travis!

Russell Shackson

2024-04

Service tech Juan was excellent. Knew his job. Friendly, helpful, made sure I understood the equipment. Top notch

Carol Spencer

2024-04

Juan did a fabulous job today restoring our internet service. He explained everything so clearly. Juan is a great asset to Optimum.