Outer Beaches Realty by Vacasa

Sid Wadleigh

2020-05

My family has been renting with Outer Beaches for 5 years. The houses are always clean and the staff has always been responsive and accommodating. This has always left us with more time to focus on making memories and getting the most of our time on vacation. We highly recommend.

Lindsey & Tim Reid

2023-08

We had a terrible experience with Vacasa, the property managment company, for this vacation. We’ve rented many homes in the past 20 years and understand that unexpected things happen and you work with property manager company to remedy issues. However, the COMPLETE LACK OF RESPONSE from Vacasa is something we’ve never experienced.To provide some context: When we arrived there was no high chair or pack and play (as listed in the property description) - there were also numerous SAFETY ISSUES with the house and BROKEN amenities (e.g., rusty screw sticking out of broken fridge handle, broken front door handle, etc.).Upon arrival, we began communicating with the Vacasa “help line” (both by phone and text) - which routed to the international call center. They proceeded to “create/updates” tickets that would “notify the local team.” Throughout our week-long trip, we’re NEVER contacted by the “local Vacasa team.”It was not until the THIRD day, that we received the high chair. We never received a pack and play. On the FOURTH day of our trip, the homeowners sent their maintenance person, who fixed as many of the broken/safety issues that he could, but many remained unfixed (e.g., rusty screw on the broken fridge handle, broken cabinets, etc.). On the last few days of the trip the POOL AND HOTTUB were GREEN from lack of proper treatment/maintenance - we contacted Vacasa to please send a pool maintenance peeps , but they NEVER did and we were UNABLE TO USE THE POOL OR HOTTUB for the rest of the trip. In addition the ELEVATOR alarm went off the fourth day of our trip. The “local Vacasa team” sent someone over (when we were away) and they proceeded to render the ELEVATOR DISABLED for the WEEK. We contacted the Vacasa “help line” numerous times, but the local Vacasa team never contacted us or fixed the issue.This experience was extremely frustrating. We spent entirely too much time on what was supposed to be a family vacation on the phone, on hold, and putting in unanswered “tickets” with Vacasa. We will NEVER be renting from Vacasa again and we strongly recommend you reconsider before you do. If I were the homeowners, I would want to know how negatively the Vacasa property management company made my guests experience.

Christal Funk

2023-05

This is the second time staying at this house and things have gone downhill since the last visit. First of all Seascape Cottage has roaches! there was a dead one in the bunk room and a live one in the queen room. Secondly, my husband almost fell thru the floor in the hallway! the floor is rotten and was sunken in when stepped on. We called maintenance and they came the next day. The maintenance man was very nice and looked at all of our concerns but said that they couldn't really do anything to fix them unless the owner agrees to it. So he had to cut a piece of plywood to cover the hole in the floor. The shared baths shower is messed up, the spigot won't push down to fill the tub and the handle is loose. The master bath shower leaks boiling hot water at the handle. We could only get one remote control to operate the different tvs. When my son walked across the floor his feet were black. There are alsl cosmetic issues but we weren't worried about those. We will not be staying in this house again. The only pro is how close of a walk the beach is.

Alan Henderson

2020-05

Overall, we all enjoyed our experience with Outer Beaches Realty. The large house was clean and loaded with supplies to get us started on our vacation. The deal with the equipment rental company is an excellent benefit. We never contacted maintenance for any issues. We did have the elevator maintenance person stop by to do preventive maintenance on the working elevator. He did not come prepared and did something to cause the elevator to stop working. He was ready to leave it in that condition but thankfully it began to work again. We will definitely rent again with the company.

Rigco

2021-05

We rented 3’s A Charm for the week of Oct 25th to Nov1st. We arrived to find the range top not working and the ice maker inoperable( been broken for awhile because of note on door). We called Outer Beaches Realty and they knew about it but we were not informed before we moved in. We called numerous times and were told it would be fixed by Wednesday. Nobody came and all they could do was send us a griddle top. This was totally unacceptable. Lights not working in house. Light switches with shorts. The house is an ideal location for views and convenience. The kitchen was nicely stocked for cooking. The lack of communication and total lack of responsibility to provide what we paid in good faith on a rental agreement shows total lack of professionalism. I would not recommend renting from Outer Beaches Rental in Hatteras N.C.

Kathy Litz

2020-05

Having never been to the OBX before we were very anxious. I wasn’t certain of our accommodation options, food, etc. A friend gave us the link to Outer Beaches Realty. We were and are so pleased with our choice. The condo was very comfortable and pleasing. Great space, laundry facilities, close access to the beach, a pool! We were very happy and throughly enjoyed our two week stay.

S Joan Murphy

2020-05

Have used many different realty agents for our OBX vacations over the last 15 years. I really love Outer Beaches Realty and have used them the past 3 years running. Everyone is always friendly and competent. Homes are always well appointed and clean. This year we stayed at Castle in the Sand (oceanfront) and the location and views could not be better!

Chris Weir

2020-05

We have used Outer Beaches 2-3 times and each time the property they managed was maintained well and provided great accommodations. The OB staff is also friendly, helpful and professional. We will be using them again for our next OBX stay.

Wanda Spangler

2020-05

Our experience over many years with Outer Beaches Realty has been nothing but terrific. Their staff is kind, courteous, professional and always, always helpful and responsive. We have tried other realtors and quickly learned that we had the best and went back to them. They have an enormous inventory of rentals to choose from in all price ranges, locations and home styles. While staying on Hatteras Island if our rental had an issue they were on it immediately to make sure we were happy and the problem was resolve. I recommend them very highly.

Jaymee Jackson

2022-05

I've never rented from this company before.Always use Surf or Sound.However, I'm looking elsewhere for 2023.This website is horrible!I've been playing around with it for 2 hours now only to be fully frustrated.I clearly filter in all the amenities, one of which is "oceanfront." I'm not interestedin Sound side. Now I can't even see my review.Ugh!!!You've lost my business!!

Amy Janetsky-Smith

2021-05

Unless you want a super stressful vacation, full of excuses and total lack of customer service, avoid renting from this agency!!We rented 3’s a Charm from May 9-16, 2021 and the trouble started on Friday, May 7th with a phone call to let me know that the floor inside the front entrance was “soft” and that it was a safety issue that would be fixed the day after we arrived. Ok, thanks for letting me know...except the rotting floor was the least of the problems.We arrive Sunday night, crash and wake up the next morning to cook breakfast...except the stove is broken. Oh yeah, and the oven doesn’t work. No phone, internet or satellite either.We rented golf carts for the week and go to plug them in to charge in the outlets at are under the house, yup...the rusty outlet starts smoking.Make sure you’re prepared to walk the four flights of stairs (around the rotting floor that didn’t get fixed as promised on Monday) because the elevator can’t be called from the ground floor.Forget about cooking on the grill either, unless you’re willing to risk blowing yourself up because of the faulty regulator valve.After NUMEROUS calls to the realty agency, they thought that offering us a $50 gift certificate would make good for our trouble...but oh yeah, we’d have to drive 20 mins to pick it.Rest assured...Beth from the Hatteras realty office has been working all morning to open up maintenance tickets to get the issues solved, but was adamant that it was our fault because they called us Friday before we checked in to tell us about the floor. Guess how many issues have been solved in the 3 days we’ve been here?This is the absolute worst vacation we’ve ever taken to OBX, thanks for nothing Outer Banks Realty!!3's a Charm, 56406 NC 12. May 9 - May 16, 2021.

Linda McDermon

2020-05

These folks at Outer Beaches are so helpful, kind, & efficient. We were there just after hurricane Dorian, and even though many of the employees had homes with damage, they were on the job doing their best to make our vacation excellent. Southern hospitality at its best and in the most beautiful, peaceful place. We will return!

Scuba Addict

2020-05

Very very nice facility. The condo we stayed in was beyond our expectations for a vacation rental. It really felt like home away from home. The staff at outer beaches reality were very knowledgable and went above and beyond to answer our questions and were super nice. We look forward to coming back for many years to come.

Mandy Hudson

2020-05

My parents have been renting homes every summer for our family vacation from OBR exclusively since 1979/1980. Now the 3 daughters, of which I'm the youngest, have grown up & have families of our own. Our yearly family vacation to Hatteras continues & we've even passed it on to the next generation, who all said this past week that they would keep coming here, even when we're the grandparents & they have kids of their own. "Family first & foremost". We love you guys & your excellent service year after year after year. Thank you for being a huge & lasting part of our family.

Joan Mancil

2020-05

Outer Beaches staff are always courteous and willing to help if and when you need to contact them. No check in/out or worries about who may need a key! We love the house we stay in and have already booked it for next year!

Scott Rudolph

2020-05

We have been renting beach vacation homes from OBR now for 17 years. Since that first time in 2003, we haven't even considered renting from anyone else. The excellent web site, all inclusive pricing, great homes and friendly staff keep us coming back!

Mercedes Huffman

2020-05

I have rented vacation beach rentals from Outer Beaches for the past four years, but I am so disappointed with customer service.My family and I rented McKayla's Hope for the week starting Sunday June 23rd until Sunday June 30th. After we arrived we realized that the hot tub wasn't working. We called maintenance and were informed that it was not working and that there was nothing in the records that indicated this was going to be fixed while we were here. We specifically selected this home over others because of the hot tub. I contacted two Vacation Specialist Supervisors and left messages everyday for the entire week of our stay, and no-one ever returned my messages to explain why this wan't going to be fixed. I even went to the office in person and was still not given any further information and told that someone would contact me regarding the problem. After leaving multiple messages every day of my stay not one person from Outer Beaches has contacted me regarding the problem. My contract states that Outer Beaches will do everything possible to resolve the problem, but they didn't do anything to try and resolve the issue.

LeAnn Moser

2020-05

We have booked through OBR for 6 years in row, booking twice a year some of those years. They are a fantastic group of people to work with. The staff is always friendly and helpful. Every house we have stayed in has been clean and inviting. I feel OBR goes above and beyond to make sure our vacations are enjoyable. We will continue to book through OBR in the future.

Shirley Jacobs

2021-05

When check in time is 3:00, we arrive at 2:00. Cleaning crew is just leaving. We call to see if we can get in. Told an inspector needs to come to check the work. I get that. These are crazy times. We wait and wait. Finally just before 6:00 we call because the office will be closing. We are told they can't reach inspector. They are part of cleaning crew. Didn't you hire the crew? Told someone should be there by 7:00. And if they aren't do we sleep in our cars? My husband let them know we weren't happy. Then 20 minutes later we get a text that house is ready. No inspection done and we sat outside for 4 hours that apparently weren't necessary. I get that they want to be careful, just that we lost time on a house we paid a lot of money to use. I just want to add the house is great. Very roomy. Only issue is wifi does not work but not a big problem.. I also noticed reading these reviews, the realty company only replys when there are 5 stars. Interesting.

Old Time

2019-05

Currently staying at Ocean Visions 895. Terrible service from this company. I’ve paid $400.00 for pool heat and the heater does not work. It was supposed to be fixed on Saturday, it’s now Tuesday & still no heat for pool. If you turn a landscape light on at night the pool pump trips breakers.. The hot tub only has maybe 2 jets that work. About 75% of the light bulbs don’t work in house. Just no what you wanna deal with on a family vacation. Our 8 families will go else where from here on out.

Colleen Taylor

2020-05

We had very specific parameters and needs/wants in mind with booking our vacation home and I called Outer Beaches Realty and they quickly located the perfect house for us! We could have been happier with our rental property for the week.

Becky Shuck

2020-05

Outer Beaches Realty has been very pleasant to work with. We have used them for years to book beach homes through and we have not had any major issues with using their services.

Mike Corle

2020-05

Hands down the best rental company in the OBX. Will go above and beyond to ensure you have the best vacation, customer service, cleaning crew, and maintenance is TOP NOTCH. Year after year they have the selection of homes to meet every need we desire!

Steve Durig

2020-05

Great service! We enjoyed every aspect of the experience! Everything was smooth from check in to check out! We will definitely stay again and use this company for future bookings!Thanks for a great stay, vacation, and experience for my family and I!We can’t wait to visit again!!!!!Brandi and family!

Peter Fountain

2022-05

Currently staying at Looney Dunes; nice place and all rooms are great. The only downside are the bugs and it seems that no one took care of the cobwebs in the unit before guests arrived.

Richard Wolfe

2020-05

OBR booked for us a perfect house, short notice, great price, beach front, ideal location.Great experience from online info, to phone conversations, to (sadly) entering our checkout code on the keyless door lock. And, of course, the Outer Banks!

Joel Wamsley

2020-05

My experience with Outer Beaches Realty Has been great. I use them every year. Great house selection and friendly staff. Always quick to fix any problems or concerns.

Adrienne Ford

2019-05

Always love our stay in Outer Banks, especially at your rental Afordable Dream. Beautiful home and scenery keep us coming back year after year!

Juliette St. Jean

2020-05

Our children had a wonderful first expirence seeing the ocean! The house was homey and comfortable and we made good memories! Thank you for making this a wonderful experience for us!!

Karen Braun

2018-05

The only realty we use when we book our beach vacation! Helpful, kind and friendly staff, even helped us out when we arrived a day early by giving recommendations for a pet friendly hotel for the night.