3.6 (128)
1322 E Franklin Blvd, Gastonia, NC 28054
(704) 648-0068
familydollar.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
thayann saravia
2024-03
Had to ask my kids to wait outside while attempting to pay for my order because they hired an idiot to operate the register. This person started blasting vulgar music in front of my 6 and 8 year olds, and when asked to lower the music he just gave a stupid look and did nothing.
angela lowry
2022-05
This family dollar is run down and crowded with all kinds of stuff. Store is messy and nothing seem to flow well. This moring I went in the store and this old women was rude to me. I wanted to exchange a toy I brought my son for his birthday less than 24 hours and she say they couldn't exchange it. To me that is the big stores stealing money from the little people. I can't never run a store this way because it because of people like me that makes a store and keep the doors open.
Trini D (Mztrini211)
2019-05
I pulled up to this store at 940 PM the Lady with DreadLocks ran to the door and locked it. I walked up to the door just to make sure the other door wasn't open but indeed they were both locked. The fact that she was so rude to lock the door while seeing my car pull up and walk towards the door shows the level of customer service this store holds. I will not be shopping at this location any longer. I hope management see this review and train their staff to close doors at the appropriate time and not earlier for their convenience.
Beth Thompson
2017-05
Don't count on getting Cash back, they change each day on whether you can get cash back or not. I stop by here frequently because I work nearby, and I waste a portion of my 30 minute lunch just waiting in line because typically there is only one cashier no matter how many people are in line. And hopefully the cashier doesn't make a mistake or need a void because they will have to yell to the manager that is restocking to come and over ride it. If this wasn't the closest walking distance option to my work, I would go somewhere else. The staff is usually nice and courteous though.
Sherry Johnson
2022-05
Poor Management! Yes, my Mother works here and she is the only one that works and cares about her job and that store. Her manager Keisha leaves her there to run the store alone when her employees call out. My Mother is dedicated and shows up every shift and works other shifts when all other employees call out. She has to call the police there all the time because of unruly customers and it is very unsafe to have one person working alone. I’m sure Keisha wouldn’t be there alone, she’d call my Mother….I will be calling corporate to make a complaint. This is unacceptable and I’m sure it’s against policy for Family Dollar!!! For the one star rating, I have to leave one or otherwise I can’t leave a comment. This store and Manager is not worth the one star!
Sajada Jones
2021-05
Nicole is always very nice and professional on every visit! I appreciate how she ask for you money by saying "May I please have $XX.XX." Unlike most people just tell you your total and NOT ask you for YOUR $$! To me that makes a world of difference on whether I will visit a store in the future. Thanks again Nicole!
Malcolm Nance
2019-05
Horrible service! Bought a can of store brand peanuts. Opened the can and the taste was horrible. I went to exchange the next day and manager said that i couldn't even though the label promised a 30 day freshness guarantee. It only cost 3 or 4 dollars so the money wasn't the problem. It was the principal. Why lie... dont warranty your products unless you plan to honor them. Dollar General on Cox near the hospital is my new neighborhood discount store of choice.
James Sims
2021-05
Look like they can use more workers, the shelves were quite bare. Several isles you could go down because of freight. Plus there was only one checker & a long enough line.I give it a 2 star.
Christal Gibson
2020-05
This is a great place to shop staff make you feel welcomed unlike some of the other places. Even when some customers can be rude and say some uncalled for things because they don't get there way the staff keep a positive attitude and I go there almost everyday
LaQisha Cuthbertson
2019-05
Terrible customer service and the store is a mess. Clerks are standing around talking when they should be cleaning the store. The clerk asked me to put up the one and only basket that was in the store. Staff is lazy and rude and I will not spend my money in that store again.
Peggy Thompson
2021-05
The store is very cluttered and seems there is no order for the items that should be, in my opinion, all placed together in a certain way. It was just very confusing and the aisles were very narrow which also causes it to seem dark. In other words, maybe they should do a complete store overhaul and have a plan that would appeal to a wider audience of shoppers. I probably won't shop there again.
Clyde Doughty
2019-05
Mediocre customer service,multiple cashier's at registers and only one of the multiple registers open while a bunch of chit chatting ignoring the purpose to expedite the process of checking out for the customers, the stocking and or ordering of new stock, example Marlboro menthol black 100s never in stock, about every time I have visited name brand 2 liter drinks were almost completely out, lucky to get a Dr Pepper. There is a bad theft problem there door anti-theft protection sounding off multiple times while shopping, and the cashier's dont even try to follow protocol in order to pass savings on to other customers, instead pass the inflation on to customers caused by multiple products stolen daily costing the shoppers more for the products they purchase. It's a 3 ring circus there...my opinion is go to family Dollar elsewhere...
John Orlando
2018-05
This location is horrible! Employees are rude! Shopping in there the place looks and feels like a dump! I asked if they had a restroom and apparently they don’t? Feel bad for the employees if they have to use one! I know I was being lied to!
Jena Ava
2022-05
Me and my family has always like this Family Dollar because it's on the right side of town very good location but shelves were empty
Bo Jackson
2023-05
Place is rundown but the cashiers are pleasant
Kevin Daszkiewicz
2020-05
God forbid the beer coolers stop working. Plenty of cold beer to buy but when it comes to things like milk or other cold items......... Coolers have been broken for weeks now.
rod
2023-05
Polite staff clean store compared to most
Nicole DeRico
2019-05
Good location. Easy to get in and out of parking lot. Store was well maintained and clean.
John Killian
2022-05
Always love shopping there friendly staff cheap prices
Christopher Smith
2019-05
Service is ok, but you spend half your time waiting in line while the cashiers are busy chit chatting with coworkers and other customers.
Oswaldo Joseph Silva (O.J.)
2021-05
I like this Family Dollar location tbh, close to my house and I remember back in ‘96, getting my car set for my 3rd birthday that year. 😎
Rebekah Lee
2017-05
Horrible customer service and they follow you around like you are a thief. They're rude and apparently you aren't aloud to shop longer than an hour..
Shirley Tracy
2019-05
this store is a little cluttered will a lot cluttered but they had what I wanted and the cashier was nice
David E Hooper
2022-05
Typical Family Dollar. Everything has gone up in price. Pushing us to look for cheaper prices.
Victoria Tribble
2021-05
The manager turned 5 customers around because they weren’t senior citizens the funny thing about it is no senior came in the first hour so they made $0 dollars...What a waste of time
jessica hildebrant
2020-05
They need to allow no stars.. Sign says close at 8 lady locked door in my face at 755
Martha Martin
2018-05
It's a good place to pick up a few things. However it's usually pretty busy and you might have to wait.
Paul Hillman
2019-05
Store is very unclean.. .staff is very rude and unfriendly...i will be back to shop at this particular location!
Trish Costanzo
2018-05
Sales person friendly and help fullStore was clean. And low priced
More than Carpet cleaning
2023-05
They had alot of useful products
| Monday | 8 AM-10 PM |
|---|---|
| Tuesday | 8 AM-10 PM |
| Wednesday | 8 AM-10 PM |
| Thursday | 8 AM-10 PM |
| Friday | 8 AM-10 PM |
| Saturday | 8 AM-10 PM |
| Sunday | 8 AM-10 PM |
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