CVS

Shawn Pettus

2024-05

My wife’s MD calls in all of her prescriptions at the same time each month. Sometimes we are able to buy them all at once, other times we have to pick them up as we can afford them. The pharmacy manager. C. Williams, refused to allow us to pick up what was needed without calling the doctor (all or nothing). This was after the doctor’s business hours, which this gentleman was aware of, and would have resulted in my wife not getting her medications until the following day (at least!). I have been a pharmacy technician for 20 years. This is a control tactic used by pharmacists who rush to judgement about patients who have to use certain medications and medications under a certain control classification. These medicines were not early, so it is not a matter of abuse. After I spent more than I had to make sure my wife received the medicine needed, this gentleman had the audacity to tell me HE wouldn’t be bullied because I stood up to him. I will be filing a report with our state board of pharmacy. He is within his right to deny any prescription by the letter of the law, but to do so without cause is unethical and shows a lack of character. I also spoke to CVS customer service. Hopefully, they will not condone this behavior and will do something to prevent this kind of abuse of authority going forward.

Kayla Graham

2024-02

No complaints, pharmacy runs very smoothly even when there's a wait. Everyone I've met so far has been helpful and kind, including the pharmacist. I switched here from the pharmacy right in my town because there's better staff availability and better customer service. I don't mind driving a little further to feel more at ease.

Lady

2024-04

The white guy who gave me my vaccine was nice and helpful but the young black lady working at front was so rude and snappy. I honestly was about to leave if it wasn't for the other guy stepping in. She need learn how talk to customers because she was rude to lady that was in line in front of me also.

Michael Mccraw

2024-05

Awesome service very professional medicine always as promised been going to this pharmacy since it opened ♥ team erica binus.

Scott Smith

2024-02

This store has a large pothole in their parking lot. I didn't expect to see such in a drugstore parking lot especially CVS's. I hope something is planned to be done about it because I may have messed up my car and I will be in contact with them.themthemthemtothemtheiregards to the damages

Lashaya White

2023-05

This evening I was able to witness A+ quality customer service from the associate, Dawn at the checkout registers. She successfully diffused a situation while politely educating both the customer and her employee. Dawn was knowledgeable, compassionate and professional. It is managers like Dawn that make me gladly continue to shop with CVS. Please recognize her for her relentless work and dedication.

Taylor Jones

2023-05

Our vet called this pharmacy on Friday and they were told that they had the antibiotics that our dog needed. This was closet pharmacy to our house that they could find with the medication. Went to pick it up on Monday and they said they didn't have it. Then they called after we left saying they had 9 of the 10 pills needed and would have the full 10 the next day but we could come back for the 9. We could not make it back before they closed. Came back the next day and they did not have the full prescription filled and would not give a partial fill. Our dog needs this medication and they have it and will not give it to us.

Tyler Svienty

2023-05

Pharmacist Erica Binus is the worst, rudest, most unprofessional, pharmacist I’ve ever spoken with. Absolutely will not use this pharmacy again! Had to call cooperate to file a complaint against her. The way she spoke to me on the phone was condescending and discourteous. you could tell she had no concern for my health or well being.

Jason Cooper

2022-05

Worse experience ever!!!! Pharmacist Erica Binus is the most unprofessional person I’ve ever met. She refuse to to give me my antibiotics, because my wife blew the horn in the drive thru to let her know we was there because we were waiting 10 minutes and their call button is broken. She came to the window with a rude attitude and told us she saw us on camera and that we didn’t have to blow the horn that she isn’t serving us. I have pneumonia in both lungs and had to go across town to get it transferred because she was having a bad day. Putting my life at risk. She doesn’t need to be working with the public, she obviously hates her job and her life by the way she carries herself. I also see this isn’t the first time someone complained about her professionalism.

Maddie Svienty

2023-05

Extremely rude and unprofessional pharmacist. Unwilling to transfer a prescription that was out of stock there and I needed that day. Did not care at all that I needed that prescription urgently. Got an attitude on the phone and hung up on me while in the middle of me speaking. Absolutely will never go here again.

Rosanna Moore

2022-05

Wed, November 3rd, 2021. Service is garbage, they texted for days about prescription being ready and went to pick it up and they would not give me my medicine. Several other occasions, gave me a 3 month supply that I couldn't afford, so I asked for a 30 day supply. Was told I have to wait 10 to 20 min, so I said I would return the next day to pick up. When I returned, they tried to hand me the same 3 month supply. When I asked for the 30 day supply, again I was told it would be another 10 to 15 min. Then, when it was finally ready, all 3 women behind the counter stood talking for 10 min, then tried to hand me the same 3 month supply a 4th time, now waiting another 20 min for my prescription. I'm switching as soon as I can. This pharmacy did not used to be this bad. I hope I never have to come back, garbage... Just garbage. Please don't go there, for your own sake.

Brandy Stroud

2021-05

Caucasian Pharmacist working March 16th with curly/crinkly dark hair was snappy with myself and the elderly lady in front of me. She doesn't need to be working in a client facing job if she's going to be so rude and unprofessional. Maybe that's not the best career option for you ma'am.

micheline jean

2023-09

The helped by Estella at the register #1 TRN#3917 I always feel welcomed , nice manner , always smiling she deserves # 10 stars

Rio Benson

2018-05

These people obviously have lots of idle time and spend it by contacting people by phone, who are not their customers (and for my part, never will be), several times a day, being a public nuisance. CVS needs to exercise more control over their affiliates. I'm never bothered by their competition whom I purchase from. Take that as a suggestion.

Tara Grisolia

2020-05

Had Dr. call in prescription for cold meds; used this pharmacy because it was on the way home from work and was not feeling well. BIG MISTAKE. "Computer issues" which is the third time this has happened when I have decided to use this pharmacy. The previous 2 times I just walked out. The scene behind the pharmacy counter was a cluster buster. Store is dirty and disorganized and there is anti-theft devices on most of the product so you have to chase down associates (usually 2 on site) to unlock whatever goods you are wanting to buy. Make sure you have paper prescriptions so when your experience goes sideways you can pick up your script and go elsewhere like across the street to Walgreens or Target.... this place is a hot mess.

Katelyn Hogan

2018-05

They threw out my prescription information while transferring it to another CVS, forcing that other CVS to have to call my doctor and get my information back in the system. Furthermore, the employees often have idle chatter with known customers, making the others have to wait on the employee to be done before they can get their prescription and leave. Lastly, they often have problems with actually having the prescription when they send you a text that it's done and say "you'll have to wait an hour" to "refill" the prescription that was supposed to already be there. Worst pharmacy I've ever had to get prescriptions from.

Carlotta Anderson

2023-05

The staff here are always helpful and kind. My husband takes a lot of meds and the pharmacy staff are always willing to answer questions that he has.

J Carruthers

2021-05

Pharmacy staff is rude and unprofessional. Arrived 5min early for an appointment and after waiting for 20min in line I was told that I would have to reschedule because I arrived late. Rude woman working the drive-thru then slammed the window in my face.

Charmin Monique

2021-05

I only have 1 prescription and it has taken 2 days and counting. This is a regular occurrence at the W. Franklin store in Gastonia N.C. I only switched to cvs because my insurance changed and my usual pharmacy doesn't accept it. Do yourselves a favor and avoid this Pharmacy. The service, for me, has been terrible .

Donna Hughes

2018-05

Always great, everyone is very nice and polite. They even call me by name. And ask about flu shots every visit. I am getting mine done tomorrow they are processing it now.

Angel Romero

2020-05

Everytime I had to get an order they would not have the medicine at the stores or they would take a long time to get it ready usually I would have to wait until the next day or Monday. Now I get my prescription from Walgreens and they have my stuff ready for less than 30min.

Armanda Itson

2023-05

My experience at CVS was amazing due to my interaction with the sales clerk Shakodra.

Zee Clarke

2022-05

Anionette and Tucker were amazing! I appreciate that were patient and polite. Even though Tucker got some things mixed up he quickly fixed it! Thank you for taking care of my family!

Adam Roberts

2022-05

Don’t bother trying to get any sort of vaccine here; they will cancel the appointment on a whim, minutes beforehand even.

Tim W

2023-05

Called and ask about product availability. Stayed on hold 15 minutes. Finally just hung up..

Jerome Fischetti

2022-05

Spoke to a pharmacy representative at this location over the phone. She was extremely rude and unprofessional.

Tonya Davis

2022-05

I agree with below comments Ericka is very rude....walgreens is across the street...should have changed drug stores months ago

Nubia Interiano

2023-11

Always very GOOD !!! Costumer service

Jonathan Stiles

2019-05

Sitting in drive thru for 15+ minutes while the "workers" just look at me and take there precious time.. Place has gone down hill.

Sue Holland

2023-05

Businesses that are open should be required to have public restrooms