Bow Wow Boutique

Rachel Harper

2024-03

Just moved to North Carolina in the last year and had to find a new groomer for my Havanese. He is normally a bit squirmy when being brushed or groomed, and has difficulty sitting still or cooperating with groomers. Our last groomer had complaints about him, and he was never excited to go. The second time I took him to Bow Wow Boutique he started recognizing where we were going and getting excited. The third time I asked him if he wanted to go to the groomer and he bolted to the door and waited excitedly. He always looks great after I pick him up and always smells terrific, but ultimately the most important thing to me is that he is safe, happy, and not stressed out. That’s what I get here! It is clear that he is treated well and is not upset about going.

Brandon Porter

2023-09

Their way of scheduling makes it easy to plan for. Just drop your pup off and come back that afternoon. Full service grooming too. Not just a quick cut. They get all of the details too as well as a bath which included the best smelling shampoo

Noelle Nickerson

2024-01

Zephrine Smith -I am compelled by your review, I am dedicating time out my evening to reply.Your review - constructive feedback to suggest curating a message that the global audience can articulate and comprehend easily, with less grammatical errors. Most smart phones offer this feature for free.To rant about a small business owner and in the demeanor you have presented yourself, reflects your persona as well.Yes, their business is very busy that is booked weeks in advance. That attests to the quality of service and loyal customers. As with any statistic, there will not be 100% satisfactory rating from everyone. Anomalies are expected.To that note, when a business owner contacts a customer and decides to part ways, that signifies justifiable means. One example can be the monetary gain is not valued to accept everyone’s energy. Yes, including yours.Let’s address a few highlights of your message:⁃ The business owner notifying you is a courtesy if an employee is out. If you were accommodated last minute, being transparent should be valued.⁃ 7:30a.m. calls for requests. Regular customers are aware the peak times are within an hour’s threshold. You give the impression of wanting a response immediately and not giving ample time to get back with you to discuss options. Your personal emergency is not theirs. As with most businesses, an offer to reach back out is requested. You exemplified no patience.⁃ Again, transparency when provided status on the dogs being groomed. To understand the process of operations may not be your strong suit.⁃ Let’s also note the accusations you have stated regarding neglect. Defamation of character, even for a business, can have ramifications.If I was Tiffany, contacting you would be futile.You are deliberate to address Tiffany by name yet intentionally calculated to ensure you do not mention the other business’s name.Anyone can exaggerate an experience. I am interested to await the business owner’s reply to illustrate your quixotic demeanor. Cheers!

Zephrine Smith

2024-01

My dog had express groom sch out ahead of time. The Owner called me the morning of at 7:30 am for an 8:00a.m appt. To tell me her bather is out and everything is going to behind sch. I really didn't understand why she she was telling me that. If it’s one groomer to a dog anyways even for express. So she said we can we reschedule, and I’m like when ? she says we’ll I’m book out for 2 weeks. I’m like that’s not going to work, it’s the week of Christmas and he needs to be groomed since he s cleared from surgery 2 weeks ago. So she said you can bring him later at 10:00 am. However, it may be a little longer of a wait. I drop him off at 9:55am and 3 hours later I called to see when’s he going to ready because I have somewhere to be at 2:30pm. Since you called me at 7:I 30 am to tell me your bather called out. The young lady that answer the phone said he’s the last one on the table for today and there still 3 more dogs ahead of him. I’m like how? I was asked for him to come in at 10:00am. So the young lady that answer the phone said hold on let me find out. So then the owner (Tiffany) comes on and said well I advised I didn’t know when. I said I’m coming to him, I have somewhere to be at 2:30pm. (Tiffany ) said he has had his bath and he was drying and I can cut his nails and grind them and do his sanitary area. I said fine when can you finish him up during the week? She said it will have to be after the holidays. I said I’m on my way and we hung up. I found her practices to unacceptable and not professional. I then got on the phone to call around to find another groomer. While on the way to pick up my yorkie, I found a groomer who can do him that Friday evening. When I arrived I was greeted by the young lady and she says I’ll be right back then Tiffany can out. Pass me my dog with no apologies and proceed to charge me $45 for not even an half behind slack grooming. Since I was on my phone with another groomer. Which by the way is very familiar with this groomer. I paid and left, when I got home my dog peed for almost a whole dang minute and drunk his water bowl emptied. Nobody in that grooming salon took him out or gave him any water.. This is horrible customer service, YOU NEVER LEAVE smalls dogs in any cages for HOURS without taking them out to use the bathroom and not have access to water. Especially one that just had surgery a few weeks prior. When he went to his new groomer that same week on Friday. They stated there is no way he had a bath. His ears are dirty and his fur is not that clean as a bath with actually water and his nails are not cut down properly. They believed she used wet rags on him and hurriedly dried him off and spray colon on him. They said dirt was coming off of him in the bath. Especially since his appt was on that Monday of that week and today is Friday. Then ask how much did she charge you, I said $45.00. There is no way she should have charge you that price for not doing anything and just keeping your dog in a cage for hours. I agreed and i was finally satisfied with his hair cut. They had him done in 1.5 hours for only $60.00. The reason there able to get a dog done is so little time is, there not taking in more dogs then they can handle per person for that all mighty dollar. Even if a person is out, they can manage because there not greedy. I was done with the old groomers until today. Tiffany calls me to tell me, she is going to be able to do my dog anymore. I proceeded to tell her everything she did wrong and how she’s is taking in to many dogs at one time. How she charge me for $45.00 for not doing anything but wasting my time and I had no intentions of bringing him back to her anyways. For what? not be able to use the bathroom and no access to water. I guarantee she uses the bathroom and she has access to something to drink. She is not a good business person and I will now be filing a complaint. She has no reason to contact me if anything you should has refunded and apologize for you slack business practices and try to better in 2024. Don’t blame the customer for your greed.

Kandice V

2022-05

Thank you Bow Wow Boutique for treating Blade like a Prince! He at first was hesitant to go into the boutique and then he instantly made friends with the lovely ladies who work inside. As a puppy he spent the day getting to know the salon and everything he was going to be doing while he visits! He came out looking sharp and they did everything we wanted for his grooming!100% recommend this place if you are local and have a pet! They took him in like he was their own and made him feel right at home & because it’s valentines weekend he came home a ladies man!!! :) can’t wait to go back!

Susan Chatelain

2021-05

Bow wow boutique treated my baby like one of their own. They were very patient with her since she can be aggressive towards men and since a man does their dog washing, she did very well. She smelled and looked wonderful! This will be our 'go to' place!

Vivianette Ortiz

2019-05

We have a young puppy and were looking for a groomer. A coworker recommended this place and I am so glad she did. They were very informative and helpful. When we arrived they explained their process, helped us feel at ease, and most importantly our puppy was treated like a king! With so much love and tact. We have a groomer for life!

Nora Guthrie

2023-05

Yesterday was my first time going to Bow Wow Boutique and I was so impressed! First, they cut my dog’s hair so nicely. He was looking so handsome after his appointment. Second, I didn’t feel like I broke the bank after I paid. The prices are very reasonable! And third, everyone that I talked to was so friendly. I will definitely keep coming to Bow Wow Boutique! Thank you!

Heather Wrathall

2020-05

Wonderful groomer!! They were so sweet, very helpful and on top of it. Glad I found this groomer! Our past groomer experience in FL was not a great one, so I was pleased to see my dog very happy when I picked him up!

Kiera Lee

2020-05

Tiffany is so good and patient with Kiera. I love supporting a Veterans business.Update: Kiera was hurt Friday July 19, 2019 I called, texted, messaged, and emailed but as of Sunday night no contact. Her groom this time was not good, found 3 knots and her feet were not done well.Update: MONDAY NIGHT - Kiera went to vet this morning and it was her dew claw had been torn almost off so Dr. took care of it. Tiffany (new owner of Bow Wow) called me about 10 am Monday ( today) to see what was going on. No mom, wether it be a dog/child wants to see their baby in such pain for 2.5 days. Things happen and I’m just glad my baby is on the mend. I don’t believe any Ill intent by the groomer happened and we are working things out. 🐶❤️

Virginia Wiggins

2022-05

My dog, Hudson, has a thick undercoat. I take her there to have the de-shedding treatment. They do a wonderful job on her and listen to me. She always seems happy when I come to pick her up! Also, their prices are very reasonable.

John Panarello

2023-05

We brought our little GoldenDoodle "Ilaria" to have her nails trimmed. She has separation anxiety and was quite nervous. Taylor and Taylor calmed her and treated her with kindness. We waited outside and 10 minutes later she came out tail wagging and her nails trimmed and smoothed to perfection. Thank you Bow Wow Boutique for taking such tender sweet and Professional care of our little girl.

Seth Friedman

2020-05

First time using this groomer for my senior pug and they did a fantastic job and had him done exactly on time. The owners are very friendly and left me feeling comfortable leaving my dog with them. Finding that sort of comfort leaving your dog with someone is difficult to find.

Elizabeth Talbert

2021-05

I was a loyal Happy Dog customer but they're gone. Tried a few others and was never impressed with anyone else's work. Until I asked my sister were she takes her dog, who is always perfectly groomed. She recommended Bow Wow Boutique on New Hope. Not only did they do an outstanding job, it was cheaper!! Talk about double win!! Definitely going there from now on!!!

elizabeth Casiano

2023-05

I had the best experience with bow wow 🤩 they are so nice and professional they took their time to explain to me how take care of my puppy hair and I love that ♥️ made my appointment ahead love it 😍

Autumn Shuping

2018-05

I haven't been to them in a while, but just felt it might be best to warn others that go. So, I had maybe 3 altercations with the staff a couple years ago. I tried being reasonable and talking through it and nothing changed, so i left. I went to pick up my dog and each time she had MULTIPLE cuts on her body. This happened every time! It's unacceptable. They really have no clue how to groom a dog. Each time this happened, they did not tell me as i picked her up. They avoided telling me and i discovered the cuts and her little sanded-down paws when she got home. My poor baby hated going there.

Teresa Wood

2014-05

I've taken my dogs here for over 10 years and they are fantastic. They treat them the way a loving pet parent would want their furry baby treated. Ann came up with a special cut for my baby because although he was a poodle, I don't care for the traditional poodle cut. It turned out fantastic. Something about a teddy bear and a lamb :). Just tell them what you like and don't and they will come up with something fantastic. They use top quality products and treat their precious guests with lots of love. Call early, it can be hard to get an appointment but it's worth the pre-planning.

Leslie Kirkland

2021-05

Bow Wow Boutique is reputably known for performing quality work, demonstrating professionalism, offering competitive prices, and treating customers as “friends and family”.Shannon G – your heartburn over not being catered to because the business owner did not open their doors at 7:30 am (like the sign says on the front of the entrance)… Would you act in this demeaning behavior at your doctor’s, your child’s school or a franchise restaurant? Slam the door intentionally because they aren’t opening their business earlier than stated on the “business hours” sign to cater to your impatient behavior?So you now will intentionally cause property damage because you didn’t get your way?If you are standing in the cold, why didn’t you get back in your vehicle and wait one more minute? Standing in the cold was your choice.A “woman rudely screaming” – if she wasn’t upfront, then raising the voice for her to hear you would be common sense.Your logic for rating professionalism, reliability, and responsiveness does not seem validated, since your complaints are actions that you performed prior to the business opening. You ma’am, do not show respect for local business owners.SHAME. ON. YOU!

LC Brooks

2023-05

He looked like a shaggy mop when I brought him in, and he looks like a handsome fellow when I picked him up

Amanda Lamphear

2020-05

This is such a wonderful grooming facility. I have been taking my dog here since she was a puppy and have a better experience each time. Everyoneis so helpful, caring, and knowledgeable. I highly recommend them to everyone I know who needs a groomer ♥️

Shannon G

2021-05

I made a 7:30 drop off appointment for dog grooming. I arrived at 7:27 and knocked, no answer. I called and left a message, no answer. At 7:29, I twisted the door handle and it opened a bit and I asked is anyone there? A woman rudely screamed at me "We open at 7:30!" She did not even come over to the door. Really? She just let me stand there in the cold all that time? I slammed the door closed and left. Honestly, if you can be that disrespectful and mean to me...how are you going to treat my dog?...just saying....Do NOT go there...!

John Powers

2024-01

Very good experience with my anxious schnauzer puppy.

Goddess of Enlightenment “Debbie” Truth Chaser

2018-05

Absolutely love this place. I take my family of Chiweenie's here to get their nails clipped and they are not only the best place I've found to clip my dogs nails they are also the most inexpensive. They actually just raised their price from 7$ to 10$ per small dog.

Heather Webster

2022-05

They are always so accommodating and they really do treat your pet as their own!! Love this place!! I won’t go anywhere else for my dogs’ grooming needs!

Erin Moore

2021-05

I took my Yorkie baby here today 4/22/2021 and they did a wonderful job!!! The ladies there were so sweet to my fur baby!!! I will be using them from now on!! And they are affordable!!

Robert Giddings

2021-05

The staff is great, compassionate and patient with all 4 of our doggies. They can handle my big girl who is terrified of the nail dremel.

Leia Griffin

2021-05

Will not take my dog back there she came home limping.Now having to take her to the vet to see what happened. Also was charged for a nail cut that my dog didn't get.

Michelle Taylor

2023-05

My dogs are nervous wrecks when they get there but when I pick them up they are so happy and they smell sooooooo good. They are really like after while they are there. 10 out of 10

Jeff Cass

2021-05

They always the great care of our pup. She loves her Christmas present this year (stuffed toy) and carries it all around the house showing it off.

Absolute Steam

2021-05

The Holland Family is so grateful to have found this grooming boutique they are great at their craft and you can tell they love animals my dog is scared when we step into pet smart but he is super calm entering and leaving this facility