BJ's Wholesale Club

Deidra

2023-11

I enjoyed my first visit here! I like the fact you can use coupons. Also, I just want to say the muffins are sooo super good. Fresh, huge, and oh so soft! I look forward to trying other bakery items here!

louis

2024-04

This store run a whole lot better than Sam's Club. They do something different. Employees are great and much happier. Makes a big difference in the shopping atmosphere. Happy to say management is top notch. Also less people around most of the time. More Joy! Less hassle!

Amber Flippen

2024-04

I like the idea of BJ's. It's a great place to shop when you don't require much assistance from employees. I stopped by for a sirloin loin (my husband and I eat mostly carnivore diet) because it's the cheapest way to buy red meat. I didn't see one where I usually shop for them, so I asked an employee (who didn't work in the meat department) if she could help me. She went to the butcher and came back to tell me if would be a few minutes before he could check for me. 30 minutes went by and I was still waiting. I'm not even exaggerating this because I'm frustrated. I really waited that long because I couldn't leave without it. It's all we eat. I was tired of wait and asked another employee to get the butcher for me again. He came out in a hurry asking me questions about what I was looking for and looked really confused. Finally after a little more explaining he came back out with the product I wanted and didn't even speak to me. I'm not sure if he was having a bad day or what, but his customer service skills were really lacking. For a place that you have to pay to shop at I was disappointed that as a paying customer, I wasn't prioritized. I felt like I was bothering him. I just didn't feel right about my visit, so I don't think I will be renewing my membership once it expires. There's other places I can shop at. Sorry, BJ's, I really tried to enjoy shopping with you guys. Most everyone else has been very helpful, though.

Melissa Spencer

2024-04

I like this place because it's never busy. Not sure if that's a good thing or a bad thing. The customer service is okay here. The sweet lady at the door with the accent is the best ever. She is the nicest thing ever. Also, there was a woman that worked in the clothes department that was super nice and helpful. The lady at the customer service counter where you return things though is never very happy. I'm not sure if she was having a bad or what but I've had two encounters with her. One was horrible and was ok.This place is always nice and clean and I like shopping here for meat. Best deal and cuts on Ribeye steaks in my eyes.

Amy D

2024-01

i called to order 50Lbs rib cut on Tues for Wednesday pick up. Wed i drove 2 hours for pick up, they told me they didn’t have it. we made another order and they told us! we need to make another order for Friday pick up. there is nothing they can do at this point. when we made order we gave them phone number to call us, they never did. the customer service desk can’t do anything other than make another order for us. very bad customer service. i paid for member ship for this mess

Elsa McBride

2023-11

Tracie (wish I could remember the spelling) and team are awesome at picking and delivering orders to the car. BJs has such great product options. We price compare with Sam’s and buy so much here. So convenient! Inside the store is clean and well organized. I’ve never had a bad experience with staff and we’ve been members since they opened. Always a pleasure shopping at BJs!

Lenard Penn

2024-05

Nighttime mangers will fire u for no reason and they barely work I would advise working for another shift

Alex B

2023-11

I never have issues here! My issue is with the BJ's one mastercard. Do not believe the advertising. They say you get 10 cents off per gallon but thats not true. Gas price was 2.91 on 10/27/23 based on that the gas price should have been 2.81 with that card. After getting my receipt i saw that i was charged 2.84 instead. I called in to customer service and they are saying i got my .10 cents. The dude on the phone was taking the total gallons i got and multiplying that by 10%. This guves a whole different number than if i actually got .10 cents!! False advertising. Its not a huge different but the fact if the matter is if they are doing this to millions of people they are making a killing.

Sharpedge a

2023-07

BJs reminds me of a smaller Costco style club. They will have unique items. I appreciate the app that offers additional savings.

Francisco Alvarez

2024-05

I hate self check out. And at the end of the store, they want to check your stuff out, we'll if you don't trust anyone. You guys should have registers open!

Ashley Curry

2024-01

Always have what I'm looking for! I wish they had more registers open with actual cashiers and not self checkout.

Tom E.

2024-01

Bought Christmas present when on-sale. The 90 day return period ended 8 days ago, today is the day after Christmas, A-hole would not accept item back.

Franky

2023-10

As a truck driver. For the first time here I didn’t knew which door was for the drivers. I couldn’t see any signs on it or saying shipping. The receiver was mad because the load was late. When the load wasn’t even mine. It was another driver that couldn’t make it. There’s things that we can’t control.

N White

2023-06

Membership is decently priced. Selection and pricing is great for many options. Like to go in and just walk though and see what they have. Checkout is usually very prompt, if it’s slow it’s generally from the customers actions. Location is good, not too far on one end or far from Skibo. Gas prices are always very comparable and cheaper but often the wait time for pumps can be a bit.

kathy crowe

2023-07

What's not to love about BJs? Orders are always correct. When shopping in store, 98% of the items I want are fully stocked. Efficient check out. Good workers, friendly and helpful. I fee like I wasted a couple years with Sams Club.

Ricky Raccoon

2023-05

BJ's has started relying on trickery by offering digital coupons if you spend "x" amount of dollars, (usually $100-$150) on one qualifying purchase. The trick is they delay doling out the digital coupon until a future date, so when you make the qualifying purchase, you have to notate it on your calendar to see if they'll be good for their word.In my case, they were not. When the date of the digital coupon deposit finally rolled around, I noticed it wasn't there. An inquiry to BJ's Customer Service triggered an email stating I didn't meet their criteria, although I have all the relevant documents proving that I did.Further email communication with BJ's revealed that I had allegedly only purchased one "qualifying" item, in my case, Downey Fabric Softener. The rest of the purchase was just for normal household goods.I won't be fooled again by their trickery.It's plain to see how they're now using dubious tactics like this in an effort to get customers to spend extra money by dangling a financial carrot, only to break the bonds of trust they've made with us over the years, who do this in good faith and expect BJ's to live up to their end of their agreement, which at least in my case, they did not. I will not be renewing my membership with a corporation I can no longer trust.Buyer beware.

S. P.

2023-06

Profiling at its best! Everyone pays a membership to shop here and yet they still racially profile their members! If the company/management is worried that people might be stealing, don't have self check out or put an employee at the lane to "help" put items in cart, so they can verify items were bought! I was stopped at the door, so that the employee could physically take out of my cart and count items and then put those items into a different cart. She said she has to do that. However, when we were done, I waited to see if the people behind me got the same treatment. She never taken out any one persons items out of their cart, she never touched their items. She glanced at their cart and said “have a nice day”. She did this to several people. Do I believe it was racially profiled. You bet your sweeta** I do. If I wanted to be racially profiled I would of kept my money at Walmart or sams club.

C Monroe

2023-12

The inside is nice and clean but the tire dept is horrible the guy working back there acts like he would rather be anywhere else but doing his job

Sandra Young

2023-05

Liked the products but don’t really see a savings in prices. Compared to other places their prices are high. As a handicapped person all of their rows of ride on carts are broken. I had to use one that made my whole shopping experience unbearable!!! The employees were friendly and helpful and they were offering free samples. I like the fact they sale in bulk but their bulk prices are not that much of savings. They should fix the riding carts. It’s a shame that they have 20 broken ones sitting there. Shame on management for thinking that handicap people do not matter!!!

Brittany Foti

2023-05

I was turned away from shopping at BJs because I had my registered service animal. I've been going in there with her in the cart forever with no issues. All of a sudden, I was told it's a health violation to have her in the cart, on her own blanket. She watches me. She can't see my face from on the floor if I start to have issues.As long as there are sick kids permitted in the store and in the carts to pass their germs along and leave drool/snot everywhere and it's fine, I fail to see an issue with a medically prescribed animal (who is clean and doesn't shed) simply doing her job while I shop. I will not be back and if you have a service animal of your own, you may as well avoid the headache. An absolute disgrace. I will be in contact with the correct departments to handle this.

Anna Wilson

2023-05

Such a hustle & a hassle for a military spouse on a budget.Looks just like Costco inside for the layout, and we really love Costco.BJs prices are really not great compared to Walmart or the Comissary at Ft Bragg NC. We joined with a promotional membership fee of $25, with a free gift of $40 in shopping credit.Packed up the kids, spent gas money to get there and back: the prices were so so high for even paper towels & TP; we got one pack each, $40 spentGot to the cash register and only $30 of the $40 was able to be applied.So we received barely any discount with fuel to get there and back, and I'm 99% sure I'll never go back in there for a $10 remainder.Nowhere in the fine print did it mention the limit on the promotional credit.So deeply frustrating.Never again BJs.

Nicole Sampson

2023-05

On 7/26/22 I was sent a text my order was ready at 11:41am. I go to BJ'S Fayetteville NC to pickup my order curbside. I go to app to checkin and can't checkin from app. I try several try and still can't. An older short white woman walks pass my truck several times and ignores I am waiting. I finally get my order after waiting 45 minutes. Another short white female employee around 60 years old finally delivers my order to my truck. She literally throws my order on my truck and complains about how high my truck is and how heavy the items I ordered are. I paid for a membership to shop at this store. I won't renewal my membership again after the way I was treated from these 2 white female employees. I am very very dissatisfied with the service from this BJ'S. I am treated like this every time I come to this store.

Taylor Harris

2022-05

The middle aged Caucasian woman who was checking receipts on 1/30/22, at 2pm, was extremely rude to me. I just purchased my membership one week ago and am totally new to the way this establishment runs. My self check out machine did not print me a receipt and the woman checking receipts sent me to customer service to retrieve my receipt. Customer service verified I paid and notified her over their walkie talkie that I had paid and could exit the premises. I went back up front and attempted to leave again. The same middle aged Caucasian woman told me that despite them verifying I paid, she was not letting me leave without a receipt and rerouted me to the customer service desk again. She yelled at me in front of a crowd of people which was very embarrassing, and humiliating, being I was cooperating with everything I was being directed to do. An employee from customer service had to step aside from what she was doing and physically walk me to the front entrance and tell the employee to let me leave. The customer service employee was extremely busy and should not have had to escort me to exit the store after it already having been verified I paid. The customer service employee was disrupted from her hard work just to help me to exit the premises. The way I was treated was absolutely unacceptable, uncalled for, and very embarrassing. I have had my membership 7 days and don’t plan on returning being the woman at the exit / entrance treated me that way.

Griselda Blanco

2021-05

I often come here to shop and it always takes a minute for cashiers to ring up items. but the past 2 times I've ran into a employee her name was Tiffany and she scanned my items so fast and she was so sweet she held conversation with me and also let me know that a couple of my items had coupons . She was so helpful and fast paced . And I remember mention she never had a job working like this and that she was a new hire. That was a plus. GOOD JOB TIFFANY

Sandra Delong

2023-08

My husband and I went here for the first time and I must say we absolutely loved it! Nice and clean..wide aisles

Ramon McNeill

2022-05

I recommend purchase your tires from a tire specialist company not a wholesale connected tire center. I purchased 4 new tires January 2021 and less than a year and had normal tire wear. Unfortunately the tires did not hold up and warranty only covered nail puncture. The tires had pick up multiple punchers 2-3 visits to bjs to be plugged. To be exact it was three visits to get tire plugs. Third visit the tires showed signs of replacement. My daily commute is 8-10 miles from work and gym. In November 2021 tires commuted to West Virginia once from North Carolina and back. Their warranty is terrible and doesn’t covered replacement just a percentage thats calculated by the company. In other words very small percentage not friendly for a daily commuter. So I purchased another tire under the percentage discount towards a new tire which is one time and needed a tire rotation on the day of my appointment. They change the tire but no rotation. Told they couldn’t do the rotation come back anytime without an appointment. So I did and each time was told got appointments ahead of you come back so I did then again told come back. I waited 3 months came back was still told to come back for a tire rotation. I wasn’t coming back needed the manager this time. The experiences I’ve had with this tire center is terrible and the normal amount of personnel which is just one person makes the wait time hours. If you try calling good luck because the one person is working on tires or servicing propane tanks. Other tire companies specialize in quality service better warranties and efficiency. Bjs not saving me money it’s costing me money and wasting my time when I was trying to do one stop shop for member benefits savings.

Megan March

2018-05

Just wanted to give a shout out to Jeannie with customer service for the excellent customer care I received. She went above and beyond to help understand the situation and took care of it fully. Store was always clean and organized. Used the car service multiple times and very pleased. Just wish BJ's had more locations so there was one closer in our new house!

Kevins CustomPens

2023-05

Very busy traffic wise, kind of like playing frogger a lot due to the BJs gas station.Inside the store is usually very clean. Wish we could get back to the free snacks again.

Marcus Rogers

2023-07

At 3:20pm 7/5/2013as I was headed out the store the young lady with short hair glasses she checked my receipt which is fine then she asked to open my cooler I said ok she was not gentle with my cooler at all she slammed it around in the basket putting scratches on it and then when she opened she just popped it open scratching the cooler and the only thing she did was laughed I don't see nothing funny about throwing people products around I hardly ever leave reviews

Nathaneal Patrick

2017-05

For the past 3 years until today me and my mom never have be treated with so disrespect from this store. The deli section gave us a hard time and didn't for 1 give the right amount of meat and started talking to a different customer and served them and did not finish are order. we now go less frequently there and if we have the same lady again we don't wont her serving us ever again.