CVS

James Smith

2023-12

This place is ridiculous. Every time you need to call you're on hold well over 40 minutes, it's faster to drive there from any of the surrounding county's than it is to get someone to answer the damn phone. As I'm typing this I'm curranty at 46 minutes on hold with these people, and its like this every time I've tried to call in the last month. I'm looking for a new pharmacy and I recommend anyone who is using the Elkin CVS do the same. Edit: I ended up being on hold for over an hour and 20 minutes before I hung up because I had other things I needed to do.

Susan Renee Phipps

2024-04

Woman with green hair at Drive through RUDE & disrespectful! Complaining about being short staffed & complaining the pharmacist is ALSO running the store front! ( which does NOT sound safe) over 1 hr wait!

Tommy Payne

2024-01

The pharmacy was only staffed by a pharmacist at 9:00 am on a weekday. She was very unfriendly to me and a customer waiting in the drive-thru. I felt rushed during the transaction and was trying to charge me for medications I get free under my insurance at other pharmacies.

Susan Ray

2023-10

I have been calling this Elkin CVS multiple days all day long trying to get someone to answer the phone to have a prescription transferred from another cvs. Many times they have to order it so going up to the store for this is a waste of gas. They will not answer the phone during business hours. I have waited on hold up to 40 minutes before hanging up. Terrible. I’ve worked retail before so understand working busy and short staffed. The proper thing to do is answer phone, acknowledge customer, let them know it may be a few minutes and ask if can place on hold or would like to call back. Common sense! Communication goes a long way instead of blatantly ignoring the phone.

Susan Darnell

2023-09

Tried for 3 days to call in refill for medications. On the 3rd day, I was again put on hold. While on hold, I fixed my husband some lunch and then drove to CVS. When I was waited on, I showed them my phone and I had been on hold for 52 minutes and 47 seconds. That is pathetic.I was told they had an emergency and only had 1 technician working. For 3 days straight??At least come up with a new excuse

Pamela Fitzgerald

2024-02

They kept telling me my rx wasn't there. It had been there all day! Apparently their staff is unconcerned about doing a competent job.

Vicky Dobbins

2023-11

The hold time for the pharmacy is ridiculous. The worst CVS customer service. Waited over 26 minutes and hung up.

Michelle Stiles

2023-09

Can’t ever get anyone in Pharmacy to answer the phone. Also, the only pharmacy that I know that closes for lunch which is terribly inconvenient for those that need to pick up prescriptions during their lunch hour.

Karen Higgins

2023-05

Not satisfied with Elkin CVS-customer service has gone down hill. I hope who ever is over CVS realizes the pharmacy doesn’t take the time to wait on customers to pick up the prescriptions. Next time (3rd time) i will go behind the counter to pick up my prescription myself since i am assuming they are self service now. How did i miss that memo - CVS Pharmacy is self service nowPick up your on prescription.

Krystal Wood

2023-07

Staff is very friendly, great you when you walk in. Pharmacy takes a lil bit tho

Gloria Rogers

2023-09

Rudest pharmacist and said immunizations were by appointment. That it not true

Thomas Wagner

2019-05

i went to pick up an antibiotic today and the pharmacist informed me of a potential dangerous if not fatal side effect with another medication i am taking. No medical personnel or other pharmacist has ever and i mean EVER informed me of this. So I want to thank KIM SUMMERS at the Elkin CVS for keeping on top of your customers and caring. Thank you from the bottom of my heart!

Rebekah Boggs

2022-05

This place is a joke! They offer to expedite your medicine for an hour at other cvs I’m use to they did it in 15 mins. They don’t even check to see if you have insurance on file then when you tell them you do they send you to the back of the line. Just absolutely ridiculous.

Jasiah Ferguson

2022-05

The pharmacy rarely answers the phone, called 3 different times and stayed on hold for 30 minutes each without speaking with anyone. Horrible customer service.

Monica Houghton

2020-05

Very helpful. The staff at the pharmacy always goes beyond what would be expected. They are always willing to help with anything.

Walter Jordan

2020-05

They are a great place to shop for wine and medication. And other thing vitamins. The staff is great to talk to. Very friendly. Kimmy. Lol

Christopher Brackin

2023-12

Poor service and long waits

Jonathan Griffin

2022-05

Friendly pharmacists, I felt welcome when getting my Covid vaccine. Wide selection of things from clothes to snack foods to medicine.

Christina Shores

2019-05

They were nice and greeted me when I came in. Plus they were very helpful in finding products.

Rob Hayes

2017-05

Very rude over the phone,I'm sorry a phone call is to much added to your workload. Just needed the employee to call the hospital which the hospital said they need to do.

Allison Robison

2021-05

great place to shop at. I don't do the pharmacy though I go elsewhere.

Mike Marion

2018-05

Always friendly.......sometimes between doc and pharmacy......lack of communication it seems.

jack cox

2023-07

It is good in Elkin one of the few

Arcturas the Moo Cow

2023-07

Really nice pharmacy folk

Chappell Family Gaming Stream

2017-05

They take to long to fill a prescription it is all ways an hour to fill anything

Cynthia Barker

2022-05

Courteous staff.not too busy

Michael Chappell

2021-05

Friendly knowledgeable employees and good variety of products.

Thomas Silvey

2021-05

Friendly and helpful staff always willing to assist.

Jose Gallegos

2019-05

Pharmacy closed too early

Todd Craaybeek

2022-05

Great service