4.2 (39)
4011 Durham-Chapel Hill Blvd, Durham, NC 27707
(919) 401-2464
stores.petco.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Tonya Gore
2024-05
Great experience did everything they was supposed to do for the care of my dogs. Did a excellent job on grooming and bathing my dogs they look and smell great.
Elsa Martinez
2024-04
I took my dog to do the entire spa service and it took 6 hours, whereas it always takes a maximum of 4 hours... The service they gave him was horrible, they cut him with the razors on his face and they bled him, his private parts were also hurt, his haircut is very bad... Before they had not given me such terrible service, my dog was very nervous and scared of enter the store, even though he was always happy to do so... Now he is very, very scared...
Cindy Kinney
2023-11
This was by far the worst grooming experience I have EVER had. I took my two golden retrievers in for grooming. The salon had the dogs for more than six hours! When I picked them up they still were not completely dry. Basically they were given a bath and supposedly a deshedding. Nothing else was done. Matts were not removed, feet were not trimmed, ears were not trimmed. The real rub came when I was charged for a full grooming. Suffice it to say that I will not be back and I will not hesitate to share with others my very disappointing experience. You folks really need to get your act together.
Brittney Williams
2021-05
This was my first time getting Coco groomed at Petco (I usually go to Petsmart but they were out of appointments) and omg there was a huge difference! Her coat was super shiny and she smelled amazing when I picked her up! Everyone was super nice and helpful. I will definitely be moving her grooming care to this Petco!
Valentine Ndambiri
2020-05
Staff is always friendly and patient with both myself and ChiChi, my dog. Although ChiChi can get anxious before her grooming services, the staff always goes above and beyond to make sure she's calm and comfortable, regardless of how busy they may be.
Princess K
2023-05
I actually went into the retail store, not the grooming. 1st time ever that I did not have to fight my way through the cat section to get my desired products. That is greatly appreciated.
nisha h
2021-05
The staff was friendly and seemed professional. However, the groomer did not groomer my dog according to what we agreed on prior to receiving the service. Furthermore she cut his eyelashes .....🙄 for reasons I cannot understand. The groomer has broken my trust in the company's service. I do not see myself returning anytime soon.
Anna Fadel
2021-05
Suzanne, the groomer, was extremely patient, caring, and gentle with my puppy. He was very scared to have his nails trimmed and she went above and beyond to make sure he was comfortable.
Beverly Falls
2021-05
They took great care of my girl, she looks beautiful after her spa day. Danielle is very good.
Kim oakley
2020-05
The groomers were very friendly to me and to my two dogs.They did a great job with their haircuts.
Peter C. Goswick
2021-05
The grooming staff are always very courteous and very friendly. My dog always seems comfortable and happy with them.
P Taylor
2020-05
Would have never considered having our dog groomed at Petco, but a friend recommended Andrea and we have had only great experiences!
Michelle Rivera
2021-05
Ii love the customer service and the groomer who was extremely friendly and made me feel I could trust them with my pet
Aisha Raines
2022-05
Danielle the Groomer was AWESOME!!! I will definitely be back to let her groom my Yorkie.
Andrea Wilson
2021-05
Groomer did nothing but give puppy a bath. I do that at home. I expected at least an overall trim. Not very professional....acted like someone who does pet grooming as a hobby, and not very good at it.
Clifford Rogers
2021-05
Danielle works very well with our pet Mannie her grooming and detailing overall is very professional
Karen Davila
2020-05
My reason is not sactifecha to the vine with my dog ​​the first cut her ear the second that my dog ​​had to take her to the vet today because her whole body hurts and has an inflammation in her neck and has a fever that does not It is normal my dog ​​is very happy and if an incident happened with my dog ​​I would not tell me my dog ​​was not like that when I left her on Monday at 12pm she is all weak and sad and I am giving her prescription drugs by her veterinarian I am very unsafe With this situation I was calling to talk to a manager and I will be communicating soon to have an explanation about this that makes me very sad and angry at the same time because my dog ​​is very bad I hope someone can contact me to talk about this situation so sad
Vanessa Collins
2021-05
The food was great.Variety of everything.Desert variety.The floors are terrible.Grade B 88? The waitress was nice.
Chris Speh
2020-05
They are awesome and we use them all the time!
Harriet Hansell
2020-05
They always are sweet to our pups and do a great job
Tracy Barbee
2021-05
Jennifer is the best groomer I’ve ever had
Darryl Howard
2020-05
They never have groomers and when you come it takes so long for service
Kathy Mellown
2020-05
Nice staff, very kind and gentle with the dogs.
Bossman Bootz
2023-10
Very good visit
Elizabeth Dell
2020-05
They are great with my crazy dogs!
Brenda Walker
2020-05
Excellent customer service and reasonable prices.
Gail Cook
2020-05
Friendly, kind to my dog, nice job.
Linda Jones
2021-05
Suzanne is such an expert and very professional.
R V
2021-05
Caring technician did a great job
mekeba mcduffie
2020-05
She did exactly what I asked
| Monday | Closed |
|---|---|
| Tuesday | 10 AM-6 PM |
| Wednesday | 10 AM-6 PM |
| Thursday | 8 AM-6 PM |
| Friday | 8 AM-6 PM |
| Saturday | 8 AM-6 PM |
| Sunday | 9 AM-6 PM |
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