Verizon

Robert Walden

2024-02

Had an issue with setting up a new phone. Our service rep, Derrick, was superb! He knew exactly what to do, explained everything, and had a great attitude. Best Verizon store experience we’ve had.

Gil Castaneda

2024-03

Joey Wilson is my go-to guy for all of my company's phones, tablets, screen protectors and anything cellular related. Not only does he take care of us when we're in store but he follows up and checks on us periodically. That's a high level of service and greatly appreciated. Because of him, this store has and will keep my business.

Kelly Baker

2024-03

My family just switched from Spectrum to Verizon last month. We went to the location in Conover and Derrick Malbon was our service representative. He is so good at his job! Incredible service! He made everything so easy for us. We are so happy with our service that we just switched to Verizon Internet as well. I sent Derrick a message about adding internet and he took care of it. If you are looking for customer service at it's best, I highly recommend Derrick.

Kim Gales

2023-12

Gage at Cellular Cells of Conover is the best. He has the best personality and is great to work with. I had a recent critical issue and he took all the time with me and went above and beyond to assist me. I have never received such GREAT customer service. Gage is a huge asset to the Verizon and I would highly recommend him for all your cellular needs.

laura mirman

2024-03

I had some general questions and the person helping me was named Gage! He was very helpful and explained everything to me in depth! I left very confident in my answers and I am very happy with my choice in version! 100% grateful to Gage!

Kelli Clampitt

2024-03

We only use the Verizon in Conover. Always helpful and efficient! Joey is our go to guy! He’s the man!! Very knowledgeable and always helps try to save us money!

Maxx Turner

2024-02

Joey was an amazing help in a time crunch. I broke my phone and he took care of us immediately, respectfully and with so much care. Can't recommend him or Verizon enough!

Lil Red

2024-03

Ethan Pestotnik Did a an awesome job! Make me feel confident and happy throughout the whole process! Thank you for putting me on the new iPhone 15

Joy Pennell

2023-11

Joey W. at Conover location made process of switching carriers much more pleasant than anticipated. Knowledgeable, patient, and kind Verizon agent to say the least. Additionally, all staff observed on my separate visits/calls seemed to work well together to help serve the customer even if it wasn’t “their own” customer. Highly recommend this Verizon location and particularly Joey W.

Melissa Johnson

2024-03

Ryan went above and beyond in making sure I got the device that fit my needs! Will be calling him for any purchase I make moving forward!

Lynn and Steve Proctor

2023-09

We were signed in when we came into the Verizon store.There were only 2 other customers in the building, one in front of us. However, as a customer left, 5 other people who had come in were helped before us. Therefore, the list was useless. After 2 HOURS, we finally were waited on by a salesperson who had to leave us every time someone else came in the door to add them to the USELESS waiting list. We talked with the salesperson about what we were looking for. He brought out the phone. Then, he started going over the info.First off, a proprietary fee was added, ($35) Next we were told that while the charging block (now takes a "c to c" cord) came with the phone, there was no cable to attach. So, add on another fee ($15 and up). I always purchase a cover as I'm disabled and drop things quite often ($35 up). And last but not least, as we were ready to pay, we were informed that to transfer all of my files, etc from my old phone there was a ($35) fee. Add it all up, that put another $120 ON TOP of the price of the phone. After discussing the transfer fee we got up and walked out.Things would have been so much better if 1. There was at least one other salesperson (our 2 hour wait was totally unacceptable. We only stayed because I was in desperate need of a new phone. Plus my husband works nights and anything we need to do takes out of his sleep time. He had 3 days off in a row at the time.)2. Salespeople need to stick to the waiting list and not randomly go to customers that have come in, assisting them withoutconsulting the list. That list is there for a reason! Maybe hire a person that is an "assistant" to welcome and add the names of clients as they come in and answer phones.3. All "normal" fees should be discussed immediately when the salesperson asks what the client is interested in. Most of those fees come with all phones and tablets.

otis morrison

2024-03

Joey is always very helpful and respectful.always on point he and very good at his job thank u Joey

Anita Day

2023-11

Great experience! Katie was helpful, patient and explained things thoroughly! I appreciate the service!

Andrew Varga

2023-05

Kyle, Amber, and Derek are always incredibly friendly and knowledgeable! They make buying a phone a quick and painless process. I have never had a bad experience as a Verizon customer when I walk through those doors. If you need a professional to help you. This is the store for you. They will always do you right!

Jennifer Lee

2023-05

We went to the store in Conover, NC and Amber was prepared and was very knowledgeable. She was able to answer all of our questions!!We went to upgrade phones and ended up buying a watch as well.Thank you Amber for your hard work and your kindness. You are certainly the best person we have ever worked with at Verizon!!

Danielle

2023-05

Gage B. did a great job explaining the offers and setting my Dad and I up with upgraded phones and explaining the features. He made it such an easy experience. Would highly recommend Gage and this store in the future!

Melissa Johnson

2023-08

I visited this location to pay my bill. They were helpful. I also had questions and they were patient to answer my questions without telling me to call from my phone or that I had to have an appointment. I will come here when I need customer service.

Sue Falls

2022-05

I recommend the Conover Verizon store for anyone getting a new phone or solving phone problems. Gage was wonderful to work with! He took his time with my friend and me, since we were both getting new phones. He tried to save us money and give us better service. He was very patient and helpful! Gage also paired my phone with my car! Thanks so much for your service, Gage!

Dustin Cantley

2021-05

Josh and his team are hands down the best in the cell phone game. Been dealing with him for years and he always goes out of his way to make sure everything is always 100% taken care of. I’m so glad I decided to take a chance and do business with him many years ago. Upgrading to a new phone was a inconvenience and time consuming before I met him, I actually look forward to coming in and seeing everyone now. The atmosphere in his the store is just phenomenal. I can’t thank you guys enough for the awesome customer service. You’ve won my business for life. Once again, great job guys!!

Tamara Naraidu

2018-05

Great customer service and everyone was welcoming. Brad helped me order and upgrade my new phone in a timely fashion. Brad was able to answer all the questions that I had for him and was organized with my paper work and explained everything to me, like my future charges that I should expect on my next bill. I would recommended everyone to stop by this location, if you need any further changes/help to your services.

Chris Burkey

2021-05

Just got the new IPhone from Kyle at Verizon in Conover. By far the best sales rep I have ever had the pleasure of working with. He very courteous and professional and always responsive through text. Great guy, great store and we are super happy. Thank you Kyle!!!

john gravanda

2018-05

I was needing an upgrade on my old phone but was dreading the experience of doing it. Went to nearby Conover store and my experience was great. Our salesman was awesome. Brad. He made it very easy and helpful. I am now working with Seth who has also been very helpful and polite. Would recommend them to anyone.

PierceTheStrange

2020-05

Joshua Walker was so great! Gave us a better deal than I thought was possible. And was so sweet the whole time we were there! Treated my 11 year old son like a king- and treated me with such respect. Could not ask for a better experience. I have actually been thinking about leaving Verizon and trying another carrier- but Josh embodies why i started as a Verizon costumer years ago. Service. Just plain great service. That’s Verizon and that’s Josh Walker.

Madison Mackie

2018-05

I have had multiple awesome experiences at this Verizon store. Josh has been an awesome salesman and he always helps me with whatever I need. He is friendly and approachable and knows so much about the products that he sells. Josh helped me set up a new plan 2 years ago and has helped me get 2 new phones since! I recommend Verizon and Josh to anybody who is looking for excellent customer service!

Abby Morton

2020-05

I recently needed a phone upgrade, and was pleased to receive excellent customer service from Brad at this location. He was extremely helpful, and made the whole process easy and enjoyable. He went above and beyond to assist us & had a solution for any problem. Thank you for treating us like family! Definitely reccomend

charles bostian

2023-12

My mom went there she is older and not technically savvy Tyler Scott helped her out.

Will Glosson

2022-05

Kyle is the absolute best in the business. Lots of knowledge in this line of work and understands his customers fully. Asks the right questions and crunches all the numbers. Shows you so much value in your plan and you leave feeling confident and happy. My iPhone 12 Pro was the right fit for me and what I do in my line of work and personal life. Much appreciated, Kyle! Will always ask for you!

Ashlyn Sweet

2021-05

I was recommended Josh Walker by my boyfriend because he had always dealt with him with no problems for years. As soon as the information got to Josh that I was interested in the iPhone 12. He called me, no questions asked. He gave me all the information I needed And kept in touch all the way up to when the phones came in. He’s a very fun and personable guy! Plus the environment of the whole store was just a pleasure to be in. I know in the future, Josh will be my go to guy for all my Verizon needs.

Julie Penley

2018-05

We went into Verizon looking to switch services and add my daughter to our plan. Brad was great! He helped us fine the right plan for us and we even got some great discounts. Brad was also wonderful answering all the questions I have, and some of them was just about iPhone tech. Brad also said if we ever need anything just call or stop by. He also programed his number in our phones for us to call him. I will recommend him to my friends and family.

Michael Seibert

2021-05

Andrew was very easy to work with. I ordered online for instore pickup through Verizon.com, there was a glitch in the system which would not allow me to pick up as intended. Andrew jumped in got my online ordered cancelled, set me up, and saved me money! I will definitely return to this store because of him even though it’s 40 minutes away! Thank you Andrew!