CVS

Robyn Finley

2023-07

The BEST CVS Pharmacy Team, Hands down! Thank you, Mills Ave. Team for the best customer service. Linda is one of the nicest pharmacy professionals, along with LITERALLY every other pharmacy team member that I have interacted with whose name I don't remember.I now drive from Spartanburg, SC to this CVS location because of the pharmacy team members. They are so kind, courteous and helpful. This CVSRx location should be the leaders in teaching and training other CVS pharmacy staff members in customer service.SC Location:I have no intention on ever returning to the Gardner Rd. CVS pharmacy in Spartanburg, SC, despite it being 5 minutes from my house.Back Story:I have been with CVS for over 15 years, filling the SAME (ADHD) prescription. I've never requested a prescription early, "lost a prescription," "Had a prescription stolen" or requested/done anything in literally 18 years that would cause ANY Rx to behave like I am a drug seeker like the rest of parents and patients trying to get their Rx filled.Locating CVS in Columbus:With the pharmaceutical shortage, the CVS that I typically use (Located on Gardner Rd. Spartanburg, SC) was not able to keep my medication in stock; I'm sure by no fault of their own. HOWEVER, the CVS on Gardner Rd. SC was beyond rude, honestly just mean to me when I would call to see if a shipment had come in after 2 weeks of going without my medication- It's not like I was bothering them daily. My doctor would instruct me to ask CVS what milligram they did have in stock, so she could write the Rx based on their supply. The Gardner Rd. CVS in SC actually refused at one point to tell me- Stating "We can't just tell you what narcotics we have." I was like "WHAT? Just take 2 minutes to open my account and you will see that I have been a customer here for 18 years, same medication refill."It wasn't about the SC CVS being unable to receive my medication; There is/was a national shortage. It was about their verbal frustration just because I called to check. No empathy for what I was going through every month for the previous 5 months; just frustrated they had to deal with it and treated me like a drug seeker (despite being on the same medication for 18 years with the same pharmacy). When dealing with this recent medication shortage & being spoken to like a bother, I ran across a review that I had left for the Gardner Rd. South Carolina location a couple of years prior and realized how rude and mean this location always has been to my husband and I. After almost 3 weeks, this go round, without my medication, I started contacting other CVS locations.After exhausting all local CVS locations, I called the Columbus NC CVS. & while they did not have all of my prescription, they had some- Enough to last me until I could reach out to my doctor for further assistance.Columbus, NC Pharmacy Team:The Columbus, NC staff was helpful, empathetic and understanding from the moment that I spoke with them. This meant so much after being treated so terribly by my usual CVS Pharmacy.The Columbus Team member did not huff & puff in frustration, but instead, helped me find a solution AND helped me to understand how legal and store policy process works when a patient is unable, by no fault of their own, to fill all of a prescription. Because of the national shortage, my doctor has now instructed me to first contact my pharmacy on a monthly basis before she risks sending a prescription to a CVS pharmacy location that doesn't have it in stock. The CVS in Columbus NC (Mills Ave.) understands and is kind and helpful in talking to me.I would be completely hesitate to ever contact my former CVS pharmacy location monthly because I'm sure they would be "Bothered."However, this Columbus, NC CVS Pharmacy Team even validated the situation when I called yesterday to make sure my prescription was in stock by noting, "Exactly, it makes sense to check instead of you and doctor going back and forth."This may sound like a small thing, but it's not-Thank you, Columbus, NC CVS Rx Team!

Lew White

2023-05

Pharmacy staff is very helpful. Front store staff is basically worthless. For the last several months the only interaction I have with front staff is when they tell me I have to use self check out. No thanks. With the exception of prescriptions, I will spend my money elsewhere.

Pamela Hicks

2020-05

Does not care about your time, rude when they get busy. You have to call your own Insurance company because they want. I've been short many times and the only reason I still come here is to save me from driving so far. Although I've been waiting today after waiting on the to fill my medicine for 30 minutes then i had to call myself and come in to tell them Insurance company said they would have to call and after i gave them the number they said it will still be 20 or 30 min. Very disappointed with this Pharmacy today.Thank you

Anna French

2022-05

The incompetence of this store is over-the-top. They have a contract with UPS to be a drop off point. Then they admit to me on the phone they have a problem of repeatedly losing packages and can’t find mine after UPS delivered it. They find it a week later giggling on the phone that they finally found it - Only after it caused a s-storm of issues for our business. I’m going to file a formal complaint with CVS corporate level.

Chelsea Thomas

2022-05

I just would like to share that the store manger Jesse, I believe is his name. He’s one of the most nice and helpful people I’ve came across in a long time. Bryant who was my cashier was also very helpful even if he didn’t know the answer he found a way to get me the answer to my question!

BringingSpring Art

2022-05

Great service overall, plenty of things on the shelves you might need. A little overpriced on some things. The staff tries really hard but sometimes some of them are unfriendly and it is probably because they are so slammed all the time and don't really have enough people.

Tamara Halushenski-Todd

2023-05

It was a small CVS. Limited selection on books, magazines, and other miscellaneous items. Staff was super friendly! If you want local school gear you can find that here.

Barbra Gerhard

2021-05

Great store, extremely helpful and I have never seen any store this busy. The staff must be amazing and the pharmacy deserves some help during the extremely busy times or a really big raise ☺️

harold cox

2021-05

Terrible service most of the time, and 2x the price compared to other pharmacys .. and they argue with you over coupons? I usually use this pharmacy, but no more, i will drive to publix 25 miles away to get better service and lower pricesIf i could give 0 stars i would.. !!

Tracy S

2019-05

The store itself is nice but the staff is nothing special. The manager is not friendly or helpful. I ordered online from the photo center to dive all the way there to be told the machine has not been working. They should have had that info online so people dont waste their time. Overall, not impressed with the staff at all

Ron McCutcheon

2019-05

Usually don’t use this CVS. I walked in ask a guy in a Red Management shirt named James if they could do a refund I had never made a return her before he literally said nothing nod his head and picked up scanner I ask if that was a yes or no I mean no greeting no customer service and a lady ask if I had a receipt and I said yes and he grabbed it refunded stuff and didn’t say a thing so rude I took money picked up my receipt went and picked up the right baby supplies and he ask for my card and rang me up and might as well said screw you.

Timothy Parris

2019-05

This is and always has been the worst CVS around. Nothing has ever gone correctly when I have had to come here. Would not be here now but the CVS I normally go to was out of supplies for the prescription my wife needs.

joe fed

2020-05

Very proffetional staff goes out of there way to help, unlike some of the other cvs, pharmacy they are great I reccomend them highly.

Richard Cox

2021-05

The store manager is a good man. He likes the Chicago Cubs, but otherwise he's fun to be around.

Ken Duberson

2020-05

They have the market cornered at this location. This location is severely understaffed, and it shows. Can't blame the employees, or the manager for this because it's corporate that makes these kind of decisions.

Astrid Aelfwine

2022-05

The Pharmacist wouldn't fill a script that the doctor had changed and called in. She was rude. Rude. RUDE!

Anthony Carson

2023-05

Only thing I can say about Cvs is, they are awesome!!!!!

Rick Raymo

2020-05

Ben, Linda and Mark are unbelievably awesome.They put all of my former dealings to shame with kindness, and integrity.

Len and Diane Warden

2020-05

My favorite pharmacy! Helpful techs and they are always trying to get the most discounts for my prescriptions!

Anna Paisley Sain

2018-05

Love this CVS because they normally have super friendly staff!

Karl Olsen

2022-05

Service varies from visit to visit.Some times very good, other times not exactly...

Anna Darden-Worthington

2022-05

This has been terrible. I have children and my husband that all need to be put in separately. It made everything else.

Donna Weiner

2023-05

It's been my drugstore for 20 years

Angie Peña

2019-05

Really friendly staff. They really try to help you get the best deals.

Amy Victoria

2022-05

The service was good. The prices are good for the medication.

Cindi Rhodes

2020-05

They are always busy but always polite to me.

Patricia Privitera

2023-05

Wonderful service

Alicia Ziglar

2017-05

Great