PetSmart

Makaela Helton

2024-04

This place is amazing. Vickie the store manager is AMAZING. Caley the assistant store manager is AMAZING. They go above and beyond to ensure all animals are well taken care of as well as the associates and the customers. By far the best petsmart I have ever experienced. Love love LOVE the entire team at this store.

Charlie Boyd

2024-02

Was helped over the phone by Stephanie and was amazed at her friendliness and knowledge of what I was dealing with. Helped me when I got to the store and was a huge help with what I needed for my cat. Great customer service and Stephanie and Hannah were amazing. Thank you!

Maryann N

2023-12

Stephanie was so kind and helpful when I called to report an issue with a product I purchased. She made the process so seamless and even called back to help further! She even asked about the well-being of my dogs! Thank you!!!

Aliyah

2023-05

today I adopted my second fur babe “Luna” (renamed Apple). Savanna was such a treat I’m so happy I adopted from here and I encourage everyone to do the same!! Thx guys

Rod Joves

2023-09

2nd time to have my Bear had his grooming, bath, etc here since we moved down here in May. Stephen has always been great in taking care of him throughout the process, from the before, the actual and after. Stephen and the rest of the crew made us feel welcome and they are all rockstar in my book.

A Shults

2023-05

My kid and I called to several different locations looking for a particular size of frozen mice for her snake and all of them were sold out beside this store. The manager, Dan, was super helpful in assisting us with finding what we needed and matched competitor prices. This establishment has good customer service and the employees are always professional and polite when we come in.

Kat Broome

2024-03

I adopted my boy from here and loved the quality service.

Sgt1961

2023-12

Returned a KONG bed,that my 8 month old Great Pyrenees chewed up..2nd one in a week

Cooplife2 (Yorkiemom69)

2023-05

I took my dog to the groomers and this is our first ime using cotswold groomers. I usually go to the one on ikea blvd.The groomers at cotswold did a HORRIBLE JOB. oh my God..I have a yorkie. How can u mess that up. Never again.I'm going back to ikea blvd. They deserve a thousand stars.

Rohit Maheshwari

2023-05

My dog has a level 4 heart Murmur, and knowing this information, Petsmart scheduled a grooming appointment 2 weeks out and then cancelled on the day of the appointment saying that this needed to be an express appointment and the person who scheduled overlooked this medical information (btw they knew this beforehand). They offered me a free grooming, I scheduled an express appointment 2 months later for two weeks out again. They call me again on the last day telling me they have a policy for not grooming pets with a level 4 heart murmur. When I asked “why did they schedule an appointment knowing this policy two weeks ago”, even their management just points their finger to the person who made the appointment and say it’s someone’s else’s fault.So in nutshell “All these stores sell the same products” the staff at this store just seems clueless to me. Don’t go here for stuff that is not cookie cutter.

Melodie Elemary

2023-10

The staff is incredible! I have a lot of comfort 😌 in the pet smart in cotswold

Maddie Grant

2023-05

DO NOT LET THEM GROOM UR DOG IF U WANT SIMPLE DIRECTIONS FOLLOWED. I asked them specifically to take nothing off of my dogs tail (Which they acknowledged I had said, and took a step further and read back my request) that he’s been growing since birth, and what do they do, they cut it off! Unacceptable, and not only that after the incident there was no apology or even care for what had happened. All I’ll say is I plan to never come back.

Monica Williams

2023-05

If could give no stars I would.. the guy there is very rude. my fiancé was trying to get some fish (gold fish) for the tank. The guy asked him what size tank and he told him that we have to 2 tanks 1 20 gallon and 45 gallons. We already had fish in the 20 gallon ..The guy said that was too many fish to put in a tank. We already had 4 (16cent) fish in which they were very small. The guy refused to sell us the fish.. He was stating it per policy. And just stood there with other reply. My fiancé asked him so you are refusing to sell us fish and after i have told you we have 2 tank. The guy continue to stand there...I was so over it ...I told my fiancé let go cause they will not get my business anymore .so unprofessional and no customer service skills.. I going to report him.. We felt discriminated against. I dont know the guys name but i do know his face.

Reginald Kelly

2023-11

Area is clean.Cashier cashier is very nice.

Melodie Elemary

2024-04

Great customer service! 👌

Zack Taylor

2023-05

The past 3 times I’ve been in the store the prices listed on the shelf are not the price of the items when I go to checkout. Be careful to make sure you’re paying the listed price and not a higher price when you checkout.

Fatima Lean

2023-05

I think it is abusive and cruel to have dead fish (that seemed to be dead for a while) together with the live fish, the least PetSmart can do is remove the dead fish from the tank. It was really heartbreaking seeing the reality of captured fish

subject 102

2023-06

I love Pet Smart. I always find what I need for my pet, plus the Doggie day !!! Excellent service 😊

jalesa young

2023-05

Love this petsmart! it has grooming Doctors for your pet and doggy daycare services!Great customer service friendly staff team!

Kimberly Landrum

2024-03

Very convenient for pet owners

Jennifer Byrd

2023-05

Amazing selection, wonderfully organized and clean. The dogs in the pet hotel look well kept and very entertained.

Mary Johnson

2023-05

Great grooming , book early usually 2 week waiting time at Cotswald branch

Kim Capraro

2023-05

Rio does an amazing job everytime trimming my babies nails.... won't go anywhere else 😊

Wendy Davis

2023-05

will not be coming here again staff are rude in the grooming department. How they treat you is how they will treat your pets.

Dollie Smith

2023-05

I had the best trip to pet smart only because if the young lady that waited in us,she was the very best ever,she will go far in life.

Alexandra Gentile

2023-05

The budgies this store sell are sick they have to be I'm an experienced bird owner they are my pride and joy but every bird I have bought from this store out of no where they die 2 weeks into having them

Lynn Zeiner

2023-06

We absolutely adore Kara in grooming!

Michael Thomas

2023-06

Walked in, went right to what I was looking to find, and checked out.

Donna Taylor

2023-05

Tidy, clean store with a decent array of pet supplies. Friendly staff too.

Karen Lewis

2023-05

Security followed us like shopping here but not being watched