4.3 (88)
900 Metropolitan Ave STE 1A, Charlotte, NC 28204
(704) 916-4047
stores.petco.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Abbey
2024-04
My dog came in to get his nails shortened. They were quick and listened regarding his preferences. My dog tolerates the dremel, but does not do well with the nail clippers. It was a great experience and me dog did not show any signs of nervousness this time.
Rick Taft
2024-05
Jessica the manager is always great! My dog,Ruger loves her! She does such a good job with him!!!
Juanita Johnson
2024-02
Jessica is very receptive to listening to what the owner wants done. She is very customer friendly and easy to talk to. My dog Patches loves her.
April Atkinson
2024-02
Ashers is always taken care of. Jessica, the manger, communicates well and gives me feedback from each visit. She truly understands his intricate masculine poodle haircut!
Kayla Harris
2024-03
Basil took amazing care of my dog for his very first grooming experience! We can’t wait to come back.
Tamika White
2024-02
I have been coming here for a few year's, started off with one groomer he left, and we have been going to Jordan since then he goes above and beyond when it comes to grooming my dog, she is even getting used to Jordan when we come. I will definitely recommend Jordan
Lauren Rebodos
2023-11
My pup, Butters, has become so comfortable with our groomer, Jess B. She is so patient and gentle which I am so grateful for especially with my dog being anxious with grooming. She is always receptive to
David Miller
2023-10
Poor customer service. They canceled my appt with 1/2 day notice and were unreasonable to reschedule to make it convenient. I’ve been a few times in 2 years and the service is inconsistent. I’ve been verbally promised fast appointments and waited many hours. They want a $15 get your dog back quickly fee or they hold your pup hostage for hours just sitting around (yet they offer scheduled appointment times). There are many other options out there. Just know this place should be your last choice. It’s a management issue not groomers necessarily
Renee Wilson
2023-12
Have 2 standard poodles. With vital care, this is the place to go. My puppers enjoy coming and I am happy with their work.
Danielle Howell
2023-09
I am not pleased with my dog’s haircut. I understand he had a few matted spots but I dont think that warrants an uneven haircut. And the matting around his mouth that actually needed to be cut wasn’t even touched! He still has dirt built up around his mouth. And on top of that he’s been scratching like crazy since I brought him home. Bad experience!
Mrs. Queen E Nash
2023-11
As always, we were very satisfied with Butch's grooming. DeShawn takes such great care of our little man.
Nate Wolf
2024-04
Olly loves his new look. Fresh cut for summer.
Luvleeh Poetiklocks
2023-06
Update: My pups needed a specialty diet, and petco was the one-stop shop to get all their needs. My fish are doing well, and I even picked up some more aquarium needs. The young lady who helped me was awesome with my pups... even offered a little treat! I enjoy coming here even if it is completely on the opposite side of town.Previous: Although I had never shopped here for my pet needs, I loved their services for my gold fish needs. I like that everyone is friendly and knowledgeable - and if they weren't directed me to someone who is... Unfortunately, my algae eater died within 12 hrs... I was able to get the other items for my tank... my tank still isn't clear after purchasing the various solutions, but I'm optimistic. Still, say check out this place for ur pet needs.I got filter refills, stability, and clarify.
B C
2023-09
Jessica does an awesome job. She listens and tries to consider my request. Great relationship with my fur babies. Gives Professional service
Painted Pretty
2023-11
Jordan was super sweet , super attentive , explained everything from start to finish and my little fur baby is as cute as could be
Ms. Durant
2023-05
If I could give 0 stars I would. Never have I experienced racism like I did tonight in this Petco. Went in to purchase a parakeet for my friend for her birthday. Assistant manager Aiden who is white refused to allow me to purchase based off his own personal judgment. I went in with my husband and three of my children including a newborn. I guess because we’re black that’s what he based his reasoning upon. Bird was going directly to my friend who already has other parakeets. He instead suggested I purchase a gift card. After the treatment I received I no longer desired to spend my money with this establishment at all and will be in contact with an attorney.
Kelli Ann
2022-05
I love Petco and my pup always looks great. This time I charged for matted hair even though I asked them to shave it all off, so that was confusing as that's never happened before, but otherwise it was great as usual! They're fairly quick usually, and the employees are always really nice.
Felix Adam
2024-03
Good service. Dog looked great
Richard Mills
2023-11
There was a small problem this time but I spoke with my provider and she fixed the problem with no problem.
David Gilpin
2023-09
The groomer was very attentive and great with the dogs. She seemed well-concerned with the whole experience, and that was appreciated.
Kai Nicole
2023-07
Sara was very good. Knox looked great and she took good care of him.
James Gaul
2020-05
Watson looked great. She is generally a nervous pup, but the team at Petco always makes her feel comfortable. She is also a less common breed, but they do a great job trimming her up to make sure she still has her distinctive features.
Cheryl D
2022-05
I always have felt that the groomers at this location really care and have my fur baby's best interest at heart. She now has a dedicated groomer who puts her through an express service. I couldn't be more happier!
Elizabeth Hollingsworth
2020-05
First off we were supposed to have a bath a week ago but my super anxious dog cut her foot on the way in due to seeing the crane out front that was there because of BJs closing. The attendant saw it befor we did and said they couldn’t bathe her duh to not wanting to create a bigger issue or get her wound infected. I thought that was the greatest thing...they were really looking out for her. Yesterday they made sure to check on her and make sure the wound healed before bathing her and that was amazing! Then come here anxiety she barked for a better portion of the bath, but they were so patient and loving with her and she eventually calmed down (I hope she did and they’re not just being nice). She came home with her bow on her collar with a little shimmy she was happy to be clean and I was happy her nails would scratch me when I picked her up! The groomers here are like no other...sweet, professional, and skilled
Carolyn Davidson
2021-05
They do a great job. They are also nice and patient with my girls. (One of my dogs is a bit nervous around new people). They were very patient and kind with her.
Natalie Madison
2021-05
Their store was near, well stocked, and fun. You can bring your pet with you too. They had fish too. Different kinds of Bird foods. It was an awakening to see how many pets you can have besides a dog and a cat. I think I saw a scale there too. That is, if you wish to weigh your dog.The associates were very kind and able to help me find what I was looking for.
Victoria Thomas
2021-05
Jessica did a great job! She was so sweet to my bichon frise puppy for his first trip to the groomers, even sent me pictures! Will definitely return!
Maggie Mitchem-Flanigan
2021-05
Walter gave my dogs the best hair cuts ever. They were long over due and he took his time and gave them TLC. I will go to this Petco forever. Hopefully we get Walter moving forward. Thank you soooooo much!
Ashley Carlsson
2021-05
I just really like the way the staff cuts my dog's hair. She is a maltese so I am a little picky on how I like her hair cut. It also helps that I usually can schedule a haircut within a few days of calling to book an appointment.
Lakisha Nance
2023-05
This location is was well stocked and while it didn't have the brand of dog food I normally buy, I was still able to find something my dog loved just as much. The staff were very friendly and the store was clean.
Monday | 8 AM-6 PM |
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Tuesday | 8 AM-6 PM |
Wednesday | 8 AM-6 PM |
Thursday | 8 AM-6 PM |
Friday | 8 AM-6 PM |
Saturday | 8 AM-6 PM |
Sunday | 9 AM-6 PM |
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