CVS Pharmacy

K Morehead

2024-01

An order was placed by my doctor on 12/13/2023, waited an entire week to get a call back. Called my doctor and they confirmed the order had been accepted.Call pharmacy on 12/20/2023 and phone rings for nearly an hour; ring so long that I have enough time to put clothes on go up to the pharmacy and wait in line for them to tell me that they don't have it ready because my insurance is not accepted at this particular pharmacy.You can only imagine how infuriated I am due to the lack of customer service and the wait time to find out that they don't accept my insurance and there was no call. No message, no tax so nothing completely irresponsible and unprofessional.I was provided with the option to pay out of pocket, in which I chose to do because the cost of the medication was not to astronomical. Astronomical I think the greater frustration is waiting with no type of response from the pharmacy and really no compassion from the staff and the answer. The gate was were short staff. That's why we let you sit on hold for almost an hour and not pick up the phone.I will more than likely change my pharmacy!

Regina Harry

2023-09

Thus is by far the worst pharmacy in Charlotte. The drive thru makes no sense. It takes 15 to 20 minutes from the time you get to the window to get your meds that already "ready for pickup".Nobody really seems to know how ro do their job. Medications will be on hold with no info in why. Sit on hold for 20-30 mins to find out they don't have in stock and you need to get it from another pharmacy.

Maria Sslinas

2024-01

Black lady at the counter is super rude. Seems like she hates her job (not my fault she works there) she kept making RACIST comments to her coworkers while I was there saying “Spanish people” this and that! She thought I didn’t speak English! TERRIBLE!!

Crissy Millner

2023-10

I have to find a new pharmacy. This place is ridiculous. On two occasions they couldn’t find my medication. On one of those occasions it had literally been sent from the minute clinic INSIDE OF THE SAME STORE. It is literally a better use of your time to drive further to another pharmacy.

Our FamilyAcct

2023-05

Pharmacy is never staffed. It’s been YEARS and nothing has been done to hire enough staff. Currently the inside of the pharmacy is closed with no explanation just a hand written sign with sharpe marker. How professional! The drive up line is currently wrapped around the building all the way out to the nearby gas station. Pharmacy is always saying prescriptions are ready before they are and then we are sent home to wait and then come back out. Enough is enough. Fix the problem!!!

L J

2023-05

I've been using this CVS since it opened. Over the years it has become extremely busy with growth in the area. This CVS always seems to be understaffed, so much so they always close the drive-thru for lunch, forcing handicapped people to go in to the store to pick up prescriptions. Once Farmington opens up there is no way this location will be able to handle that growth. Please add enough staffing so they don't have to close the drive-thru during their lunch hour.

Kierra Anderson

2024-01

If I could give ZERO STARS I WOULD. They NEVER answer the phone, don’t update you on anything and are very slow.

June Steelman

2023-12

They keep sending me messages with the first 3 letter of medications that are not mine or I’ve told them many times I no longer take it many times. Waste of time.

Sunil Mundle

2023-05

Weird... picking up prescription took 30 mins. They only have one person working at a peak time at the pickup register. There are other 3 people at the back looking at the long queue but not coming forward to help.

Matt Nuttall

2023-05

Always understaffed. Make sure you block a few hours out of your schedule if you are waiting on this pharmacy.

Elizabeth Gonzalez

2023-05

When the pharmacy gives you a used inhaler in the middle of a pandemic....

Ashok Danda

2023-06

picking up a prescription taking 30 to 40 minutes. They have long queues.

Lynn and Jeff

2023-06

Absolutely the worst pharmacy around!

Jayson King

2022-05

Always super slow

Jeremy C

2019-05

Great