Special Wood

Jeremiah Green

2023-05

I was hired through a 3rd party contractor stating they needed passengers for unloading truck loads and pulling orders ext go in for my first day and I am told they have no open positions but they still made me work but when I did everything I was told went up and beyond expectations they called the 3rd party contractor and told them I won't work out! I highly don't recommend working here unless you like being shafted!

john van etten

2022-05

I called the week prior to get a telephonic quote. The gentleman was nice enough but really couldn't give me a quote. I chose to drive out of my way to Castle Hayne see the wood and possibly pick out a type that would work for my personal project. Huge mistake. When I arrived I'm met with a sign stating no walk-ins due to covid. I placed a call and spoke to a female employee. She was impatient and told me they were getting ready to close. When I told her I was in their parking lot she sighed and shouted to another female that I was out front. She then reiterated they were about to close. They were open for another 15 minutes but refused to do business with me. She was short, rude and apparently not happy with her job. I guess they get enough business and don't need mine. I will gladly go to another vender. Who needs this treatment? There seems to be a trend of unhappy individuals that have tried to buy their product. Oh, and I will tell anyone who asks about this place. The owners should read these reviews. People talk.

Victor Crews

2019-05

They've got the specialty wood that you can't find anywhere else in town. A bit pricey though, but they got what you need. Two pieces of rough cut mahogany 1*15*11 = $165.00

Kristine Fallon

2021-05

You would think with all the traffic this place experienced they would pave the road...im still kicking rocks out of my tires!! The staff likes to take a simple task and make it a long process!! They say they protecting the public from covud...yet...while doing business with the staff, she was not wearing HER mask! It is a slow hassle doing business with Special woods!

troy wood

2019-05

I put in an order a special order, was quoted two weeks and eight hundred dollars, this was for 19 boards 8 foot long yellow pine ,one by four toung and grove with a grove cut on the face. This was high price, but I needed it for a customer.I had to pay close to twelve hundred, with excuses that pushed the order two more weeks.. This is what is known as bad business, lost a client, and a company I used to have faith in. I'm done with this scam or joke of a business.

Kelly Brintle

2014-05

Probably top 10 worst experience of my life. Be ready sit and wait. No one can answer your questions and most are rude. If your not a contractor buying a lot of wood, don't bother. If your like me and just doing a simple home improvement project and need a special piece of wood, drive up I-40 and cut the tree yourself. I promise it will be less trouble than going here. Also if you do go, call before. They will close the doors whenever they want. Don't waste your time.

R R

2020-05

Went to SW first thing Monday morning looking for cypress boards 1"x6"x12' and to have them milled with tongue and groove for a remodel project. They promised to get me a quote shortly so on Wednesday I called asking about the quote and was told i would have it that day come Friday they emailed it and i questioned the cost and board feet. As a general contractor I do know how to calculate board feet. The person I spoke with insisted that 12 boards 12 feet long and 6 inches wide by 3/4 thick was 150 board feet. I sent him a link to an online calculator and he didnt bother to reply back other than saying it was 150 board feet. These folks wanted nearly 500 dollars for T&G cypress which only amounted ot 84 linear board feet. I went elsewhere to an honest supplier and never again will I buy from Special Woods.

Stephen Honeycutt

2020-05

Wide selection but if you're not a local contractor, you might get frustrated. 40 plus yrs doing carpentry and buying every type building products and I may never go back because of service also cards add 3% suprise.

Joaquin Suarez

2021-05

John is great, friendly and helpful; same as workers in warehouse. I always shop there for hard to find wood.The lady that works there is horrible, always in a bad mood and makes your life miserable.

Mary Michell

2015-05

I called this store and was blown away by how RUDE, UNPROFESSIONAL and just NASTY they were. I agree with the other reviewer don't waste your time calling them unless you want to be talked down too and treated unkindly. If you don't want someones business you can at least say it nicely... customer service is a HUGE part of doing business and this business has ZERO skills.

Hannah

2022-05

Owner acts more like a jail warden than boss. Fires everyone who actually knows what they’re doing and the products… and not for justified reasons. Customer service doesn’t exist

DALE ALBRECHT

2023-05

The office staff is the friendliest and the yard guys are always Professional.Love Special Wood Inc.Glad they are there...

Zach Newkirk

2023-05

Great service and awesome selections of high quality boards that are hard to find

Bill Seitz

2020-05

Some of the rudest female employees a business could ever have! Why would you have a job that you interact with the public if you are a rude person!

Ed

2018-05

I have been dealing with Special wood for about four years and have yet to have a bad experience with them. I don't order huge amounts and they deliver, with a smile.

William Hines

2023-12

Very helpful and friendly

SteelHeel23 3737

2019-05

Nice people do work with. Have every wood you can think of! Cedar rules....

Henry Depew

2021-05

What a great lumber yard with amazing wood. If you need something special you should look them up

nathan caponi

2019-05

Best pressure treated lumber in town

Lloyd Honeycutt

2018-05

All you need , great service

Jimmy Porter

2022-05

Great people!!!

ash bell

2019-05

Love that place

William Vollmer

2019-05

Expensive !!