CVS

Ameenah Shakoor

2024-03

I was doing some shopping for a customer and I had never been to this location. Susan (the cashier) greeted me immediately and pointed me in the right direction for the items I needed. During checkout, we talked a little and her smile and positive energy made the rest of the shopping experience even more pleasant. It was refreshing because good customer service these days is hard to come by. Great job hiring Susan, CVS!STORE: Beautifully set up and very clean. Fully stocked, too!

Jesse Sorrell

2024-04

Terrible pharmacy. Rude. No English. I would give negative stars if I could. I am moving when I get well enough after hip replacement yesterday. Their entire system is designed to keep you from getting to a person, and then when you finally get someone on the phone, no help. She hung up on me when I asked for someone that I could understand. Good bye and would advise you to do the same.

Joseph Froehlich

2023-12

Was a customer recently and was treated horribly. The supervisor Nia was informing me on the correct order to give the cashier my coupons during checkout. I had a gift card and two of my own coupons, apparently you need to give the cashier your CVS coupons first and then your CVS gift card. I told her she should train her employees and not get angry at me for having to waste her time redoing the entire large order I had purchased. The cashier Susan and Nia were so unprofessional to the point of yelling out loud about me, they both thought I left the store only to find out I returned to use the ATM machine. Two customers next to me vented about their despicable behavior. I wonder what the District Manager is doing about this situation and the other horrible reviews customers have expressed!!!!????

sophie

2023-12

Older white woman at the cashier was extremely impolite and gave me an attitude the whole time I was checking out. This store seems to love hiring the most unfriendly people. Just a suggestion: Teach your employees how crack a smile every now and then.

Everett Bruce III

2023-12

Ladies at the front are unpleasant. Previous guy was nice but talked too much when you just wanted to get in and out. In hindsight, I preferred that any day to leaving the store with a bad taste.Two ladies. Both older, one short Indian lady, one tall white lady. They appear to be in a competition to see who can be the nastiest and most unpleasant. Pretty sure one has helped me once before but the past few times I appear to have gotten her evil twin. If the self checkout experience was better, we wouldn't even have to deal with them. Lots of errors, please rescan, item not found, the system audibly narrating every error and problem throughout the entire process....then you are forced to have to interact with them.Experience today: went to pickup an online order for my wife and when I gave the name she said "I don't look like" my name is ____ and she "needs to see an order number or something". I'm perfectly fine with providing ID and an order number but it feels some kind of way when it's accompanied by comments that imply that she's going the extra mile at my expense. Why not smile and say "sure. Have an order number?" 5 words. Completely different experience for the customer and requires even less effort.Came home and told my wife about my experience and she said they are always like that. How is that your niche? Come on CVS! There is room to improve your self checkout software and get staff that embody your mission statement.

Danielle Loveless

2024-01

Incredibly rude staff and overall just bad customer service. I couldn't remember the phone number for my cvs card and the cashier (who was also the manager) was so rude and essentially told me to hurry up because I was making a line. Will never shop at this one again. Find another pharmacy.

R Paynter

2020-05

I don’t believe I have ever not been in this store without being greeted at the front door by a friendly nice person. Everyone here is helpful. The pharmacy staff is one of the most personable and professional staffs I have ever known. I’ve been using this pharmacy for years just because of the personable attention I receive and I see other customers receiving by the staff at this store.

Alexandra Burn

2023-12

This location has been my pharmacy for a long time but they changed their staff in the pharmacy and the costumer service has gone down incredibly. The person that answers the phone in the pharmacy is not helpful snd seems to be bothered by your call. Definitely im not going there again . Will change the location.

Telea Marie

2023-08

Surprisingly rude (pharmacy)… I believe it was a simple miscommunication but was handled pretty rudely… I came by drive-through after my mom asked me to come transfer her prescriptions. After about 2 times of asking name and birthdate, I gave a picture of my mom’s ID. The staff kept saying that they couldn’t find her but I think what they meant was that there was no prescriptions available. However, I asked if they could find her and they said no. Then, I stated that I have come to cvs multiple times to pick medication up. So, I asked if I should call other CVS and have them transfer it. The staff said yes. I called my previous cvs and they said to asked the new store to call them.When I walked to the pharmacy (after calling my old CVS), I was told to go to the consultation desk with a giggle. Then, the pharmacist with her back turned to me said something like, “I have nothing for you ma’am…. Can you come back Sunday” Taken back, I say nothing and asked, “Me?”. Then, in a nutshell, she says I have no medication ready for you ma’am. Can you come back Sunday. We are very busy! I had to repeat twice that I didn’t want anything. I just wanted to transfer my mom’s medicine or make sure I could come get my mom’s medicine here in the future. She says yes. So, I say something to the nature of, “I thought you couldn’t see her in the system.” Then, she abruptly says, we have a centralized system. I say ok, thank you. God bless. I didn’t mean to cause trouble…I won’t be coming back… but that may have been what they were aiming for… I felt like they were treating me like a drug addict trying to be difficult for drugs (in business casual clothes). My mom can come pick up her own medication here if she wants to but I’m actually the calmest of us two.I believe it was a simple miscommunication but, literally, if they would have said that they didn’t see any medications ready at the drive-through window, I would have clarified that I just wanted to transfer for the future. Instead, they kept saying that they didn’t see her when I gave her name/birthdate twice and gave a picture of her ID.If the two ladies involved see this, God bless you. I have thick skin but you hurt my feelings. Also, I hate to feel this way but wonder if you would have treated/judged me differently if I was not a black person… However, I’m a Christian and I forgive willingly. Hopefully, I can forget this interaction too…

Alex Ducey

2023-09

I was very frustrated by my insurance company's failure to cover the over $1000 of medications my family needs monthly, even after I hit the OOP max.The team at this CVS spent a good amount of time looking for options to help me, and Kathya in particular walked me through options to prevent this from happening again. In the end, our expenses were lowered to a small fraction of what they would have been, with most medications having been covered by co-pay programs she helped me to set up. I also feel like I better understand how insurance coverage works, and how to navigate the healthcare system better.Thank you, Kathya! I tried to leave a positive review through the CVS website for her specifically, but couldn't figure out how to or even if that's an option. If anyone has a link, I'd appreciate it. She was a real lifesaver.

Lou Karwoski

2022-05

One of the worst customer experiences I’ve had. Sat on hold two times to for close to an hour in total. My objective was to have a prescription transferred to this location from another. After getting through I was told I had to call another store to release a prescription hold. I called that store and they said that was not the case. So rather than wait on hold for another 30 minutes I drove up to the location, they pulled the prescription through and told me they were not able to fill my prescription for at least 3 hours. Would not recommend this CVS.

Pens

2023-08

Zero stars for the pharmacist who claims every time "her 15 yrs experience" trumps any question or rationale reason why you should be frustrated.. Don't know her name but you'll know when she starts claiming that her 15 yrs of "experience" makes her better than you or irrelavant..actually seems like she really likes not being helpful..ill be going to store tomorrow to get her name to report her.

Christopher Brunson

2022-05

I would give a negative if I could. The pharmacy managers at High House rd in Cary and Davis dr are unprofessional and rude. I went to the Cary location and the manager was rude and unpleasant. Whatever happen to customer service. These managers need to be fired or replaced. CVS you need to do better because you’re not the only horse in the race. Get it together! You guys can learn a thing or two about manners in the south especially in Cary.

Matthew N

2022-05

I've had great experiences with the other CVS locations but today, my scheduled booster shot is only available at this location. The pharmacist who administered my shot was unfriendly and unkind. I was on the phone while waiting for almost 20 minutes. The pharmacist came out and barely gave me a glance then immediately "ordered" me to get off the phone. For 20 minutes wait, my thought was, she would at least give me 2 seconds to end my call, but ok. After I sat down on a chair waiting for her to prepare the shot, I started to inform her about my mild allergic reactions to the 2 Pfizer shots and I was given Benadryl at the other CVS locations. Needless to say, she didn't have much patience for me to finish explaining, she responded hastily that CVS do not offer Benadryl for reactions and I would need to make the purchase myself. Then she asked me if I wanted to continue the shot or cancel the shot. She gave me the stare while waiting for me to respond. And so I got the shot. As I was walking out, emotionally distressed by her service, I realized this CVS location does not ask or suggest anyone to stick around for 15-30 minutes to be monitored. I decided to stick around anyway and was hoping the Moderna booster might do better, but unfortunately within minutes, I felt my heart was racing and my tongue was tingling numb. I rushed back inside and bought Benadryl. I took it down and after 30 more minutes resting in my car, I felt normal again. My tongue and mouth stayed numb for another 2 or so hours. My reactions to the Pfizer shots were a scale more severe than the Moderna. But both shots definitely required being monitored and a dose of Benadryl. My complaint with this CVS is for their lack of compassion. I know everyone have had bad days and I hope it was also the exception for this pharmacist. Otherwise, she's in the wrong profession.

James R

2020-05

Super clean, well organized store, with an ATM and photo center. Friendly staff.

Bethany Vanspronsen

2019-05

The pharmacy staff at this CVS go above and beyond to get to know their patients and invest in their care. At such a major intersection I can’t imagine how many patients they serve but they always seem to remember to ask how things are going and remember personal details. They have been very helpful in making suggestions when certain medications have not been covered by our insurance. This CVS pharmacy has the convenience of being a large company but the service is like a mom and pop shop. Thank you!!

Camille McCann

2023-05

The pharmacist at CVS at Winston Hill is outstanding. She is helpful, professional, willing to listen and takes time with customers. She is the epitome of what one would want in a pharmacist.

Megan Freeman

2022-05

Very rude. Definitely one of the worst experiences I've had. Unable to coordinate automatic refills after three monts and three in person visits and a couple phone . They were not able or willing to answer basic questions or tell me what i had was wrong and were condescending, rude,and implied it was my fault they didn't answer a question right. The willingness to help get things sorted was beyond underwhelming. I would definitely reccomend going somewhere else which is what i will be doing next month.

Tony Rice (rtphokie)

2023-05

This was once the best CVS around, speedy, friendly and thorough pharmacy staff. But sadly no more. They are understaffed and overworked. What used to take minutes now takes hours.

Brian Willis

2022-05

My son, who is 20, tried to obtain the COVID vaccination at this location and they denied him. He made the appointment online per this locations instructions and they said his insurance was not accepted. Funny thing is the vaccine is still free of charge at least currently. They stated that he had a different insurance in the system but could not tell him which insurance that was. They did not try to assist him in changing his insurance or finding out how they could administer the vaccination without having insurance even though they very well can.I will not be using this CVS from here.Very disappointing

Praveen Sriram

2018-05

Very friendly staff and a great selection of products and is very close to my house. Prefer this CVS than the one on Morrisville Carpenter but I fill my Rx at that one. Maybe should transfer my Rx's to this CVS. Great customer service but just doesn't attract too many customers since it is not as well known. :)

Emmanuel Spence

2022-05

The worst CVS location in my opinion. The short lady Marina has the nastiest attitude. Her customer service skills could use a good deal of improvement.

Amy Bonchonsky

2020-05

This is by far the best CVS pharmacy in Cary. There are 4 CVS pharmacies closer to my house but this is only one I will go to. The staff are friendly and professional and never act inconvenienced to make a call or special order.

Amanda Alvarado

2022-05

The pharmacy drive through is so terribly slow!! I came to drop off my prescription and was told it would take 1-2 days to fill it and that they would call me to notify me it was ready., they never called. I came to pick up my prescription and waited over 30 mins!

Tiffany Roney

2023-09

Employee watch me and my boyfriend shop throughout the whole store as if we were doing something wrong and then didn’t allow us to use the self checkout when we said we wanted to.

Red “Panda” Panada

2022-05

I walk in not greeted.Bring things up. Nothing from the cashier. Yelled at by the tall black guy named Jose. Pharmacist yelled at me over wanting to transfer my Rx from another CVS. Like I'm sorry I moved across the country and didn't turn auto fill off.

Dale North

2022-05

Why do they let people camp out at the take out service? It shouldn't take 5 +minutes to retrieve a perception and take payment. They should make customers go inside if it's going to take long.

Edda Bataan

2019-05

Head Pharmacist "M" does not have great work ethic. Confirms a position to a single parent who moves across the country to find out instead a 5 hour work week is offered. Terrible way to treat staff well now former staff. Unprofessional.

Treva Weaver

2020-05

Always friendly and helpful. They make me feel like I'm family..always clean. Some of their products are a little expensive but I just use coupons I receive. :)

Jackie S

2016-05

The pharmacy team is the most helpful and courteous pharmacy as a whole that I have ever had the pleasure of working with. You won't find any rude or incompetent people here!