Carolina Biological Supply Co

M 3

2024-02

Ordered 3 largemouth bass for my fish tank and had no issues with the ordering process. I also called customer service before placing my order online and the lady I spoke with was extremely helpful and had a pleasant attitude. Fish came a day earlier than expected and packed very well. They also sent 4 fish instead of 3. Thanks Carolina Biological Supply!!

Beth Raines

2024-01

I ordered 12 lunar moth cocoons and followed directions to get them to hatch. None hatched. I even contacted customer service. All they said was to make sure to follow directions. Definitely not with the cost of $144.

Kyle Garrity

2024-04

Ordered dragonfly nymphs. About half were dead on arrival. Customer service was very prompt in responding and shipping a replacement.

Ashley Hoffman

2023-05

We ordered caterpillars after buying a kit at our local Bass Pro Shop and my daughter was so excited but when they arrived, they were no longer alive- I'm guessing due to inclement weather. I emailed them to see if anything could be done and we had a new set sent to us within the week! Great customer service and we are excited to watch them grow into butterflies! Will definitely order from them in the future.

Mira93

2023-05

Do not order from this company I don’t know what is going on with their customer service or their ability to even take orders but it’s terrible. I placed an order. I got the confirmation email saying that my order has been placed and that I should receive it within two weeks the day that it was supposed to arrive, came and went and no package. I wrote to them and found out that they needed credit card information which I do not understand why there was plenty of money in my account and they never charged me. I am still getting emails saying thank you for your order, but they have not charged me and I have not received any packages. What really makes me upset is I still have not had any contact with anyone from this company about why they have not charged me and where my order is. You would think that somebody monitoring the orders would notice and try to contact me to fix the situation, but no. I will not be paying these people and I am no longer interested in getting any of their products that from the looks of it most people get them damaged or rotten anyways and I do not feel like I’m going back-and-forth with customer service over a $10 case of butterflies. I highly recommend if there is another company that supplies caterpillars that you go with them instead.

Vanity A

2024-02

It's a scam site. They charged my card for the original amount of $32.07 and 2 weeks later tried to charge my card for $3287.

Franklin Castellano

2024-02

Unprofessional and unreliable company, they do not supply paperwork for materials (coa’s), very bad customer service, I do not recommend at all.

Kathryn Cole

2023-05

Required to order through them for my college chemistry course. I ordered weeks before the first day of my course, sent them my money, received a confirmation for my order via email, the first day of my course came and went but the package never came and there was zero communication about any delay. I ended up calling their customer service number and had to reorder over the phone. There was no apology, no rush order. Was told that my order would be coming that next Thursday however the order did not come until the following week thereafter. I had to make arrangements with my professor for sending in my first lab late, which really set the tone for this already challenging course.

Kim Muller

2023-05

I was very pleased with my purchase of hermit crabs. Every part of it was great. The hermits crabs were healthy and very active. They were packaged very good for their protection. Received in a very timely manner.

Isabelle

2019-05

I needed a kit by a certain date for class, so I ordered it and was told I would receive 2 day shipping as it involved live insects. It took me speaking to three customer service representatives to even determine that I would be eligible for 2 day shipping, even though my package listed that it was live. Four days later, after still receiving no shipping invoice, I contacted customer service again, only to find out that my package not only did not ship, but would not arrive for at least another 4 days. Not only was the 2 day shipping nonexistent, but now the insects in my kit will have to be replaced because they will likely all die before they even arrive to me. The most frustrating part was not a single one of the four customer service representatives could give me a straight answer.

Chelsea Coleman

2021-05

Ordered ants for my nephews ant farm, first vial only had 1 live ant. Then without me reaching out or requesting anything my card was charged again for a second vial. I figured I needed more ants so I didn't complain, until I received the second vial over a month later with all dead and very torn apart ants inside. I expressed my review/issue with customer service and this is the response I received:"Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"Terrible and will never recommend.

K H

2021-05

We ordered a number of butterfly kits and most developed mold. As a result, many never hatched. Additionally we were informed by CT DEEP that these never should have been sold to us in the first place. I wish I had known that in advance. It's really disappointing that the company isn't following state guidelines.

Cyndi Haling

2021-05

My ants were dead when I received them. I ordered ants for my son for a small ant farm he had. When we received the ants they were dead. Waste of money. I will not recommend this company nor product to anyone. I also tried to send them my review and because they didn't like what I had to say they wouldn't allow my review. So I'm putting my review up here. This was what they sent me:Cynthia Haling,Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!

T T

2022-05

SUPER RUDE customer service from Sara and Brandy. I spoke with Sara online (live chat), and she basically told me to reorder the whole lab kit. She then asked “Why did you do that if the instructions didn’t tell you to?” Absolutely NO help. I then called and spoke with Brandy. She was rude from the start. She couldn’t answer any of my questions. Which, btw.. you don’t have to yell so much! THANK GOD I finally got transferred to Samantha. When I tell you she was the SWEETEST. Went out of her way to help me. I’m beyond thankful for people like Samantha. So helpful and I truly appreciate it. Samantha, if you see this, YOU ROCK! ❤️

Cindy Shaver

2019-05

I ordered a product and paid for second day air. There was no mention that there was no weekend delivery and no price for the service. So after I paid, then it showed on my receipt the 2nd day fee. But I won't get it until 5th day after order was placed.

Jason

2016-05

I had to order a specimen for a biology class that I am taking. As an adult with a full time job I don't have a great deal of spare time. I ordered an eye and a heart from them and picked 2nd day shipping because as a responsible adult I knew that I was leaving for a business trip that was during the time the assignment was due and thought it made sense to just go ahead and get it done early. Unfortunately Carolina Biological Supply had other thoughts, while they did manage to get some parts in a box and get it to house, they failed to get the right parts in the box. I was sent an eye (which I should feel lucky I guess) but instead of the heart, they sent me a brain (which may speak on a deeper level.) both specimens are sub par. I contacted them and was met with a mildly decent Phone rep who basically listened then used the " I'm going to submit this to such and such". Suffice it to say they messed up, It cost me money, and they can't tell the difference between a heart and a brain. Just beware and use a different company if you can.

Jack o'donnell- mache

2021-05

Had an order from them ship to the wrong address. Their customer service people promptly re-sent my order and we’re very helpful and responsive.

Tunisia F

2022-05

My ladybugs are on backorder for another 2 weeks, but they communicate with you. Much appreciated.

Ahmet Adiguzel

2017-05

THEY did not send my orders even after 25 days from the actual delivery date. Their team has lack of communication.

Rider Harrison

2019-05

Reasonable shipping times and a high quality culture of the bio-luminescent algae that I ordered, its still thriving and its been 3 weeks since I ordered it.

Sein Lee

2020-05

Great customer service! Tech support and E-Team specialist were so nice and helpful.

Confederate Farms K Lange

2019-05

This facility has been the best I have crossed yet very helpful no matter what your question is me and this company will ha e a long standing relationship

Heidi Miller-Mommerskamp

2018-05

they answered every question and delivered very fast! Everthing was delivered in good shape! Thank you!

susan guterman

2020-05

Wonderful company , quality products, very professional and educated staffSusan Guterman/ CSH Laboratory N.Y.

Charles Mumford

2023-05

I have worked there for 8 years.

Alyx Kinney

2023-05

Top of the line products. Cool company.

Lynn DeMartini

2022-05

GREAT customer service and GREAT products! THANK YOU!!

Harold Swann

2023-05

Ok, but very busy place.

Merrix Watson

2020-05

Quick to get into and quick to get out

Ashley I love you cookie Hunt

2014-05

The staff is wonderful!!