Walgreens

Linda Everett

2024-03

(Not my actual account) Every single month there is an issue with my prescription refill. They always tell me to contact my prescriber and she always says she puts in the refill. I called today to get my prescription and to see the status. The lady said theres no prescription on file at all which is odd since i've been going for months now. I hear laughing in the background when Im talking on the phone. Its very disrespectful and rude when I have to deal with this each month and nobody does anything to help resolve the issue...

DAVICH G

2024-04

The stole from me $30 i have recepit and everthing and they said the cant do nothing and are videos where they can see the Manager said wallgreen stole my money and they cant do nothing call corporate is awsome

Grace Smith

2024-04

The Walgreens at this location provided excellent customer service with pick-up order. The parking lot is very spacious and staff are very kind.

Sunny Digital

2023-05

I am not sure why there are so many negative reviews for this Walgreens. I have used pharmacy services at this location several times and I have received nothing but stellar service. I want to give a shout out to David the pharmacist who is excellent and has a wonderful team of people working with him at the pharmacy. Just the other day the pharmacy helped me to save $400 but offering me a suggestion on how to obtain a coupon from the manufacturer of a particular medicine. One time the pharmacist David even called me a few days after I picked up the medicine to see how I was doing, no pharmacist ever has called me back after I picked up a medicine to check on me ever!!If you like this review, don't forget to click on "Helpful” button below

Brenda Rives

2023-05

I was in the Walgreens on Jenks Rd in Apex. Alex was the cashier that checked me out. After purchasing the gift card I ask him if I could get a piece of scotch tape to attach the receipt to the gift card. He quickly ran to the photo area … got the tape… and taped it for me. As I was leaving … he said Have a great day Brenda… he remembered my name when I checked out. THAT’S customer service! Thank you Alex!

Stephanie Lyn

2023-05

For a drive through pharmacy Im not sure how it takes so long to get cars through the line. If someone needs to wait for something to be picked up, they should have to drive back around or pull over to the side. When its my turn it takes less than 5 minutes to get my package and pay, not sure what is so hard about this. It would also be nice if the pharmacy opened before 9 for working adults as well. Stored will soon suffer from companies like Amazon who can ship prescriptions right to your door. This used to be my primary spot for years and its disappointing Ill have to look for a new place.

L E.

2023-05

Manager Erica/Erika said she would call me back, but would not confirm my phone number AND phone number she had for me was incorrect! How exactly are you calling me? Refused to confirm Walgreens' mistake would be rectified. Said she would "kick the issue up to corporate" when the previous store I spoke with said it was a nonissue and could be done, "no problem at the store level." Walgreens mistakenly put an extra booster on my child's National Vaccination Card and it has not been corrected. Pharmacy Manager Erika said she would "try" to have it removed, would "try" to call me back.

Jacqueline Grace, RN

2022-05

I have no complaints about the store itself, but as a Registered Nurse, who advocates for and does whatever is necessary to get MY patients everything they need and won’t stop until it is done - I will not allow someone to suffer ever… so my complaint is about this Walgreens pharmacy, and the inadequate and incompetent level of care given/ received and executed by the pharmacists/ pharmacy manager apologizes, but I have called every month for the 3 months that I have lived in NC, and still my medications are never ready, always over a week late, they do not do what they say and promise they will do each time i have called, they “forget” / don’t order my special injections - causing a huge delay in my care and causing me to go into a flare - absolutely unacceptable. I don’t complain. I am understanding as heck.. I never leave reviews and make it a point to be supportive of fellow healthcare workers.. but I am escalating this as far up the line as I can in my power and then will be contacting my corporate contacts. This is the worst part pharmacy I have ever dealt with. This is so disappointing and appears to be an ongoing issue according to others reviews. **Walgreens - FIX YOUR PHARMACY ISSUES!!

Sami Farmer

2022-05

Store was clean and well organized, however, no one was at the register when I came to this store. I waited 5mins or so but the store associates continued to stock items instead of checking me out. Obviously I left the store without purchasing anything. There needs to be retraining done here because ignoring customers is something I would expect from family dollar, not Walgreens.

Jennifer Glenn

2023-07

Honestly I’m not sure why they’ve received poor reviews because every time I come here I get fantastic service. I’ve had multiple situations where there was confusion over a prescription, and each time they have gone out of their way to assist me.

Kim Gowland

2023-05

They are listed online as having “at home Covid tests”. I went into the pharmacy and the girl took five minutes to acknowledge me. When she finally did acknowledge me I asked for an at home Covid test and she very lackadaisically says “oh we don’t have any of those anymore“. I asked if she knew where I could get one, and she kind of leans over and asks the pharmacist (I surmise), and the pharmacist says “no.”Why advertise it on the website as having them if they don’t have them in stock anymore? Very disappointed in this experience

J

2020-05

I really like this location compared to others in the area, the pharmacists are really nice, understanding and have your back. I can't say the same for other locations, which feel like they've become rude and pushy when you ask questions, or have requests and/or concerns with medications. Sure, this isn't architecturally the fanciest Walgreens location, but it's very local, distantly close and homey.

Jodi Patalano

2022-05

I’ve got no complaints about the store but the pharmacy is slow and inefficient. I can be first in line and still wait 15 minutes just to pick up a prescription. I’ve tried going at different times of day; both inside AND the drive-through. It’s always a lesson in patience.

Michael Daniels

2019-05

This walgreens is the BEST yet. I shop here often and have always been given top notch customer experience. The staff is always welcoming and will help and guide if I have any questions. They will also help find the best deals even though they don't necessarily have to help me find coupons etc for items I am purchasing. They're always polite at checkout and mindful of my time when they have a line. someone always comes out to help expedite the checkout process. Can't say enough great things about this neighborhood Walgreens!

Tai M

2021-05

I presented to the labcorp in Walgreens in Apex, NC for a drug screening. I arrived at 9:58am and was in the aisle waiting to be called and/or texted for my turn. While waiting there were other people also in line waiting. There is no signage, seating area, or clear directions where to stand or be while waiting. The technician Crystal came to the door and was extremely rude to one of the gentleman waiting. He stated he received a text so he was waiting to enter. However there was another female waiting who’s turn it actually was to be seen. Crystal went on to bluntly state “ stand back 6 feet and I’ll call you when it’s your turn!” There was no customer service in her demeanor whatsoever. I received a text message notifying me it was my turn. I stayed where I was and when the female client ahead of me exited I continued to wait patiently. Approximately 45 seconds later Crystal reappears at the door and states my last name. I walk toward the door and present my information ( ID & Lab screen form). Crystal then makes an announcement for “ everyone to wait until she states everyone’s full name!” I have a unique last name, so I was well aware no one else in line has my last name. I asked Crystal if she could be nicer as her previous interaction with the gentleman in line was very curt and rude and she’s being rude to me. I informed her that her communication was so troubling that a different woman in line went to seek a Walgreens manager to report her behavior. Crystal became very upset after I told her this and went on to state that “ that has nothing to do with me! I’m employed through labcorp so Walgreens ain’t my boss!” I informed her I am a healthcare professional and that her behavior was not professional and very rude. She proceeded to start the drug screen process by asking me to lower my mask. I explained my reservation about doing this and Crystal yet again began to raise her voice and be rude. Crystal stated “ either you can lower your mask or we don’t have to do this healthcare professional or not!” I asked her to not speak to me like that and lowered my mask as she asked. Even after I lowered my mask she went on to rant about “not dealing with this today!” and make rude unprofessional comments. I again asked her to not speak to me like that. She said she would not proceed with my drug screening and had her co-worker complete my drug screening. Her co worker whom I believe was named Tameka was phenomenal. We completed the drug screening, however it appears that the system was still logged in under Crystal’s name as her name is on my post drug screening printout. I wanted to comment on my experience because it was just so negative and unnecessary. Crystal did not show any professionalism, customer service, or control of herself at all. I will not be returning to this labcorp location and will notify my colleagues ( MD’s, NP’s, PA’s, RN’s, & MY Patients) to not utilize this location because no one should have to feel the way I feel after my experience with Crystal B. the labcorp technician who worked on 12/30/2020 at 10am in the Walgreens location.

Brad Carey

2020-05

Relating to the pharmacy, the drive-thru is always fast and efficient. I've never had a problem inside with waiting. Prescriptions have always been available after I receive notification from their App or via email. Everyone has been friendly to me.

Hannah Martin

2021-05

The pharmacy at this Walgreens is useless. They constantly call you if you have medications ready, even if you don’t need them and have never requested a refill. They sold my fiancé medicines for both of us that were not needed without explaining what they were and asking if we still needed them. My fiancé has a brain injury and processing deficits so he doesn’t always think to ask about things like this. This leads me to believe that they are just focused on making money off of insurance companies and individuals rather than helping and caring about their customers. We will be switching to a local, family owned pharmacy and I would recommend you stay away from Walgreens Pharmacy and do the same!

Janet Stark

2022-05

Im new to the area and I am happy I chose this Walgreen's for my prescriptions. I went at a nonpeak time, so there wasnt a crazy line or anything and was promptly greeted by Andrea, the pharmacy manager. She was very pleasant, helpful and informative.

Neha Mishra

2020-05

Worst staff ever. We went to get a passport size picture for our 1.5 year old and within the working hours but they were outrightly negative on the hours and said to come the next day. When we retaliated, they agreed to click the picture with no cooperation. How can you click a picture of a small toddler without cooperating. We ended up not clicking the picture at all. Very bad people who do not want to work.

Shan Gurunathan

2023-05

The worst Walgreens ever. The staff are extremely rude and unhelpful. They treat you as if you have come to the shop to rob them. Never setting my foot again here.

Ravi Kumar

2022-05

Tehsheen in the pharmacy was very rude to us and very disrespectful. Hated her attitude. She was very nice with some people. I don't want to waste any more time typing about her and this particular store.

vishal patel

2023-05

I been there to return item which i purchased a day before and lady was helping couldn’t even scan barcode on receipt. And find product in the system.Later she asked to return to store where i purchased..

Max Schultz

2023-05

Waited an hour for an 11am appointment for a flu shot. Started taking people that arrived after me before I just up and left.

G Smith

2021-05

This will be my last time going to this pharmacy. They never have my prescription ready and always say it will take 10 minutes but I always have to leave and come back and as always another long wait and once again I have to come back because they don’t want to be a pharmacy

akshaykumar sripathi

2022-05

Extreme delay in getting COVID vaccination process, both of my shots almost took 45 min more after my reservation. Pl do not prefer this place for vaccinations.

Gabriela Feldberg

2022-05

Extremely long waits for flu vaccines even with appointments. Send they are understaffed which explains it but maybe try elsewhere until they’re able to address it

Sheri Laakso

2016-05

The pharmacy is awesome! The pharmacist Christy was outstanding in my time of need and many questions!! All people that I have worked with in the pharmacy are super nice and helpful. Great job guys!!

Chris Kallio

2021-05

The staff are always helpful, friendly and welcoming!I never have to wait long when checking out.It is always a pleasure to shop in this store.

Shawn Flaherty

2020-05

Best Walgreens in a 30 mile radius. Knowledgeable and friendly. Worth the extra drive to come to this one. Stay away from the one on Williams Street Apex.

Ken Dalton

2017-05

TERRIBLE.. WONT BE BACK TO WALGREENS.. Just got out of the hospital and went to Walgreens to fill scrips so I could rest... I watched the pharmacist deal with customers one after another in a very angry manner as i was waiting to get my meds filled..Due to a serious medical problem, The doc put me on some very powerful meds and it was the most uncomfortable feeling I have ever had... the way she talked to me and acted, It was almost like I am a criminal.. I was close to walkimg out.. Sick as heck, waited for over an hour and felt like i was breaking the law.. she did not even give me a consult at first because she told the cashier, "I am sure he has had this before"".. I havent and she talked to me about the meds like she was disguested.. TERRIBLE EXPERIENCE... SICK AND EMBARRESED.. SHAME ON YOU...