CVS

SEOYEON YOO

2024-05

I ordered throught the app and went to pick them up.There were only one cashier while the line was very long, and they adressed me to stand in the line. It took me 15 minutes to get my order, which i would rather grab them myself and use the self check out.Also they messed up my order a bit: ordered 3 sour patch and 3 swedish fish but got 4 sour patch and 2 swedish fish. If they were out of stock, they should have asked me first before they replace them with anything. Now i have to go to another store to get another swedish fish, and have one sour patch that is useless.They gave me products that are wrinkled, the finale of my bad visit. Would not visit again, at least the one on the fulton street.

Ankita Banerjee

2023-06

Decent store but if you are looking for alcohol, they have a very limited and subpar collection. The store itself is clean but we were creeped out by people standing there simply staring at the customers.

JONATHAN PASCONE

2024-01

My brother is a pharmacist which has thought me that Pharmacists are truly amazing people that deserve respect and CVS is notoriously one of the most vicious employers for these well-educated workers. That said, I’ve never been gaslit by a pharmacist when following through on verifying quantity of stock before my psychiatry appointment. There’s no excuse for how I was treated and it was inappropriate at best.When calling in asking a simple question about a prescription I was met with being told to stop trying to get my prescription because no one has it. I asked about an alternative I use in case of stock issues and he cut me off saying to stop trying.I told him I had just called a location and found out they had it in a small quantity and that I was using this as a potential backup option. He said to stop calling this place- thanks for calling, then hung up.Needless to say, I moved here for school. These meds are for school. I asked a simple question and was bombarded to stop calling CVSs and harassing them. This was the first time I had called this pharmacy, and the second call I’ve ever made to a CVS in NYC.I don’t usually write negative reviews, and people have tough days- they are entitled to their feelings . But, this is my third week in the city and no one deserves to be yelled at when they are following instructions from their doctor.

Joan Randell

2024-01

I've been going to CVS at 129 Fulton St, NY, NY for decades. In the last year, they've made numerous errors with my family's prescriptions - incorrect dosages mostly and texting me that a prescription was ready when it wasn't. The reason for the text their rep explained, was that they want you to come in and purchase shampoo, CVS's errors have caused major problems and, if I didn't catch them, could have led to worsening medical issues. I've complained to the pharmacists and the customer service representatives to no avail. I'd be very cautious about using this pharmacy. I'm considering changing after all these years.

KPS S

2024-01

I've lived in the neighborhood for 7 years. I love the crew there. Especially Lissette!!! She is always so friendly and helpful and asks about my pet and it makes my day when I get to run into her there. There is a Duane Reade that is closer to me, but I honestly walk the extra block in case Lissette is working.

Puriya Mirza

2024-03

Been coming here for nearly a year and the staff is great all around. Whether I’m at the pharmacy or anywhere in the store, everyone has been so helpful and friendly.

Klebber Bezerra

2024-02

great store. always clean, professional staff, great prices and discounts. I never have issues and I shop there almost daily. highly recommend.

Todd Morgan

2023-12

Fun fact: Airlines and international border controls recognise Passports as forms of ID. The 20 year old at the pharmacy, however, does not. "Do you have a US ID?"No. No I do not.What's good enough for United Airlines should be good enough for CVS when you're trying to buy something to stop your nose running.

Anthony Halder

2024-01

It was amazing shopping at CVS. I experienced very worm environment and the the the way CVS members attend their customers are awesome. I love being in CVS to buy my important stuffs.

Jesse Dempsey

2024-03

I go in at 630am o buy mucinex. The manager watch the coworker give me mucinex cause it is locked up and I ask is it on sale cause it’s all under sale signs. She says nothing. When I get to front to pay she says sorry not on sale. Why she didn’t manage situation from the beginning. I asked 4 times to be sure.

A L

2018-05

3.19.18 - called to see if they have the flu vaccine for seniors and they did. My doc's office sent prescription and 15 minutes later it's getting prepared for pick up.There are about 8 staff bustling so thisbslot is busy. However there is one person chilling on her phone. Maybe a 15 minute break?

Wayne Nesmith

2024-02

This particular store has one of the worst sales clerks I’ve ever seen she’s rude unprofessional does not know how to speak with the customers everyone to her is a criminal in the store. You can be looking at an item that’s on the shelf without even touching it as she will stand there literally 2 feet from you and stare at you which makes the shopping experience in this particular store very uncomfortable. Her name is Cheryl. This incident happened to me on November 3, 2023 at approximately 11:30 PM

A Em

2023-10

The worst CVS location, I live right next to it so I am forced to deal with them every month. Rude, condescending staff…they lie to you to your face, as well. On multiple occasions they would tell me that my medicine is “out of stock” they placed an order but oh ah can’t get it and then someone I know would get the same exact medicine at this location later on that SAME day! And, at times, another pharmacist would turn up and fill my prescription which others have told me cannot be filled cause it’s out of stock and they cannot get it. It was clearly a lie. They should all be fired I don’t even know why they target some customers

Eliot Malone

2018-05

Plenty of people asking if you need help. Aisles were clearly marked and the store is very clean. Checkout was fast as well. Very good location right next to the train. Would recommend if you need something and are in the area.

Haven Miller

2023-11

Terrible experience! The CVS website said every location had the Novavax COVID shot, and advised to walk in or call the pharmacy. I tried calling, but gave up after no one answered for 10 minutes. After walking over to speak to the pharmacist, they told me they don't have Novavax and don't know why the website says they do. They then told me next time I should call ahead, to which I responded "I tried calling ahead, no one would answer." They sent me to another location on Broadway, which also did not have Novavax. CVS shouldn't say they have it in stock on their website, and employees should actually answer the phone!

joan inman

2024-01

Had great experience today with Farzana. She went out of her way to help me set up and get an extra care card for CVS!

SAITO JUN

2023-09

WORST CVS PHARMACY I’VE EVER BEENWas trying to open a locked case. The only store employee I could find that moment kept telling me to use a button to open the case, insisting it was the only way. Well it didn’t work. Before I could finish asking, he walked away on his own.Unable to find anyone else to ask for help, I attempted to open the case after pressing the button. Suddenly a female staff member appeared behind me with keys and questioned why I was trying to forcefully open it. Even after explaining the reason, she continued to blame and accuse me. Thank you for ruining my day and providing an unparalleled terrible experience. I understand the challenges and tiredness of being a shift worker, so I forgive your guys being rude you’re so welcome. However, please ensure you have enough staff available for assistance before locking most essential items!!

Thibaud Leblanc

2022-05

Liars! Arrived there at 11.20pm while there are signs all over (see pic) saying 27 hour, and on google it says 12am anyway, I noticed a clerk in the store, knocked at the door and the guy laughing tells me « it’s been two years ». Two years what? What about the signs then, what keeping them up if it’s been two years?! Then he scrolled down the curtain on me. CVS — if you guys don’t abide by your own 1) signs or 2) website hours, then don’t give me that BS about the pandemic, just TELL the customers ahead!

Christina Jones

2024-03

Love cvs always friendly here the manager and Joyati are always welcoming and helpful. Keep up the great work!!!

John Rogers

2023-08

Today (07/28/2023) evening, I was helped by Ms. Lisa at the cash register, and she was kind, helpful, and professional up to a level where I thought of appreciating her. Also, there was another lady with a burka, and she was so very helpful and kind too. I came in to get a knee brace for my friend who was in urgent need of such as well as pain medication. Both these ladies helped me to make my friend feel better. Thanks, CVS, for hiring such wonderful people.

Janice Gehlmeyer

2023-09

Completely incompetent pharmacy .I have Parkinson’s disease with severe hypertension. waited 10 hours for BP meds to be delivered. I am unable to walk to pick up and cvs was informed of that several times by my Dr . Called several times and was told by the usual rude pharmacy staff it was on the way. It never arrived. I am now waiting for a medivan to take me to the hospital with hypertensive crisis. BP 199/120. Thanks a lot CVS.This is criminal incompetence.This is not the first time CVS delivery is a no show with critical meds or pharmacy staff made excuses that the “ delivery guy didn’t show up today” without letting a client know their meds are not coming.The usual wAit time is over 8 hours.If you call within an hour of the pharmacy closing they often disconnect you or do not pick up at all.This is callously unprofessional for a business that deals with people needing their medicine.Several times the wrong meds were delivered or an important medication not included in the delivery order. Try getting through to have the missing medication delivered and you’ll only speak to someone who does not know anything. Then they’ll hang up on you.This was not a one time event which is why I am writing this review.Avoid the 129 Fulton St CVS at all costs

Carrington Berry

2024-04

I was greeted at the door by Antonio, very respectful & helpful everytime i stop by.

Sergey Blashkov

2018-05

Huge CVS store in Lower Manhattan.The photo department is good enough.The staff is nice and helpful.The only place I had found custom photo print size appropriate to my needs.

Michael Pedoeem

2024-05

Just called the guy about passport photos and he hung up right away. Didn’t even stay on to answer further

Sara Kern

2023-08

This is the absolute worst pharmacy I have ever been to. I have had several situations where I was told my prescription would be ready by x time, and when I arrived to pick it up - I was told they don't have it and can't get it before close. Twice this was for medicine I urgently needed. Another time, the pharmacy fill the prescription and gave me the wrong medicine - I only noticed when I went to take it that night. This is a major problem and put my health at risk. When I called to discuss with the pharmacist I was met with someone who was rude and condescending saying that my doctor should have known to send the prescription to a specialty pharmacy. While that may be true, their staff should also know not to tell a client a prescription would be ready by x day/time if in fact they do not have it and cannot get it and furthermore they should not fill the prescription with the wrong medicine if they don't have the correct one. Am going to escalate this to CVS directly because it could put someone's health in jeopardy. Shameful and disappointing as I have always used CVS pharmacies to fill my prescriptions.

Christine Meyer-Herman

2023-07

Shockingly incompetent pharmacy. Everyone there should be fired. This review is not due to a one time problem but the general way they do business. If your rx is not available or on back order don’t expect a courtesy call.your doctor might get one. Maybe. Probably not. If you are waiting for a delivery cause you are too sick to go out prepare for 12 hr vigil and an incomplete order. If one of your rx happens to be a controlled substance expect CVS to decide whats best for you, not your doctor, and for CVS to treat you like a junkie by refusing to fill or deliver your rx claiming “ it’s not time”, even if it’s past the 30 day time. Expect them to do as they financially please . Fill it or not. Expect 36 plus minute hold times, then to be disconnected. Don’t ask to speak to a manager, apparently none work there. The App is not user friendly and gives conflicting information on the status of your prescriptions. I could continue with this rant but I’m too sick. I would have felt better had cvs shown up with my medication by 8PM after I called and was told the medicine was out for delivery at 8 AM.Go anywhere but cvs. They are condescending and rude to patients. They second guess your doctor’s prescriptions when it is not their place. They give patients conflicting information. They lie just to get you off the phone. 10 pharmacists will give you ten different rx explanations, all of them wrong. The APP is a joke. Calling them is worse still

J. Lilly

2023-05

I live within a block of this location, and I have two main issues with how they conduct business.The first is that they are far from consistent with their hours. Supposedly, they are open 24 hours a day, but half the time that is blatantly false. There have been days that I’ve shown up at 11:30 PM and they are closed and other days I’ve shown up at 2:00 AM and they are open. If you have a giant sign that says “Open 24 Hours,” then your business needs to be open 24 hours a day seven days a week. If that is not to be the case, then note that in some form of public representation. It does not reflect well on the CVS brand for a location to loudly proclaim something in multiple lighted signs outside your place of business, and then prove not to follow through with that promised message.The second issue I have is that every single thing is in a locked case. If you need to move quickly, you’re not going to get in and out in a timely manner. It takes absolutely forever to get any assistance to have a single case unlocked to purchase something that is lucked away (so basically everything at this store). Meanwhile, there is a Duane Reade less than 500 feet away that has absolutely nothing locked in a like manner. If CVS has such a problem with shoplifting that it needs to have locked cases, then why in the world do they have security guards at the front and multiple employees stationed throughout the store. Maybe they should use those salaries towards paying a legitimate 24 hour a day staff instead of falsely proclaiming hours, that are not true.Patron this location at your peril. I suggest visiting the Duane Reade at the corner of Broadway and Park Place. It’s a far better use if your time and money.

Leopoldo Leopoldo Gout

2024-02

Asked politely to clean side street on Ann where we find at various times human or dog waste on your wall / streetPlease clean itIt’s not just 311 each building should do their partWe all live here and it’s tight.

Jun Wang

2023-05

There are staffs to greet you when you enter the door located at 129 Fulton Street, New york, NY..I have been shopping in the store several times recently. When I need help, the clerks are actively involved, helping to open the locker to get medicines, etc., and helping to settle the money. It is very convenient. Among them is the manager of the store. It is common for him to be busy recording work in the store. He has also actively responded to my inquiries, helped to find the goods in the store, and picked them up for me. I am a senior customer, thanks for your CVS haveing such a good pharmacy store and staff service!Thank again!Jun

Cherise Maldonado

2023-05

This location is absolutely amazing! They are always sweet and friendly. The pharmacy is also the best in my book! I forgot my blood pressure medicine and they were able to issue me a pill for today. Thank you everyone at CVS YOU GUYS ROCK!