CITIPUPS VILLAGE

Kennia Dale Baez

2022-05

Great experience! This place has a lot of cute dogs. I wanted them all. But this cutie stole my heart. They let me spend time with any dog I wanted to see. They also helped me get the supplies I needed to take the dog home. Very nice and friendly staff & clean store. I have my little dog 3 weeks now, and he is so adorable. His name is COco😍. Also, if you never have a dog before, you will need to pay 99 for a NY licensed before taking the dog home. But also I got $300 discount and a free toy. Plus, if you go to a vet, they suggest you will get the first visit for free (to make sure everything is good with the dog). Thank you, guys!

Damian

2022-05

My family and I have been looking for a new dog after the loss of our beloved first dog Rex. We came to CitiPups and my brother instantly fell in love with this little Toy Australian Shepard puppy and we ended up taking him home. We named him skippy and so far he’s in great health and everything has been going smooth with him growing up. Both my brother and I work at vet clinics as Vet assistants/Techs so we have experience with animals. In my opinion everything seemed very professional, the staff took very good care of the animas. we were giving a feeding routine with our new pup as well as a oral deworming medication to go home with, They even give you a free exam at a vet clinic along with a phone number you can call or text at any time where they will guide you and give you tips if something is off with your new pet. The staff were all very kind! One of the employees gave my mom his personal number and told us to text him if we have any problems. Great experience!

Sarah T

2023-05

During the pandemic, we struggled to find a dog and turned to citipups. We absolutely fell in love with our dog at first sight. He was our whole world.By the first year, he was diagnosed with an extremely serious condition and we did everything to try to help him.2 weeks ago, our less than 2 year old dog died from this hereditary condition.If you are looking for a dog, we highly recommend looking elsewhere so you don't have to go through what we are.

Rebecca Barrett

2023-05

Fun store to stop by and cuddle some puppies. Staff are not very friendly or helpful. Cages for the puppies are small and the play areas are just a wire cage on the floor.

nathalie figuereo

2022-05

I had never had experiences before on buying a Pet in my life, however I am so thankful to God that he put these Breeders on my way. They made all the process so easy and I felt so comfortable with them. I have my Bella for a month already and they still asking me about her and all the process needed to make sure that she is good and healthy . I recommend them 💯. Thank you for changing my life in such a positive way!

David & Kana White

2021-05

I highly recommended Citipups! I got Frenchie about a month ago from them and my little girl has been doing great. She has done all the primarily check ups ( It is free if you go to their vet and they provide you emergency hotline support in case your get sick) and found no problem so far, Very healthy, adorable and friendly plus easy to train. Emi was very helpful and he helped and explained me all the details how to take care my puppy. They also provided me all the medical history and record including NYC registration and pedigree info including AKC registration form. I was convinced that this was the safest way to purchase a puppy since there are so many scammers are out there posting dogs on the web which does not even exist and ask you for deposit. They neutered my girl and I picked her up few days after she recovered from surgery!They are very responsible and also kept follow up with me since I got her and I am very pleased their service! I would definitely come back if I wanted to buy a second one.

Erika Espinoza

2021-05

Great Store! The staff was very friendly and helpful. Very professional establishment. I couldn’t be more happy with the service provided. Citipups Village is a great place to get a puppy, as they have a great selection to choose from. My kids are super happy with our Chihuahua!

Kay Bay

2021-05

I got my Maltipoo, Wallie, here almost 6 months ago. The staff is great and there is no pressure to buy. They are very expensive but with the pandemic, adoption options are limited and if you buy direct from a breeder, you don't get to meet and pick your dog until they are born (so you don't know if it's a good match). Going to the store, you can meet and hangout with whatever pup you want and you can pick from any of them. I loved Wallie when I met him. I also met his sister, who was way too hyper for me and wouldn't have been a good fit.They will neuter the animal before you bring them home but only if you request it.... It's not required or recommended by them... It's just offered and it's your choice.For the comments about their dog being sick, they have a lot of dogs and you have the same risk of illness when getting a puppy at a shelter... Potentially at a pet store more but only because all of the animals are so young and NOT vaccinated due to their age... So if one dog is sick, it's likely to spread. If there is anything wrong with your pup though, they do cover it.Definely recommend this place. I have the best, cutest dog and couldn't be more Greatful to have found him.

Kelsey Durato

2020-05

We got our little boy, Henry, from Citipups in the west village and he has been a joy! We can only thank the staff because he came to us at 4 months old with such a great temperament, and has taken to training very quickly. You can tell the owner of the store really cares about the wellbeing of the puppies because he has called to check in with us multiple times already!

Jacob Houtz

2022-05

Fast and helpful services. Got an amazing new member of the family who's happy and healthy. The team also checked in twice in the first two weeks of us having our little man at home.

Sabrina Padilla

2022-05

The men here helped me get my Eski poo named Bentley. They were friendly, helpful, they asked if I needed help and brought me out two dogs. We ended up picking the Eski-poo. The men stayed late to help us with the paperwork which I appreciated bc I know it was late and they were there since 6am. I love my dog thank you so much! My family and I are happy with our new addition he was very affordable $1000. He is such a sweet, smart puppy. I love this pet shop!

Mingdi Wu

2023-05

Got our baby here about a year ago, highly recommend this store: staff are very helpful, you can always reach out to them for questions about your pet.

Fernando Perez

2022-05

Ari! Great customer service and knew how to answer all my questions! I’ve read some of the reviews here and I can only say is that I am very disappointed at some of the negative reviews ! Bought my mom a mini poodle that we named Tobi! Thank you Ari!

Sushan Thapa

2019-05

One of the worst . These people are scammers. They took our 1000dollars for free. I wish i could give one dollars. I have proof of you guys taking my money. Ask your staffs, sofia, normen, emelio before calling it as fake news. Also not to mention they threatened me to call police when i asked them to give me the dog or the money back. We paid for the sick dog which stayed there for more than 2 months for treatment. (They told us that the dog has cold and will be good in few days so we paid for it)but the dog took almost 2 months. After several flights to ny just to see the dog and get the same answer that the dog is not ready we were tired and told them we dont want the dog anymore. I went there to get the dog or the money as they were not willing to give me back. They lied to us that the dog has been sold already and cant give us the dog anymore. Thats totally crazy to do something like that. have attached pic of the dog if you dont remember... I can even post the copy of receipt if you don’t remember those 1000 dollars also the receipt has a note from your employee explaining that i dont want dong anymore as its sick and refund with in 2-3days which i never received.

Ariana Ost

2022-05

We have gotten both of our dogs here. They were amazing in everyway. They really have the cutest puppies and make the process more accessible than going to a breeder. You get to meet and connect with the dog of your choice. The team is helpful and follows up way past the purchase they really care. We took the dogs to our own vet and got the clean bills of health. Made the process seamless so thank you!

seline saint

2022-05

I love my sweet mini aussie. She always give tons of kisses and very empathetic. Also, very easy to train. She understand body language. And y’all in the reviews , talking about don’t get your puppy from here. Do you guys not know that all puppy need homes ? And shelters are a form of sale. You do pay an adoption fee correct? That’s the price of the dog. The younger they are, the more it cost, and the older they are, the cheaper they are. With that being said, get your puppy from here (:

xo Xo

2022-05

when I bought my dog ​​after a week she got pneumonia but I quickly took her to the vets who work with them and they prescribed me medicine my dog ​​was cured, they covered all the medicines and visits for my dog, I am happy that my dog ​​is it's better and they were aware of everything , they sell reasonable price not like other places that sell very expensive, this included license chip Thank you Citipups and Heart of chelsea vet!

Christina Perez

2021-05

Employees were super friendly and helpful. We were not rushed when bonding with the puppy we chose. I believe they were reasonably price compared to many other puppy shops. Our labradoodle is super happy with his new home and we totally love him 💞 Also Sophie did three follow up text to see how Max has been adapting to his new home. I would definitely recommend. I also see a lot of comments about sick puppies or puppy mills and I believe those accusations are totally false. All the puppies look healthy and well taken care of. Our puppy was clean and well feed.

Jason Bennick

2020-05

After visiting over 15 pet shops within a 200 mile radius, we came back here and decided on a 7-month old black brindle French Bulldog. We liked the people there, the place was clean, didn’t smell, and the location was easy to get in/out. We were treated nicely by everyone, and there was no rushing or problems with us taking our time. We got to spend time with the puppy and never felt we were being pushed. Once we finally decided to buy, we got a really great deal and the paperwork was thorough and simple. It didn’t take that long. We we walked through everything, from proper care, feeding and home habits, to getting our first local vet visit set up and all info on immunizations and pedigree. We left with the puppy which was 3 weeks ago now, and the follow up from their office on text has been very pleasant, consistent and helpful. I’ve owned 5 dogs from a child until now, and I’ve never had an experience this thorough and caring. My wife and I really appreciate the support, and most of all, our daughter loves her new Best Friend!

Rodolfo Alliance Gonzalez

2019-05

Citipups is great! this is the first time we bought a puppy from this store. He is great, 5 months old, he came with his shots and all the procedures he needed to be done completed. The Citipup staff has been in contact with us since day one making sure our puppy is doing well. The package came with visits to his Vet which are now completed and they were great as well. Overall, I am impressed with the quality of work the staff has been doing with these puppies. Our puppy was happy from the moment we walked in, he was not sad or scared which is a great sign stating that the dog is happy where he is. I will recommend this store to anyone who asks. I have also adopted dogs in the past. Great experience both ways. Every puppy needs a home regardless of, bought or adopted they all have feelings and beautiful hearts. Rudy, Alexis and Jack

Mary Pita Carrazana

2023-05

I didn't think it was legal to sell puppies in a NYC pet shop? So why is it still happening? Puppies in small glass enclosures?!! Poor babies. They look so sad. I asked where the puppies come from? Of course, they come from "reputable breeders." So I got a name of one of these "reputable breeders" and googled it when I got home. No info?!I bought a puppy from a "reputable" pet shop who also got their puppies from "reputable breeders." I found out AFTER I paid for the puppy that she had an under-bite. I later researched the "reputable breeder," dug deep, and found out my puppy came from a puppy mill! That was 15 years ago. I always say we rescued her, because she DID come from a puppy mill AND from a pet shop where she was NOT treated kindly and only represented $$--so we rescued her from that, and I am grateful that we did! But I honestly didn't know about puppy mills back then. I didn't know I was supporting them. Google it. My sweet puppy ended up having many health issues and died too young. Adopt don't shop OR else we'll never stop this madness!

karen Trinidad

2020-05

Matthew at Citipups was kind and very knowledgeable about the pups there. He took his time with me and helped me to make a decision. He was super honest and super accommodating. The store is SUPER CLEAN and the staff were friendly and caring. I bought my Frenchie there and the crew has been on point with following up since I walked out with my puppy! They can be reached 24/7 and are always super sweet and patient. Holly is pretty amazing too. I think she is the owner. If your looking for a pup to add to your family I will definitely go visit Citipups. Our family is super happy with our new family member. He’s getting big and is healthy and adapting well to his new forever home. Thank you Citipups.

Lizette Garrido

2022-05

Or search is over and we couldn’t be happier. We found the perfect puppy for our family. Thank you Emi and all the staff you guys are phenomenal. We also received a full detailed care package for our puppy to care of him at home and what to do if we needed any help. The establishment is clean and the puppies are well taken care of.

Esra Pelitozu

2022-05

The best experience! After going to various pet shops and trying to adopt from shelters I got a puppy from Citipups. The care and attention was amazing including follow up, vet visit and most importantly the cutest puppy. If you are looking to get a dog in NYC, don’t look any further.

Sophya Gordon

2022-05

I am so ashamed this place is in my neighborhood. One of the employees bragged to me that new puppies arrive every Friday, no reputable breeder would sell to a pet store, especially one that keeps their puppies in crates without bedding. Please do not shop here. There are so many good and honest breeders put there as well rescue dogs who need a home.

Julie A. LaPerch

2022-05

I bought my puppy here and the experience couldn’t have been better. They provide all the details of the breeders they come from, their license and microchipping and all the info you need to bring your puppy home. The first vet visit was also on them and she was perfectly healthy!

B SA

2022-05

This place is truly a gem! I walked in thinking I wanted a shih tzu and Emi was so kind enough to let me bond with no joke like 6-7 of them until I told him about my lifestyle and having a toddler and he recommended and introduced me to the most BEAUTIFUL chocolate micro mini golden doodle. She is just the sweetest most precious puppy I’ve ever seen in my life I knew she was the one and I had to have her right then and there. I couldn’t be happier and my pup is thriving! The store was extremely clean, the workers were very attentive to all the pups and Emi was extremely patient with me. He walked me through the entire process, care and gave me a bunch of free goodies/food for my pup to be set up for success. He personally followed up to make sure she was in good health. 100/10 stars. I highly recommend this place and Emi to help guide you towards your perfect puppy as it is a lifetime commitment and you want to make sure your making the right decision for not only you but your sweet little pup! Thank you Emi and Citipups!

J Dessus

2023-05

Went in to look at dogs and took one home that was severely underfed and skeletal, which was no surprise given the fact that the feeding directions they wrote on her food bag only amounted to half the calories a pup her age and breed should have been given. On top of that, she was spayed way too soon and has since developed chronic UTIs as a result. Dogs should NOT BE SPAYED before they are older and have gone into heat— Sadly—I didn’t know this until I took her to the vet for her first check-up. Having gotten a dog from a store, I can see why people are so against pet stores now and why the city is trying to shut them down.

Mel C

2022-05

If you walk into this Petstore and you observe the pups over time, It makes one very cautious. One of the reviews noted that an employee was telling a customer, that every Friday new breeds get delivered.What kind of reputable breeder would do that.Wake up people, report any thing that looks like a medical condition exits.

jess

2021-05

unfortunately I didn't buy the fur baby that I fell in love with because he was a little to pricey. but the workers are friendly & helpful. they are willing to work with you. they answer all your questions as well. and they also take down your information and will call you if the prices go down. the pet shop was very clean and organized. the fur babies had everything they needed & they all seem happy and cheerful. eventually I will go back and buy my fur baby.