Walgreens

riham korayim

2024-04

If there were zero stars this pharmacist would get it. He told me to go to CVS and he is not obligated to take the prescription if he doesn’t have it on hand. It’s called ordering it, check with another branch, put one on hold when it comes in. From just the few interactions I’ve had with staff and pharmacist this location is a money pit for corporate. They will dismiss thousands of people for their egotistical selfish priorities of taking the path of least effort. Horrible and should be shut down. If Pharmacy Management doesn’t do anything about it, they should be changed also.

Theresa Bongiorno

2023-12

Nave helped me. Such a sweet young lady. Very helpful and knowledgeable.I so appreciated her helping me get my Christmas cards processed.Great worker, patient and very kind!!Thank you Nave!!!

Maxine N

2023-12

Paula at the pharmacy counter is always nasty, incompetent, and lazy. Thankfully a very competent and lovely pharmacy assistant stepped in to assist and to show Paula that she was incorrect when she said I didn’t have insurance. Below is Paula, so you know to avoid her.

B Egiziaco

2024-02

Pharmacy’s usually make me nervous but I had a very nice experience here! The people working in the pharmacy were very nice and understanding!

Gabrielle Rosen

2023-11

Worst pharmacy experiences here. Repeatedly, this location has gotten medications wrong, insurance screwups, rudeness beyond belief or has not filled prescriptions them in a timely manner for multiple family members. What happened to being able to get your prescriptions filled without a hassle and without having to come back 2-3 times because “something is wrong”? We have had to give our insurance information multiple times, same insurance but for some “reason” it is never put in correctly. Oh! The prescription is ready says the automated service? You get there and it was never filled. Wait! The drugs are not even in stock? Then why were we told to come pick it up? Try calling and speaking to someone on the phone? Do not even try because regardless if you get someone, they’re not helpful and everything is on you to get done. Waited for a hour on hold only to finally get someone on the line and then hung up on. Call back and get someone who does not even seem to care to help you. As someone who has worked in customer service, there is a way to go about talking to clients/patients, this location needs a seminary in bedside manner because they do not have it. The pharmacy needs better management and staff that actually care for their clients and their wellbeing. Such a joke.

Peashooter C.

2023-09

The pharmacist is rude and won't tell me if the medicine is in stock. CVS is my favorite store because of that

Danielle Whitelow

2023-06

Customer service is non-existent at this location. There's rarely more than one cashier working, though you'll see numerous employees milling about while you wait in a long line. To be fair, I don't think the cashier/stockers are at fault for this. Whoever manages this store doesn't seem to care about how it's run and doesn't schedule properly. Corporate would do well to fire the current store manager and bring in someone who will change it.

E Ash

2023-06

Rude! There were 3 cashiers ringing up people. As soon as 2 of them finished ringing up their person, they walk away instead of ringing up my items. The third person ringing up people took very long because the customer had a lot of things. I dropped my items on the table, walked out, and bought the same items across the street at CVS. I will ALWAYS pick CVS over Walgreens. Train your people better. You lost a $30 sale.

nova31707

2023-05

So bad. Pharmacy consistently has messed up or failed to prepare rx here, despite automated system saying meds are ready. Be prepared to wait on line multiple times for 20 minutes or longer for the same rx. Good luck if you actually get it. 2 to 3 visits for each medication are required in order for the pharmacy to get it right for basic meds. The automated system will say meds are ready only for you to arrive and they've never been filled. Have a question? Nobody answers the phone. Everyone here shrugs their shoulders and wait times are excessive because they seemingly cannot do things right the first time. If there are any issues with your rx, they will neither call you or your doctors office, simply wait for you to arrive and get angry. Do they hope you just won't show up? No wonder their line is soooo long. Everyone has to come here a minimum 2 visits for each rx.The sad part is 10 plus years ago this was the best on point pharmacy around. No more. Horrible.The pharmacy at Walgreens Yonkers clearly does not respect customers time. Don't waste it here.

Alex “FTBoosted inc.” A

2023-05

The worst pharmacy I've ever dealt with. Don't bother calling them because they'll tell you one thing and when you get there it's another. When you actually go in both the pharmacist and the person behind the cash register will have no idea what the problem is and to add to it they will lie straight to your face acting like they never saw you before or over heard a previous conversation from the other pharmacist that works there. This place is a joke. Go somewhere else.

Luis A Hernandez

2023-10

Parking is a mess, pharmacy sucks, made me wait in line just to say they don’t accept my insurance. So why did the doctor send it there in the first place!? Terrible service

Pamela Deloatch

2023-05

Their pharmacy is the worst. I have filed a complaint against the very unprofessional pharmacist. Not only was he nasty, he gave me the wrong insulin. It's been a month and Corporate never called me after numerous calls. Today I have been on hold over an hour, yes a hour. This pharmacy has gone down the drain since the new pharmacist Alon was hired

Alison Garber

2023-05

The service at this pharmacy is astoundingly bad. For years, my partner has asked me to sign up for Capsule to have my prescriptions delivered and I’ve stubbornly stuck with this Walgreens despite the consistently poor, slow service. Never again. Employees are unprofessional at best. Unless you have time to waste, don’t go here - it will ruin your day.

Lance Faltinsky

2023-05

This is likely the worst Walgreens I’ve been to. Parking is a mess and the parking lot has tons of cracks and potholes in it. Lines are always excessively long for no reason and cashiers take forever to complete transactions. They replaced the cooler doors with these screens that intrude on your privacy and show ads, taking forever for you to actually see what’s inside. Go to the CVS across the road instead.

Pablo Miguel Zapon

2021-05

Usually I find Walgreens busy and disorganized so I try to avoid it but I had to help my mother pick up a prescription and made the trip. Even though the item was out of stock and not ordered through fault of our doctor not Walgreens. The gentleman working the pharmacy tonight was very helpful and knowledgeable. He checked to see if another location had it, and even waited as the doctor called in to see if other options were avaliable. I found him attentive, personable, and helpful. His co worker also helped in checking the system and was helpful to write down some information. In the end the issue worked out and I had a positive experience.

Shanekqua Njie

2022-05

Doesn’t stay open 24 hours now and if noticed Walgreens medications is more expensive than most drug stores! They now close at 9pm. I called them at 8:04 and waited over an hour and someone just came on and hung the phone up. They are the worst over there now! You’re waiting forever! Even if you do express checkout! Used to be a really good place! Now that the pharmacy is not 24 hrs will definitely be switching pharmacies!!!

Romie Ares

2023-11

Horrible pharmacy! They need to revamp the management. Pharmacy line is alway more than a half hour wait.

Larry Dvoskin

2022-05

A TWILIGHT ZONE WALGREENS NIGHTMARE Store 2122, Nov 19th 8:10pm-1030PM- We drove an hour from Rockland county for a Covid Booster shot, booked two weeks in advance.Arriving a few minutes early we get to the counter as the metal gate is being shut. The entire multi-person Pharmacy section is just ghosting us and other customers because 7pm shift failed to show. First- wrong info that another shift is coming at 10pm- wanna wait 2 hours for a 10 minute appointment? Then we were told 9pm by the pharmacist. At 9pm- crickets but a long line forming of people with appointments, to pick up prescriptions- everyone feeling VERY Uncomfortable and Confused.Around 920pm the relief pharmacist arrives...I had to ask the store managers twice to essentially- walk me over the the Pharmacy section from the front to explain how long we were waiting...So, other people on line didn't think we were jumping the line and start a fight. We were by this point, hungry, tired, angry- what kinda store makes appointments and the entire staff doesn't show? In change of that? The poor Pharmacist who did show had to do 5 jobs, and told us she was exhausted from working all morning, getting 4 hours sleep and her eyes were burning from staring at the computer so long....A NIGHTMARE FOR STAFF, A NIGHTMARE FOR CUSTOMERS. Everyone was unhappy, everyone was angry...The single pharmacist had to enter our Covid info and fill out forms, then jump to prescription line, answer phones, and prep Covid shots. Finally we got them and left- a 10 minute appointment that took 2 1.2 hours.The most unprofessional retail experience I have ever had. Ruined our night, we were planning on a dinner but didn't feel like cooking, a restaurant we like nearby had closed- all around WALGREENS TWILIGHT ZONE NIGHTMARE. Someone should look into this and fire the Pharmacy staff or manager and hire people who show up for work, and have backups. #boycottwalgreens, #Walgreenssucks

Monique Avakian

2022-05

Had a great experience today getting booster at the Walgreens at 1230 Nepperhan Ave, Yonkers, NY 10703 -- easy to make appointment as guest online about nine days prior; check upon arrival for today's appointment was pleasant and quick, followed by waiting in a fairly comfortable chair for about 13 minutes. The jab itself quick and easy. I found the experience efficient, professional and just fine!

macho 3088

2022-05

As I'm on the phone for an hour and a half they still keep putting me on hold. Their customer service is beyond horrible. Then they make me pay for my wife medication cause of the huge error they maid and say its my insurance that keeps denying it. Of course when walgreens keeps putting the wrong information. As I was emailed the information they keep putting in smh. And you would think management would fix this problem. So much staff and no one can be assigned to phone duties smh this doesnt even diserve a star.

Dan Barsky

2022-05

You cannot reach this pharmacy by phone. I was put on hold last week for 45 minutes and then hung-up on without talking to anyone, and now they did it again after waiting 30 minutes. My very important prescription has not been filled and I don’t know what to do. It can’t be transferred either.When I tried scheduling a Covid-19 vaccine appointment on their app, it gives a blank screen (latest iOS and app version).

Susan Torrieri

2021-05

Terrible service. Senior citizens are having an extremely difficult time navigating appointments for the COVID vaccine. They have trouble scheduling appointments on the internet, printing consent forms, and e mailing confirmations to the store. With that said, the lack of compassion and empathy I witnessed while at the pharmacy intake center was disgraceful. While it is true that everyone is feeling the pressure of the paperwork, we need to be diligent and ensure that our senior population is treated with dignity and respect. No, many of them can’t print out forms, No, many of them don’t know how to pull up e mails from their phone , and No, they don’t know how to send an email using their phone. What might seem like second nature to the 20, 30. And even 40 year old, is certainly not second nature for an 85 year old person. Please be kind to them. If you think it’s hard for you, imagine what the isolation has been for them, and then compound it with the fact that those in charge of administration have no patience or empathy for them. From my understanding, this has not occurred in some places; however, it did occur at your Walgreens. I would look into this, and educate the staff on how to relate to the elderly. Thank you !

Jing Tang

2024-01

They don’t accept online order return with a ridiculous reason and bad attitude.

Presidential Cliche

2022-05

I went in a realized that a few shelves were cordoned off. I asked the lone female (Tasha) as the counter if it was OK to proceed. She looked me up and down with disdain and said yes. After realizing that some of the items I needed were in the area that was cordoned off I then went back to asked if someone could fetch them for me. Without any provocation, she went on a belligerent tirade about how she is not paid enough for people to ask her stupid questions. I was embarrassed as other shoppers looked on in disbelief,I asked to speak to her manage, I couldn't even hear myself speaking because she was ontop of her voice about how she is overworked and underpaid. She manager nod and smirked saying that he will speak to someone about the incident on Monday if he remembers. My question to walgreens is; is this representative of your culture? Is this way loyal consumers should be treated? One thing for sure is that as of today walgreens have lost a consumer. I have never been so embarrassed, disrespected and belittled by any service workers before. I regret every penny I have spent at this location.something needs to be done about your workers workers mannerism, almost everyone has something negative to say in regards to this store, as customers and as a community, we deserve better service for our hard earned money.

Jason Scott

2023-05

The only justification for going to this place was that it was 24 hours. With that gone, there is seriously no justification for going to this place unless you live right on top of it. I have never been panhandled more in front of a drug store, and the place gets downright scary sometimes. It feels abandoned and crowded at the same time, like a declining thrift store. Again, if you are within a mile, then sure, but set aside plenty of time for dealing with this staff.

Texas Storm

2018-05

Great store. Everything open 24 hours. Order (product and social) even at night. Staff take ownership position in their jobs therefore providing spot on customer service. They are quick and polite. Lots of space so no bumping into each other and there is privacy by the pharmacy. Pharmacy can process medicine vouchers quickly, accurately and efficiently. There are also about like 12 clean chairs for waiting, but you typically do not need them. Best kept secret. I might delete this review this place is so good.

christopher Sam

2022-05

If you ever need a prescription don’t come here. This is the worst location, it’s absurd how as consumers this is considered acceptable practices. My doctor won’t even call in prescriptions to them because they do not respond. So unorganized and under staffed, if you can get someone to pick up a phone, you should be a miracle worker. I’m definitely taking my business to CVS

*************

2019-05

DO NOT FILL YOUR PRESCRIPTIONS HERE! Expect the most horrible experience ever! The pharmacist are rude and dismissive, weather in person or in person. There is only 1 pharmacist at a time to serve a long line of customers. And dont forget to count your pills. They may give you less than prescribed. Its happened to me. This Walgreens has no regard for your time and refuse to properly staff the pharmacy. Nightmare! There's a CVS right across the street or do yourself a favor and find any other place to fill your prescriptions, but run from this place.

Evers Bronx

2023-05

Am SICK of this evil entitled whining- hey yall if this place is so wack why keep coming back here? The staff are short handed, overworked, and underpaid. take your scripts to the cvs across the street and do the staff here the favor. "iM gONnA gO To cVs". BOOHOO go right ahead, nobodys begging you to stay.Whatll yall complain about next, not getting a golden platter for each script they dispense? RIDICULOUS FFS!

Nancy Mendez

2020-05

I called the pharmacy to ask how long my medication will be ready for pick up & was told 20 mins, so I came in 30 mins, figured I would give them 10 additional mins to finish. I arrive at the pharmacy and was asked to wait 10 mins... which became 1 hour. I then asked to speak to the manager and explained calmly that it's unfair for the pharmacist to LIE AND GIVE INACCURATE INFORMATION TO THE PATIENT. i trust the Pharmacist KNOWS how LONG it takes to fill a prescription...after all its his job, therefore WHY have patient's who are sick waiting around. Ultimately I don't recommend anyone to get thier meds here...unless u plan to pick up days later...Summary:HORRIBLE CUSTOMER SERVICE & LACK OF CONSIDERATION FOR SICK PATIENT'S!