Walgreens

Nancy K.

2024-03

Not only is there trash and garbage all over the grounds of the store, the wind carries it into surrounding properties. Walk down Kimball Ave and there's trash everywhere. Why do other properties have to deal with your trash? Who's in charge at this store? You're bringing down the neighborhood, clean up your trash!

Gunner

2024-04

This is the worst Walgreens store in the country. The shelves are always nearly empty at Walgreens, and employees with a third-grade education are hired there. The female manager seems to be a Karen on steroids profiling minorities and she's misery with a face

Jeck Medina

2024-03

Wished I could give no stars. It's always an issue with this place opening On time . 7am opening means 7am.You should be in at 6:45am getting yourself ready to open a store.This is a huge issue at this store!! Going to try to call there cooperate office to alert then to this complete nonsense!!

Mel

2024-03

Store should be open at 7am, it’s now 7:11am and no employees around, doors locked with a line of customers waiting outside. Who is the District Manager for this location? Totally mismanaged!

K Yu

2023-10

This review is for my experience with the pharmacy. I made an appointment for Flu and COVID vaccines for my mother who 75 years old, disabled, and in a wheelchair as well as my frail 77 old father, and myself. The pharmacy cancelled 30 minutes before the appointment. The staff gave conflicting reasons for "running out of the vaccine" and for not notifying us sooner. Cancelling on such short notice is burdensome. It was physically and emotionally difficult on my parents and me (caregiver) who must prepare for the outing (getting mom dressed. getting her to the car, packing the wheelchair, etc.). It gave me no confidence in the competency of the staff at this location.

Brenir Navarro

2023-07

Worst photo department. Requested passport photos, I asked for four shots so I could select the best one. The store manager who assisted me said that they only do two shots as is time consuming and they don't have all day to be taking pictures. What I asked is 4 shots in a row that could have taken 5 additional seconds, her response was very unprofessional and baseless. In the first place, I'm paying for a service, even if it takes a couple additional minutes to get two more shots that's why I'm paying for it. I'm not getting a free service, so they can say whatever they want to costumers.Will not come back to this place.

Avyonne A

2023-08

Items are not priced as labeled. Instead of honoring the incorrect price, the manager attempted to argue with me. Each time I visit this particular store, I have a bad experience. Nepperhan ave location gives me a much better experience. 😌

Charlene Torres

2023-05

The workers in this store are real lazy! I placed an order at 9:45 pm to get picked up and they went and canceled my order saying they didn’t have the products. I sent my husband to go anyway, and the products were right on the shelf. The very same one I wanted. Lazy jokers!!! Do your job people. It’s just to boxes of Kotex’s!!!! What would it hurt to just grab them and put them aside. He was going inside to get it anyway. SMH

Betty Eastland

2023-05

Reducing staff and locking up basic items is making shopping here a miserable experience. Basically you just go around pressing buttons hoping someone shows up. Walgreens makes the assumption everyone is a criminal and so we try to avoid shopping there now. Would rather pay a little more at a local pharmacy than deal with the atmosphere they have created and the pressure they put on employees by understaffing.

Imani Ave'

2021-05

I did an online photo order due to covid rules. It was supposed to be picked up in store same day service but over the course of these last 10 days 3 attempts were made and my photos were not ready. The pics were supposed to be apart of a birthday gift for my partner. In the midst of 2020 madness our first daughter was born and I really thought it'd be special to have family prints.First attempt was 3 days after the initial online order where a store associate explained he was not experienced to print the photos and gave a date that another store associate would be able to have the prints ready. I was a little annoyed but let it go because I have done an online photo pick up back in Jan of this year for my daughters birthday that worked out smoothly.Second attempt it was said the prints were not ready. No date was given to pick up prints.The third attempt was made and the associate tried to say there was no order at all. Then with a push for another order check my order was found in the system but not ready. Still no date could be given on when it would be ready.I decided to cancel the prints altogether. I most likely will still make purchases at this location because of convenience but I will no longer count on them for special moments.

Erica De la Cruz

2023-05

The photo department in this store is the absolute worst....every time I order using same day service, I still don't get my photos for at least 5 days. Had to actually go to the store to be told their machine was down....ummm then you should tell people that when they place orders!!!!! And then, when they're finally ready, I went to get them only to find out that they weren't allowing photo pickup yesterday.... WHATTTTTTTTTTT????? They were already printed why couldn't I have them?????

Christine OConnell

2021-05

The manager Jason is a rude and unhelpful person. After waiting 3 days for pictures he questioned if I was allowed to print copies of my daughter’s digital school pics that I paid for the copyright for. He was the one that told me they would print them 3 days ago....I explained 3 times the photo company’s policy and he rudely said well we will do it this time don’t ask again and walked off saying he was sick of this place...corporate is going to love hearing about this incident!!!

Diane McAllister

2023-05

Beware! These people are lazy..and will try to fight you if you complain about it!!!. They are understaffed, understocked, they mess up pick up orders, and are overall incompetent. The managers or the ones pertending to be a manager like Martina allow the staff to verbally abuse and threaten customers with physical violence especially if you are a female. Whatever you do please don't upset the male employees or they will try to strike you. Be safe.

Caroline Black

2020-05

This is really a zero star review. Placed an order for photo cards on 10/27/19 to this store (they only store) listed as able to print photo cards. There iyer was to be ready for puck up on 11/2. However they canceled three order on 11/3 with no reason. Called customer service who started the machine was down and to place a new order. Received a call from the store on 11/7 starting my order was ready for pickup. However, when I get to the store my order WAS NEVER PRINTED nor is it marked as process. Great service experience.

Erin You

2020-05

I wish I could give 0 star. Photo quality is terrible, and The staff is unreliable. I ordered a photo book for same day pick up and when I picked it up there were defective ink lines all over my pictures. I asked for rework on my photo book and it took them literally a month to finish but it still had same errors. For this they offered me a full refund until later, they changed their words and I had to pay even more than what I initially paid. I told them why should I pay more? They responded that’s the discounted price and if you don’t want to pick it up they will cancel the book. They will never admit their faults and apologize for inconvenience. This is the worst service I ever had to encounter. There is no staff in the photo dept, the photo technician is unreliable, poor communication between staff.

Maureen White

2023-05

Was told my prescription was ready got there just after 4:00 saw sign on door pharmacy closed at 4 not open til 9 am next morning. The pharmacy should have notified via the same text that the prescription needed to be picked up before 4. I was not the only one that was there. Manager in a meeting with a district Manager. Bad business! They should have a back up plan, emergencies happen!

Jordan C

2020-05

The photo service is completely unreliable. Half of the times I’ve attempted to use them they’ve mess up my order. This last time, they ran out of paper while printing my order and had no solution to the major inconvenience other than refunding me the few dollars for the pictures I didn’t receive.I have two stars for the staff trying to be helpful, which is difficult considering they are setup to fail with no photo materials.

Robert Andrusco

2020-05

My understanding per the manager working 1/15/2020 at kimball location. They pick hours to open and close their photo section on whether or not they can support it. They turn off the machines so they won't be bothered and refuse to take pictures. You have to call to ensure they are working. Per the clerk they make that determination at 10 am each morning, regardless of the posted hours and srvices they advertise

J D

2020-05

I was waiting on the photo department line to pick up an order. There was one customer being helped, I stood behind him for 5 mins. A woman came behind me and waited. I was being helped and the customer who stood behind me asked if she can be helped and magically the associate was available to help. The store employees are horrible when it comes to providing customer service. It took everything in me to not say anything.

Carolina Neubern

2022-05

Frustration and Disappointment define our feelings after leaving this facility. We scheduled the Booster Moderna vaccine online for immunocompromised patients. When we arrived with our confirmation noticed and all required paperwork, here was the story:"Hi, we have an appointment for a Booster.""Sorry, we don't have Booster, we only have Moderna.""Yes, we came for a Booster of the Moderna.""We don't have it.""Here is my appointment confirmation. Are you telling me that the website screwed up?""Yes, the CDC sent us an email last night asking us to stop booster from Moderna."Wallgreens Yonkers Ave., spreading fake news... We hope to find a TRUE vaccination site soon. Do not go to this pharmacy.

robert garcia

2023-05

Horrible customer service was over charged 10 dollars for a product I wanted to get help to correct the mistake but they have one poor girl working the register. Won’t be back here.

Richard B

2020-05

the guy behind the counter is the nicest person i’ve met. i forgot to buy bandaids while i was already paying. and he pulled out his wallet and gave me one of his personal ones. made my night. thank you so much. ill be sure to be back! and costumer service like that keeps me coming back and deserves to be rewarded.

M Dwyer

2023-05

This is my favorite Walgreens they have everything in the Beauty Department the Beauty consultant Ariel did my eye makeup with a Makeup Revolution palette she is fantastic!

Stephanie Frias

2019-05

The employees at this Yonkers location are very unprofessional, careless and disrespectful, specifically in the pharmacy department.My husband had to go to 4 different Walgreens today to try to get my urgent ER prescription filed. Please find the details of the horrible service received by Walgreens staff today at multiple locations:The attendant at the first location he went to on Nereid ave. provided my husband addresses to other locations near by because their system was supposedly down to process the prescriptions. This is the store we usually go to. Unfortunately none of the addresses he provided turned out to be correct. There were no Walgreens at the addresses.When my husband finally got to this yonkers store through his own Google search. The attendant at the pharmacy started with telling him he needs to make it quick because they were closing soon very abruptly. She also went on to say she couldnt help him because he didnt have a BIN RX number. When we have retrieved prescriptions from them in the past and that information should be in the system. I could hear her giving my husband unnecessary attitude and a hard time, so they wouldn't have to work the last 30min before they closed. They kept telling him to call the insurance because they can't do anything. We couldnt contact our insurance customer service because they are not open on the weekends and we did not have access to our insurance card. It's very sad and disgusting how they treated my husband when he was already exhausted from being awake since the day before and went on a wild goose chase to find a store, he expressed this to them. I needed the medication urgently today and I ultimately was not able to get it and I am suffering. Where is the empathy and genuine interest in wanting to perform their jobs and support the community.This really needs to be looked into. You have to also look into creating a better talent management process because these people are making all your stores look BAD. This is not the first time this has happened with a Walgreens. Management should send someone to secret shop the area and conduct spot checks to ensure your service standards are being met. You 100% lost me as a customer. I will no longer waste my money at a Walgreens store if this is how they treat people. I would like a response to this posting promptly.

Josephine Rabor

2020-05

The pharmacist are all slow and entitled. I was on vacation and forgot my medicine at home (that was on the other side of the states). The African American man didnt understand anything I was saying. He was uneducated on medication and what I was needing. The caucasian women that was there was rude and seems to not care. The only person that was nice was the asian lady I believe to be the manger there.After coming back home to my state I asked for a transfer bc I'm no long there. The pharmacist is saying its illegal to transfer now to my base that I'm stationed at. She was beyond disrespectful to the base pharmacist that was helping me.Now I'm having to jump hoops to get my medicine I need.

Jess

2020-05

No one answered the phone so dropped by the store for a passport photo. They said the photo guy is not there and system is down. If they had answered my call it wud have saved me a ride.

Samantha Kerry

2020-05

Had a great experience, needed dog food. My dog is picky, whose dog isn't?I found great options to my surprise and good prices, what else can you ask for ?!Terrific serviceThanks

Murad Alsharif

2018-05

The only bad thing is that you need an extra 10 - 15 minutes to pay for your stuff! The lines are bad because they usaly have one cashier there! Other than that the store is perfect!

Victoria Teti

2023-05

Pharmacy staff is incredibly rude and unhelpful. Refused to help me get a prescription covered through my insurance because it would have required some work on their part. Never returning back here.

Krishna Persaud

2021-05

I was refused service because I had three coupons for baby enfamil I was then told I'm only allowed two bottles that's company policy and that I can only use one coupon per a purchase o said no problem I deside to buy four bottles at full price their two of us I was told because we are together I'm only allowed two bottles I decided to call the corporate office I was told there is no such rule as to how many manufacturer coupon I can use and I was also told that there is no limit on baby formula the only way there would be a limit if it was on sale but to be honest that manager he just wanted to use his authority to make people feel bad and I feel sorry for him because he have bad days ahead of him times are hard not all of us can afford to pay full price but I tell u this I have a police report and I'm waiting for my lawyer to get the cctv footage.... I feel shame enough that I can't afford to provide for my child my place of employment closed down I can't stand for long periods of time so getting a new job is hard my hip broke during delivery of my now six month child I hope this comment reaches corporate