4.7 (191)
4101 Ridge Rd, Williamson, NY 14589
(315) 589-4011
fireplaces-rochester-ny.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Nathan Bantle
2022-05
I remember the first time I saw the sign outside the store that called it “world famous” and I laughed. I thought what could be world-famous in Williamson. However for the first time recently I went in the store in my jaw dropped. Anything you could ever imagine is in the store. Not only is it super practical but it’s super fun to head into this store and explore more than five different floors full of house items. You have to go!
Frank Marcellino
2024-04
This place you could walk around for hours. Nice people and it's always warm inside. Go and you will see why.
Mark Williamson
2024-02
I went shopping for two large ticket items and I was very pleased. I plan to return to shop.
Diana
2023-05
Great hardware store, great staff with a UPS drop off inside (and offer receipts). Has a second floor, although I've never been up there and they sell quite a selection of wood burning and old fashioned stoves. I might add, in my opinion, they have the very best seasonal and holiday window displays I've seen in the county. Festive & beautiful!
Heidi Boardman
2023-05
Do not use their service techs for wood stove repairs. They did not use the right size gasket for my stove. The owner said it was a Vermont Castings; it was not. The doors would not close properly. I had to special order the gasket and have another service tech do the installation. The owner refused to realize that different stoves require different gasket size. When the problem was obvious; all I got from "Gary" at the time was a rude in your face response. I told the owner I did not want them to come back. And a month later I was billed an excessive amount even with no resolution of the problem. A neighbor said a month later that he had a similar problem with them. They overcharged him and he war furious. He said he was not at home and it was his wife who like me; never got a bill for the job at the time. The way they operate is really questionable. You have no idea what their charges are up-front.I would not recommend them because of the sketchy billing.
Laurie Pannone
2022-05
Jim and his daughter are very knowledgeable in fireplaces. I only wish I went there to purchase mine several years ago. I miss the options their units have. They rate a "10+" in my book! They are awesome with custom service.
cody thompson
2021-05
A place I've frequented since I was 16, and always been treated with respect even as a kid. I'll always love this place as long as they keep up the good employees. The nostalgia alone is enough to keep me coming back but the friendly service gets an A+ from me. They have had what I needed every time I've gone there besides a christmas ornament but I was looking for something pretty one off and unique so I dont blame them lol
Joe DeSain
2024-05
Very helpful staff!
Daralee Szklany
2022-05
Always knowledgeable in paint, plumbing and electrical. Be sure to check out the Country Attic on the third floor of WOW for great decor and gift items. Great people, hometown experience.
Christopher Carlsson
2019-05
Great old school hardware store with a large and diverse inventory of quality hardware - not the cheap, lowest common denominator cr that the big box stores carry.Also a huge display of amazing stoves (wood and wood pellet) and every conceivable accessory and a large display of gas fireplaces inserts.Well worth the drive !Also low key, friendly and knowledgeable staff. Highly reccomend !
Chris Verstraete
2023-10
Always a great experience staff is knowledgeable and friendly!!
J Gartin
2019-05
Great spot with lots of tools that you don't normally find in the big box stores. In alright the staff is extremely helpful and friendly. Really enjoyed this place.
Shawn Burnett
2019-05
Excellent knowledgeable staff ! Very friendly and super helpful !!! Amazing selection of almost anything you need from beautiful decorations upstairs at the Country Attic to a huge selection of supplies to add or fix something at your home on the second floor and then a variety of stuff for hunting downstairs on the 3rd floor !!! One of the best places to visit in Williamson !
Eugene Fuller
2019-05
The people who work there are very friendly and very helpful. They have a large variety of things that I need for my house. It saves me time and money going there then someplace else that I would have to drive further to get.
Charles Rusk
2021-05
Always a great shopping trip at Williamson hardware. Staff are knowledgeable, friendly and helpful. Items you can't find elsewhere, you'll find here. And a light selection upstairs that can't be beat.
Jimmy Newc
2022-05
I am a home owner in Ontario NY - I recently called WHI and was taken care of by Jim [owner] to arrange a House of Fire Gas Fireplace originally purchased from WHI by the previous home owner. The request was for a home visit by a WHI Fireplace Specialist to clean and get the unit on. Yesterday, Gary arrived at our home at exactly the time scheduled. I am writing this to say the visit was a TEN (10+) - not only was Gary super competent - he informed me that the two sided unit had never been serviced - the glass so black it was impossible to see anything, Gary was meticulously diligent in taking the unit apart and reassembling - he left the unit working and looking like brand new - cleaning up all the residue of the repair. In this day and age Gary exemplifies everything one would want - this visit exceeded every possible aspect of my expectations, Thank you Gary, Jim and WHI. A very happy customer
Bruce White
2019-05
Love the local hardware store. Employs local people but can have item ordered, shipped there to be picked up. Plus get answers to questions about repairs I would like to do myself.
Heidi Foxx
2019-05
If you ever find yourself in the Williamson New York area , Williamson hardware is a must stop from beautiful antique design stoves to the most modern of lighting to the tiniest of paintbrush all your hardware needs. Also make sure you take a trip upstairs to look at all the Christmas goods and well-crafted item you won't be sorry enjoy a cup of coffee or a free app this place is a must-see!!! A shining Jewel for Williamson.
Priscilla Arthur
2019-05
They have a great American Country Shop upstairs. Everything for country decor and also seasonal items. Downstairs is paint, hardware, Elmira Stoveworks appliances, BBQ grills
Miriam S
2019-05
Small compared to your big box stores. But you can find just about everything. From fire places to woodburning stoves to paint or electric or plumbing supplies. Staff helpful. Also upstairs has curtains placemats and decorative items for home.
Danni Pierson
2018-05
This business treats employees with disrespect. In addition, they don't hire people with disabilities. Some of the employees are not knowledgeable on how to cash out a customer that has a large quantity of the same product.
Wendy Brisson
2019-05
Love this store, a real gem. Helpful sales people & besides the paint & hardware, lots of decorating and/or gifts items. Just street to visit.
Jean Knight
2019-05
Great Ace Hardware and do much more. Prices were better than other stores for thingswe bought. Want to go back and look some more.
Robert Shaw
2019-05
The service is always OUTSTANDING... If its not in stock it will be in a couple of days later. If they don't know the answer to a question they don't try give a bull answer and try to sell something they don't even know if will work. I appreciate the honesty.
Lisa Marks
2021-05
Was in and out quick in search of a gift. There are 3 floors here. Tools and other hardware items besides gifts floor. Nice place lots of stuff
D P
2019-05
Excellent small town hardware store the employees are very helpful and great prices you can walk around and browse and they don't follow you around a great store
Joe Smith
2019-05
I have to tell you this, Williamson Hardware... your tradition of 50 cent coins. I had one, went to wegmans, the young cashier looked at the 1/2 dollar coin and asked...What's This? Hahaha.
Tyrone shelley jr
2019-05
The gentleman behind the counter was very friendly and willing to help a stranger ...was just in town for a quick job and needed a part was very reasonably priced definitely will be back
Lisa Powers
2022-05
Love that this is so close to home. They usually have what we need and it saves us a trip to Webster. Love shopping local here.
Dan Sherman
2021-05
Well stocked hardware store and the staff will help you find any thing you need. A lot better than wandering around those big box stores trying to find someone to help help you.
Monday | 8 AM-6 PM |
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Tuesday | 8 AM-6 PM |
Wednesday | 8 AM-6 PM |
Thursday | 8 AM-6 PM |
Friday | 8 AM-6 PM |
Saturday | 8 AM-5 PM |
Sunday | 9 AM-3 PM |
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