CVS

Virginia Green

2023-10

I have been patient and understanding with scripts not being done. I waited a week to stop in to grab my script that when I called, said it would be ready Saturday late afternoon. I get there to pick up on Sunday to be informed that it is on back order and no idea when it will be in! At no point in the past week have they called to inform me to find a different pharmacy. This has happened a few times and the fact that they no longer transfer scripts and you have to call your doctor's is ridiculous! Such a bad company and I will be supporting out of the town pharmacies due to their bad ethics.

Lynn Wilkens

2023-11

I have never had anything but great service with the Westfield pharmacy. I know it is a tough job in there as I have known several pharmacy employees both here and other stores. Pharmacy work is on your feet all day with almost no breaks and a constant stream of scripts needing to be filled. Thank you to the Westfield pharmacy employees and also those in the rest of the store!!

Em (Em)

2023-08

WORST Pharmacy team in the history of CVS. Didn't think it could get worse, but it is. They are slow, have no concept of "customer service". They don't seem to know anything about the medications they're filling. Sick of having to wait 20min at the counter and then call out for attention- to then be told they'll be with me soon and wait another 10min.It's worth it to drive out of the way for a different CVS if you're going to the Pharmacy.That being said, the front-of-house team is very nice, and the stock is well maintained.

paul sky

2023-09

My wife and I was sent here to pick up prescriptions for her family and herself everything was fine at the drive through until a lady named JUDY !!!! asked what we needed my wife said quote on quote " hello I am here to pick up scripts for " and then Gave out last name and she responded and said in a very unprofessional tone " it's a long list when you know what you need then we will give it to you " and she walked away. I told my wife to just go into the store and ask another pharmacist for the medications. Once inside we spoke with another staff member in the pharmacy and I had asked him what the store number was and then JUDY turned around and said loudly 5075 ! I then said mam it your Job to fill prescriptions so we can pick them up she then got angry and said " it's not my job if you don't know what exactly you need ! I know in the past I have been sent to the pharmacy to pick up meds for a family member and not known what it was exactlyand was helped with no issue . This lady seriously needs to be talked to bout her Nasty attitude I will be calling Corp. to report this I also am asking anyone who has been to this store and had a bad experience with this pharmacist to please take the time to write a review she does not get away with treating customers this way it's rude unprofessional and un called for so please write a review if she has done this to you or a member in your family as well !!!!

Karen Freeman

2023-07

Worst pharmacy. My husband called in for a prescription yesterday. Of course it's all automated and you can't talk to a human. They said it would be done at noon and they would text. No text so I went up at 1:30. Well they are all on lunch and the pharmacy is closed until 2. We were supposed to leave for vacation this morning. It's bad enough we had to wait till noon. Why does it take so long to fill a prescription? Please Westfield put another pharmacy in town.

Mike R

2023-05

Worst pharmacy in the world! Do yourself a favor don't use the westfield branch as your pharmacy. Call at open and your lucky if it's ready by closing time. They always argue and tell u it's not ready to be filled I've went a week without my medication because they don't care to listen they just want to argue. Finally got thru to someone that it was a diffrent medication that was ready for refill 7 days later!! Ive had to go with very important medication. Plus some of my family members go there and deal with same thing. No customers will be in store and if you say you'll wait they make u wait 2 hours. Seriously ask someone else that goes there how bad they are!! Go to riteaid in mayville instead you'll love it! They see u have refill and u don't have to call if by chance they don't have it done when u walk in and they see you they will get it done within minutes. Corporate needs to do something with this cvs

Curtis Czajka

2023-06

I'm done with CVS in Westfield, they now have a no call store policy, you have to leave a message and have someone in corporate call you back, this started with a pre op medication I needed to take for a surgery, the doctor prescribed the right amount of medication and directions and CVS gave me the wrong amount and the wrong directions that I could of had a bad reaction to my allergy to contrast dye, "it could of killed me" now they keep saying my doctor won't approve my refill that says (0) refills when the doctor requested (3) refills. I called the doctor and they said the only way to resolve this is just go to another pharmacy....

Marcus Carr

2023-09

never ever come here if you can help it I pick up prescriptions for my mother and every time I do their phone's always messed up so I can never call and see what prescriptions are ready for her and what need to be filled for her, over the last 6 months I've came probably six times a month just trying to get all my mom's prescriptions and every time I go there they always say that none of them are ready and they want me to pick like two of the prescriptions out of like the 12 that she needs the most for them to get ready they are completely lazy I downloaded the CVS app to try to make things easier because that tells me when my orders are in progress when they're ready and I always put in my order to get her prescriptions filled days in advance and I always show up in nothing is done there's never any lines here but yet they don't want to feel more than two prescriptions at a time and I was irritated enough to write a review on Google because I'm tired of going to CVS six times a month just to get like a total of 10 prescriptions that are all supposed to be filled on the same day between working two jobs and living my own life I try to be nice and do everything I can for my mother so these prescriptions are ready when I go to CVS to pick them up, I tried downloading the app I tried calling ahead for me to get a hold of the pharmacy I have to call the front desk and have them transfer me to the pharmacy that's the only way I can ever get a hold of the pharmacy so my advice If you have to get more than two prescriptions be prepared for a bunch of headaches from CVS it's not just this location either I tried switching from this CVS in Westfield to Dunkirk CVS and they seem to still have the same problem there's never any customers there in line but yet they never have anything ready but you can't get in contact with them to tell them to fill them or to tell them to have them ready for when I come in

Stacy Kelley

2023-09

I was at CVS today getting mine and my family's prescriptions when JUDY told me that because I didn't know exactly what the names of the prescriptions were that I needed to come back when I knew because she wasn't dealing with it.

Foffy._. Shine

2023-09

I don't really care it's a normal CVS but I ever since covid hit the staff and everything just in general is not even close to as good as it was

jim summerville

2023-09

I’d put a zero star but not available. This pharmacy has gone way down hill

Faith Small

2022-05

The people working here do not care about anyone. They have had an attitude the three times I've visited and two of those times they didn't have my medicine eventhough I had called and they confirmed it. The worst part about this location is that everyone knows this place is awful, and yet nothing is done about it. DO BETTER.

Justin Murphy

2023-09

Pharmacy is terrible. Takes forever, rude attitude

Alyssa Best

2020-05

Very rude and unprofessional. Told me it is during rush hour and they are swamped so I couldn’t be helped. I would have to come back another time when they aren’t busy I asked when that was and they said idk. I got out of work early to give time to get everything sorted out. They shouldn’t have bought Westfield pharmacy if they can’t had the volume of prescriptions.

Dale Parks

2023-05

They put a sign in there window now stating that thier register is broke but it is a way around thier shortage of employees, i dont want to walk in the store, that is why there is a drivethrough, im going to go to another pharmacy

Laura Hannold

2023-05

I use the drive through to pick up my medications. Very convenient, I use a cane for walking and sometimes I have difficulties walking distances.

Desiree L Wilcox

2023-05

The employees are always very good with customer service and know their jobs well.

R B

2017-05

Local, friendly staff, clean store, excellent pharmacy staff who care about client's needs or questions

Colton P

2022-05

Always have the right items on hand, friendly staff and a quick in and out!

Katherine Scott

2022-05

always behind, always buzy, always takes 2 or 3 trips to pick up. hate coming here anymore.

Lillyandthecupcake

2022-05

I hate to say this place in the last several months has been run like a chaotic & unprofessional fast food joint.

Jordan I

2017-05

Over priced Walmart. Just like all CVS's

Kimmi Evans-Dibble

2018-05

Everyone in the store is very helpful and courteous.

David S

2023-05

Horrible!

Russ Edwards

2017-05

Just your standard CVS.