The Cheesecake Factory

4.2 (2605)

1612 Palisades Center Dr, West Nyack, NY 10994
(845) 727-1000
thecheesecakefactory.com

Claimed
Restaurant
American restaurant
Bakery
Dessert restaurant
Dessert shop
Family restaurant
Takeout Restaurant
American chain restaurant offering sizable portions from a vast menu including signature cheesecake

Service options

  • Outdoor seating

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Raquel M

2024-04

Great food and service! Enjoyed an outing with my family. We went to the Cheesecake Factory which is consistently good. The food was delicious and we had an awesome waitress.There were 10 of us and everyone had something different. Even the cheesecake. Service was good.Many food options…. Even a menu for those watching their diet.See my pictures.Parking easy and plentiful. Entrance thru mall or from outside.

Shane Rios

2024-04

I've been to the Cheesecake Factory on multiple occasions, and this time went great (which is generally how they all have gone). We kept it light and got a smorgasbord of appetizers.The Sliders and Mac n Cheese balls were great! The Hamburger Spring Rolls and Crab Rangoon were good also!The real reason we decided to go was the cheesecake though, the star of the show.The Pineapple Upside Down Cheesecake is 10/10. Easily the best cheesecake I've ever eaten.A close second, the Coconut Cream Cheesecake was amazing just as well!I will always suggest this place as a great bite to eat with awesome dessert.

Poonam Rai

2024-03

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Abinaya Swaminathan

2024-04

Comfortable space inside the mall, there’s enough seating. We took fried mac n cheese and crab bits for apps they were delicious, portions size is decent. Main course took bang bang chix and shrimp, jambalaya hot pepper sauce chix n shrimp both were just as in the description. The bang bang was slightly on the sweeter note with coconut milk I suppose, was good. The portion was huge for us. Our server helped us with the menu and was friendly n patient. There was about 10minutes wait time on a weekend night.

Melissa Lee-Lun

2024-02

I had ordered the lunch sized meatloaf. It was extremely sweet. I took a few bites, but I couldn't get passed the sweetness.As always the avocado eggrolls we're amazing! Them alone, started filling me up!The cheesecake of course was delicious, I had the "Godiva cheesecake* it was to die for! The chocolate was very rich.My cousin ordered the "Oreo cheesecake" which he absolutely loved as well.

Steve Howard

2024-04

Fortunately I’ve been here before but tonight was a nightmare. Front entrance area smells like farts galore. We were seated quickly with no enthusiasm. Waiter was a nice guy and we ordered. U asked for lemon for my water…3x. My wife got a salad. Again asked for the dressing 3x. My chicken pasta was like warm at best. My son’s orange chicken showed up 25 minutes later than the rest of the meals. Never offered to refill the water. Never removed any dirty plates. So food was not all mediocre and and waiter was slow in every level. Didn’t leave with the feeling I wanted to come back again.

Stephanie Rivera

2024-05

The last 2/3 times at this location has been surprisingly not good. My burger was pink after asking well done and then they forget to add the condiments. Then we just went for my birthday brunch and my husbands French toast sandwiches were RAW! And my French toast which is supposed to be the best tasted like stale bread. For the amount of money we continually spend here especially when telling our waiter about these incidents and not having anything done about it not even offering to remake it is just absurd. This location has fell off tremendously. I use to love it.

Brigitte

2024-01

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Cornel Stupak

2024-05

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Alexis K

2023-10

Delicious food, beautiful environment! Loved the parmesan herb crusted chicken with mashed and asparagus! And a really yummy piece of the Cinnabon cheesecake that was decorated for my birthday:)Parking: Outside the palisades mall

Jose Vargas

2024-03

I came here with my family, and we all ordered different items off the menu. Every single thing that we had was AMAZING! The server we had was fast and polite. The ambiance was also great - the dining room was perfectly lit, and our booth table was quite a generous size! We ordered dessert to go (cheesecake of course!), and it blew my mind - Best cheesecake ever!

Rich Giordano

2024-01

The Cheesecake factory is a beautifully decorated art deco restaurant, but that's about it.The food is okay. It's not bad, but nothing special either.Our server did a great job. Friendly, courteous, & went the extra mile to make our 4 yr old happy. (he's very particular)Overall it's an okay dining experience for a high price. I'm not going back.To be fair, I'm not a fan of cheesecake & didn't have any of theirs. That might be what keeps people coming back. If you like cheesecake you'll have to decide for yourselfParking: Lots of mall parking, even some valet inside

Steve LeVine

2024-02

Made reservations on their site as a last-minute decision so the earliest was an hour and 15 minutes from then. Showed up 10 minutes later to plenty of people waiting but they were able to seat us about 15 minutes later, so way ahead of our reservation time.Overall, the food was good and fresh. Service was pretty good as well.The downsides: They were out of all of their iced teas. (I got the tropical smoothie instead and it was tasty.) Also, I thought the amount of chicken in the oriental chicken salad was skimpy but it was good.There’s plenty of parking since it’s the mall parking lot.

Katheann Woodroffe

2023-08

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Cora Rose

2024-04

Absolutely love Cheesecake Factory for a quick bite when I am at the mall shopping. The fact they have been consciously trying to add more gluten-free options is a huge plus. I am patiently waiting for a gluten-free version of their bread. Also who doesn't love their delicious varieties of cheesecakes?Dietary restrictions: Gluten-free options are expanding on the menu which I absolutely love.

Alcy Leyva

2023-05

Pleasant atmosphere and a really on-point waitress. The food took a little bit but this place is always busy. All the plates came out hot and the food was tasty and properly made. We tried to cheesecakes and were thoroughly impressed by the quality and flavor. These places can be a crapshoot sometimes, especially when it’s especially busy. But this visit was pleasant.

ML SMITH

2023-05

Plenty of menu options, clean bathroom, friendly staff, descent prices, and good seating. You will get your money worth. I think the gratuity pay is too high starting at 18% so be careful when ordering food. The food comes out relatively quick too.Parking: plenty of parking, huge parking lot

Herder G. Rodríguez Ayala

2022-05

Completely disappointed, I expected a lot more but lets begin. Place is big and very well decorated. Nice bar and seating even the restrooms looks like a 5 star hotel. But food is no more than a frozen food. All plates that we ordered were bad. Plates were dirty, waiter didn't know what he was doing, specifically I ordered bistro spaghetti they were raw, shrimps were still cold. I order a sangria that tasted like fruit punch. Plus prices were excessively high. They should stop selling food and become a bakery only. Don't wast your money here. Sorry, the only thing good here is the cheese cake, but I can get at a local supermarket so definitely not coming back.

Greg Harris

2022-05

The Cheesecake Factory is an amazing restaurant that provides guests with first class top notch meals, and stellar customer service in a luxury style dining setting.In December of 2021, I brought and treated my wife and myself for dinner at the Cheesecake Factory restaurant and we very much enjoyed our dining experience at this fabulous cuisine.Both my wife and I were graciously welcomed by the restaurant’s staff and our waiter, Tito M treated us with great kindness and respect, did a great job on taking our orders and adequately address all of our inquiries.Our meals were perfectly seasoned, unquestionably delicious and was presented to us in a timely fashion!!!Both my wife and I give a huge two thumbs up to the Cheesecake Factory for providing us with a wonderful dining experience!!!

Wendy Drews

2023-05

I use to love these places with the most American options. But management just didn’t care about our horrific experience. The Hibachi steak was rare and they just didn’t care I ate it as I was starving. My video might be censored soon of the truth of the flies? The video doesn’t show how bad it really was. This was August 15, 2021 after a trip back from the city. It was the first time in years that I came here. It was horrible and I could not finish my meal. Where was the health department? Why didn’t they even care about our experience here? Our meal should have been on the house.

Larry Vitelli

2024-04

Early lunch on a Wednesday. Convenient parking right outside door, or enter from mall side. Had a few appetizers (flatbread pizza, stuffed mushrooms, pretzel bites with fondue cheese)ALL amazing! One of the best menus around- something for everyone. We got chicken parm- pizza style, and a soup and sandwich. Well prepared and delicious. Our server, Ric, was friendly and attentive, GREAT service. We finished with cheesecake, of course, (lemon meringue). A wonderful birthday experience.

Cheryl

2023-08

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Emily_Miotk

2024-03

Food and atmosphere was great but our server Tara was cracked out of her mind and ruined our entire experience. For starters, our table was not approached for about a half hour (keep in mind her section was empty aside from us and 1 other table that was getting ready to leave). When Tara finally came by she took our orders and asked us if we wanted any drinks and bread which she never brought to us. The friendly manager saw us sitting there with nothing but untouched utensils on our table and came to our rescue, bringing us water and some bread to eat during our hour+ long wait for our food. When the food came, not only was it delivered by a different server bc Tara forgot about us, but it was only one out of the 3 dishes that were ordered and it was made wrong. That dish had to be remade and the 2 other dishes were never even entered into the system. After about 2 hours of sitting there we finally got to eat and waited another ridiculous amount of time for a check. Tara finally came back and asked if we wanted boxes and the check and took a very long time to return. By the time she finally came back to the table with the boxes, the manager had already taken care of us. Tara was so high that she didn’t even realize that we had our boxes and check already and we were given more boxes and another check. This girl was high on who knows what and was nearly impossible to understand. Nothing against the restaurant, the rest of the staff is great from what I’ve experienced but I am very disappointed that my family dinner was ruined.

Lilush Green

2024-04

We were a party of 11. For our first time ever, the service was horrible. The waiter who took advantage of the gratuity that they take a head for big parties, gave us such an a%^h attitude that made the whole chain look bad! We definitely didn’t add up to his tip and will never come to this branch where they have no clue about their staffs

Has Hade

2023-11

Excellent food, drinks and ofcourse Cheesecake...always chill and laid back atmosphere for such a busy restaurant.Hosts were awesome..we had a group of 20 celebrating the life of a passed loved one and they went out of their way to make our dining experience the best🙌🏽Been here many times and will be back..shout out 2Cheesecake Factory💪🏾

S A

2019-05

I don't eat cheesecake, but I love The Cheesecake Factory. I particularly like their garlic noodles (which they recently removed from my local menu) and Evelyn's Favorite Pasta. Staff are friendly and patient. Their smoothies and drinks are pretty good too. Overall a great experience every time I go.

Prapti Patel

2024-04

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Vanessa Hartmann

2024-04

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ODell Gordon

2024-04

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Carlington

2024-02

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Opening Hours

Monday 11:30 AM-10 PM
Tuesday 11:30 AM-10 PM
Wednesday 11:30 AM-10 PM
Thursday 11:30 AM-10 PM
Friday 11:30 AM-11 PM
Saturday 11:30 AM-11 PM
Sunday 10 AM-10 PM

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