4.2 (2406)
1920 Palisades Center Dr, West Nyack, NY 10994
(845) 358-7990
macys.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Doug Scheer
2024-04
Macy’s always has an excellent selection of anything you may be looking for. And I found this particular location during lunch one day because I was looking to buy a pair of jeans. The store is well organized very clean and the staff is very helpful so I gave it five stars, but the dressing room is a little sketchy. I don’t think the uncleanliness or the wear and tear on the dressing room should reflect on my Google score but the managers need to know that the place Has to be cleanedUp. There is trash on the floor, full garbage cans, graffiti on the walls, wood trim that is in dire need of repair
Alexandra
2024-01
The Macy’s at Cross County Mall in Yonkers, NY is probably one of the largest and busiest stores! I love their shoe department, they have a wide selection to choose from.I do go there quite often, but I was there a few weeks before Christmas and I was still able to get help from the saleswoman.She found my size and in fact I bought two pair of Franco Sarto boots, one black and one brown.The line was very long, but they moved extremely quickly.I wish I could remember the sales woman’s name, it was a Saturday and I want to say it was about three weeks before Christmas. She was extremely helpful. !
M Asim Qamar (Asim)
2023-05
Wonderful experience at this Macy's at palisades mall NY. The saleswoman in the store were wonderful and very helpful.Lots of great offers and sales in the store in the month of march. Last act and Backstage Deals are the best - must check them out.They carry all major designer brands and Great in-house collections of different brands which are way cheaper.
Adati Tarfa
2024-03
Love this Macy’s not too busy!
Alexia Grind
2024-04
generally a wide array of options both in clothing and home decor, with helpful staff. however, a staff member denied a piece of clothing was on sale, and dismissed my desire to point the staff member to where the sweater was initially located.
Dee From Brooklyn
2024-01
Typical service for Macy's. Sales people were really helpful. Inventory was scattered and hard to find. It's recommended buying online for store pick up
Kingsalah Ali
2023-12
They have the worst customer service. The supervisor name if not mistaken. Victorina at the women’s section,3 floor she accusing me for stealing $10 that was her mistake. She missed counting the money and she had me waiting for an hour to check the cameras after checking she just decided to give me the $10. And she said with an attitude I will count the cash register. Later, when you leave, If it is missing that mean you took the money . so why she check the cameras for ?? she ruined my day and my holiday. Macy’s you have to hire someone professional, that respect customers.
meir bamberger
2024-01
There is plenty of parking right outside the Macy's entrance. The store is very large and it is clean and organized. Holiday sales are great.
Herder G. Rodríguez Ayala
2022-05
Lack of selection in certain departments like kids shoes, bad costumer service. I love the backstage prices and selection.
Shaya Pita
2023-11
Really large department store. They have many departments. I saw a nude bird flying around the men's shoes department. They had pants on sale. Bathrooms are on the 3rd floor they are cleaned every 2hrs
Christopher Kiewiet
2023-12
Great store! Good quality clothing, shoes and accessories. You can actually find some GREAT bargains on their sale racks!
Mig D
2024-01
Had to do an online return and they were friendly about it. Clinique employee was very helpful and attentive.
Katherine Larrequi
2023-12
Went to the backstage location and found a great deal on high-end brands. Check out went quick.
Ajit Abraham
2024-01
A good place for good deals
Jumal “Lunchbox” Campbell
2023-11
Beware of the salespeople. I felt like I was being attacked by zombies.. Macy's had a better selection but Sephora is very low key..
Megs
2024-01
When im in a pinch for a dress up outfit for my kids they always come in handy!
Oleg Nisan
2020-05
Ok, mall. Shocked, at November 10 Christmas tree and Santa claus on, I liked the holiday season feeling, but this is to early, also if holiday season to long, it loosing that special feelings......Not agree with administration off mall.
Abbey Belay
2023-10
Wonderful experience at this Macy's at palisades mall NY. The saleswoman Name was Anna and she were wonderful and very helpful..Thank you Anna for your exceptional customer service today and I appreciate your help 🙏
Moshe Levin
2023-05
Huge store with everything you need under one roof
Char Gee Gee
2023-12
Great experience in Jewelry department at palisades Macys. Need to hire the fellow as a manager of customer experience
Dov Goldman
2024-01
A bit busy during the holiday season. Staff was very helpful and friendly.
Sky Moulden
2023-05
Great selection, always a good time. Got a beautiful Michael Kors bag here for my birthday.
Alan G
2019-05
Regular things you would expect at a Macy’s. It’s a big store with lots of name brand items, and they have almost everything you would need related to clothing. The staff is alright, they’re not bad but they aren’t amazing. Only complaint is that the store looks a bit dirty, probably because of how big the store is. But hey, it’s just a regular Macy’s at a mall.
Hank Mann
2023-11
Very clean store. Well attended by staff. Actual associates to speak to regarding finding items.
Linda Horalek
2023-12
My friend shopped for a coat and found one for a fraction of the cost. He is very happy with it.
Jae Judah
2019-05
This Macy's is huge. Much bigger than the flagship store back in NYC
Netanel Raffi
2023-06
I purchased a suit from here and by the desk they forgot to take off the security tag. I only realized when I got home and I needed to drive back one hour in order for them to take it offIt's pretty expensive. The fit isn't correct. Just horrible customer service
Hill
2022-05
Store has a good selection but needs more petite garments. I did find a nice dress for a wedding.The staff members were helpful and considerate. The floor person was able to help me find the dress in my size and it fit beautifully. The cashier put my dress in a garments bag and also treated me with respect & kindness.Early Friday morning, the store wasn't crowded. Very good shopping experience.
Rivkie Babad
2023-12
They had a beautiful selection of holiday gifts for thanksgiving 😍
Gustavo Mejía
2022-05
Great place you’ll find almost everything!
| Monday | 10 AM-9 PM |
|---|---|
| Tuesday | 10 AM-9 PM |
| Wednesday | 10 AM-9 PM |
| Thursday | 10 AM-9 PM |
| Friday | 10 AM-9 PM |
| Saturday | 10 AM-9 PM |
| Sunday | 11 AM-8 PM |
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