DTLR

Mari Gomez

2018-06

my family and I stop by dtlr store in the palisades mall to check out the shoes.. but as we were shopping a lady walk in complaining about her ugg display, at first it sound it like she was just playing in the way she complain about who mess it up.... but than as she lock the door and I guess was letting the customer out it looks like others were trying to walk in. And she complain about it by saying " this people think this is a amusement park ". And keept talking bad about the people or customers. A customer inside the store got upset after hearing all this coming out of her mouth and stood up and told her that this was her job to give good customer service and that she should not complain or talk like that about us(the customers) and the other lady start arguing with the customer. The customer ask to speak with the manager and for the surprise.... this lady was the manager.... my mouth drop... the customer told why you complaining if the mall closes at 7pm and the manager answers "the mall, but we close at 6pm, and I can ask you to leave or call security to escort you out" wow my mouth drop even more to hear this. So I stood up and ask my husband to leave that this was so upsetting to see and hear that I just put back the shoes that I was planning to purchase and told my husband I rather go to another store, this was just unbelievable. Every customer inside the the store drop what they had on their hands and walk out upset. And as we walk out the employees look really ashamed to witness all this and apologize as we walk out. I imagine if this manager talk like this to the customers how does she treat the employees??????. I felt sorry for them too...This is been the most worst experience I ever had and witness that I still don't believe what I have seen and heard. And my family and I always shop here we love your sales but after this I don't think we would ever walk in to dtlrI think someone should do something about her attitude specially been that she is the manager, this is no way to talk and treat the customers....this was really upsetting....

James Takatsch

2020-06

Piece of trash place with an udiotic return policy. I bought sneakers that felt good in the store for tge 5 mins i tried them on. Walked around the mall and my foot started to hurt so i went to exchange them for a larger size and they refused to take them back because they are "Worn"

Jennifer Rivera

2019-06

Found some great deals and picked up a few items that were sold out in the area at retail price!

Binita G

2020-06

Good shopping experience. Associates really helpful & friendly. Would shop there again!

aie tubale

2022-06

Nice street wear staple pieces ! I like the lucky charm brand .

Pudgee Tha Phat Bastard

2021-06

Find usual pieces and unusual pieces here I like the idea of Bike and Off brand items available

jazmin cruz

2021-06

Staff greated us right when we walked in. They were attentive and helpful!

Licia Lish

2020-06

Great urban store. Very Unique inventory.

Cynthia Mckoy-Diaz

2021-06

Maybe I'm too old but this stuff is too overpriced and not something I'd wear

Erick DemolitionSound Desroches

2019-06

Always on point with the latest sneakers not the largest selection but always what’s trending

andres garcia

2022-06

I can't find the sneakers for my son

O O

2019-06

Great for kids and adults footwear

Evans Martin

2022-06

Patient people good service

Lisa Edwards-Morrison

2021-06

Friendly staff willing to help

Keisha Parker

2021-06

Awesome 👌

victor ofoluwa

2021-06

Discounted prices

Jennifer rodriguez

2018-06

Little and nice people