White's Lumber

4.5 (104)

231 N Rutland St, Watertown, NY 13601
(315) 788-6200
whiteslumber.com

Claimed
Home improvement store
Bathroom remodeler
Kitchen remodeler
Lumber store
Paint store

Service options

  • Curbside pickup

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Emily Delosh

2024-04

Went in yesterday to get paint for my daughter's nursery and my son's room, they were short staffed due to an employee having to leave for an appointment, however one employee went above and beyond with his customer service, he jumped right in to help and not only assisted me with my paint but he also cashed me out and carried all my paint right out to my car for me, super friendly staff, and over all a great experience!

Chester Rathbun

2023-09

What can I say? Great place has everything you want good quality product. The people working there could use a little work, but for the most part nice place I give it a six on the customer service scale.

Lori Patterson

2023-10

Great people. Great products and prices! You can find things at WHITES that cannot be found, elsewhere! I'm a frequent flyer, at WHITES Lumber!!

Garry Barker

2023-05

Always get great service. Load up in yard don't have to handle twice. Very friendly staff better than the big box.

Michele Davis

2023-05

I Went in this past week to pick out some paint with my Grandson. Julie, Jacob and Brad White helped me with a speedy checkout and a beautiful color for my bathroom! 😊

Ronald Hochmuth

2022-05

I thought the "blue or orange" stores had to be better due to their national buying power but a recent project proved me wrong. I went back to White's and got a great deal on composite decking and I didn't have to wait three to four weeks for it to become available. In addition the service you get a white's is superior to any box store. And finally I negotiated an even better price with my salesman. If you haven't been to White's in a while, it's worth a revisit.

Eloise Goodwin

2023-12

Great people. Great products and prices!

Cheyanne Pierce

2023-05

I wouldn’t even give them a star if that was an option. I Went there today to get pricing on railings for my porch. Gave him approximate dimensions because I wanted to make sure there was room for mistakes. He refused to even tell me what the individual cost was for the product I was asking about. In fact, he told me it “sounded like I need a contractor” because it was my first DIY project. And continued to make me feel small about not being new to doing projects and needed help with costs so I could complete my project. I additionally asked about stain so I could get a stain sample for the one I was thinking of going with. He proceeded to say I needed dimensions for that too. I won’t return there again if this is the standard they keep for customer service. I was embarrassed walking out of the store.

Sarah Gunnell

2022-05

Whites lumber is #1in customer service and care to their customers. I recommend them to everyone who needs products for home repair. Nate in the yard is very professional and knowledgeable and Chuck inside sales and heads special orders is #1, don't go anywhere else

Damien Harris

2023-05

I came in for some pressure treated lumber the other day and couldn't find a single board that wasn't warped or had an infinite number of knots in it. Absolutely ridiculous. Of course they still charge you full price.They've got 2 people working in the yard at any given time because they can't keep anyone working that long.The place isn't what it used to be. It's a joke.Maybe if they actually had people in the yard taking care of the wood the way they should be, every other piece wouldn't be warped and largely unusable.

Beth Lillie

2022-05

I have never shopped here and I guarantee I never will. The type people they have representing their company/business is the reason. For 2 years I myself have been harassed by an employee. I have contacted HRand had the police document it. This same employee, has now started making threats via text towards 2 of my children. How can and adult even act like that. Again, HR contacted and the incidents have been reported to Law Enforcement. Do better Whites, do better!!!

Kaleigh Alberry

2022-05

I just had the BEST experience at Whites. All I got was paint but the woman was super helpful and nice! Beats the chains hands down. You won my future business for sure.

Charles Nuffer

2023-05

Been buying pellets there for my pellet stove ,cashier not very courteous makes you feel like you are bothering them . Customer service not very good.

Ginger Button

2019-05

First time we ever went there, and we were very impressed with the selection, prices, and the staff. Travis, the sales rep that helped us was very professional and friendly. Travis had all the information we were looking for and good recommendations. We have found our new hardware store!

Jake

2018-05

Tom. The gentleman at the paint desk spent half an hour to an hour with me explaining different techniques and things I need to do to refinish my floor. Good strong handshake and a great man with a lot of knowledge. Highly recommend this place

Chinle BBQ (Chinle Reviews)

2023-07

I love going here. The people are nice and super helpful.

Philip Tanner

2021-05

Inside service was very good. And like wise the yard service was good. In both locations I was offered assistance and the store and warehouse both seemed well stocked. Would totally recommend.

Mark Hoadley

2022-05

Great Service.Also they have an awesome selection of tools and just about anything you'd need for your home.

Devin Ratliff

2021-05

My girlfriend sent me into this location to get some wooden dowels for a project she was making and since i knew where they were i wanted to check out the rest of the store when this man came up to me and asked what he could help me with, i replied"just checking things out" and to my surprise this rude employee on a power trip with a false sense of entitlement and a terrible attitude decided to use his wonderful customer service skills and says "no what can we help you with. As he basically pushed me out the door. I feel sorry for people who have such a terrible life they have to ruin other people's only chance to get out of the house today it's unfortunatehis boyfriend bullies him at homebut he should leave his lovelife out of this business

Jeannie Gove

2021-05

Awful experience!!! They measured for hour counter top and said it would be in by a certain time. Well, it did not come in on date expected. Called and said they were a bit behind l. Waited again three weeks more, still no counter top. Called and they checked again and said well it was standing up against the wall and was forgotten. So finally they got it done and said they would deliver. But then called and said they were short handed and could not deliver. After a heavy conversation they managed to agree to delivering. We got it and the sink hole was cut wrong, too small! Talk about ticked off! We ended up paying our carpenter to recut it and enlarged the hole. What a nightmare!!! Plus Mr. Barry White himself says he would reimburse us some money back...never happened!

Karlea LaPlante

2018-05

Very friendly and helpful. Reasonable prices. It's nice to have a home improvement store you don't have to drive out of the way for. Thank-you!

Joseph Crossman

2023-05

Everybody has bad days, but I think this small business has been around long enough to have a couple. Thanks for supporting this community and employing folkes, and all the hard work over the any years.

Betsy Regan

2021-05

White's Lumber is our "Go to" place. They have everything that you need and it is too quality. The employees are very helpful, especially Travis Taylor!

Regan Brown

2022-05

So helpful! Called around to find me more of the product I was asking for, and called me back to let me know!

Michael March

2018-05

Great people that know their business and there prices are often better than the big box stores and the lumbered better quality

Daron W

2018-05

This is a great place to buy anything Hardware. The staff here are friendly and helpful, and the prices compare to even the big box stores

Andrea Faris

2021-05

Very helpful and friendly staff! Other hardware stores are intimidating and can be rude when you ask for help.

Paul Shepard

2019-05

White's Lumber is a very nice store. The staff is helpful and the products are well organized and easy to find.

Hoodie Foodie

2020-05

Busy place, but very helpful. They went above and beyond to help me get things in my car.

Day Ketchum

2019-05

White's is a place to go when you want to get it right the first time. Courteous professional to all its customers.

Opening Hours

Monday 7 AM-6 PM
Tuesday 7 AM-6 PM
Wednesday 7 AM-6 PM
Thursday 7 AM-6 PM
Friday 7 AM-6 PM
Saturday 7:30 AM-4 PM
Sunday 9 AM-3 PM

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