4.6 (183)
531 State St, Watertown, NY 13601
(315) 782-5964
acehardware.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Cd Mc
2024-05
They just started locking up all.the hand tools. U have to ask a employee just to get a wrench now. I told them I was going to home depot instead, where I can get a wrench off the shelf myself. They just lost about 5000$ a year in my business. I hope it was worth it for them
Alisa Patterson
2023-09
This is an awesome place with good prices and great staff! I got Adirondack chairs for $12.99. It would not fit in my car so I had to get rope. The salesman let me to the back and I found some rope for $.99. He directed me to the clearance item so I didn’t have to pay more. The cashier upfront was very nice too! I will definitely come here again
Frank Arney
2023-12
Always friendly and they always have what I need. Shelves are always well stocked. When I have a question, they always have the right answer. I've always had good luck at this store.
Ricky Mullis
2024-02
Always someone there to help you out awesome place to find all the things you need for your house
Anthony Benware (Tony)
2024-01
The best service of any hardware store in the Watertown area, Make sure to ask for Mitch to help you find something.
Misty Rodriguez
2023-05
One of the best retail experiences I’ve ever had, the staff were so incredibly friendly and helpful! They went above and beyond to answer my questions and even called me back a few times. 100% recommend this store for any of your hardware, gardening etc. needs, it’s definitely my go to place!
Melissa Morales
2023-05
Great prices and very helpful staff. Everything is always clean and organized making finding things easy. They have such cute garden decor and variety of healthy flowers. They are very knowledgeable too. ❤️
Stephanie Bloss
2023-05
Attentive and helpful staff. The nice young lady who made my keys for my graceful children told me up front how much roughly they would be. She also educated me on some of the key designs they have and what they offer in different styles. Very quick and hopefully the keys work! I haven't checked yet. Busy day! 🙃
Thomas Bradley Sr.
2024-01
Best selection in town. Helpful staff.
Charles Kader
2023-05
After a recent snow storm, a need for snow blower parts arose. On a Saturday afternoon, the helpful manager took me next door and opened up the extra parts area for my power equipment needs, which they had in stock. The man was so generous with his time and attentive to detail, this hardware store gets 5 stars. The best place for hardware in Watertown, NY.
Timothy Tanner
2024-04
The people were very helpful
Ms. Betsy
2023-05
I'm so thrilled to have this store in my life! You rarely find me in a warehouse store because this local owned gem has everything and has a staff that actually cares. They help you find it, show you how to use it and if they can't, they find someone that can.
Terra Limburg
2023-05
Great people, very knowledgeable and helpful, nice clean store and decent prices. Very happy with them.
Erica Miller
2019-05
Staff is knowledgeable, friendly, and helpful. Large selection, great prices. As a homeowner, I'm happy they are in the neighborhood. I've gone there with many home renovation projects in the works - as well as in a complete panic when something breaks or goes wrong around the house - and they always point me in the right direction and give the best tips and advice. I cannot stress enough how helpful they are, even when I call back with more questions!
Eugene Langone
2022-05
Pat, Mike, and the staff are and have always been outstanding. However, purchased river stones 1 month ago at 4.99 and today same product is 6.59, a 32% increase. Staff said all prices increased since ownership changed. If that is the case for all products carried there that is unfortunate. I try and shop local but comparitive price does matter. This products cost did not increase at other venues.
Drone Flyer
2023-05
Always great service, and huge selection at reasonable prices. All the staff is helpfull and go above and beyond to help you find just what you need.
Candy Hickman
2023-11
They are very friendly and help you with your needs.
Christopher Knapp
2024-05
Friendly knowledgeable staff, large selection.
Sarah Miles
2021-05
Employees have a tendency to make me uncomfortable walking around and continuously asking if I need help with anything watching me and creeping around me looking at me like I am going to steal. I Enjoy going to look at the various things they have to offer and price check for future reference as I am constantly looking for something to keep me occupied and upkeep my craft and hobby supplies. Cashier didn't even bother to ask me if I had a rewards card.
Jull
2019-05
Only customer in the store this morning and the employee at counter in the back, never acknowledged me, greeted me , asked if he could help me. After standing there for 10 minutes at least, I left. Rude employee and definitely did not want my business. Went to Lowe's. Won't be going back there.
caroline harmke
2019-05
Great service deserves 5 stars, but its frustrating to pay more for walk in. There are times when i drive by and need to stop in for a product and pay more for it. It won't prevent me from using Noble though. I love the staff.
order amazon
2019-05
I love this place. The employees are super friendly and helpful. I ask some pretty dumb questions sometimes but they never make me feel stupid. They always have what I need.
Rich Gebo Jr. (Rich)
2023-05
Awesome people work there and they're so nice... Very helpful they have a lot of stuff
Erik Gronowski
2023-09
Nice people work here, the guy cutting keys is a good dude!
Chinle BBQ (Chinle Reviews)
2023-07
Went there looking for something they did not have. Someone who worked there gave me a suggestion that even worked better.
Hamed Adaime
2023-06
Excellent services, amazing staff, family environment. I was impressed.Dr. H
RyGuy 83
2022-05
I'd rather go home Depot. Everytime you go in you get an ear full at the register. Some of us are just trying to grab and go. Don't need a politics or economic talking to.
black clover
2023-08
Nice people will help you if you ask for stuff that you looking for
Alexander La Parr
2021-05
You will be stalked and harrassed and questioned during the entire visit. Employees will be hurrying shoppers to make selections. During my visit to this store the manager Pat even went so far to question me while still shopping inside the store where merchandise I planned on buying as a Christmas gift was and proceeded to yank it from my possession and ask me to leave the store while I was attempting to put it back. Clearly he has anger issues or is so broke a single theft would put the entire operation into a bankruptcy or something. Laughable "Nobel" more like rude and unprofessional Hardware
Nik B.
2022-05
Always great service, and if they don't have it, they'll order it for you! My favorite place for hardware.If they don't have what you want on site they're great at ordering it and getting into the following Thursday.
| Monday | 7 AM-7 PM |
|---|---|
| Tuesday | 7 AM-7 PM |
| Wednesday | 7 AM-7 PM |
| Thursday | 7 AM-7 PM |
| Friday | 7 AM-7 PM |
| Saturday | 7 AM-7 PM |
| Sunday | 8 AM-5 PM |
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