Auntie Anne's

3.9 (49)

21182 Salmon Run Mall Loop W D107, Watertown, NY 13601
(315) 782-0794
locations.auntieannes.com

Claimed
Bakery
Global chain of counters dispensing sweet & savory soft pretzels with a variety of toppings & dips.

Service options

  • Curbside pickup

Reviews

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Generic Stuff

2024-01

Not a bad spot for a quick snack when shopping. The pretzel bites I find are easier to eat. They were pretty good. The lemonade was very sweet so if you like sugary drinks, you may like it.Service was quick and the staff were friendly enough.

Rawad Elias

2019-05

Fresh soft pretzels, but service was slow and not very friendly.The sugar cinnamon pretzel was really good. It was soft, flavour, smelled amazing, and made fresh infront of you.The service wasn't the best. 3 employees and only 1 person ahead of us but it took 10 min to get our order in.The product is good, they just need a little more speed, and a smile goes a long way.

Riley Ramsey

2023-05

We've gone here a handful of times, very delicious pretzels, only complaint is sometimes they have a little too much salt. My favorite is the classic or cinnamon sug bites.

Troy Ferguson

2022-05

Pretzels I got were good. But the woman cashing me out had the biggest attitude. I told her what I wanted and she just kept on asking "so do you want anything else" and was not letting me finish my order. I will not be going back to this store if the associates are gonna just have attitudes. Might be a good idea to find some more positive workers. 👍 I came in at 7:35pm on July 19th. The associate was not wearing a name tag but you should be able to look at you’re schedules to see who it’s was.

William Folsom

2019-05

The food is good but management and most employees are not the people I would want working for me. They act like little kids and it's like middle school with special treatment for some while others get fired due to things that aren't even verified for complaints. There should never be less than two employees on duty at any business time. The owner should look into doing a complete house cleaning to make sure he can get the best employees to improve his bottom dollar.

David Lohrmann

2019-05

Where do I begin, well first off I am still waiting for the main office to return some sort of feed back from my complaint that I filled out on Friday early afternoon (521605 Complaint Number). Just to keep it short I was there Friday my niece order a pretzel and we sat down in front of the business and a lady and her child came up and order. Sorry to say this but the very large white women took her money while wearing her protective gloves. Now I instantly new this is wrong but I was hoping she would remove them and replace them with new ones. Did she, nope not at all and when I told her that she needs to throw away that batch of pretzel dough and replace her gloves. She looked at me rolled her eyes. I told her I would report her and all she said was “ I don’t care” and continued on at the same time just giving me dirty looks and arguing with me as if I was asking her to do the impossible. I would have gotten her name but she wasn’t very forgoing with anything other than hostility. I don’t recommend this to anyone unless you like your pretzels tasting like money, and we all know how dirty that can be!

Brie Thomas

2021-05

Service is slow. Every time I come I have to wait 30 minutes for them to make the hotdogs in the pretzel. And they say it’s the most popular item so why don’t you make more of it.

Annabelle Sovie

2021-05

My friend and I went to this place and the service was not fast we waiting along time just for two things. They are the most popular items that she orders so why don’t they make a lot of them. This is ridiculous.

Michael Brown

2023-05

Nice place to grab a quuck snack. Prices arent cheap, but not terrible. Service can be a little slow

Emilyn Page

2023-05

Food was cold and employee was extremely disrespectful when I’m simply and kindly asked if they were going to make more food.

Mary Corradini

2019-05

Friendly staff. I'm from NYC area and am spoiled by the street vender pretzel there. These are the next best thing in my book.

Donald Hanson

2019-05

I love pretzels. They were good and tasted fresh. A bit pricy, but it is in the mall.

Lana Alexander

2020-05

Pretzels have always been hot, fresh and flavorful. Friendly and courteous employees.

Savannah O'Brien

2020-05

Haven't tried the food but, yhis is the best frozen lemonade I've ever had.

Jennifer Gault

2022-05

The pretzels are amazing at the mall, I go there alot.

greg hurley

2019-05

Pretzels were fresh and tasty.. too bad a piece of bread almost cost 3 dollars..

Laura Lauderdale

2020-05

Their pretzels aand lemonade are the best! It's not cheap. But it's worth it!!

max sinner

2022-05

Pretzel was fresh and I found that it had kept the standard that was posted

Lynne Luxem

2020-05

Good pretzles, dont knock em i bought some and took them home to eat them in bed while crying about end game.

David F.

2023-05

Always visit Auntie's when we are in the US and it never disappoints

Darien Temper

2020-05

Fast, fresh food, great to grab and walk threw the mall

Dylan Tamblin

2021-05

Amazing crew and service! 5 stars every time!

Ann Stewart

2019-05

Great food and very friendly people

ariana Carpenter

2022-05

There pretzels are amazing

Christopher Thomas

2018-05

Best place to eat in the mall

Misté Morales

2019-05

Good but a little pricey

Anonymous Anonymous

2017-05

I got food poisoning here

Julie Bigelow

2020-05

Meh

raymond Lyman towles jr

2020-05

Awesome

Karen N

2020-05

Food is okay

Opening Hours

Monday 10 AM-8 PM
Tuesday 10 AM-8 PM
Wednesday 10 AM-8 PM
Thursday 10 AM-8 PM
Friday 10 AM-8 PM
Saturday 10 AM-8 PM
Sunday 11 AM-6 PM

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