Bristol's Garden Center

Georgia Woodring

2023-11

I purchased a very expensive house plant (alocasia) that they said required bright light and moderate watering, but they never told me that it was highly toxic to pets. My dog chewed a bit of a leaf the night after i brought it home, and soon experienced vomiting and difficulty breathing that lasted for several hours. No emergency vets are available anymore so i just prayed and waited. Thankfully, she recovered and is fine. However, I asked Bristol's to allow me to trade this plant for another non-poisonous plant of equal value. I didn't want my money back, just wanted to make a trade. They refused. The plant is now locked away in my guest bedroom out of reach of my beloved dog. Bristol's used to be my go-to nursery for flowers and plants. Never again.

Gail Sanfilippo

2024-04

We went to Bristol’s for the first time! It was such a great experience! The entire facility is beautiful. Their plants are amazing and affordable.We worked with Jack who guided us through the nursery to purchase a new tree!He was Amazing! The entire experience was priceless!

Suzie Quinn

2024-05

Buyer beware. Their "Nursery Guarantee" is very deceiving. I had a very sick hydrangea that did poorly all last summer. When it didn't revive this spring, I returned for replacement. Had the receipt and all instructions followed for returning. Jack said it "wasn't dead" and refused to replace it. I was a very loyal customer, spending hundreds of dollars a year. Won't be returning.Thank you for your offer, but I am an experienced gardener that already spent all last summer trying to nurture that plant back to health. Just consider me a customer that is unsatisfied with your guarantee policy and will shop elsewhere in the future.

Ray Benza

2024-04

Fast to deliver 2 yards of topsoil to me but the topsoil had shreds of rough mulch throughout. Glad only using as fill for new fence and not to plant grass for lawn. Was going to get another yard for that but notnow. Disappointed with quality for use in garden for planting.

David Flass

2024-05

Prices are good, plants are very healthy, great selection and the staff are super helpful.

Jodi Di Sano

2023-11

I'm a frequent visitor to Bristol's Garden Center, and every visit is a delightful experience. It's a wonderful place to spend an hour or so, wandering among the beautiful plants. What truly sets Bristol's apart is their fantastic team of employees who are always super friendly and incredibly helpful.I'm an avid plant enthusiast, and Bristol's Garden Center never disappoints in terms of their plant selection. Living in this area, I'm always amazed at the variety and quality of plants they offer. In particular, I've purchased numerous carnivorous plants from Bristol's, and they're all thriving and growing happily.As a personal favorite, I would love to see an even broader selection of carnivorous plants, especially Pinguicula. It's a fantastic place to explore and enhance your green space, and I highly recommend Bristol's Garden Center to all plant enthusiasts and nature lovers.

Donna Deffenbaugh

2020-05

I love Bristol's in the summer for perennials, but this was my first holiday season visit. I had no idea they had such options. You can select greens to make your own wreath or garland, or buy premade at fair prices.

Jamie Perrin

2021-05

This place is huge! Their selection of succulents, trees, shrubs, flowers, veggies, etc is amazing. I went there for the first time and wandered around in awe for 20 minutes before I could gather myself to buy some things.

Cso

2022-05

Very nice selection of all things garden and landscape. Inside there’s beautiful houseplants, succulents, and cactus. They had many unique artsy planters. It’s a shop where you could find the perfect gift or a gift for yourself.

macluvva

2024-05

Almost overwhelming in the sheer volume and variety. The staff is great as well!

Jessica Day

2023-11

Just got off the phone with Nick who was incredibly helpful. We chatted about an issue I’m having with the trees on my property and how to adequately care for them. I’m so appreciative of the insight and support. Thank you Nick!!

Michael

2024-04

I've been to Bristol many times and spent thousands here over the years. I’m updating my review for a more long term perspective. After they causally drove a truck across my front yard for the second time in 2 years leaving a 6-8in rut directly in front of my entrance I was only disappointed in myself for continuing to go there. The first time they damaged my property they pretended like it didn’t happen and drove away. If you value your gardening, respect for property and professionalism, I would strongly advise going elsewhere. I previously contacted the manager who did not send someone to repair the damage. Never again.

Becky Albanese

2024-04

Super friendly, helpful people! Great place to shop for everything outside!

Elizabeth Roberts

2023-05

My significant other was fired while on paternity family leave. I just thought customers should know about the way this business treats their employees. Maybe you noticed the nice friendly man who used to work in the back is no longer there. He does appreciate his customers and especially the houses he delivered to thank you all for being kind to him.I will edit the post to include that despite the business's response my significant other had about 2 weeks left of paternity leave that was to be taken within the next month. He did not take it all at once. And despite the business's response he did not receive a performance review or was not informed of said review as he was on paternity leave. He attempted to go to work the day after his paternity leave ended and was told to go home for good.Everyone who knows my SO knows that he is very kind gentle and trusting. The Business could call him and apologize for the way they treated him leaving him out to hang with a newborn child and perhaps that will change this review.

Gregg Starks

2023-05

The woman in the Tropical House was very friendly and helpful. The outside staff not so much. Trying to talk to the guys about shrubs and it seemed like I was bothering them to find out what they had and what offerings they suggested. Kind of pushed me off so I decided to go buy elsewhere.

Phil Longyear

2023-10

Edit: they now have Bonsai supplies!!!Great store. No Bonsai supplies, which seems out of place in such a comprehensive selection.

Fred Hayes

2024-01

Nice variety of plants, helpful and friendly staff.

Troy Rank

2023-05

Personnel was extremely rude and desperaging when returning a tree completely within stated policy and with full documentation. Will not visit again. Edit update: was returning tree which paid full price for completely within policy. The personnel granted the request after a long drawn out argument. Again, completely within policy. This is dishonest even in the response from the business owner. Buyer beware.

Vini Falciano

2023-05

Seems fine, a bit expensive, but good collections of things. We usually only go for special events.

Amber Knoebel

2021-05

Bristol has become a haven for me in these crazy times. As a new houseplant addict I have to say this is my favorite place to get my plants. They are healthy ,reasonably priced (for plants AND planters) and they always have something interesting. The staff are very helpful and friendly. I will give you all a heads up they have 2 amazing parrots that like to remind you they are there. Rio and I chat whenever I visit so this is a plus for me but don’t be surprised if you hear a loud squawk as you shop :)

Alyssa Stevenson

2022-05

Amazing selection but pricey. I have gotten several perennials from here and they are thriving. However, I called over the phone and asked if they had boxwoods in stock (before I drive all the way from Greece) and the person on the phone told me no which I find kind of hard to believe for such a huge place but whatever.

Ben Wilbur

2022-05

They have a huge selection of plants and flowers in their large, spacious facility. It's beautifully organized and everything is so well taken care of. Very easy access right off the main road, definitely worth checking out if you are driving through the Victor area.My girlfriend and I always stop by on our way out to the Mall.

Sarah Pericozzi

2020-05

Beautiful selection of flowers, houseplants, and pots. Prices are a little higher but the quality is great

Nichole Dunst

2021-05

A quintessential family-owned garden center. I worked here as a teenager and to this day it was one of my favorite jobs ever. I still try to make the trip out here to browse their amazing tropical plant selection. They have extremely knowledgeable staff and always seem to hire amazing people.I can always count on Bristol’s for a friendly face, a unique and extensive plant selection, and staff who truly know their stuff!

L.T. H.

2019-05

I’ve tried to like this place and have given them my business for the past two years. No more. This year I spent a lot of money here. A few days ago I went to return a small pot because it didn’t fit a plant that I bought, also from there. They wouldn’t take my $10 return even with a receipt, because it as “used”. I mean, come on. Home Depot will let you return a plant that you pulled from the ground one year later. I expect a lot more service from a mom and pop store, especially since I am a regular customer. Taking my business to Wayside and Oriental Gardens from now on.(Previous post)I'm updating a previous review that I posted. After posting a 3.5 star review of this place, I was approached by one of their team members and she asked how they could improve my experience there. It was nice of them to ask--it shows that they want to improve their business. The nursery has a good selection of plants, especially native species. The prices are on par with Wayside and Oriental Gardens. My earlier complaint which I need to clarify is not that the customer service is bad, there just isn't enough people on the floor. There's usually 2 people there who are consistently helpful and they're knowledgeable about plants, but everyone else don't really seem to be engaged with customers. Seems that they hire a lot of high school or college students for the season but it would benefit them to have more people around that know about plants and are willing to help customers. I'd like to give them 5 stars one day because I think they could be a very good nursery.

Kari Johnson

2022-05

I have a completely unopened container of synthetic (ie, does not expire) fertilizer that I lost the receipt for and have not had time to return because their location is totally out of the way for me. I have the charge on my credit card for the exact amount that the fertilizer costs. I understand not giving me my money back, but not even allowing me to exchange it for something else is bad business. I was going to exchange it for some peat, plus make another purchase of a product they have there that not many other garden centers have in this area, but instead I will just order it from online somewhere. They won't get my business again.

Olya V

2021-05

I really tried liking this place, however the return policy is just ridiculous, they practically missing it all together! I really liked the selection of roses that the place provided, however each time I buy a rose from them ( I have purchased 2 ) it comes with a disease which spreads to all of my healthy roses in the garden, which if you are a rose lover you know is difficult to treat! I would recommend sticking to Home Depot and Lowe’s, healthier plants and unbeatable return policy!

Marsha Chapman

2024-04

Large garden center. Lots of plants to choose from. Turf line products are available here.

Indaba Enterprises

2021-05

We hired Bristol for a complete upgrade to our front yard around the perimeter of our house. We wanted stylish and low maintenance. We worked with Jerry who truly listened to our thoughts and helped us come up with the perfect design. The crew was professional and courteous. We’ve worked with a lot of landscaping companies over the years. We will only work with one now—Bristol. They are excellent.

William DeGroff

2023-05

This is one of the largest nurserys in the Rochester area. They have extensive knowledge, tremendous selection and really helpful friendly staff. Highly recommend you make the to trip to Victor to check them out.