4.2 (49)
230 W Main St, Victor, NY 14564
(585) 738-6166
bowwowsalon.net
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Madelyn Pestle
2020-05
Best place to get your dog groomed. Melissa the owner is great. Very knowledgeable & friendly! We rescued a mini yorkie who we feel was kicked in the face, she lost 5 teeth and doesn't bark, very timid. She likes to hide & shakes if you go near her. Melissa gave us some ideas on how to help her. Dusty is our 10 yo Lhasa Poo, he also goes to Bow Wow.
Mai Ly Phung
2023-05
I had a fairly good experience with this salon initially; I was able to text for an appointment and they did a good job with my pup. I contacted them again in the summer and they offered an appointment almost two months in advance - I took it, because I liked their services and they have a convenient location. I then received an abrupt text cancellation that the groomer who scheduled with me "no longer works there" and they can't fit me into the current grooming schedule because they're "all booked" - no offer of another appointment time, after waiting nearly two months for an appointment. Reading other reviews, it seems this is a regular occurrence. Unless you can waste time making appointments that won't be kept, I suggest going elsewhere.
S E
2023-05
Bow Wow never disappoints! I bring both my dogs here for nail trims and the owner (Lori?) always does a fabulous job! I’m always nervous bringing one of our dogs who can sometimes be aggressive, but she makes it a breeze. Very grateful to have you guys right around the corner!
Cheryl Lee
2020-05
We are delighted to find this new groomer for our dogs. They look and smell wonderful. Oakley’s nails are perfect. Other groomers seemed to not do his nails because he doesn’t like it! Kudos to Melissa. Both Oakley and Fergus had a pleasant experience! We will be back!
Rona Sembach
2017-05
My 9 month old puppy has been going to Bow Wow Salon since April 2016. A wonderful experience! The staff is trustworthy and are always full of great suggestions. It's very clean there! Grooming, nail trimming, etc. is always carefully done. Doggy daycare has been a great time too. I love being able to buy grain free treats, healthy chews and check out leases, harnesses, etc. We're so lucky to have Melissa and her staff available to us! Many dog owners in my area are especially pleased with Bow Wow Salon.
Laura Stubbings
2022-05
I’m quite surprised to see any positive feedback honestly. I was throughly disturbed to hear the owner say that the dog she was working king with was “as fat as the owner”. Weather that’s true or not there’s no reason she needed to say that especially in front of other customers, now I understand why they have you drop your dog off and come back. Hearing this was sickening. I don’t think she’s any better to her employees as whenever anybody asks her a question she refers them to the other girls. Only to complain about what they did later on. I will never bring my dog here this was my experience from going with a friend I can’t imagine being an actual customer or employee.
Debbie Farley
2023-07
The owner is absolute outstanding person and Her Love for animals is very uplifting. Our dog loves going to Bow Wow!
Samantha Wood
2020-05
Good location and nice people. Height adjustable tub was nice and they use all natural shampoo but the blower they had me use on my husky wasn’t powerful enough to get into his undercoat even with putting it super close to the coat. Probably won’t go back because of this
Pam R
2015-05
wonderful place to take your dog to be bathed and groomed. Was very pleased with the owner that was on site and very helpful as needed. Her staff were caring and helpful too. Looks like a nice place for a dogie day care opportunity too. Will make this a regular visit for my dog, Great prices and organic treats available there too. Over all very pleased.
Gary Harvey
2021-05
Gus was a rescue we adopted about three weeks ago. The salon could have not been more knowledgeable and reliable with our 3 year old goldendoodle. Gus is looking better than ever and they pampered him every step of the way!. Thank you for us all having a Business like this locally.
David Patterson
2022-05
The groomer did not cut my dog as requested. When I questioned the groomer I was pretty much called a liar as to what I requested. The groomer on the phone was very rude. And I don’t know what happened during the time the dog was allowed to walk around on the floor to when I got home but my dog now is unable to walk on it’s left leg. Because of the rudeness I will not be returning!
Bob McDougall
2019-05
Went in with a dirty dog after a long muddy hike. We were able to use the self-serve dog wash. They took us in right away and the staff were very friendly and welcoming. Had the dog's nails clipped too while there. Will go again post hike. 🐾
Mea Culpa
2019-05
Always friendly and very helpful. My 2 goldens can be somewhat unruly and very hairy, but they are always welcomed with a smile! Prices are reasonable and my dogs are always more beautiful when they are done.
Marissa Avery
2016-05
Absolutely awful and unprofessional place! I took my dog there (who is small) and they did not groom him because he "would not get on the table." Needless to say, when I got home, I gave him a fur cut myself and he was fine with that. The lady at the Bow Wow Salon was cold and rude. Will not be coming back or recommending this place. I have known others to have nothing positive to say either.
Ann Johnson
2019-05
Wonder place to take your puppy! Melissa is knowledge, kind, and understanding. Answered all my questions. If your taking your dog there for grooming or to bath it yourself, I would highly recommend Bow Wow!
Michelle Leahy
2017-05
Always personable. You can walk right in and use the tub, shampoo, towels, pet friendly hose and dryer, for a great rate! they do the clean up and are always glad to give you advice, answer questions and help you lift your furry friend in and out of the tub. What's not to love?
michelle burge
2021-05
Great with my dog and loves to go there and gets excited everytime! They do an amazing job, never had one complaint. The price is very good as well for the wonderful work they do.
Steven E. Malone, Esq.
2023-05
Experienced grrrooming. Buffaloes are extra.
Kyle Reese
2022-05
I’ve had 7 different dogs and Bow Wow Salon has taken care of all of them. They have great service, great prices, and everyone is so kind and considerate and great with the dogs.
M Conner
2022-05
Lori and team are great and our pup always feels at home! He comes out looking like a million bucks!
Mark S. Kazmierski
2023-05
Care for your dog is unparalleled. Kind, customer focused and LOVE dogs!
Melissa Condello
2018-05
I also have an elderly dog and find them to be extremely caring. It's all about making the dog comfortable, only doing what he can tolerate.
Brad Yearwood
2021-05
They took such good care of my dog and she looks and smells wonderful!
Emily Binnert
2017-05
I have taken my dog here for years! Wouldn't go anywhere else! Great people, great groom, and great prices!
Sheila D
2018-05
TERRIBLE WITH ELDERLY DOGS! Terrible customer service. My dog looks terrible and it cost $53!! They make no attempt to bond with your dog!! There are other places in town ....
Tara Rice
2018-05
Used the self-service dog wash... Very friendly and helpful. Will return!
Collene Doney
2022-05
Had a sanitary cut on my collie done. Quick and fairly priced!
Laura Beckelhymer
2023-05
Really rude and not impressed with the people there, definitely can get better services elsewhere
Robert Miller
2021-05
Very friendly and helpful.staff.
Oksana Mnuskin
2020-05
Friendly staff and great service. My pets love coming here.
| Monday | Closed |
|---|---|
| Tuesday | 9 AM-5 PM |
| Wednesday | 9 AM-5 PM |
| Thursday | 9 AM-5 PM |
| Friday | 9 AM-5 PM |
| Saturday | 9 AM-4 PM |
| Sunday | Closed |
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