Staples

Jessica

2024-04

Do yourself a favor and don't return your Amazon packages here. I've never once had this issue with UPS or Kohl's when returning Amazon packages. I returned a couple items and days later realized under my Amazon orders it said I never even dropped them off. I called and they said there's nothing they can do about it and that I would have to call Amazon. They told me they had run out of labels, so it may take longer than usual. Well, it's been more than 10 days since I returned the items and nothing has changed. I honestly can't remember if they handed me a receipt or not, so I have no proof of return with a tracking number or reference number other than I know the exact time and day I was there. Staples, if you have no labels available you probably shouldn't accept returns. I am now out $50 and it's been absolutely impossible dealing with Amazon on the matter.

Theodore Tristan

2024-04

Easy drop-off of empty ink cartridge and purchase of new. I would be more likely to stay in stored and buy something else if my receipt coupon was for something other than shipping or copying services.

Office of Dr. James Lentini, DPM PLLC

2024-02

Bought a La-Z-Boy office chair in 2021 and also purchased the extended warranty. The chair is used on a daily basis. Just last week the up & down mechanism failed and we filed a warranty claim online with asurion. The claim was processed in a timely manner with asurion, a 3rd party company. We received our e-gift card via email so that we could order a new chair in store or online. I called the Vestal store to see if they had any in stock and they did. I spoke with store manager, Anthony, who was very understanding and accommodating. I brought a copy of the original receipt and the eGift card that I was issed. Upon arrival, Anthony took very good care of me and personally processed the transaction. When I explained to him that the original chair purchased in 11/2021 was "price matched" and with a copy of the original receipt to prove it, he very kindly (he didn't have to) offered the same adjustment. I have purchased many chairs and other office supplies from this store and they are always so helpful and well organized. As a small business owner, it is reassuring to know that a big box store like Staples and the people that represent Staples care about their customers. We are very happy and will be returning for future purchases. Thank you!

Rebitzer

2024-01

Everyone knows assistance these days is scarce no matter where you go but the staff here has always been great. The one guy (wish I got his name) was particularly helpful at setting up the app on my phone for deals etc. I love the shipping/printing dept.

WILLIAM WARD

2024-04

Wide variety of office supplies for general use. However, not everything I wanted to buy is carried by Staples.

Patricia Fian

2024-04

I needed help & as usual a couple of your team members were very helpful!

sid dunn

2024-04

I was satisfied with my recent Staple's interaction.

Sandy Williams

2024-02

Hey Staples, interesting website you have. There's no email to contact corporate that I can find, and the feedback and chat buttons on your website aren't working. You are in violation of how your employees are treating customers who are medically unable to wear a mask. Your own website even states there are exemptions. Also, employees are telling customers, after they explain to them why they can't wear one, that Staples is being sued by customers who contracted Covid. Explain to me how anyone could prove where they contracted Covid-19 and sue a corporation? I was confronted by three employees and it was humiliating and I undoubtedly felt discriminated against. I can't believe I have to leave a Google review. We've done business with Staples for a very long time. We even had reps working with us to help handle our orders if needed. Thanks for making it so easy to reach someone.

James “James” Harris

2024-04

Ty Anthony for helping me with my warranty 😀😀

Serena Parker

2023-07

I just went here for a interview my interview was at 10:30 showed up at 10:22 and sat there and waited for the guy till 10:43 nobody showed up.. I ended up leaving very bad first impression especially when you’re hiring… it would be different if he was helping a customer but I could literally see him. He was helping one customer then finished and went and stood infront of the desk

uhliveone

2024-03

needed help with a very specific, weird order for work and sage at the printing center was 👍👍👍

Hunter Slack

2023-05

DO NOT GET A PROTECTION PLAN FROM HERE!!I bought a desk from staples and I got a protection plan with it, My desk drawer ended up breaking. So I tried to file a claim and realized staples only gave me a duplicate copy of the receipt. So I tried to file a claim but the receipt they gave me didn't have a bar code to scan. So I spent 35 dollars on a protection plan but I can't use it anyways because they didn't give me the original receipt. If I could I would do a 0 star review. Big waste of 250 dollars!

James McCarthy

2021-05

Just yesterday I had $231.08 charged to my debit card and although the cashier assured us it was voided so she could ring up the whole order again for 1 missed item both charges were taken out totaling over $450. The store says they have no record but my bank shows both charges. So will be soon standing outside with a sign warning everyone to be careful shopping here and watch their accounts. Thanks a lot Amanda

Bobbie Nabinger

2022-05

BRAVO Staples Same Day Printing Services! Megan and the whole team in the print center did an amazing job with posters, banners, postcards and book markers for my client's local event! The team was fast, friendly, accurate and every single item printed is beautiful! Your efforts made me look great to my client and made her really shine for her event! Thank you so much!

buridi juvva

2021-05

I ordered a filing cabinet online and it arrived damaged. Immediately called the local store to see if I could arrange for an exchange. To make it convenient for me, the store rep asked me to return it to the store and assured me that they have them in stock and I could exchange with another one. When I walked into the store, the store manager was very rude with the whole transaction. She did not offer help to bring the cabinet inside. It takes two people to carry it. And she denied the availability of the similar ones in stock. When I mentioned that I already confirmed availability with the rep during my phone call - she said , “ I don’t know who you talked to - we are a brick and mortar store, there is not much help here” ( I am giving the exact words- as I was really upset with the way she talked. I went in to also buy a office chair - but walked out without buying one. I don’t think I will want to go back to this store again.

Michael Tucker

2021-05

Shout out to the two dedicated workers in customer service department, explained to them that I was working on memorial project for my dog that just passed, the attention and dedicated service they gave me to deliver on a service went way above and beyond that could have been expected a special Thank You it's well appreciated. Keep up the excellent work.

Mike Clark

2021-05

A bit of along ride from home. That said they had half of the printer ink we were looking for. No black ink in stock, but the color cartridge was double capacity. Staff was friendly and had no issues with service. Wish the company would consider opening a store closer to my home in Towanda PA.

Deb Hasbrouck

2020-05

Went to them with a problem I needed some saved images ( from my phone ) that i needed printed out, halfway through their was a black out. I was very impressed with how the employees dealt with the situation, the power was restored shortly and they helped out everyone and managed to avoid what could have became nightmare for them. A big thanks to Collin, RoseMary for all their help.

Sunny Kumar

2022-05

A team is great when it has members who are willing to go above and beyond. That is what I witnessed today at staples vestal branch when a staff member named Trinity (hope the spelling is correct) took extra job to print 750 color pages even though she had only 10 mints left in closing the shop. She also got hurt while binding the papers but all she focused on was finishing job properly. I have been planning to get those prints for weeks but couldn’t due to busy hospital schedule, but I guess it was the best day to get the job done by best team. Staples is always of great help since it is just in neighborhood

Sahara Sengsouvanh

2022-05

I was looking for a new office chair. I found this and I really like the design. The retail cost was $199 but they were able to price match it for $129. After getting home and assembling it, I ended up exchanging due to the creases you see in the photo. The manager and staff made the exchange experience pleasant and easy going. Overall I'm satisfied but not quite happy with the minorcraftsmanship and packing from the Renaro company. Thank you Staples!

A J

2022-05

Took a really long time to laminate my 1 item. The guy who did it did not know what he was doing what so ever and seemed very confused. I’m at very unsatisfied with the customer service here!

Jessica Phetphongsy

2018-05

Customer service was horrible. I don’t know if it was because I look youngbut I needed Epson black matte premium paper. I went down the aisle and only saw white so I grabbed the package and asked an employee for help. He then asked his co-worker, to which she replied aisle 5 on the left- the same aisle I grabbed the package from. I did not find it helpful at all because they made no effort to help. Poor customer service.

Gordon Ramsay

2022-05

Good place BUT… my good friend died because they kept selling him air duster cans until he huffed so much his body couldn’t take it anymore. Basically drug dealers here in my eyes.

Robbie Augone

2021-05

Recently bought a laptop the manager was training, not a big deal. But someone needs to train her first. She erased everything twice and had to start all over. She doesn't exsplain products when she sells them to you. Like it's going to be a wait to get the laptop to have the anti virus ect installed . No big deal again. I ask about the rewards. She said yes you can use them anytime. I go home try to.access them a week.latee and there no where to be found. Spent 2 hrs with csr trying to find them. No luck got frustrated gave up . Tried again today and was told I can't use them til at least April 7 the. Which normally wouldn't of been a big deal. But to be given the run around just to make the sale is horrible.

Kevin Smith

2019-05

My go to store, but I have to say I really don't like it when they rearrange the entire store. For the most part, not too bad, but still... Why change an arrangement when it's fully functional the way it was before?

Alisha Fuller

2019-05

Quick printing and copying. A great place to find back to school deals for teachers.

Tina DaBella

2024-04

good products and prices

Bruce Chamberlin

2019-05

I've always liked Staples for their customer service but my last visit, shopping for a laptop, was quite poor. The employee didn't know a lot about laptops but acted like a know-it-all. As soon as I left, I called Lenovo directly and they quickly cleared up the confusion caused by Staples.

Greg Hering

2016-05

Aubrey at the copy/print center is a machine.She handled our last minute planning board application print job in minutes when the other staples told us 4 hrs.She worked through a client of business and personal customers while our job was running.She needs more trained staff being the counter.BDM L3

David Glassman

2021-05

Went looking for pc bag. Overpriced on that. Getting from amazon. Wireless keyboard and mouse had better price though. 1 out of 2 not bad