CVS

leslie Flynn

2024-01

Five stars in support of the pharmacy, all the 1 star reviews obviously have never truly known what it is like to work severely understaffed and the public breathing down your back and complaining. And it’s a vicious cycle because it causes burnout and people leave, making the understaffed situation more dire. I find the pharmacy crew to be awesome and helpful and they do the best they can!

Daniel Donnelly

2023-05

Vax-booth in the rear, and if you get jabbed for the ‘Rona, you get a t-shirt which employees wear saying “vaxed” with the emblem of crossed bandaids in blue and pink, so that you can signal your virtue to neighbors. The local high school’s uniforms are sold here, and there are two automated check-out counters, as well as an automated teller machine. Ample parking around the store, and convenient location.

Mark Farrell

2023-08

The clerks are good in the pharmacy but anytime you have to talk to a pharmacist they are rude. They want to tell you about how stressful their day is and how short staffed they are. They have given me wrong pill counts several times. Even had me on the wrong dose for over a year, and they always run out of meds. They won’t change anything until they accidentally kill somebody.

piper skillman

2023-09

Every time I go to this place I ask myself why I have my scripts sent her. Awful. Just awful. It’s not the pharmacist, they seem to be nice people trying to do their best. It is the organization behind them/ CVS that is the source of constant failure and frustration.

John Lugo

2023-05

This pharmacy will tell you something will be ready in the morning, and then tell you they were short staffed when you find out it wasn't filled. There is no apology for the poor service and they treat you as if you are lucky to be able to go to them as a customer. We are simply going to switch to another non-CVS pharmacy for anything that needs to be filled, they don't deserve our business, or yours either.

Heidi Hill

2023-05

The pharmacist has been very rude and did not help me with my problem. She seemed to care less when I told her this item was needed immediately for my sons health My son,who is type 1 diabetic was issued a replacement voucher from Abbott for a Libre 3 sensor. I’ve now tried 3 weeks to get this from cvs and he ran out of sensors last week. He is NOW out of sensors because one was faulty. This is a life saving device for diabetics . I went to cvs and they couldn’t fill it as they had none. Check back Monday, which I did and they filled my voucher. The dr had sent a script in for both a 2 & a 3 since she couldn’t remember which he got, but it was clear on the voucher that it should be filled with a 3. Got home and had a 2. Went back the next day and returned it and the assistant, in consultation with another woman, took it back and issued a receipt that she said I could use to get the correct one since it was their mistake. Went back last Friday and they said they were back ordered and try again on Monday. Went back today, Monday and the pharmacist first said, your insurance won’t cover it, I said that’s ok because I have this voucher and receipt. I explained about the return because of their mistake and she said it was the drs mistake and too bad- you’ve already used the voucher and my staff shouldn’t have taken the Libre 2 back. I told her I needed a sensor per the voucher and the mistake her staff made. She said - it wasn’t our mistake. I have confidence the nice pharmacist in Hudson would have found a solution so that I could have driven this sensor to my sons college tonight as planned. This is not the only time this pharmacist has been rude and short tempered with me and other customers. She should find another line of work - perhaps in a back room somewhere where she doesn’t have to deal with people’s medical problems.

Andrew Dugan

2023-05

All CVS Pharmacy’s are not the same!I am originally from Valatie and have since moved to Buffalo. I use the CVS Pharmacy on Walden Ave in Buffalo and it is absolutely wonderful the staff is knowledgeable and incredibly professional. I am back in town for the week and had to grab something from the pharmacy, my family told me “I’d go to Hudson CVS or Hannaford if I were you” Well I should have listened. It’s a shame that a company the size of CVS doesn’t address a very clear problem with one of their pharmacy’s. Judging by the awful reviews online it seems as it’s only getting worse. To the employees at the Valatie location you should be ashamed of the disrespectful attitude and clear incompetence you and or your coworkers have. CVS do better!

Pete Bernet

2023-05

Pharamcy is awful and I was not able to get a needed prescription. Attempted to get it two times, went back and forth with the doctors office and pharmacy and still not able to obtain it. Seems this pharmacy and the Urgent Care right down the road are enemies and like to use the patients as cannon fodder. Needless to say, I still do not have the inhaler that was prescribed to me for the flu. Lucky me huh? No phone call from the pharmacy either. I guess I will just continue not being able to breath. They certainly didn’t seem to care. Go somewhere else if you have the choice to do so. Awful customer service at this CVS.

aj kopec

2024-04

Store says it opens at 7am. Welp it is now 7:33am and the store still isn’t open

Wyn Hayes

2022-05

My covid test was scheduled for 11:00 Saturday 12/18. I’d set this up at least two weeks ago. I arrived early.. and was told after awhile of sitting in my car at drive thru- that there was no one there to administer the test!!! They did not offer anything such as getting someone in to do the tests that PEOPLE HAVE SCHEDULED WEEKS AGO. Management didn’t seem to care at all. I called another branch and was told that the Valatie store had been having problems with the pharmacy for some time now- after previous store manager left and took the pharmacy manager with him. People can’t get their prescriptions - I had to hustle to find a place to get a test that day, since I am scheduled for a flight out of JFK in two days. There is no excuse for this unprofessional behavior.

Pornchanok Tuancharoensri

2022-05

Came to this CVS to get a PCR covid test before going back overseas. Like many places the staffing shortage had hit hard. However I had arrived on my scheduled date to get this test and needed it. There was no manager, but thankfully the shift supervisor Monica helped me out. I was able to get my test done as well as others who had been in line. Just wanted to give props to the supervisor and the cashier on duty on Dec 28th, 1.30 pm for stepping up and getting a solution to the issue. It means the world to me! Thanks a lot.

Kristine Gordon

2022-05

My heart medication is supposed to be on auto refill, its been 10 days I haven't taken it. My other meds I tried to refill weeks ago. They left me on hold 2+ hours. Finally had to drive there, Gave me a "too bad" attitude. Can't reach anyone, no meds and I feel not so good. When I have a heart attack, my kids will be rich. Can you say LAWSUIT?

Judith Shub

2022-05

This location is a prime example of the failure of these chain pharmacies to safely, accurately and efficiently to provide pharmaceutical services to patients. Pharmacists have fled this location. Until recently, there was no privacy provided - vaccinations were performed in full view on chairs in front of pharmacy counter - not hygienic or private. Currently unable to fill prescriptions in WEEKS! No covid test kits avaulable. Just the highlights!

Michelle K

2022-05

5/22/2021 Came to this location for drive-thru Covid testing. You schedule it ahead and once you arrive, you stay in your vehicle the whole time and do the swabbing yourself. The system was efficient and the lady who walked us through was nice. Everything took less than 10 minutes. One important thing to note is that they said the results will come in 2–4 BUSINESS days NOT 1–2 days as the website still says.

Rowen Henning

2021-05

VACCINE DELIVERY IS NOT AT ALL COVID-SAFE. Both my 1st and 2nd COVID vaccine appointments were here. For the first dose I arrived to basically run into a dense wall of roughly 25 people, mild chaos, no 6' distancing. My 2nd dose this was not the case, but then I went to the vaccine area where they had 6 of us jammed into a 6x6 space.

Richard Hansen

2023-05

They were so awesome and helpful! I didn’t even realize that the store had closed at the time I entered, but they helped me out anyway, Graciously even packing my order in a bag for me. I really appreciate this!

Bella Scheuer

2021-05

Was walking aisle to aisle not being disruptive and simply looking at what to buy, and once i got to the self checkout, overheard one of the workers say “are you gonna help them or no? they were being smarta**es and walking up and down every aisle”..... it was the bald middle aged man. the older gentleman is always nice!

David Grout

2023-06

Arrived 9:45 pm tonight, and this CVS was closed. Posted hours say it closes at 10. No explanatory note on the door. No car in the parking lot.

Margaret Mazur

2020-05

I went to cvs, valatie and was highly disgusted. I needed help printing some pics. I asked a cashier and he told me he would be there in a minute. After 10 minutes, I asked again. He hastily made his way over to me and very rudely told me what to do. Sorry to bother you, but is this not part of your job? I attempted to pay for my order and lo and behold, there was no paper in the printer. Perhaps if he had come when I first asked, all this could have been avoided. It was Dec 21 at 1:30 pm sooo.....if any of the higher ups, or perhaps Phillip, the store manager are reading this, I suggest you look into your help and do something about the rudeness I endured. This is not the first time I have spoken to someone and was told how rude he was. Never again will I step foot in that store. I realize I am only 1 person, however, that store may want to take lessons from the store in Hudson,NY. OVERLY friendly and helpful. Very, very disappointed in Valatie.

Laur Elias Traynor

2022-05

They never have my medication in stock when it is time for me to pick up my prescription. They make me go off my meds for sometimes 5 days at a time as I run out or my script and have to wait for them to get around to ordering it.

Cassiy Seaforth

2023-09

Has no strep throat testing kits all pharmacy's should have them for all illness

Brenda Johnson

2022-05

Employees are always helpful and friendly. Often prices are lower here on everyday items than grocery store! Easy 1 stop shopping (and with the care pass- you save even more!!)

RENEE ROCKEFELLER

2023-05

. Switching to CVS in North Greenbush. Pharmacy manager indifferent and full of excuses for lack of service.

Liz Poulter

2021-05

You need to change your hours on google because it states you are open from 7am- midnight everyday. Other than that I like the store. I just prefer to use google to search for correct store hours than call and waste an employees valuable time.

Anne Seefeldt

2022-05

Pharmacy currently not operating at full capacity! Avoid - don’t schedule COVID tests here

Liz Poland

2022-05

I've tried calling for 2 days straight for my prescription. No one answers.

Pyramide Albany

2023-08

Devon was very Professional and helpful .

P. Collins

2023-06

It's ok. Standard CVS.

Becky Akers

2019-05

I had a proublem I called them up it was like snapping your fingers done. Wow I'm in pressed

Katrina Winchester

2023-05

Horrible customer service & wait time .