Rite Aid

Elizabeth Johnson

2024-04

As always the worst service. I had to fight with them to take my insurance cards as they continuously told me they were the wrong member numbers. I need to call my insurance company. So I do. There's nothing wrong with my numbers. Go back for them to yell at my insurance provider that they are wrong over my phone. Then the pharmacist magically gets my insurance to go through as she mistyped the numbers. Still convinced that my daughters insurance is wrong we were never able to get her prescription. It always seems to be a fight to get prescriptions here. They never actually call to tell you when they are filled. If by some off chance they do, you arrive and they aren't actually ready or my favorite they never received any prescriptions. Staff is rude. How dare you come in and need anything from them. One plus, while I was on the phone with my insurance they provided me with other pharmacy that also takes our insurance so we can take our business else where. Do better Rite Aid. Your staff are rude and sick people should not have to fight for their meds!

Tina Hill

2023-12

This is the most ghetto pharmacy ever. They always have an issue with using the drive thru. Elderly people shouldn’t be made to come inside because they’re to lazy to staff the drive thru and their register at the drive doesn’t work so they also want people to come inside which is a huge inconvenience. They are always rude and just need to fire all the pharmacy staff and get new more professional people. I hate this location. If it wasn’t for insurance purposes and my daughters need I wouldn’t even use this place!! Don’t forget they fill the wrong prescriptions and never apologize when they constantly mess up

Nicholas Sabatino

2024-01

I'm writing this review because I was reading that other people are having the same problem and I'm sure it's with the same one but I should be able to call the pharmacy and ask any question without being talked down to for being told that my doctor is incompetent and then I need to do my doctor's job and that the pharmacist pretty much just fills the medication she doesn't call the doctor nor does she inform the doctor how to make the prescription better and correct so that way it's on a back and forth daily thing while I go without my medication the pharmacist thinks going without my medication is my fault due to me not making sure that my doctor did her job which I was informed that was my job. Pharmacist that was on the phone is the same pharmacist literally acts like she hates her job and always hasn't had an attitude with someone or tell them that they're wrong and find every way not to help someone just to get off the phone or had the next patient come up she argued with me and told me that my doctor canceled all of my prescriptions without even looking not realizing I was there yesterday picking up the other two and the same furnace just told me that my doctor hasn't sent in the prescription since the 4th when there was a script something2 days ago last night and today. She told me that my doctor was incompetent and that after four prescriptions she shouldn't still be sending in the same mistakes which the reception is called yesterday and got the appropriate directions from the previous script install that wasn't correct and then the day it's as simple changing direction and at the pharmacy state or job and actually worked with my doctor this could have been resolved instead she wants my doctor to do this extra stuff and go out of her way right a prescription instead of sending it just so I can go another day without my medication it's because of this pharmacist and nothing is getting done correctly or nor does anyone want to sit there and try to correct this because of her attitude and blaming the patient for a simple doctor error so for now on I'll make sure my doctor hands me her Prescription Pad and I'll write the script myself since I have to look over her work I mean maybe the pharmacist wants me to fill her medications too cuz that's not her job or maybe I can teach her how to talk to people and learn some customer service skills or write it just needs to fire this lady or continue to keep getting these reviews on here about the continuous pharmacist because the rest of them are great but I definitely wouldn't want to work with somebody that sits there and talks down to people the way she does but I hope she enjoys telling my doctor who has a medical degree how incompetent she is and tell her how making the same mistake so many times was her patient's fault I definitely would like to see what my doctor said to that lady but I'm sure I won't be the only one complaining instead of helping the doctor you went against the doctor and that's something you don't do cuz you put the patient in harm and make them go without their medication for no reason.I I figured I was going to get a typical response so I did some investigation and actually found a form for complaints and I called customer service at the same time all these reviews and obviously they're dealing with the same thing I definitely hope that the pharmacist is no longer employed there and I also don't need to do someone else's job especially a pharmacist who should be talking to a doctor in the working with a doctor making sure that the patient is taken the right medication and everything is good by telling me that I need to fix my doctors mistake and it's not her job is literally an accident waiting to happen and the next person might not get so lucky so is that person family going to get the same response that I got. I definitely don't want to get anyone fired I'm all about finding a solution but this person definitely does not need to be working there.

Suzanna Zhushma-Shpendzik

2023-05

Came at 2:00pm on Saturday to pick up a medication that a dark haired lady at the front desk at the pharmacy said was called in to them on Thursday at 10:30am. The medication was NOT ready and they told us we’d have to wait for 20 minutes. I inquired about the wait and a dark haired man from the back stated that “if they had to call every patient that they didn’t have insurance on file for, they’d never get anything done.” I’m sorry, but if you spent a minute of your day to call and ask (which I’m pretty sure is part of your job description), you wouldn’t be inconveniencing us 20 minutes waiting. 2/3 staff was very rude when asked a simple question. Blonde haired gentleman came to the front desk about 5 minutes later and asked why we were waiting and proceeded to hand us the medication meanwhile the dark haired man and woman very loudly so that we could hear, proceeded to mock my question of “why we weren’t called to get the insurance information.”

Gregory Varner

2024-02

These people implemented a new role that even though they know exactly who I am and have other forms of ID I have to have a scannable New York state ID or I cannot get my medication I can't go to work without my meds so I have to pay a stranger now to pick them up for me I will be loitering out front looking for the right person to ask

R G

2024-02

Your pharmacy sucks. Slow, long lines And they’re rude not my fault your mirsble at your own job. And they lost my insurance card had to wait for them to find it the next day. SMH

Tim Holder

2024-04

Was in the other day for sinus medicine, while visiting Utica area, the store was clean, organized, friendly staff and I could tell this was a well ran store.

Vivian Martinez

2023-10

Horrible system they have for pharmacy. I already know they don’t answer the phones back there… I work for a pediatric office and I know when I call as a provider I can’t even get on the phone with a pharmacist at times. Today I was there as a customer picking up my son’s prescriptions. I received a text informing me that my medication was ready to be picked up. I arrived at the drive thru and saw a sign in the window to come inside because of their staffing issues. I went inside, they found my son’s medication but it was billed under some kind of medical card that I never even heard of and was going to be charged $18.00 for it…. even though we have been filling medication there for the past 2 years and nothing has changed. I asked them if they billed through his fidelis or Medicaid? Because I knew as of April 1st ,2023 fidelis medications will have to be billed through Medicaid. She said she would have to bill through fidelis first. So I waited for them to figure out how to fix what they already put in the system, to only find out they don’t even have his card on file ( remember how I said we have been filling scripts there for 2 years). I went back to my car got his insurance card, waited on another line and when she finally runs the fidelis the system informs her that she has to bill through Medicaid instead, like what I was trying to explain to her earlier. The insurance card I gave them didn’t have the CIN number on it. They were ready for to walk away but I called the office I work for and was able to get his CIN number immediately. They were finally able to run it but than asked me if I can sit around for another 15 minutes while they prepare it…. Anyone that has to go through the above chain of events, would drive anyone mad with anger. I left and went back home because I was definitely about to lose my cool. I’ll return soon to see how much more my blood pressure will go up.

Alissa Guarascio

2023-05

Majority (minus like two women) of the Pharmacy staff can be rude and very unprofessional , almost every encounter I have either be it by phone or in person the right hand doesn’t know what the left hand is doing. On more than a couple occasions I have called in medications through the system and when I came to pick up they said it wasn’t ready and I should wait for a text however the system a) stated I should wait until a specific timeframe which I do and did and b) it doesn’t always send texts. When I advise staff of this I get the response as if it is my issue there is never any accountability on their end! Customer service and communication are key factors in all businesses. I’ve worked in many different industries and had some of the worst customers and communicators but always as an individual behaved in a professional manner, if you don’t like the job leave don’t be mad at clients or customers coming and asking questions or bringing up issues and concerns due to a poor experience or lack of knowledge on how something is or if insurance regulations change. The rite aide on genesee street I have had by far the worst customer service experience and am seeking alternative options for pharmaceutical services !

Dirk Diggler

2023-05

Came here march 23rd thursday at 8:40 PM and the female with the pony tail standing by the pharmacy didnt want to show me where the items were for my postmates shopping order. So intead of putting up with their rudeness i called support and had the order cancelled and they compensated me. Your employees are costing your business because the customer was going to buy over $100 worth of stuff had your worker done her job and shown me where it was.

Lexie Rogers

2022-05

Had a truly scary encounter at Rite Aid today. One of the employees said “how old is that creature you have there?” In regards to my 3 month old daughter I was holding. I thought that’s a weird way to ask but okay. He was on his cell phone talking to someone and me at the same time. I was trying to leave but instead he tells the person on the phone “I’ll call you right back” and then approaches me even closer. Mind you I was there to pick up medicine for my daughter who has an infection. The man then began to talk to me about how his niece was in labor and how she can’t handle the “cramps” and just was giving me so much information. To top it all off the employee then approaches myself and my INFANT and asks “can I touch her face?” EXCUSE ME?! Rite aid what kind of people do you hire that they think this is appropriate? Literally putting people in danger. Had he touched her face I would have pressed charges this is ridiculous. Then when I told him no he seemed to be very upset with my response. Absolutely disgusting and I’m truly scared to return.

Leslie Berneche

2022-05

This Rite aid is By far the worst!!! I’ve never Delt with such a mess . It has messed up my family’s prescriptions worse than any fast food drive-through I’ve ever been in!! I have been given prescriptions that do not belong to me. I have also not been giving very important medication. Make sure you look inside the bag of prescription meds if you’re getting more than one or two. Unprofessional rude inconsiderate terrible service I recommend any pharmacy outside of this one.Make sure you double check everything before you pull away from their drive-through because they really don’t know what they’re doing in there!

Adela Mehanovic

2022-05

I’ve been using this pharmacy for the past 20 years and I have so say that it’s not how it used to be. I’ve been debating to switch pharmacies for a while now, but today I have decided to finally switch to a different pharmacy. The people that work at the pharmacy are very rude and always give people the run around when it comes to picking up your prescriptions. Definitely don’t recommend this pharmacy to anyone, especially if you are someone that needs prescriptions the same day, because good luck getting it from there. This place doesn’t even deserve one star, if I could give it 0 I would!

Courtney Piazza

2022-05

I got my vaccine here and the girls were awesome. It was very simple, I just walked right in and got it. It was last minute decisions because walmart gave me a hard time because I got my first shot out of state at my college. Great experience very nice ladies working there!

Tonka Pagan

2023-07

I never had a problem with any worker at rite but the manager name Jessica is very racists,agressive and rude and the cashier black guy name Luis is very dispectful...I witnessed last the guys denied services to a lady that is a regular..the lady call the manager and when I said the Jessica was screaming on top of her lungs to this poor lady...IT WAS HORRIBLE..ITHINK PEOPLE LIKE THAT SHOULDN'T BE WORKING WITH THE PUBLIC..LUIS OR JESSICA

Gigi

2020-05

As a person disabled in a plain crash at age 24 with 4 major accidents along the way having a medical degree + financial advisor, I have to tell you this is by far the best pharmacy in the US! I've lived in the most elete areas in the US +they do not compare to the care + excellents you receive here!! Also they provided your flu shots etc +feel nothing! This pharmacy can do up to 200 RXs per hour, that is Unheard off! I had to have brain surgery +they called my DRs for me to refill my scripts, they even delivered my RX. Exceptional service, treated like family @ 208 Herkimer Rd in Utica!

Cupp's Photo & Video Productions

2023-05

Anyone with internet issues(low income) cannot get a covid test from Rite Aid but, you can get the vax..... Was told to go to urgent care & pay $125.00, all cause I needed help setting up an appointment for a covid test & they DO NOT WANT TO HELP.

karen phillips

2023-05

Very unprofessional pharmacy. Late to open up after lunch. Acted bothered that you want your prescription. Had to wait extremely long for service. Horrible.

Dr.William R Hendricks,jr (Bill)

2024-02

Not friendly, and I noticed a watch black people

Matthew Cowburn

2020-05

everytime me and mh fiance come here eveyone is so rude i dont understand it. how can you work a job where you deal with the people and be so horrible. i have even calked and the answer the phone saying "WHAT". I wish i didnt have to come here but this is the pharmacy that carties my script so there is no way out.

Conlin Sterusky

2019-05

Poorly run. Long line and unprepared to handle the number of prescriptions. I will definitely be changing where my prescriptions are filled.

Amanda Thaler

2018-05

Love the Pharmacy. Everyone is so friendly and great!! The store always has savings!!

SexyBKTweety

2020-05

NOT LIKING THIS NEW MAKE EVERYONE FEEL LIKE A SUSPECT APPROACH!!!! I DON'T STEAL SO NO I DON'T WANT TO LEAVE MY BAG UP FRONT!!!! CHANGING MY PHARMACY!!!

Benjamin Petrie

2023-05

Incompetent pharmacists who are incapable of filling a simple prescription

Joanna Megotski

2021-05

Very clean, tidy, and has what you need!

Jennifer McCann

2018-05

My son loves the toy cars

Sandi Mazur

2023-07

Nobody answers the phone

Tim Millett

2022-05

On point

V

2017-05

Has what you need