4.1 (221)
3827 Mapleton Rd, North Tonawanda, NY 14120
(716) 259-2211
dollargeneral.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jackie Ivancic
2023-09
I received a few items, that were from Dollar General, as gifts. I didn't have a receipt and brought items into a store that is close to my home. I attempted to return the 2 items and was told I can't without a receipt. I asked about a store credit and was told the items I had weren't sold at that location and I'd have to find another DG that sold the items and return them there. There was a sign at the register with the return policy that stated without a receipt, I would receive store credit. I inquired about it and the cashier called a manager from the office. To which he proceeded to tell me he would not return the items either. I read the return policy sign out loud and the cashier ripped the sign down as I was reading it. I asked for the name and number for their district manager and their names and he refused to give out the info. I could see I was getting nowhere and there was a line forming in the store. I took my items and left the store. I called the number of customer service that was posted on the front door and made a complaint. I will not shop at that location again. Poor customer service from 2 employees. They clearly don't follow the policies of the company they work for or respect the customers.
Eric Bingert
2023-06
COUNT YOU CHANGE, DONT EVER HAD $$ TO CASHIER AND THE. GO TO YOUR CAR TO GRAB CHANGE.IT WILL BE POCKETED, I had to INVOLVE POLICE bc of a lack of integrity, cashiers either lack of attention( on cell phone all the time ) lack of customer service and an outright lack of institutional control...I shopped everyday there, spend thousands of dollars and this is how I'm treated... Think I'm ever gonna come back ???
christina joyner
2021-05
I always go here, friendly staff and I always get everything I need at a good price. Perfect to run to when I need to just grab a few things and don't want to go to a big grocery store. I always leave with more then I went in to get. They have grocery items as well as medical supplies, vitamins/medicine, home improvement, kids stuff, school stuff, pet supplies, cleaning products and pretty much anything you need!
Linda
2021-05
Hi love this store. The people are friendly. Was there around 9/27/20. But I was very disappointed because the cashier that day DID NOT WEAR A Mask. When it's clearly marked on door to wear mask to enter. He had it a a bit then it came off. Overheard him saying to a costumer that he feels it's up to the individual to choose to wear or not. My resistance is low because of medical problems. I think he should be told about it that's for sure. Very disappointed that day!
Jason Scime
2019-05
Not one of the bigger Dollar General's but it still seems to have everything you might need. The store is very clean, and easy to navigate. Great place to stop a buy everyday items, like cleaning supplies, snacks, small gift ideas, paper products, etc. Employees were helpful and pleasant.
Emily Wiley
2021-05
One of the best dollar Generals ive ever been to. The store is super clean. I can easily find the products im looking for. And the staff is amazing. Jay is one of my favorite employees. This store rocks yall!!
Cynthia Wright
2020-05
When I asked cashier if you carried wiper blades he said no , but it was the way he represented himself , so went to cash out trying to have friendly small talk he didn't say anything he went to give my cash back after cashing me out doesn't hand me my change he drops it into my hand , I have arthritis & almost dropped all of it. No manners at all & rude , so sorry I disturbed his standing thier doing nothing & gets paid for it .
Rodger Steele
2021-05
Absolutely the CLEANEST And most organized Dollar General I've ever been in. I will Definitely go back again and again. The staff is helpful and friendly. INCREDIBLE EXPERIENCE
Cypher
2020-05
Realitivly new store. But it's the same as all the other ones that are decades old. Too much stuff crammed inside, with only 1 or 2 people working there at a time. At least it's not super dirty like some of the other ones that don't care about what their store looks like.
Cindy Fitzpatrick
2021-05
Got great deals at dollar general, alot of there clothing for adults and kids are 90% off I got so work clothes for $1.00 to $3.00 a piece
O A
2019-05
Wasted 20 minutes to pick up a few items to find out their credit machine was down. Should have a sign up on the door. Only one person was working the whole store. If I was a their they would be been in trouble. Poor guy.
Mike Rowe
2019-05
If you're traveling Shawnee Rd (SR 425) in Nia. Co., NY Absolutely stop at this Dollar General! This is "hands down", the cleanest most orderly DG I've been in... period, from WNY to Daytona!! It feels like a mini Department Store. The Prompt Courteous Service was "icing on the cake".TIPS:+ The perfect affordable "pit stop" on the way to the lake, party or event. Most everything you'll need is right up front; Pop, Chips, Coolers and "Smokes"...+ Located on the East side of the road, it's a Really slick "in & out" heading Northbound.
Yolanda Ammerman
2021-05
The staff are very helpful and polite. Really like going into this store when I am in the area.
rolldog love life (2015)
2020-05
Good customer service in a very clean place to go to shopping or go there anytime I will drive out of my way to go there
lamalache
2019-05
SSDD (same store, different day). Kinda like organized chaos. Some nice deals but mostly low end stuff
Aaron Hatch
2021-05
I go here at least once a week when I need to grab things quickly they always seem to have what I need at a reasonable price
David Davis
2021-05
Store is supposed to open at 8 a.m but they never open on time. Today the employees gave us attitude about trying to enter the store at 8:15
James Wertman
2019-05
Great store. Have everything you can imagine. Nice sales people
Louis G
2019-05
Very well organized for a dollar general. Didn't look like they were in the middle of an inventory and restock.
pam mroz
2020-05
It's my go to for cleaners, laundry and dish soap, tooth paste and the like. With digital coupons, you can't beat it with name brand products.
Bob Phillips (WNYBob)
2021-05
Well stocked store, but owner/manager did not use his mask! 😷 😷
andrea F
2019-05
Store is good, good prices, clean but Employees are not very friendly , dont talk to you very impersonal
Bobby Ostrander
2019-05
Store cld be tidy up a little better but customer service is excellent
richard West
2021-05
It’s not a bad dollar general...smaller selection I think but all in all it’s dollar general
Lisa May
2021-05
Great store always well stocked and clean, great prices 👍
kelly haas
2020-05
I usually will go to this store but I went there yesterday and no workers in the store had masks on and cashier wasn’t very friendly
Robin Frankowski
2021-05
Didn't have what I wanted but found some good deals
Dave Price
2021-05
We eat at Denny's fairly often and are we always are happy.
Brian Toponak
2020-05
We needed to pick up a box of cereal to bring into school, they had what we needed - however the store felt congested with extra product being displayed on already narrow isles.
Vincent Washington
2019-05
Great deal but only one cashier and with a lot of people
| Monday | 8 AM-10 PM |
|---|---|
| Tuesday | 8 AM-10 PM |
| Wednesday | 8 AM-10 PM |
| Thursday | 8 AM-10 PM |
| Friday | 8 AM-10 PM |
| Saturday | 8 AM-10 PM |
| Sunday | 8 AM-10 PM |
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