The Home Depot

Bob Davis

2024-05

Great for contractors. Only so, so for customers. I had to cut my own wood and find my own electrical replacement outlets. No employee there would help. Not enough employees at this store. Contractors are paid a lot more attention to. Customers that are DYers suffer. Tool selection is great. Unfortunately, Lowes in Cicero was much more customer oriented, so my wife goes there now. I still go to Home Depot because they have a lot of what I need. And if you want to renovate your home with a new kitchen, THEN this Home Depot is VERY user friendly. I spent over 25 grand for our in home upgrades and the contractor was very professional, but spoke little English.He tried to restrict where I could walk in my own house with a see through tarp. But I took it down and he didn't say a damned thing. I'm not a small man at 6.11. But I said that I WILL check on his work whenever I pleased. He said nothing and went back to work. That he spoke very little English helped him and hod comrades. Price was very reasonable. I have had to repair the hinges on the cheaply built cabinets, though. Darned Chinese piss poor quality. Still worth the 20+ grand because the flooring and free extras are excellent. Still lime American made products. Curse Richard Nixon for opening the door to China and for taking us off of the Gold standard for our money. Still shop at HD though. A lot of great stuff here

Kellie Brauchle

2023-12

We had a wonderful experience a couple weeks ago. We came into the store to buy items for a painting project. We weren't sure exactly what to buy and we had quite a few questions. Joe B in paint helped us immensely. He was courteous, kind, and funny! He was full of knowledge and we really really appreciate all the advice! Our next project, we'll be in to talk to Joe again! Thank you Joe for your wonderful customer service!!

Brian

2024-03

Really long wait to get the wood cut. The cutting guy left after cutting wood for someone else and I had to wait another 15 minutes. The cuts were off by 1/2-1” which is problematic when building. Wood was quite wet other than the top boards. The Clay Home Depot is much better.

jake Ross

2023-12

Just made a return to store and initially gave customer service rep cash for a transaction, however, when I came back to make a return a rep decided to give me store credit . Didn’t touch item because they were late delivering the item. Literally told me I used a gift card and I didn’t use a gift card. Apparently, the store clerk decided to put my cash on a gift card to order the item. I told them I didn’t authorize her to do that so why should I be inconvenienced with store credit. The worst experience I’ve ever experienced there.

terry S

2023-11

Plenty of parking. They are most always helpful. When customers walk around looking lost someone in orange usually asks how they can help. This trip was no exception. I needed some Oops paint for a small craft project. Mr. PAINT walked me to the oops section but, All Sold Out. I'll just wait a few days. Can't win every time. It's all good!

Thomas Bradley Sr.

2023-12

I was confused with the store layout being almost opposite what we are accustomed to and the staff giving opposing information to each other. The tile department pales in comparison to other locations. I did find what I wanted and it did work out.

Kyle Barbagallo

2024-02

Customer service. No customer service in millwork. Employee at the desk was too in deep with his personal cellphone call to assist me with a door. Cashier at pro register was very short and hates her job.

Jianni Settineri

2024-03

Very professional and efficient with coordinating orders between my out-of-state clients and my company for pickup which benefits completion time and makes both parties happy

David R

2023-05

Receiving is always patient and organized when I make deliveries here. Nothing in life is perfect but with the volume of trucks they get, a 5 star rating is definitely more than appropriate.

Scott Ogrady

2022-05

The tool rental department at the East Syracuse location in my opinion has the worst customer service ever experienced. The cleaning charge on earthmoving equipment is a scam even if you bring back the unit in better condition than one taken. Management here ranks right up there with a customer service experience rude arrogant over priced and looking for any way to charge you more don’t do business with them if you can avoid it. The picture is listed below prove how do you know it was your turn they still want to charge me a $200 cleaning fee ridiculous

Dog3530

2023-11

After not receiving part of my expedited delivery yesterday and speaking to several people, the DeWitt store manager Adam, went above and beyond and personally brought the missing items to my house in his personal vehicle. I'm blown away with that level of customer service.

Dan Digennaro

2021-05

much cleaner than mine. service desk area is much better organized and more cleanly kept than most home depots. nice store

Elizabeth Mulrooney

2023-11

I will never patronize this store again. When they delivered a newly purchased washing machine, the overly aggressive delivery team gave me excuse, excuse after excuse, why they could not hook it up. I will add that they entered with no tools. Not even a wrench to attach the hoses. So, they had no intention of hooking it up to begin with. They dropped the new washer in the middle of my basement and left. Though, not before insulting and belittling me. The comments made were, "Don't you have a son, or a boyfriend, or a nephew that can do this for you?" Well, I ended up hooking it up myself, through sure will and determination. I am 58 years old. What if I had been 68? 78? Or infirm? It was so bad and rude and, in my opinion, despicable. Shame on you, Home Depot. Take your business elsewhere.

Sean

2024-04

Still superior to Lowe's. This DeWitt location is the best in the area, so far as I'm concerned.

C O

2023-12

The absolute worse home depot aroundThank you to the lazy employees who just sat down and watched me struggle helping my husband put 9 sheets of sheetrock in my van. You sir SUCK. Will not bring my buisness here again, I will just continue to go to camillus where they actually help!!!!

Elizabeth Pierce

2024-02

Plants for starters are reasonably priced, and employees have always been able to guide me in the right direction for what i was looking for

Yolanda King

2024-05

Came here to get springs for the garage. Did not have what I need in stock. But did have cables and rollers.

bob bob

2024-03

Shopping for new stove. Staff friendly knowledge very helpful. Great answered questions alleviated my stress

Anthony Jordan

2023-11

Every time I visit, I get assistance, even before I ask for it, the beat me to it. Most staff are very knowledgeable and courteous. Super friendly and down-to-earth. Highly recommend this location for all your home shopping accessories! Thank you all!

Taylor Wheaton

2024-03

Refused to install a washer dryer or even help us to figure out how to get it done after seeing that a gas line was not directly behind the dryer. Terrible customer service. Will be buying elsewhere

Melody Jordan

2024-05

Need more people to help find things you need to buy. Other than that it's a good place.

David Porter

2024-01

In store inventory seems to be lower than ever but arrives really quick when ordering online for in store pickup

Josh Frank

2023-08

I find Home Depot to be better organized than Lowe's. This location is no exception. Staff was not very helpful, they did not seem to have the knowledge when I was asking them questions. If you know what you want, great! But, don't rely on the staff for help, do your own research ahead of time.

Alexander Emmanuel Pacheco

2024-01

Associate named Larissa was very nice to my son who had his mind on a craft project. Shoutout Larissa !

Robert Mersfelder

2024-03

Typical Home Depot location Controled chaos everywhere . Countless fingers crossed for some to have that one tool or hardware need .

Sarah Pralle

2023-05

I had an extremely frustrating experience after purchasing a washing machine from Home Depot. The delivery was the biggest problem. The company is frankly incompetent. Their communication is terrible, and on several occasions they changed the delivery date with little explanation. (In one case, the machine did not "make it" onto the truck.) When the machine was delivered, they refused to bring it downstairs saying it would not fit. (It does fit, as I had the same machine installed by Lowes, after cancelling my order with Home Depot). Now I am waiting for them to pick up a (smaller) machine that I ordered but that does not work. Again, they did not call me to let me know when they are showing up. Just an overall terrible experience. I will never buy another appliance from Home Depot.

Elk Hunter

2017-05

Has everything and staff is very helpful, unlike other chain hardware stores

lisa barber

2023-09

The associates here were helpful to my dad and also myself when we were looking for a product they helped us find it. Each one of them was very nice and helpful so I thank you for that.

Gary Woodward

2018-05

Since the holidays, the employees have improved their helpfulness. I had 3 people in a 20min store visit asked if I needed any help. I didn’t on this visit, but it was much appreciated.

Jo Horn

2023-08

Couldn’t find an employee to unlock a saw for us in the morning, so we came back in the evening to try again. We found an employee who called someone who was supposed to come out and help us, but after 5 minutes of waiting, we just gave up and left again sawless. We’re just going to buy it from the website instead.