Aloft Syracuse Inner Harbor

Ki & Tye (BlackGirlsBlackWorld)

2024-04

Stayed here for a night after visiting family nearby. The hotel is conveniently located within walking distance of Destiny USA and is a 6 minute drive away from the airport. Love that the hotel has a free shuttle service to the airport. The rooms were clean and they even have a restaurant and bar on site. If in the area again, wouldn’t definitely consider staying here again.Thank you for being able to accommodate a late check-out on Easter Sunday!

Wee Khim Lee

2024-04

Stayed here for a night while visiting Syracuse late spring. We initially thought we needed 2 rooms for the 3 of us (1 adult + 2 teenagers) but the room (2 queens) was spacious enough. The Aloft brand is consistently good and this property was no exception. We spun a wheel at check in and won free breakfast for all 3 of us. Service was excellent. Great value for money.

Hilda K

2024-04

…More

Demonic Alpha

2023-12

It was my first stay here and I’m a Syracuse native born and raised but was visiting from out of town. I remember when the hotel was built before I moved. I always heard good things about it and the hotel didn’t disappoint. 100/10 recommend easily. Being dog friendly was a plus. Prioritizing pet owners for the first and second floor is genius so we have easier access to the outside. They have a clean up station right outside the front entrance. The staff are all friendly and sweet. They have a bar and a little cafe/market place. This will be my go to hotel next time I’m in town. I will recommend this to my friends and family who may also come from out of town. Nicely done!Rooms: Rooms were absolutely beautiful and clean and I love how dog friendly they are with keeping pet owners on the first and second floor for easier access to the outside.Nearby activities: The hotel is in a perfect location. Near the highway, downtown, and mall and plenty of restaurants.

Nicole Bonn

2024-03

4 of the 5 staff we interacted with were great! 1 guy on night shift 2/12 was absolutely horrible. Being incredibly rude to guests, so much so, the guest in the midst of checking in, canceled and left. OTHERWISE, the remainder of the staff was great! We ended up with a leak in the ceiling of our room. They quickly moved us , brought up card keys to a new room, offered to help us move our things; the maintenence man even came to apologize for possibly causing the problem and brought our charger we forgot. He followed up with us through our stay. The other front desk staff and management were fantastic and kind.

Mindy Payne

2023-12

Very clean hotel. Rooms are small but functional and not prohibitive. When we checked in the gentleman who checked us in was professional, helpful and friendly. Tony the bartender was great. At checkout at 4 am the following morning you could tell the difference between staffing. No coffee in the lobby, well cold night before coffee. When we asked some guy behind the desk with his back to us mumbled a few times then pointed us to a microwave without turning around and said warm it up. He single-handedly ensured we won’t stay at Aloft again. He was a super jerk, really no other way to put it.

Rebecca Blaisdell

2024-01

Firstly: I’ve stayed at a multitude of hotels due to the nature of my job. And I have stayed at this particular aloft multiple times (I checked my bonvoy- 11 times, and most of them Monday-Friday stays). There is a reason I come back over and over (besides the fact that the Syracuse division of my job is the busiest haha)At times, I won’t lie, I’ve had less satisfactory stays than perfect, but never BAD stays here. Period. Honestly this hotel is perfect for what I need it for. It is super dog friendly, and I bring my ESA with me when I travel for work. They don’t charge a dog fee which is HUGE in comparison to other hotels (some go for as simple as 50$ per stay, some can range to 150$ per stay).I have read other reviews where people complain about the staff, the breakfast (i don’t care about breakfast, i always choose points), the cleanliness, etc. and I’ve never had a problem here. If anything the staff goes above and beyond to make sure you have a good stay and if you don’t they try to remedy it on the spot.I’ve been told by Syracuse locals that the area near destiny isn’t great, but I have not had bad experiences here.Last night I realized upon driving here, that I had made the reservation for Sunday, not Monday night. I called and they said “no problem, your room is all set and we won’t cancel your reservation”. Upon arrival, I was checked in and on my way to my room in about 30 seconds flat, they already had my key ready for me and everything. I drove about 6 hours yesterday, and I arrived at 10pm, exhausted and they could read it on my face and made sure check in was a breeze. The staff and manager (sorry didn’t get her name), are great here and that really makes the stay comfortable.The beds are good quality, the tvs have been recently updated, and the rooms are decent quality. I’ve stayed in an aloft in NYC that was smaller and much less homey than this, in comparison this one is a lot better![[TLDR]]Pros:- modern/updated hotel- priced always lower than most places in the area ( know we get a corporate rate from Marriott so I cannot attest to what making reservations here in a non business capacity is like)- Friendly/efficient staff- Dog/Pet Friendly, 0 dog fee unlike other hotels (all the ones in E Syracuse charge an arm and a leg for dog fees)- clean rooms- Good amenities (I’ve used the gym a couple times here- everything is in good working order)- i always choose email receipts for my travel stays for my expense reports, some hotels forget to send them, this aloft NEVER forgets to send them.- Perfect for what I need it for/solo business travelers.- pretty view, especially in the am on the harbor side (although the other side’s view is under construction, that’s not their fault!)- during the summer/spring my dog is absolutely ENCHANTED by the ducks, seagulls, and geese on the little island out there. She drags me down to the boardwalk to stare at them excitedly!- free parking! (I have sites where I have to stay in NYC and pay 40$ a night to park 4 blocks away from the hotel. Free is free, and for people who say the parking lot being across the street is dangerous have never had to walk in ACTUAL Sketchy areas in their life 🙃🙄)Cons:- I can see maybe this not being a hotel for family vacations (more geared towards adult travelers. Nothing is worse for me than having chaotic packs of kids roaming the hotel all day and night, I’ve never dealt with that here).- as a titanium elite bonvoy member (which lol someone of you in the reviews think any kind of status on bonvoy makes you royalty, to which I say a firm: “grow up”), there aren’t huge offerings for “elite members” different than normal guests. That’s personally ok, I don’t really care about that.- no free breakfast, which again, I’m from New England, there is a Dunkin close by that I go to every morning I’m here and my AM routine isn’t impacted at all.Overall, compliments to the great staff! Thanks for being great and always making my stays great here at Aloft Syracuse Inner Harbor!

Winston Larson

2023-12

Wonderful experience here. We drove in from Michigan and the staff were very friendly and helpful, so we're the staff in the morning! The rooms are clean and comfortable with great amenities! Couldn't ask for more. We will absolutely stay here again!Rooms: Clean, comfortable, lots of amenities.

Malone “Tiling & Smiling” Vincecruz

2024-04

It was nice but I think breakfast should come with every hotel stay and not an add-on but besides that it was pretty cool right next to a trail that I was able to take my electric skateboard downNearby activities: The Mall

Reyes Cash

2024-04

…More

Danai Chasaki

2024-04

…More

Luis franqui

2023-12

Great location rite on the water. This place has a clean pool and a clean gym. Rooms are big and spacious BUT THE BREAKFAST WAS HORRIBLE .!!!!!!!! 7dollars for a egg and chorizo wrap that’ was hot pocket LOL Worst breakfast ever ever. I want my money back. It got me so sick !!! And I only took 2 bitesRooms: Clean and spaciousSafety: Security around the areaWalkability: Nice walk on the harborFood & drinks: WORST BREAKFAST EVER KNOWN TO MAN KIND

Clément Giraneza

2024-04

…More

Coleton A

2024-04

…More

Cindy Palmer

2023-08

Loved the stay here! It is located right outside of town, very quiet and a quick car ride to restaurants and everything else we needed or wanted to visit. Lobby was set up well with a bar, food for purchase, live entertainment on Saturday night, board games and complimentary water or coffee. The coffee was not great but there's a Dunkin nearby. Rooms were comfortable and thoughtful. Bathroom was nice and plenty of counter space at the sink area where two people could get ready at the same time. The shower was roomy but no shelf for your toiletries and the shower pressure was too weak to bother washing long hair. Scenic location and nice outdoor lounge are as well.Noteworthy details: There is a nice area by the water where we saw people fishing.

Neyamiah Thompson

2024-04

My stay with my better half was wonderful 😊 and fun on 3/20//24 all except for the guy at the front desk has a very smug attitude makes you not want to come back but everybody else was amazing and helpful especially my housekeeper on the 5th floor room 502 looked and smelled clean I would recommed booking online bye ssyraccueFood & drinks: Awesome bar staff

Kimberly Garrett

2023-09

I visited for a conference in downtown and am glad I stayed a little farther out at this hotel. The shuttle service to and from the train station was great and the drivers were friendly. Check-in was easy and the staff was personable and attentive. The room was modern, it had thin walls, a few scratches and dents, but overall was very comfortable. My favorite part was the ability to walk from the hotel to downtown via the creekside trail. It was about a mile of flat, paved, multi-use trail.

Johnny B

2023-08

The Aloft brand provides good value in Marriott’s Select range of hotels. Often amongst the more affordable options when searching for a Marriott, but still providing a high degree of cleanliness and good degree of service consistency for this level of Marriott hotels. For a value hotel, they have colourful and modern design seeking to appeal to a younger segment and are, at the same time, relatively simple. This hotel has a nice lobby-level design and the rooms were a good size and clean. On the room floors, hallways were dark and walls were pretty scratched up (consistently through all the halls from some kind of cart used by staff). Evening staff when we checked in were efficient, the morning employee had an annoyed predisposition, but nothing that got to me (looked like he was working pretty hard). Wouldn’t hesitate to stay here again, though a couple of drawbacks that keep it at four solid stars.

Joel Fetzer

2024-03

…More

Rachel Morse

2023-05

I stopped in with my husband and two dogs on our journey back to Maine from Nebraska on 4/21/23. Every staff member we encountered was warm, generous with their time and resources, and helpful.In particular, the woman who checked us in and I interacted with at the main desk several times throughout our evening went above and beyond to make our stay comfortable. The considerations and anticipations of our needs was appreciated.The lovely human at the bar was also warm, patient, and delightful.The area around the hotel made for good dog walking, nice paths, a lovely water feature, flags, though we'd caution to keep an eye out for stray fish on the grass (not sure how they make it there if it's a bird or fisher person).Previous experiences with the Aloft collection had left us wanting in bed comfort and amenities, but this hotel indeed has comfortable beds, and I enjoyed the dry bar shower set.My only note (and it's not a big one) is that the parking situation wasn't intuitive, and it may not be ideal that it's across the street for some. We managed fine though.Thanks to all that have helped make our stay stress free and comfortable!

Christian Cotriss

2023-05

The staff was awesome.At check-in, they told me about dining options at the hotel, bar, and local places to go.The hotel was very clean and modern.It is also pet friendly with lots of outdoor space to walk your dog.The room was nice and very clean, but you could hear every sound coming from the hallway and the heater was insanely loud.We found it odd that there was no clock in the room either.The shower was great but had no shelfs to put anything.Breakfast was good with a few options.Overall it was a nice hotel but the noise kept us up all night so I give it 4 stars.Safety: The hotel felt very safe.

Renee C

2023-08

…More

Miracle Parish

2023-08

Do not go here! I should’ve looked at the reviews first. I had an absolutely awful experience and typically when you have a bad experience it’s just one incident with one staff member, but almost every single staff that I interacted with was absolutely awful and so incredibly rude and for the price why would I deal with that? I ended up leaving and spending the rest of my stay at the Sheraton and that’s the kind of treatment that you should get and I’m paying the same price at the Sheraton. At the aloft, the rooms smell absolutely horrible and they are not even clean and the rooms actually smell like cigarette smoke, and it gave me a migraine. If you want a dirty room, unfriendly staff, and a restaurant with terrible food then this is your place! Also, the parking lot is across the street and not well lit or attended making it unsafe if you’re a woman traveling alone. I ended getting Ubers because I didn’t feel safe walking to my car. The phones didn’t even work! I had to end up walking down to the desk every time and that was an inconvenience because I hurt my leg.

Kraig Lynds

2023-09

It's a very nice place to stay and visit, they have somebody's waterfront to the hotel, parking unfortunately is across the street. But for the charge of each night I'm surprised there's no free breakfast in the morning. Their swimming pool is lacking length, surprisingly pretty small.Nearby activities: There is a mall right down the street from the hotel and it is massive in size and very family-oriented. A lot of games and stories for kids and families to involve themselves with.

Jason V

2023-10

What can I say had a great time stay here for two nights while in Syracuse . The staff was great The atmosphere was nice and friendly ,super nice lobby and bar .the pool was very refreshing also . The rooms were super nice with a nice size bed and great shower . Everything was super close to us including the mall and the zoo tons and tons of stuff to do here in Syracuse I highly recommend staying here.. A+Rooms: Really nice room super updated nice size bedNearby activities: Zoo and mall and restaurants

Tom Boyd

2023-07

We were there to attend a NYS Fire Chiefs convention. We checked in and front desk was like we bothered them to check us in. We asked if they would be able to shuttle 5 of us to the Oncenter to the Convention, they said that they weren’t insured to shuttle us. Shuttle is only used for Airport, train station and the “Fertility Clinic”. For the money this place charges they could have shuttled us! Marriott is embarrassing! Definitely not a hotel I would go back to.The only reason I gave the room a 3 was the maids were pleasant and kept the room clean.

Suzanne Fynn

2023-09

…More

Dude

2023-07

In A Nutshell:-The Aloft here in Syracuse is in a good location.-Lot's of open fields surrounding the area plus the lake.-It's also about 1.5 miles from downtown which is good to get some steps in by walking.-The hotel itself is pretty spacious.-Check in & check out was easy.-They have a free shuttle service you just have to let the receptionist know where you want to go & reserve the time slot.-Ubers & Lyft drivers can also easily get to you.-The room was pretty big & the bed was very comfortable.-There is a bar in the lobby area, they guy who works there named Max is extremely nice, great guy.-If you need to do laundry, they have one coin-operated washer & one coin-operated dryer on the top floor, which is very convenient.Overall, I had a really nice stay & it's very close to the Syracuse airport, which was an added bonus.

John Prylo

2023-09

Incredibly clean hotel and close to everything! The pool is tiny but not a big deal. Rooms are clean and beds are comfy. Right down the road from a huge mall that has dayfuls of activity.

Kate Haas

2023-06

…More